Business Profile

Grocery Store

Whole Foods Market Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Whole Foods Market Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

103 total complaints in the last 3 years.
40 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or around June 24, we purchased three items from your Whole Foods location at ******** in ******, paying in cash. As regular customers, we do not typically retain receipts for everyday purchases. On Sunday, we attempted to return these items to that same location. Unfortunately, the manager on duty, ******, refused to process the return solely because we did not have a receipt, despite having discretion in these matters.A few days later, my husband visited your ****** location, and the team there kindly accepted a return for two of the three items as a courtesy. However, the third itemunused, unopened, and in good conditionwas not refunded. We were unaware of this at the time and only realized it after reviewing the receipt later.This inconsistency between locations is both frustrating and disappointing. We have always shopped at Whole Foods in good faith, and this situation could have been handled with greater fairness and flexibility, especially given that this was not an excessive or abusive return. The final item in question was not even gluten-free, which was an error in selection, and we had no intention of using ***** further our frustration, we contacted your team through the websites chat feature and were told there was nothing that could be done. We also sent an email to the customer service address, and have yet to receive a responseover three days have passed.We are kindly requesting a refund for the final item, which we surrendered to the store as part of our original return attempt. At this point, the $5.99 may seem trivial, but the principle matters. The item was clearly labeled as a Whole Foods product, and we acted in good faith throughout this process. A more customer-centered approach would go a long way in maintaining trust and loyalty.We hope you will take this opportunity to make things right, not just by refunding the $5.99, but also by offering something extra in acknowledgment of the inconvenience and lack of response.
Business Response
Date: 07/04/2025
Thank you we will reach out to customer.
Customer Answer
Date: 07/08/2025
Complaint: 23556645

I am rejecting this response because: I NEVER heard back from Whole Foods. Typical.

Regards,

***** *********
Business Response
Date: 07/08/2025
will reach out to the customer
Customer Answer
Date: 07/08/2025
Complaint: 23556645

I am rejecting this response because they did not contact me despite saying they would. I received a survey asking about my interaction with the store today at 12:31 pm, but I never spoke to anyone. Just odd. See below. Terrible.

Regards,

***** *********
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How was your customer care experience?
********************** ************* is requesting your feedback on a recent customer service experience by completing a quick survey.

Created by Yahoo Mail

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Whole Foods Market *************
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To: me Tue, Jul 8 at 12:31 PM

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Message Body
Hi *****,
Thanks for contacting Whole Foods Market *************. We hope we were able to help, and would appreciate if you took a minute to tell us how we did by completing this quick survey.

How would you rate your satisfaction with the customer service representative you spoke to?

5-Delightful
4-Very Good
3-Good
2-Not so good
1-Miserable
We look forward to serving you again soon!
Your Whole Foods Market ************* Team

Click here to unsubscribe from survey invitations.
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a portion of sockeye salmon at 9:27 am on July 1 in the Whole Foods Market in *******, *************. The Whole Food employee with glasses swapped the center-cut portion I chose and paid for with a tail portion when I asked him to remove the skin. I was only able to find out when I opened the pack at home.
Business Response
Date: 07/04/2025
We apologize for the customer experience. We will create a case and contact the customer regarding a refund.
Initial Complaint
Date:06/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing to express my frustration with a recent experience I had at one of your store locations regarding a return and exchange.I purchased a Jasons Body Wash a few days ago and used an $8 manufacturer coupon at the time of purchase. After trying the product, I realized I would prefer a different scent. When I returned to the store to exchange it for another Jasons Body Wash of the exact same price, I was told that the return could not be honored and that no price adjustment would be made for the exchange.I find this confusing and disappointing. Since the products are identical in price, and I was not asking for a refundjust a simple exchangeit doesnt make sense to me why this would be an issue. It feels like Im being penalized for using a manufacturer coupon, which should not affect the stores return or exchange ********* appreciate your help in resolving this matter. Please clarify your return policy regarding exchanges on items purchased with manufacturer coupons, and let me know how this situation can be rectified.
Business Response
Date: 06/30/2025
Hi Rees,
We are so sorry to hear about the issue you experienced at one of our store locations. Could you please provide the name/location of the store you went to so we can address this issue and have store leadership investigate? If you have a copy of your receipt, please attach it to this as well. If you no longer have the receipt, please provide a copy of your redacted bank statement with the information so we can investigate this issue further.
Thank you,
Carolyn
Global Customer Care

