Reviews
This profile includes reviews for Outdoorsy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 59 Customer Reviews
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Review fromRyan M
Date: 10/08/2024
1 starRyan M
Date: 10/08/2024
They're terrible. Be prepared for them to not care AT ALL if you have an issue. I was given a camper with full tanks of old people's pee and p*** It was disgusting, smelled horrible to the point of making me sick, and bathroom was un-useable. Fridge had moldy food. Disgusting. Very nicely put in for some reimbursement. After 3 months of waiting for a response they said since "I don't have proof" they won't do anything. A hundred bucks was offered. Wow. Do the owners have proof of not giving me a camper with all these issues? No. But they take their word over mine and won't meet in the middle. Stick with one of their competitors.
Outdoorsy, Inc.
Date: 10/10/2024
Hi ****, we're very sorry you had a negative experience with your rented RV and our dispute resolution process. That's certainly not the experience that we want for you. Upon reviewing your account, it appears that your case was referred to ********** to make a fair, unbiased, and legally binding decision. We'd like to reassure you that this is the fastest way to reach an amicable resolution to your dispute. Additionally, cleanliness is extremely important to us, so please rest assured that we've passed your feedback along to our Marketplace Quality team so we can review the host's listing and ensure that our hosts are always complying with our high standards of safety and cleanliness. Should you have any further questions or concerns about your dispute, please don't hesitate to reach back out to our Resolution Specialist directly within the email thread that you've been communicating. Your time is valuable, so thank you for taking a moment to let us know about your experience.Review fromScott F
Date: 09/25/2024
1 starScott F
Date: 09/25/2024
This is the worse company. Be careful renting anything. They believe the hosts when the host is ripping you off. My word with proof that the host lied, cheated and stole from me and my family. Thinking this was going to be great, and had a great weekend with my family, turned everything in, and then stole my deposit. Outdoorsy let them, and took another $300.00 from me. They are cheats. If i could give them a negative star I would. I wasted 2 mths chasing my money. I am your customer ********************** you forgot that. DO NOT RENT FROM THESE CHEATS.Outdoorsy, Inc.
Date: 10/03/2024
Hi *****, thank you for posting a review, and we're sincerely sorry you had a less-than-perfect experience with our platform due to a security deposit claim and an additional charge for damages on your rental. Upon reviewing your account information, it appears that you've been in contact with our Resolutions team regarding your dispute being sent to ********** for legal arbitration, so please feel free to reach back out to our Resolution Specialist directly within your email thread for any further questions or concerns. Additionally, we'd like to reassure you that we take all disputes seriously; therefore, a thorough investigation of all evidence provided by both parties was being conducted to reach an amicable resolution. Once again, thanks for your feedback!Review fromRyan V
Date: 09/17/2024
1 starRyan V
Date: 09/17/2024
If you own an RV - do not allow a renter from Outdoorsy to use your vehicle. I had several successful renters take trips in my RV but finally someone evaded their detection and texted my RV. The process for damage to a vehicle begins which means Outdoorsy sends the claim to the ***************** and then they do nothing further. The Renter was an uninsured driver and despite not having auto insurance they told Outdoorsy they had a policy with Progressive. After checking records, Progressive told me he had been declined coverage 1-years earlier due to his driving record. Outdoorsy wound then not proceed with any fixes, repairs or assist in anyway until they received a declination from Progressive, which never came as they did not have a policy with the renter. Months into this process no assessment of damages had been made, no repairs started, and no one at Outdoorsy will move forward. Im left with a damaged vehicle that is inoperable to me sitting outside my house. Please do your research and find a reputable company if you wish to rent your motorhome. -****Outdoorsy, Inc.
Date: 09/27/2024
Hi ****, we're sincerely sorry you've had a less-than-perfect experience with our platform due to a damage claim. It is our goal to provide a smooth and easy claims experience, so thank you for taking the time to provide us with your feedback regarding our service. We understand that this can be a stressful time and that it's frustrating to wait for a claim to be finalized. Our Claims team strives to finalize all claims within 7 to 10 business days; however, some take longer to resolve. Should you have any questions or concerns about the status of your claim, please don't hesitate to reach back out to our claims *** directly with your email thread or contact them at ************ Mondays to Fridays from 9 AM to 4:30 PM Central.Review fromJenny F
Date: 09/10/2024
1 starJenny F
Date: 09/10/2024
I wish we had seen these reviews before renting. Our rental did not have even the most basic of safety checks and was extremely hazardous from broken breaks, a bent tail pipe that lead to carbon monoxide poisoning that almost killed us, and so many other things that a passenger door being broken and flying open on the highway seemed like nothing. Luckily, a journalist is now looking to tell horror stories about people using the Outdoorsy platform and being punted around by customer service. Had someone at a rest stop not flagged the bent exhaust pipe (at which point we were all feeling sick and decided to rest) we would all now be dead.Outdoorsy, Inc.
