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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,337 total complaints in the last 3 years.
    • 1,080 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      VIN ***************** Reservation RN123145546 still have not received refund for extra amount paid for registration. was told it should take a few weeks and it has now been months. i think the amount is around $300.

      Business Response

      Date: 05/07/2025

      A  Corporate agent has been in contact with the customer to address their concern regarding their refund within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second complaint filed attempting to get Tesla to reinstall our solar panels pursuant to our solar panel contract that was originally made with Solar City. Our roof was replaced due to tornado damage and we have tried to get Tesla to reinstall our panels for over a year. Tesla claims that the new roof was not properly installed, despite City approval (attached), a letter from the tile manufacturer (who inspected the roof as well) confirming that the tile was installed properly. Also attached is a letter from *********** to our insurance company defending the work performed by them. *********** is an award winning 40 year old company with an A+ BBB rating. In fact, they blame Tesla for some damage but made the repairs anyway. A Tesla Technician who by his own admission was not familiar with this type of roof claimed that the roof was not installed properly and Tesla has not sent an expert, instead they have chosen simply to refuse to reinstall the panels. The first excuse was that tiles were damaged (possibly by Tesla) and then 6 months later for their second attempt they claimed substandard installation after those repairs were made. Now they claim even if installed correctly and I replaced with the same style roof, they will not replace because they would need different attachments. (It's been a year and none of this was mentioned during the two installation appointments.) I was asked to provide professional opinions that back up my claim that the roof is installed properly, which I did and never even heard back from Tesla or my only contact ************************************ I only learned of their decision to not do the reinstall after contacting via Chat, since estraker never answered my emails. No one from Tesla provides their full names or a phone number to contact them. The obvious reason they will not complete the work is the contracted price of $500 is well below their cost to reinstall. And it is impossible to just speak with someone directly.

      Business Response

      Date: 05/15/2025

      Tesla has presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.  

      Customer Answer

      Date: 05/16/2025

      Complaint: 23260580

      I am rejecting this response because:

      I am not clear on why they are not honoring the agreement and why they continue to bill me every month for electricity I do not receive.  It is not acceptable just to say they can't do it.  But the biggest problem is I have yet to be able to speak with anyone about this issue.  The main purpose of filing this complaint was to try to speak to someone with authority about this issue but that is proving impossible.  No one at Tesla provides their full name or phone number, they do not answer emails and refuse to communicate other than through the chat feature on the Tesla App.  So I never get complete responses and no one at Tesla communicates why exactly they will not install these solar panels.  Even after I provided the information from the roofing company and the tile manufacturer that contradicts their statements.  Tesla's customer service is the worst I have ever encountered, and this non-response is very disappointing.  I really hope my insurance company sues them for the cost difference due to their refusal to re-install my solar panels pursuant to the contract.  

         
      Regards,

      ***** *********

      Business Response

      Date: 07/01/2025

      Tesla has presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.  

      Customer Answer

      Date: 07/07/2025

      Complaint: 23260580

      I am rejecting this response because:  Tesla is choosing simply not to honor the contracted price to reinstall the solar panels.  The roof is perfect and installed properly.  Other solar companies will reinstall the panels and see no issues whatsoever.  It's just an excuse to not honor the $500 contracted price and it's very disappointing.  And to say just contact Tesla to resolve the issue directly is pouring salt on the wound.  There is no way to talk to anybody at Tesla about this issue, you are forced to correspond via messaging on the App and no one is able to help.  I'm not even sure whether I am talking to a human being on the messaging, the customer service is just terrible and they seem to know I can do nothing about it except sue them in Court.

      Regards,

      ***** *********

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a 2021 Tesla Model Y all wheel drive ong distance with full self-driving package.Last year Tesla sent an over the air software update that unlocked free self driving for 30 days then all the cameras malfunctioned. Tesla has sent out a voluntary recall for this problem offering to replace computer, but Tesla will only fix years *********, which are still under warranty. But they have refused to fix my car. They are asking $2500 to replace the computer. I think Tesla should be required to fix all the cars that were affected regardless of year model. From Tesla recall website:Loss of Rearview Camera Display Recall Tesla has issued a voluntary recall on certain model year 2024 - 2025 Model 3 vehicles, model year ********* Model Y vehicles, model year ********* Model S vehicles and model year ********* Model X vehicles that were equipped with certain car computers and operating a software release that was prior to 2024.44.25.3 or ************.What is the issue?On a small percentage of affected vehicles, upon vehicle power up, the car computer board may experience a short, resulting in the loss of rearview camera functionality, which does not comply with FMVSS 111, S5.5 and S6.2.What is the recall remedy?On or shortly after December 18, 2024, at no cost to customers, affected vehicles began receiving an over-the-air (OTA) software update that changes the vehicle power up sequence to prevent the shorting failure condition to the primary and/or secondary power component. No further action is necessary from owners of affected vehicles that are equipped with software release 2024.44.25.3, ************ or a later release if an affected vehicle has not experienced the shorting failure condition or stress that may lead to the shorting failure condition. If a vehicle was impacted by this condition prior to installing software release 2024.44.25.3, ************ or a later release, Tesla will replace the vehicle's car computer at no cost to the customer.

      Business Response

      Date: 05/08/2025

      A ***************** Manager has been in contact with the customer to address their concern regarding their repairs within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September, 2024, I discovered that solar panels I lease from Tesla Energy had stopped working. It took several weeks to get Tesla to send a technician out to repair what was wrong. Appointments were cancelled and rescheduled, parts were ordered, which took months to become available, and another appointment was rescheduled. Eventually, the technician got the parts installed and the system was restored in April, 2025. My bank account was charged the monthly leasing fee during the months the panels were not working. I want either Tesla Energy to refund me the lease money paid for the time the panels were inoperative. I tried to contact them online, but there are no icons that make that possible when I log into my account. They have a telephone number, but every digit for every option in their recorded messages leads to a dead end, making it impossible to contact them. Denying me any method of asking for a refund makes this a fraudulent obstruction against their having to reimburse the fee they charged for undelivered service. Let me know if you need bank records to prove the charges.

