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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,339 total complaints in the last 3 years.
    • 1,092 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to report the unacceptable behavior of an employee named **** at the Tesla ********************************* at ************************** Tesla Model 3 has an ongoing issue where it wont turn off or lock. On May *******, someone entered my car while I was at work because of this defect. That evening, following Tesla Roadsides instructions, I brought the car to the ****************** location for after-hours drop-off.**** was extremely rude and dismissive. He refused to accept the vehicle, even though it was towed by Tesla. When I asked for his name, he refused to give it. He then walked away mid-conversation, left my car door open, and ignored me while I stood there trying to resolve the issue. Another employee later identified him by name.This was a serious safety concern. I had already experienced a break-in earlier that day and did not feel safe leaving the car anywhere else. **** showed no professionalism or care, and I have since learned that others have had similar experiences with him.Ive already submitted a complaint to Tesla ***************** but Im requesting immediate action.Requested outcomes:Investigate Jairs conduct;Issue a formal apology;Remove Jair from customer-facing duties. And from working at Tesla

      Business Response

      Date: 06/04/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. An  Associate Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a lease with Tesla. The vehicle is a 2023 model 3. Leased it brand new in 2023. We are in our second year of leasing and the steering wheel started bubbling and peeling. We contacted Tesla to repair or replace. Without inspection they denied our request stating that the bubbling was caused by external factors like cleaning products, hand sanitizer and sunscreen. We regularly clean the vehicle with just a wet cloth but they insist it was those external factors. We then mention that they never inspected the vehicle how can they make those assumptions. They scheduled an inspection and argue the whole inspection that not uncommon but bubbling and peeling happens because of the sun and external factors. I showed them the inside of the vehicle and start blaming a bottle of perfume as the possible issue. The bottle of perfume was located in the side door panel. This is not the first warranty issue Ive had with Tesla but this time they are asking for 1200 dollars to replace the steering wheel. I dont want to keep arguing with this company over premature wear and tear caused by cheap material.

      Business Response

      Date: 05/30/2025

      A Service agent has been in contact with the customer to address their concern regarding their warranty coverage within the past  3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no idea why I am being charged by Tesla after I already paid them and I have proof from my Discover account. I cannot get anyone to help me.

      Business Response

      Date: 05/23/2025

      A  Sales Manager has been in contact with the customer to address their concern regarding their payment concerns within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, recently, we had our roof replaced on February 14th 2025, We have solar panels by TESLA, the panels had to be removed before work could be done, TESLA came out and removed the panels and placed them in the backyard of my house. Once the roof was completed, it was time to put the panels back on, we could not contact them until late April, we paid $370 dollars for them to reinstall them. They said we had to wait until July, we haven't been able to contact anyone since then to try and get an earlier date. It's almost impossible to speak to customer service.

      Business Response

      Date: 05/15/2025

      Tesla has presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.  

    • Initial Complaint

      Date:05/13/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the dealer to purchase a Tesla I was guided by two employees step by step what I needed to do. I followed their instructions and did everything I was told to do in their presence. I was told to purchase the Tesla I had to pay the upfront order cost of $250.00 which I did and if I was not approved or with the interest rate was higher than 10% they would return the $250.00 upfront order cost. I was not approved. I called back a few days after I was not approved to find out how I can get reimbursed how I was stated by the two employees and I was told I will not be reimbursed because I did not do the pre qualification process. Which they told me appears online but I went in person and asked to be helped and guided step by step and the employees that helped me never told me that i need to do the pre qualification process.

      Business Response

      Date: 06/03/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A corporate agent has been in contact with the customer to address their refund request within the past 1 hour. Tesla has provided our position to the customer and considers this matter closed. 

      Customer Answer

      Date: 06/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** *****

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite having an appointment scheduled for May 12, 2025, from 7am to 1 pm, to address the problem, the panels have not been functioning properly since the beginning of my service in January. Over this time, I have been continuously billed for a system that has provided no benefit, which I find unacceptable.Given the lack of resolution and service over the past several months, I am requesting the following:1. Immediate removal of the solar panel system from my property.2. Full reimbursement for the payments made since January for the non-functioning system.

      Business Response

      Date: 05/15/2025

      Based on the available information, Tesla does not seem to be the provider or the installer of this individuals energy system. As we cannot find a contractual relationship between this individual and Tesla, we recommend that they review their energy contract and reach out to their solar provider.

