Reviews

This profile includes reviews for Outdoorsy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Outdoorsy, Inc.

  1801 E Cesar Chavez St Austin, TX 78702-4403

  
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  Outdoorsy

  6200 Stoneridge Mall Rd Ste 300 Pleasanton, CA 94588

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  Outdoorsy

  618 Sanchez Street San Francisco, CA 94114

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  Outdoorsy

  1475 Folsom Street, Suite 300 San Francisco, CA 94103

Review Details

• Review fromMELISSA Z

  Date: 04/23/2024

  1 star

  MELISSA Z

  Date: 04/23/2024

  We rented a Jayco Granite Ridge RV from ***** and **** via Outdoorsy on 08/15/2023. The RV's water system failed, leaving ** without a shower, sinks, or toilet. Despite efforts to troubleshoot with **** and Outdoorsy's help securing repairs, we couldn't use the water until 08/19/2023 after paying $680.66 for repairs, which ***** promised to reimburse. Despite multiple attempts, we struggled to get a refund from the owners, and Outdoorsy hasn't followed up. This significantly impacted our vacation, and we eventually got the repair costs back after much hassle. We would have liked a full refund for ruining our vacation and not just the money we had to pay to repair their pump - which we received months later with no help from Outdoorsy. We even had the piece of mind insurance deductible that didn't help at all either which we aren't even sure its purpose as it didn't seem to help our situation at all. Terrible company, stay away. Also you only have 14 days to leave a review after the trip day so we weren't able to put this on their profile- partially because I didn't want to **** them off more before we got at least the money for the pump back.
  

  Outdoorsy, Inc.

  Date: 08/17/2024

  Hi *******, we're sincerely sorry you had a less-than-perfect experience with your rented RV and for the delay in getting reimbursement for the repair costs you paid out of pocket from your host. That's definitely not the experience we'd prefer you to have with Outdoorsy. We'd like to reassure you that we require all of our hosts to do a mandatory inspection of their RV before handoff to make sure that all parts and amenities are in good working condition. Our guests' safety and comfort are our top priority, so please rest assured that we've shared your feedback with our Marketplace Quality team so we can review the host's listing and ensure that we're always providing the best product and service possible. Your time is valuable, so thank you for taking the time to let us know about your experience. 

• Review fromDEBORAH D

  Date: 04/16/2024

  1 star

  DEBORAH D

  Date: 04/16/2024

  God awful customer service. Reserved a trailer on Friday for following Wed-Sun. As of today (Tuesday), still have not been approved for the rental after them taking $1300. They won't approve the rental (with 16 hours to pickup) nor refund our money. We have had 15 phone calls in 48 hours with zero assistance. We have an out of town MX race that cannot be "rescheduled" as they state we should do. Sadly disappointed
  

  Outdoorsy, Inc.

  Date: 08/17/2024

  Hi *******, we're sincerely sorry that your experience with our service didn't match your expectations. We'd love the opportunity to investigate your feedback further; however, we're unable to locate your account and booking with the information available here. Please contact us directly at ************************************* with "ATTN: ****" as the subject. We look forward to hearing from you soon. Thank you for taking a moment to share your feedback with us. 

• Review fromAmanda T

  Date: 03/28/2024

  1 star

  Amanda T

  Date: 03/28/2024

  I should have never tried to rent through Outdoorsy. I wish I would have read the reviews. The same exact thing happened to me. They kept a service fee for services not rendered due to a ridiculous policy after I cancelled my trip due to uncontrollable circumstances 6 months in advance. They blamed the owner who had no control and he didnt receive any of the funds. They are unethical and 100% crooks! This is no way to do business. I urge everyone to avoid this platform at all cost, you will not get a refund of cost if you have to cancel even if its say 100% refund before x date.
  

  Outdoorsy, Inc.

