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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,335 total complaints in the last 3 years.
    • 1,078 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I are owners of a tesla model 3. Yesterday we purchased a Model Y utilizing my wife's email expecting to receive a $500 "Loyalty" credit as stated on the Tesla App, and Website.Less than 24 hours later while speaking to Tesla customer service, (And before receiving a vehicle) we are told that we will not receive the $500 credit, and that cancelling at this time will result in losing the $250 deposit that we paid when we applied.This is both false advertising, and predatory business practice.Nowhere on the *** does it say that the same email address must be used at time of purchase, or that the loyalty credit is not honored. Given this is not stated we are entitled to the $500 as promised in the ***.After speaking on the phone with another customer service agent. The ********************** agent told me she gets customers calling all the time expressing anger, and TESLA refuses to do anything about it.A resolve would require them making due on their advertisement, otherwise i will litigate seeking damages for more than $500, as this has caused unnecessary distress, and is false advertising. I will also seek damages for discriminatory practice, as numerous others online have indicated that Tesla has reimbursed them with the credit after proving it is registered to the same household as the other vehicle.

      Business Response

      Date: 06/03/2025

      A Sales agent has been in contact with the customer to address their concern regarding their referral credit within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Request for Full Refund Regarding Order RN12460644 Dear Tesla Support,I am writing to request a full refund related to my recent order (RN12460644).Today, I reviewed the message I submitted at the time of canceling my order. I had provided my personal and banking information to proceed with the purchase at a 1.99% interest rate, as initially advertised. However, after submitting the information, I was redirected to a page showing a 2.99% variable rate instead. Because the purchase could not be completed at the promised 1.99% rate, I attempted to cancel the order.Although I had no intention of canceling when I applied for the 1.99% rate, I was forced to proceed with cancellation and agreed to the non-refundable $250 fee, as it was the only option available.there have been multiple unclear charges: $535 was charged, then refunded, and then $1,528.65 was charged again on a different date. No clear explanation or guidance was provided via email or the Tesla app.This experience has been extremely confusing and frustrating. I respectfully request a full refund, including the $250 non-refundable fee, due to the misleading interest rate change and the lack of proper communication and support.** Although I canceled my order (RN12460644), Tesla shipped a Charger to my home on May 8, 2025. I did not authorize or expect this delivery after cancellation. Please advise how I should return the item and ensure that I am not charged for it.Thank you for your prompt attention to this matter.Sincerely,***** *****

      Business Response

      Date: 05/27/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales agent has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summary of the Problem:I purchased a Certified Pre-Owned (CPO) Tesla Model 3 Performance from Tesla in November 2025. The vehicle was delivered with multiple cosmetic defects which were documented at delivery and included in the Due Bill. Since then, I have had to return the car for repair multiple times due to unresolved issues and new damage introduced by Teslas own service centers.Despite over five months of repeated appointments, Tesla has failed to properly address the original defects or the damage caused during their repair attempts. They have also refused to resolve overdue maintenance items that the car flagged shortly after deliveryitems that should have been handled before selling the vehicle.Efforts Made to Resolve the Problem:I have submitted photos, scheduled multiple service appointments, and had extensive communication through the app and in person. I mailed a certified letter to Tesla headquarters on April 18, 2025, which was delivered on April 21, 2025, requesting a response within 10 business days. I have not received any response as of today.Desired Resolution:I am requesting:Proper completion of all overdue maintenance at no cost.Full correction of the unresolved cosmetic damage (wrapping the car) at a body shop of my choosing, paid for by Tesla.A goodwill gesture or compensation for the time lost and repeated inconvenience (e.g., a service credit or account ****************************** has failed to uphold the quality standards advertised with their CPO vehicles, and I am seeking BBBs help in obtaining a fair resolution.

      Business Response

      Date: 06/02/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Unauthorized Damage/Dispose of my Aftermarket Taillight Location: ************************************* ************************************************ Date of service: Sunday May 4, 2025 Vehicle VIN: ***************** I am filing this complaint regarding a recent service visit to a Tesla ************** during which my $700 aftermarket taillight was damaged, disposed, and replaced with an OEM part without my consent. My vehicle was in for a repair related to a water leak. At no point did I authorize Tesla to remove, dispose, or replace my third-party taillight.The taillight I had installed was an aftermarket product purchased for $700, and it was fully functional prior to service. After Tesla returned my vehicle, I discovered they had swapped it out for an OEM taillight, which does not match the original aesthetic or value of the part I had installed. I have requested Tesla a reimbursement or the return of the original part, but my request was denied without justification.I am seeking reimbursement of $350, the value of the third-party lefthand side taillight that was damaged and replaced without my consent. I believe Teslas handling of this situation is inconsistent with fair business practices and violates my rights as a consumer.I am requesting that Tesla take accountability and compensate me for the value of the damaged property.Resolution Sought: Reimbursement of $350 or return of the functioning aftermarket taillight (if available), along with compensation for installation costs if applicable.

      Business Response

      Date: 05/15/2025

      A Service Manager has been in contact with the customer to address their concern regarding their taillight within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tesla agree to repurchase of vehicle.Signed documents stating the vehicle loan would be paid off and that a check for the difference in the amount of roughy $6,000 would be mailed ****** has now been 4 months and I have attempted to contact the dealership numerous times. Tesla does not respond to inquiry and never sent out a check.Tesla has engaged in fraudulent practices by agreeing to a full re purchase while only making partial payment yet has since took control of the vehicle. Tesla never fully purchased the vehicle back by not paying agreed upon amount back to customer.I would like the fraudulent activities looked into at the Tesla dealership in ********************.