      Customer Answer

      Date: 05/15/2025

      Complaint: 23319749

      I am rejecting this response because:

      Regards,

      ******* *****

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been paying my Tesla insurance premium for over six years last month on April 9. My Tesla was hit while parked and deemed a total loss. I spoke to the body shop owner and he said that it was 100% repairable a whole month has passed since filing my initial claimand I am still in the rental for some reason I have gotten no emails no response no voicemails no phone calls every time. I can only to a Tesla Adjuster is when I am calling them and on hold for over an hour and a half making it almost impossible to call between weekly hours and the week just keep on passing by and a month later I am still in a rental vehicle even though it was demon totalloss over three weeks ago. I have now reached the end term of my rental agreement. I am going to have no car to get to and from work despite me sending emailsand leaving voicemails to be responded and I have no way to contact them outside of their number, which I dont have enough time to respond I work 40 hours a week I cannot believe this is a real business and I dont understand how I was ignored. I just want to receive what I have been paying into which is a car of equal value and miles and same specs but I have not even received a phone call which is unacceptable.

      Business Response

      Date: 06/04/2025

      An Insurance Agent has been in contact with the customer to address their concern regarding their claim within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.

    • Initial Complaint

      Date:05/10/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10, 2025, I traveled from ******* to ***** to pick up my Tesla Model Y, after signing all required documents and confirming my purchase (Order RN124655014). Upon arrival, I was told I would not receive the car due to an issue with the *** number being tied to another IRS incentive application a mistake that was never disclosed before. I was then advised to cancel my purchase, which is a breach of contract.I incurred travel expenses and significant inconvenience, and now I am being asked to reschedule the pickup without any written confirmation that the issue has been resolved. I am requesting that Tesla provide formal proof that the error is corrected, guarantee that the vehicle will be delivered, and address the expenses I incurred due to their internal issue.

      Business Response

      Date: 06/09/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:05/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against: Tesla, Inc.Category: Auto Dealers New/Used Date of Transaction: November 5, 2023 Order Number: RN120321474 VIN: ***************** Customer Name: ***** ********* Contact Email: ************************ Contact Phone: ************** Complaint Summary:In November 2023, I purchased a used 2020 Tesla Model 3 Long Range (Order RN120321474) directly from Tesla. All documentation provided by Tesla at the time of sale clearly stated No reported accidents/damage on the vehicle.However, I recently obtained a CARFAX report which shows the car was involved in a rear-end collision on 12/03/2020, with documented minor rear-end damage. This is a material fact that was not disclosed at the time of purchase.Teslas failure to disclose this damage constitutes misrepresentation and a breach of basic consumer trust. Had I known the vehicle had prior damage, I would not have proceeded with the purchase.Desired Resolution:I am requesting a full buyback of the vehicle by Tesla, including reimbursement for the purchase price, taxes, and all associated fees and costs. I also expect Tesla to cover any additional costs Ive incurred related to this misrepresentation.If Tesla does not respond or provide a resolution, I intend to escalate the matter further through additional consumer protection channels.

      Business Response

      Date: 05/22/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales Manager been in contact with the customer to address their buyback request within the past 5 days. Tesla has provided our position to the customer and considers this matter closed. 

    • Initial Complaint

      Date:05/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am *** Joy ********, Trustee of the *********. I entered into an agreement on April 9, 2025 placing a $250.00 cash deposit to purchase a Tesla vehicle in my capacity as trustee. The final payment balance was made via a legally valid promissory note, which is considered a cash equivalent payable on demand under the Uniform Commercial Code (UCC) ***** (a).On April 30, 2025, Tesla representative **** accepted the promissory note and stated that he would forward it to the financial department. On that same day, the debt was discharged, as acceptance equates to retention under *** regulations. At no point did Tesla formally reject the note, thereby acknowledging it as a valid payment UCC ***** (a).The promissory note also included $32,000 designated for insurance to be paid to Geico. This amount was explicitly covered as part of the total sum presented in the note.Additionally, the ********* has filed a UCC-1 lien on the vehicle VIN# ***************** establishing the trusts first security interest. This filing was made after the note was accepted and discharged on April 29, 2025 by Tesla agent **** confirming the trusts legal claim to the vehicle.Despite this, on May 10, 2025, I met with General Manager ***** ******, who not only refused to honor the previously accepted note but also disrespectfully threw the legal enforcement packet in the garbage. This action constitutes a deliberate dishonor of a legally valid negotiable instrument and violates UCC provisions UCC ***** (a).These actions by Tesla representatives are unprofessional and unlawful, leading to non-delivery of the vehicle despite full payment through the accepted promissory note. I am seeking BBB assistance to facilitate the acknowledgment of the note as valid payment and the immediate delivery of the vehicle as agreed.Discrimination Claim

      Business Response

      Date: 05/20/2025

      A Sales Manager has been in contact with the customer to address their concern regarding their payment within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    Tesla, Inc. is NOT a BBB Accredited Business.

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