Customer Answer
Date: 06/30/2025
Complaint: 23531977

I am rejecting this response because: I can send a copy of the transaction from my bank card, however are you able to just offer a $10 gift card for me to re purchase the item? Thanks

Regards,

Rees Kowalczyk
Business Response
Date: 06/30/2025
Rees,
In order for us to understand why the store handled the exchange this way, we some basic information from you to move forward. We need to know which location you went to and proof of purchase. We need those two items at bare minimum to move forward with a resolution.
Thank you,
Global Customer Care
Customer Answer
Date: 06/30/2025
Complaint: 23531977

I am rejecting this response because: Item is a tea tree body wash by Jason’s, I used Apple Pay. I’m not sure how to locate the transaction. This was at WF in Edina, MN. What information do you need?

Regards,

Rees Kowalczyk
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
No merchandise in store!!! No one seems to know whats going on who works in store. Each day shelves empty! Called ******, told me to call Whole Foods, took my concerns but could not verify anyone would get back to me! Unacceptable! Are they closing? Whats going on? Whole Foods ************************!
Business Response
Date: 06/16/2025
We apologize for the out of stock issues at this store, as well as many others. Our food distributor, ****, has had a major breach and is currently unable to complete delivery of orders to our stores, We do not know when this will be rectified.
Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 23, 2025, I made a purchase of a $500 Apple gift card at the Whole Foods store located in ********, **. After completing the payment, the store representative informed me that the activation of the gift card had failed. As a result, I was told that a full refund would be issued back to my original payment method.The representative even provided me with a refund receipt as confirmation that the refund was being processed.However, upon checking my card statement, I noticed that I was charged the full $500, and no refund has been credited to my account to date.I have attempted to resolve this directly with the store, but the issue remains unresolved. I am now seeking assistance from the Better Business Bureau to get this matter addressed.I attached the refund receipt for your reference.
Business Response
Date: 06/16/2025
We will reach out to the customer, Thank you
Customer Answer
Date: 06/17/2025
Complaint: 23419620

I am rejecting this response because: whole foods hasnt reached out yet.

Regards,

Nandin Agarwl
Business Response
Date: 06/17/2025
Good morning, Agarwl. Thank you for providing the refund slip. We have investigated and can see the refund was not processed properly by the store. We will be contacting you separately via your case in our system to let you know once the refund has been processed. We will put in the request today. It may take 7-10 days for the refund to appear in your account. Our sincere apologies for the error at the store. Thanks for your patience.
Customer Answer
Date: 06/18/2025
Complaint: 23419620

I am rejecting this response because: I still didnt get a refund nor I received an official email confirmation.

Regards,

Nandin Agarwl
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My experience at the ***********, **, **************** location wasn't what I expected. I've been going to this location for years and have never had any problems. Lately, I've noticed I have been getting followed most of the time I enter the store. Whole Foods has Tesla chargers now, so I'm there even more frequently. Having workers follow you is very uncomfortable, especially when they walk ahead of you to the exit to wait for you to leave. I'm a Nutrition Health Consultant, and I'm constantly looking at and reading labels to inform my clients on what to buy in Whole Foods; as of today, that's over. Instead of asking if I need any help with customer service, I get stared down, especially by a guy named *******. I have no reason to take anything out of that store. Profiling has to stop because of my ethnicity (Black).
Business Response
Date: 05/30/2025
The customer has already contacted us directly and we are working with our Store Leadership team to investigate. Once we have a response from the store we will provide the customer with an update. Thank you!

