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Business Profile

Book Orders

Campbell Bookstore, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a book from *** books on Nov 1 for over $100. Received a book on Nov 13 that was NOT what I ordered and on the verge of phornography. I want money refunded.Close Transaction Detail Date 11/01/2023 Amount -$115.54 Description 006 Northern SB Gonv POS-TRANS WA HTTPSWWW.***B AB* ***B OOKS.CO K4N2S Memo Movie horses book Category Inquire about this transaction.No images attached.Changes are saved automatically.

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a book on 1/5/23. I received the incorrect book on 1/20/23 and initiated a return. I then was contacted by ******************************* to hold off on the return and he will send me the correct book within 3 weeks (2/13/23). On 2/12/23, ***** emailed me and said that he would have the book in stock that week and give me tracking information. I followed up on 2/17/13 and received a response saying he will check on it. A few days went by, followed up again and again, he doesnt have an answer or tracking # and to give more time. 4 days later, I then received a severely damaged book. I email again with pictures, and request a refund/return label on 2/28/23. I then sent the books back and they arrived at the ** box on 3/18/23; I email to notify him. The books were picked up on 3/20/23 per the tracking and still no contact from the seller. I email again on 3/23/23 asking about my return. ****** says give him 2 more days. I email again stating the 2 days has passed and still no refund or answer. He has been deliberately avoiding my refund request to his gain. It has been almost 3 months and he has not resolved this issue. Terrible business practices.

Campbell Bookstore, LLC is NOT a BBB Accredited Business.

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