Date: 09/27/2024
Hi *****, we're terribly sorry to hear you encountered safety issues with your rented RV. That's certainly not the experience we prefer our guests to have. Our guests' safety is of paramount importance, so please rest assured that we've shared your feedback with our Marketplace Quality team so we can review the host's listing and ensure that our hosts are always complying with our requirements and processes in place in maintaining their vehicles in a safe and roadworthy condition. We'd like to reassure you that we'll do everything we can to make sure that this doesn't happen again to any of our guests. Upon reviewing your account, it appears that you're in contact with our Resolutions team regarding your dispute and refund request, so thank you for giving us the opportunity to make this right for you. If you have any further questions or concerns about our resolution process, please don't hesitate to reach back out to our Resolution Specialist directly within the email thread that you've been communicating. Your time is valuable, so thank you for taking a moment to let us know about your experience.Review fromScott B
Date: 09/02/2024
1 starScott B
Date: 09/02/2024
This site takes your credit card information and makes withdrawals after your vacation.... when I called I was told they would hold it for 7 days and send it back with no explanation at all complete rip off do not trust this siteOutdoorsy, Inc.
Date: 09/18/2024
Hi *****, we're so sorry for any confusion regarding your security deposit. Please allow me to clarify that a security deposit "hold" is not an actual charge to your payment method, but rather a temporary "hold" of the amount agreed upon for your particular booking. A "hold" only lasts for a certain period - in most cases 7 days. Because of this standard, security deposit holds are released after the "hold" period and reauthorized until after 7 days of the booking return date. Upon reviewing your account information, I verified that your security deposit was released on 9/3, so I believe that you're all set. Should you have any questions and if there's anything else that you're waiting on us, please don't hesitate to contact our 24/7 Customer Support team at ************. Thanks for your feedback!Review fromRich M
Date: 08/27/2024
1 starRich M
Date: 08/27/2024
Was scammed out of $825 for RV .. RENTED ON THEIR PLATFORM. using contact owner button on OUTDOORSY site.. went to pick up RV and it was a hoyse with older man that had never heard of OUTDOORSY and never owned an RV in his life.. emailed confirmation code on outdoorsy letterhead was a valid code, but not for our selection.. Company support would do nothing to help.. said i should have used their platform.. THAT IS WHAT I USEDOutdoorsy, Inc.
Date: 09/10/2024
Hi ****, we're terribly sorry to hear you were a victim of fraud. Our customers' security on the platform is paramount, so thank you for sharing your feedback and bringing this to our attention! We always warn against communicating and transacting payments off-platform; hence, the multiple warning banners we display throughout the booking process to never communicate or pay using Zelle, Venmo, Cash App, Western Union, wire transfer, or any other off-platform methods, and to report any instances of hosts requesting you to do so. Please rest assured that the incident was reported to our Trust and Safety team for immediate action. Since your booking was made outside the Outdoorsy platform, we're sorry that we're unable to assist you recover your funds, per our Terms and Conditions. We recommend that you contact your financial institution directly for assistance. Once again, thanks for your feedback!Review fromChance K
Date: 08/20/2024
1 starChance K
Date: 08/20/2024
Worst experience through outdoorsy. Rented a camper and the owner said we did damage to the inside, but we never saw it. They harassed us with emails, phone calls, and messages. Outdoorsy sided with the owner and charged us almost $1500. DO NOT USE THEM IT IS A SCAM!!!Outdoorsy, Inc.
Date: 09/10/2024
Hi ******, we're sorry to hear you had a less-than-perfect experience with our service due to a damage claim. We'd love the opportunity to investigate the claim or dispute; however, we're unable to find your booking using your email address and the information available here. Please get in touch with us directly at ************************************* with "ATTN: ****" as the subject, and we'll be more than happy to look into this for you. Thanks for your feedback, and we're looking forward to connecting with you soon.Review fromkaitlin s
Date: 08/20/2024
1 starkaitlin s
Date: 08/20/2024
I would one million percent NEVER recommend renting from this company. I was in a dispute for over two months just to be told I had to pay more than my security deposit over false claims of camper damage. I had very concrete proof the damage did not take place during my rental. The owner no doubt scammed me and my family out of an extra $1400. There is truly no telling how many other people ***** ***** from *******, AL has done this too. This man claimed to be taking the camper to be fixed and used his own personal business (Ucamp Rentals in *******, **) to do so. By far the WORST experience as an avid traveler to this date! Stay clear of *****, his company, and outdoorsy!!!!Outdoorsy, Inc.