      Business Response

      Date: 05/15/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. 

    • Initial Complaint

      Date:04/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a used vehicle from this dealer on 4/11/25. Upon inspection of the vehicle at the time of delivery, I noted that the inside of the vehicle had not been cleaned. The sales person assured me that the vehicle had been inspected. Upon driving home, I discovered small spiders coming from the hood of the car. I wiped them away but noticed they returned within the hour and have since remained, even after I paid for the vehicle to be cleaned again. I quickly notified Tesla of this, the same day of delivery, and was met with no response. I received a follow up call two days later about my purchase experience and again made Tesla sales aware of the issue with the vehicle. The sales person ****, instructed me to make an appointment with service and stated that as the only way the issue would be addressed. I waited two weeks for my appointment only to be told by service manager on 4/25/25 that there is nothing they will do since the vehicle was noted as passing inspection. This is clearly false and a tactic Tesla uses to take zero accountability for the issue. Tesla advertised that all of their used vehicles must pass an inspection. This is clearly false as the vehicle was sold to me with an active infestation that was hidden from me at the time of purchase.

      Business Response

      Date: 05/12/2025

      A Service Corporate agent has been in contact with the customer to address their concern regarding their new vehicle inspection inquiry within the past 4 days.  Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased a new car from Tesla over a month ago. I have not received the registration/plates and I am unable to drive a car that I have paid over $3000 down for and now 2 months of lease payments as well as insurance. I am now incurring expenses related to paying for another vehicle. No return phone calls or return emails

      Business Response

      Date: 05/06/2025

      A Sales agent has been in contact with the customer to address their concern regarding their registration since the BBB complaint was submitted. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,My wife and I purchased a new 2024 Tesla 3 on 09/28/2024, primarily to receive the $7,500 tax incentive. My wife and I, with the help of a Tesla associate, selected the tax rebate option which we qualified for. The associateassured us that Tesla would forward the *** information to the *** tomake the process seamless for us.When filing our taxes, we were denied the $7,500 rebate by the ***. Tesla has stated we failed to check a box to receive the rebate. This is false. There must've been a glitch ********** wife and I distinctly remember what we did and the conversation with the Tesla associate.We've been told by Tesla that there is nothing they can do. This is unacceptable and we will fight this with everything we can. $7500 is a substantial amount of money to us and we feel defrauded, either intentionally or unintentionally.Our vehicle also came with over $3000 worth of hail damage that they missed during final inspection. We didn't notice the damage initially due to it being a white vehicle picked up on a bright sunny day. Tesla paid for the repairs after some struggles on our part. Now we have a brand new Tesla that has previous hail damage.Would you please help us resolve these issues?Thank You,******* and ****** ******* ************************************** ************ m ************ o

      Business Response

      Date: 05/08/2025

      A Service Manager has been in contact with the customer to address their concern regarding their Tax Incentive within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 25 2025, I called in to speak with customer service but directed to roadside the representative was extremely rude. I need someone to call me about this matter and regarding a recall on wheel bearballs

      Business Response

      Date: 04/28/2025

      A Roadside Supervisor has been in contact with the customer to address their concern regarding their interaction with an Roadside Agent within the past 48 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my Tesla from the Tesla dealership located in *************, **. Two months after the purchase, I lost access to my Tesla app. When I visited the dealership to resolve the issue, I discovered that my email had been hacked and the hacker had gained control of my Tesla app.I provided the dealership with all the necessary documents to verify my identity and ownership of the vehicle, including my drivers license, car registration, and auto loan bank statement. Despite this, the dealership did not assist in removing the vehicle from the unauthorized account or in reactivating access through a new account. Instead, I was told to continue using the key card to access the ****** make matters worse, I was advised to file a police report. However, the police informed me that this is not considered a criminal matter but rather a software/security issue that Tesla should address directly.I am extremely disappointed with how this situation has been handled. I am deeply concerned that someone else may have full access to my vehicles location, personal information, and may even receive the title upon loan completion.I kindly request your immediate assistance in resolving this matter and restoring my access to the Tesla app.Thank you for your time and support.Sincerely, ***** *****

      Business Response

      Date: 05/05/2025

      A  Corporate agent has been in contact with the customer to address their concern regarding their supercharging and account status within the past 24 hours Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my Tesla from the Tesla dealership located in *************, **. Two months after the purchase, I lost access to my Tesla app. When I visited the dealership to resolve the issue, I discovered that my email had been hacked and the hacker had gained control of my Tesla app.I provided the dealership with all the necessary documents to verify my identity and ownership of the vehicle, including my drivers license, car registration, and auto loan bank statement. Despite this, the dealership did not assist in removing the vehicle from the unauthorized account or in reactivating access through a new account. Instead, I was told to continue using the key card to access the ****** make matters worse, I was advised to file a police report. However, the police informed me that this is not considered a criminal matter but rather a software/security issue that Tesla should address directly.I am extremely disappointed with how this situation has been handled. I am deeply concerned that someone else may have full access to my vehicles location, personal information, and may even receive the title upon loan completion.I kindly request your immediate assistance in resolving this matter and restoring my access to the Tesla app.Thank you for your time and support.Sincerely,

    Tesla, Inc. is NOT a BBB Accredited Business.

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