  Date: 08/17/2024

  Hi ******, thanks for your feedback, and we're very sorry you're dissatisfied with our cancellation policy. We understand that plans may change; however, please be advised that any cancellation is subject to the host's cancellation policy that was agreed to at the time of booking. Upon reviewing your account, it appears that your host has a "flexible" cancellation policy for their listing which stipulates that a guest will receive a 100% refund of the booking total when the booking is canceled more than 5 days before the trip's start date; however, our service fees including tax is non-refundable. Please accept our sincere apologies for any frustration it has caused you, but please rest assured that we've passed your feedback along to our teams. 

• Review fromAnne R

  Date: 03/25/2024

  1 star

  Anne R

  Date: 03/25/2024

  Terrible experience! We booked an ** in January for a trip in early April for the solar eclipse. In late March the owner informed us that the ** had "somehow been double booked" and that he was canceling our reservation. Two of my friends had also booked **s from the same owner and, the same day, he canceled their reservations, telling them that their **s had been damaged in trips over the weekend and that they would not be available that weekend. The owner claimed that is was Outdoorsy's fault and that they had my ** rental become double booked. I learned from Outdoorsy that he had the same **s listed twice on their platform and they were both available to be booked instantly. The company allows this!I ended up having to cancel my whole trip and had to forfeit deposits on two different campgrounds. I will never book anything from this company again!
  

  Outdoorsy, Inc.

  Date: 08/17/2024

  Hi ****, please accept our sincere apologies for the less-than-perfect experience with our platform due to your booking being canceled. That's certainly not the experience we prefer our guests to have. We'd like to reassure you that we strongly discourage hosts from canceling their guests' bookings. A host's rating can be negatively impacted when this occurs, as well as a financial penalty being imposed. Please rest assured that we've shared your feedback regarding hosts creating multiple listings for the same RV with our Marketplace Quality team to ensure that we take the right steps to prevent issues like this from happening to any of our guests. Thank you so much for bringing this to our attention. 

• Review fromUMAR C

  Date: 02/26/2024

  1 star

  UMAR C

  Date: 02/26/2024

  Beware of Outdoorsy's Misleading Cancellation Policy and ********************* I recently had an incredibly disappointing experience with Outdoorsy, a company that seemed promising for RV rentals. My ordeal began when I booked a van for a trip in June, well in advance. Realizing the costs were too steep for my budget 10 days later, I decided to cancel, expecting a reasonable refund considering the trip was nearly 5 months (June ****) away. To my shock, I discovered that Outdoorsy had a hidden trap in their cancellation policy, costing me over $1000 in cancellation fees, for a service I never utilized.The van owner, under the guise of convenience, persuaded me to switch from Turo to Outdoorsy, which I suspect was a maneuver to exploit Outdoorsy's cancellation policy for his financial gain. Outdoorsy's policy, which mercilessly penalizes customers for cancellations made outside a narrow 48-hour window post-booking, is both unfair and predatory, especially when cancellations are made well in advance of the booking date.Their defense? A rigid adherence to a policy that favors hosts at the expense of customers, trapping hard-earned money with no service provided. The fact that this trip was months away and the rushed booking process facilitated by the van owner makes this policy even more egregious.Outdoorsy's lack of transparency and customer empathy has left me feeling cheated and disillusioned. Their policies do not protect the interests of the customer but serve to enrich themselves and their hosts at our expense. I caution anyone considering using Outdoorsy for their RV rental needs to think twice. You may find yourself, like me, out of pocket for services you never received, entangled in a web of unfair policies designed to profit from your change of plans.Avoid Outdoorsy if you value your money and seek a fair, customer-centric rental experience. There are other platforms out there that respect and protect their customers' interests far better.
  

  Outdoorsy, Inc.

  Date: 08/17/2024

  Hi ****, we're sorry to hear you had to cancel your booking and that you're dissatisfied with our cancellation policy. We understand that plans may change; however, please be advised that any cancellation is subject to the host's cancellation policy that was agreed to at the time of booking. Upon reviewing your account, it appears that your host has a "moderate" cancellation policy for their listing which stipulates that a guest will receive a refund of 75% of the booking total when the booking is canceled more than 7 days before the trip's start date. Please accept our sincere apologies for any frustration it has caused you, and we're very sorry you feel that our 48-hour free cancellation window is too short. 
  