Date: 09/08/2024
Hi *******, please accept our sincere apologies for the negative experience with our platform due to a dispute. We'd like to reassure you that we take all disputes seriously; therefore, a thorough investigation of all evidence provided by both parties was conducted to reach an amicable resolution. We're sincerely sorry that we're unable to come to an amicable resolution to your dispute, due to the host seeking additional payment for the damages. Upon reviewing your account, it appears that you were advised about the next step in our dispute resolution process which is to proceed to arbitration with FairClaims, per our Terms and Conditions, so please don't hesitate to reach back out to our Resolution Specialist directly within the email thread that you've been communicating for any questions or concerns. Your time is valuable, so thank you for taking a moment to share your feedback with us.Review fromSteven S
Date: 08/13/2024
1 starSteven S
Date: 08/13/2024
If you are an RV owner looking to rent with Outdoorsy beware. Renters WILL damage your RV guaranteed. Another guarantee? Outdoorsy will engage in red tape and excuses endlessly when it comes to paying for the damage to your RV. I have had my travel trailer which was brand new in 2022 all but destroyed by a renter. I paid the entire bill from repairs and parts. I have before and after photos of the trailer time and date stamped. I submitted my claim immediately when the renter returned it. 6 weeks later and Ive received NOTHING from Outdoorsy in the form of compensation, response or care.Outdoorsy, Inc.
Date: 09/08/2024
Hi ******, we're very sorry to hear that your RV sustained damage during a rental and that your experience with our claims process didn't quite match your expectations. We absolutely understand that this can be a stressful time and that it's frustrating to wait for a claim to be finalized. We appreciate your time and feedback regarding our service. Our Claims team strives to finalize all claims within 7 to 10 business days; however, some take longer to resolve. Upon review, it appears that our claims *** reached out to you requesting additional information and photos of the damage, so please feel free to reach back out to her directly within the email thread that you've been communicating for any questions or concerns. Once again, thanks for your feedback!Review fromJerad V
Date: 07/28/2024
1 starJerad V
Date: 07/28/2024
SHADY AS THEY COME! Read to the end. Wife and I rented a motorhome for 10 days and had a blowout 24 hours in. Sat in the side of a busy interstate for 10 hours working with their BS roadside assistance (also a joke) finally had to pay out of my own pocket for a tech to come repair and get it drivable back to a shop where they told me the tires were all rotten. I had no choice but to replace MORE tires in order to get home safely. Dropped the ** off 55 hours after renting it and contacted outdoorsy for a refund. I had photos and a tire shop letter that the vehicle was NOT maintained. Long story short, outdoorsy put me through h*** for 30 days then denied my claim. So Im out the full rental, plus repair and tire cost plus cost to stay in hotel and a ruined vacation!LUCKILY, I paid with a credit card and could prove my case for dispute. I won but OUTDOORSY LITERALLY LIED AND ALTERED DOCUMENTS SUBMITTED TO THE ***** If I hadnt taken screen shots to show my wife the cost of trip when rented, I wouldve been screwed. They altered the document telling the bank my rental was only for 2 days (at the price of 10) NICE TRY SUCKERS!Outdoorsy, Inc.
Date: 08/30/2024
Hi *****, we're terribly sorry to hear you encountered issues with your rented RV and that you're dissatisfied with our roadside assistance. That's certainly not the experience we prefer our guests to have. Upon reviewing your account, it appears your case was sent to our Resolutions team for dispute. We'd like to reassure you that we take all disputes seriously; therefore, a thorough investigation of all evidence provided by both parties was conducted to reach an amicable resolution. Upon investigation, it appears that your host refunded you $840 directly via Venmo and declined to provide additional refunds. Since we're unable to come to an amicable resolution to your dispute, we've advised you about the next step in our dispute resolution process which is to proceed to arbitration with FairClaims to make a fair, unbiased, and legally binding decision, per our Terms and Conditions. We're glad to hear that your dispute was resolved directly with your credit card company, but we apologize you feel that you were not supported during the process. Please rest assured that we've shared your feedback with our Resolutions and Legal teams, and thank you for taking a moment to let us know about your experience.
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