      Business Response

      Date: 05/22/2025

      A Service agent has been in contact with the customer to address their concern regarding their check since the complaint was submitted. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently noticed recurring charges of $106.18 on my bank account over the past five months from Tesla, which I initially couldnt identify. Upon further investigation, I learned these were for a Full Self-Driving (FSD) subscription, which I was not aware I had been enrolled in, nor have I knowingly used.What surprised me most was that there were no notifications or alerts from Tesla regarding the renewal of this subscriptionno emails or in-app messages to inform me that a charge would be made.I reached out to Tesla Support to explain the situation and request a refund, but unfortunately, the request was declined. While I respect that policies exist, I believe its important for companies to ensure transparent billing practices, especially when it comes to recurring charges. At the very least, customers should receive a notification prior to any renewal being processed.I'm sharing this experience to encourage others in my network who are Tesla customers to review their bank or credit card statements for any unexpected charges.I also kindly ask that someone at Tesla who has the authority to look into this matter consider reviewing my case again. As a long-time supporter and someone who has recommended Tesla to others, I hope the company can uphold the level of transparency and customer care that so many of us admire.

      Business Response

      Date: 05/13/2025

      A corporate agent has been in contact with the customer to address their concern regarding their subscription within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a complaint against Tesla regarding a concerning issue with the front windshield of my 2021 Tesla Model 3 Long Range (VIN: *****************), purchased in June 2021. One week ago, my windshield spontaneously cracked with no evidence of any external impact, I reviewed my Tesla cameras there was no evidence also review my home cameras and there was no evidence of collision or vandalism or accidents.Numerous online reports from other Tesla Model 3 owners detail similar non-impact windshield fractures, suggesting a potential manufacturing or stress-related defect. While my vehicle is out of warranty, the nature of this failure indicates it's not typical damage. Replacement costs are significant ($1600+).I contacted Tesla on i think April-26-27th, if requesting a review and potential goodwill repair, given the documented similar issues. As of today, I have taking my vehicle into Tesla ************** and told that I would have to bear the cost of this.I believe Tesla should address this issue, considering the pattern of similar failures. My desired resolution is a repair coverage of the windshield replacement cost.Thank you for your assistance.Sincerely,******* C *******

      Business Response

      Date: 05/19/2025

      A Service Manager has been in contact with the customer to address their concern regarding their vehicles windshield within the past 5 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.

    • Initial Complaint

      Date:05/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Tesla ****************** due to an unresolved overpayment issue on my lease account and poor customer service.On March 31, 2025, I submitted a wire payment of USD $1,814.14 to cover my Tesla lease balance. Despite providing proof, Tesla did not acknowledge this payment. Then on April 23, 2025, they automatically charged my account an additional $3,572.28resulting in a significant overpayment. I attempted to request a refund, but Tesla representatives stated they do not issue refunds, regardless of overpayment circumstances.When I asked for written documentation, the customer service representative rudely refused. The excess amount is now unaccounted for, and I have not been provided with any statement showing where the funds have been applied.This is unacceptable behavior from a company of Teslas stature. I am requesting BBB to assist in resolving the following:Tesla acknowledges and refunds the $3,572.28 overpayment.Tesla provides a full statement of my lease account.

      Business Response

      Date: 05/16/2025

      A  Sr.Collections Specialist has been in contact with the customer to address their concern regarding their refund within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a used Tesla model 3 from Tesla last year. When I bought the vehicle, they stated that I qualified for the used vehicle tax credit. They told me that I would have to file that when I file my taxes. I filed my used vehicle tax credit with my tax person and afterwards received a letter stating that Tesla did not put my vehicle into the system for the $4000 used vehicle tax credit refund. I called the *** and they stated that my car was not registered by tesla in their tax credit system. They stated that Tesla is still able to register my used vehicle into the system so that I can receive my tax credit refund. I tried to get a hold of someone at Tesla, but they ignored my request, going as far as saying that I did not request to file my own tax credit on the tesla app. When i bought the vehicle, they never told me any of that stuff needed to be done on the app. I have documentation on my sale contract that shows the ** tax incentive as well.

      Business Response

      Date: 05/13/2025

      A Sales agent has been in contact with the customer to address their concern regarding their tax inquiry within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 05/14/2025

      Complaint: 23268558

      I am rejecting this response because:

      Regards,

      **** ********

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2023, Tesla serviced my vehicle under warranty due to a front passenger safety restraint system faulta malfunction in the seat sensor ********* April 2025, the same alert returned. Tesla claimed it was a different failure, and charged me $1,177.95 for the repair.I believe this charge is unfair, as the fault reoccurred in the same safety-critical system and should have been addressed as a warranty rework or goodwill repair.This system is vital because it directly affects airbag deployment. A faulty passenger seat sensor can disable the airbag or cause it to deploy improperly, posing a serious risk to passenger safety.I am requesting reimbursement for the $1,177.95 charge.

      Business Response

      Date: 05/02/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A (Service Manager has been in contact with the customer to address their request to have ********************** cover the cost of their non-warranty repair within the past 24. Tesla has provided our position to the customer and considers the matter closed.

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