  It appears that a partial refund was issued as credits to your Outdoorsy account, so if you'd like to receive it back to your original payment method, please feel free to contact our 24/7 Customer Support team via chat or by calling ************, and they'll be more than happy to assist you. Thank you for taking the time to provide us with your feedback. 

• Review fromLaurie C

  Date: 02/21/2024

  1 star

  Laurie C

  Date: 02/21/2024

  Our family of 6 is planning a 10 day road trip this summer and wanted one vehicle comfortable for us all. I found the perfect vehicle on Outdoorsy, absolutely stunning! We were all so excited. The booking was glitchy and instead of charging a deposit with the reservation I was charged the full $1,300 for the trip that doesn't start for 5 months! I contacted customer service, they fixed it and charged me $757 in Feb. for a Jul. trip, balance later. I never received a confirmation from the vehicle owner, just from Outdoorsy. A few weeks later my daughter inquired about vehicle features and found out the vehicle was sold a year and a half ago and the owner can't get Outdoorsy to remove it. I contacted customer service to cancel and refund all my money. I was told they won't refund my money unless the vehicle owner verifies my claim. Now the vehicle owner has become unresponsive too. If you try to cancel the reservation on Outdoorsy they keep a service charge of $145. It's a total mess and Outdoorsy accepts no responsibility in validating a reservation, or vehicle availability or promptly refunding my money. For a finish, I'm now disputing the charge with my credit card company under fraud protection. Outdoorsy took my money, won't refund it, for a vehicle that isn't available. These people are scammers! Watch out!
  

  Outdoorsy, Inc.

  Date: 08/17/2024

  Hi ******, we're very sorry you had a negative experience with our platform due to a host failed to remove their listing causing you to be able to instant book the reservation. That's certainly not the experience we prefer our guests to have. Upon reviewing your account, it appears that your booking was canceled and a full refund was issued to your original payment method. We'd like to reassure you that we've shared your feedback with our Marketplace Quality team and our host community so we can ensure that our hosts are always keeping their listings updated. Thank you so much for bringing this to our attention. 

• Review fromScot M M

  Date: 02/14/2024

  1 star

  Scot M M

  Date: 02/14/2024

  I have had 5 rvs listed on Outdoorsy and rvshare for 3 years. 5% of my business comes from outdoorsy. I have not been impressed in any way of how outdoorsy operates. I had an outdoorsy customer contact me last minute due to a previous rental being canceled. The renters damaged my rv and tried to hide it and deny that they damaged it. I had pics of before and after that proved the rv did not return in the same condition. Outdoorsy spends alot of time promoting that the insurance they provide has you covered. As an experienced owner i can tell you to think twice before you believe that. Outdoorsys insurance has been completely unresponsive and after more than a month they still have not moved forward with paying this claim. I asked to speak to a manger on January 27th. It is Febuary 14th and i have still not heard from a manager. I was told by an employee named ******* that he is the person i have to deal with because they can not allow me to speak to a manager. You are 100% at risk in many ways renting on outdoorsy. If you read the reviews here they simply reply with the same message and do not even try to rectify true issues within the business. Being in the rv rental business is a risk and with outdoorsy the risk is far greater than the reward. Simply put i would not rent an rv or list an rv on outdoorsy. They have terrible reviews from owners and renter involved with insurance claims for a reason. Outdoorsy has accepted terrible reviews for a 3rd party insurance company handlings and continues to do so. I have spoken to many people with outdoorsy, they all say the insurance is 3rd party and they have no control or avenue to ask for them to expedite anything. Outdoorsy has no leadership/future. I removed my entire fleet from the site and only leaving this review to hopefully spare anyone who is thinking about listing on outdoorsy to reconsider. They worked hard to get the 1.2 rating they have on the better business bureau.
  

  Outdoorsy, Inc.

  Date: 08/15/2024

  Dear ****, 
  
  We're very sorry you had a less-than-perfect experience with our platform due to a damage claim. It is our goal to provide a smooth and easy claims experience, and we're sincerely sorry we didn't quite meet your expectations. Upon reviewing your account, it appears that our Claims team issued a payment to you for the damages on 3/27. We're so glad to see that you continue using our service and gave us the opportunity to show you how great Outdoorsy can be. 
  
  If you have any questions or concerns, and if there's anything else you'd like us to assist you with, please don't hesitate to contact our Customer Support team via chat or by calling ************. We're available 24/7, and we're always happy to help. 

• Review fromMarie T

  Date: 11/20/2023

  1 star

  Marie T

  Date: 11/20/2023

  Outdoorsy *************** is crooked as they come. They severely overcharge for insurance and then deny all coverage. It is on the owner or renter of the ** to cover all damage through their personal insurance even though an outdoors policy was purchased and paid for. They take weeks to respond to e-mails and then months later deny coverage. Do not rent on this platform until they get their insurance figured out.
  

  Outdoorsy, Inc.

  Date: 01/19/2024

  *****, We want to express our heartfelt gratitude for your valuable feedback on your experience with Outdoorsy. We are sorry to hear your experience was not of the quality you expect, or that we strive to provide. Feedback is a gift, and we appreciate the time you took to share your insights. Your input helps us improve, and we're committed to addressing any concerns you may have.
  We welcome you to reach out to us at ************************************* to discuss your experience further. Thank you again for choosing to share your thoughts with us; they are instrumental in helping us enhance our services.

• Review fromUlyses G

  Date: 11/07/2023

  1 star

  Ulyses G

  Date: 11/07/2023

  Dont Rent from these crooks. Asking me to send passport photos to some email and will not even speak to me regarding ID verification
  

  Outdoorsy, Inc.

  Date: 01/19/2024

  ******, 
  We want to express our heartfelt gratitude for your valuable feedback on your experience with Outdoorsy. We are sorry to hear your experience was not of the quality you expect, or that we strive to provide. Feedback is a gift, and we appreciate the time you took to share your insights. Your input helps us improve, and we're committed to addressing any concerns you may have.
  We welcome you to reach out to us at ************************************* to discuss your experience further. Thank you again for choosing to share your thoughts with us; they are instrumental in helping us enhance our services.

• Review fromVa h

  Date: 10/23/2023

  1 star

  Va h

  Date: 10/23/2023

  This is an abbreviated review because there truly is not enough space to explain how frustrated and immensely disappointed we are. As a host on Outdoorsy, ALL other hosts and renters BEWARE. The claims department is an absolute nightmare. They take weeks and weeks to respond or make any sort of "progress" despite them stating most claims are resolved within 5-7 business days. Our last claim took over 3 months to resolve and in the end, I had to fight absurdly hard for them to barely cover 1/8th of what the actual damages were. We are left with a significantly depreciated van due to damages that occurred on a renters trip, mind you that the renter paid insurance for. Our current claim is currently 6 weeks in with literally no update except someone telling me they would again not cover a SIGNIFICANT part of the damages, despite the renter confirming and acknowledging these damages. Our van has continued to sit for MONTHS this year because of the damages and is unable to be rented due to its condition. They are causing us a significant loss of revenue. Our recent renter paid $3000 to have insurance on his trip, yet Outdoorsy still denies supporting the renter despite the statement from the renter and multiple conversations the renter has had with the reps. A quick ****** search will show that others have had a significant experience in being scammed by this company via their insurance. I can't express this enough, use any other platform and DO NOT list your van or trailer with this company.
  

  Outdoorsy, Inc.

  Date: 01/19/2024

  *******, 
  We want to express our heartfelt gratitude for your valuable feedback on your experience with Outdoorsy. We are sorry to hear your experience was not of the quality you expect, or that we strive to provide. Feedback is a gift, and we appreciate the time you took to share your insights. Your input helps us improve, and we're committed to addressing any concerns you may have.
  We welcome you to reach out to us at ************************************* to discuss your experience further. Thank you again for choosing to share your thoughts with us; they are instrumental in helping us enhance our services.