Customer Answer
Date: 05/30/2025
Complaint: 23391294

I am rejecting this response because:

Regards,...Waiting to hear from them after investigation

Micah Arnold.
Business Response
Date: 05/30/2025
We understand the customer is frustrated and we are taking steps to investigate the matter. We do not have an update as of yet but will provide one as soon as we hear back from store leadership.
Customer Answer
Date: 05/30/2025
Complaint: 23391294

I am rejecting this response because:

Regards,

Micah Arnold
Initial Complaint
Date:05/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a grocery delivery subscription with Whole Foods for 9.99 a month. I get the delivery from *******, **. On April 25, 2025, I could not add fish to my cart. I called the store to verify if they had it in stock and they confirmed that they had the salmon in stock. I called customer service to ask why I couldnt add the salmon to my cart for delivery. A manager, ******, told me he would not help me. If the system wont let me add items I would just have to deal with it. He was rude and had no interest in helping me fix the problem. I called back and supposedly I was given another manager, and he did the same thing and then hung up the phone on me. I paid for this service with the expectation that I can use it, not to be treated in the manner that I was treated.
Business Response
Date: 05/19/2025
We apologize that the customer did not receive a better customer service experience when talking to our team members. We can let the store know of that experience. The customer has another case in our system with the complaint of not being able to add items that are not on the website for ordering. The customer was advised by the agent that promotions, discounts, and offers available in stores may not be available for online.
Customer Answer
Date: 05/19/2025
Complaint: 23337948

I am rejecting this response because:
1. I did not receive the billing adjustment I asked for in the complaint: I pay for the service and wasnt able to fully use it on more than one occasion.
2. It was the online customer service for groceries not the store. (Munster is just where I receive the groceries from.) The online grocery customer service managers (****** & another manager) were the rude and dismissive ones who refused to help me. I never mentioned a promotion in my complaint because not being able to add groceries has happened a few times with/without promotions, and they never said I wont be able to add groceries with promotions when I asked for help. ****** said, I would just have to deal with it. He never offered a solution or explanation.
Regards,

**** *****
Business Response
Date: 05/19/2025
The customer will need to reach out to ****** for any adjustment as the service is provided through ******. We have no insight into their billing and transactions for online ordering. Our apologies, but unfortunately we are unable to assist any further.
Customer Answer
Date: 05/19/2025
Complaint: 23337948

I am rejecting this response because:

****** said the grocery complaints only go through Whole Foods.

Regards,

**** *****
Initial Complaint
Date:05/13/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Whole Food for a snack. I got a few items for my household to buy. I walked causally through the store and saw they had some kids items. So I stop to see they had a toy for $7.99. I was like oh great my son would love it. So I keep looking around and proceed to check out. When I rang up the item it wasn't $7.99, it was $27.99. I called over the employee to help me. I walked him over and showed him that the item clearly said $7.99 with multiple of the same articles under the section. He see another price next to it. It has another price on top of the tag. He tore off the other tag and started talking to the supervisor. She than comes up to me to tell me she can't honor because it's a Big price difference. I told her how is it my fault the employees or whoever stocks these shelves didn't do there job correctly. She didn't even care for the fact that they messed up. Zero resolution other than I can take it off and cancel it. Like what!! Please help
Business Response
Date: 06/12/2025
Thank you a case has been opened for the issue
Initial Complaint
Date:05/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REGULAR PRICES:Naan: 2.99 should be 1.50 Pretzel Bread: 4.49 should be 2.25 Regular Total: 7.48 should be 3.75 --What is OWED ME What I paid6.13 What I should pay3.75 OWED ME$2.38 --Constantly charging FULL or only Prime discount and NOT sales discount!--Ongoing issue of OVER charging for sale items! I've reported this issue to managers and called corporate for YEARS. No one will give me an email address to report and leave a paper trail. --NO EMAIL info to send anyone at Whole Foods! I called customer service, regional office and of course, a manager at the ******************************************* Foods. --Most egregious and consistent: bread on sale. With big YELLOW stickers requiring cashiers to manually input sales price. Yet most cashiers mindlessly scan and don't look at the packages! --Tired of having to ask for a manager or cashier without a line of customers to get my $2-4 dollars back! So I usually eat the overcharges. No more! --Tired of Whole Foods ripping off MANY customers cos their cashiers need "retraining" to quote a nasty manager. Imagine how many are losing a few dollars here and there, many times a day, at every Whole Foods store!--Doing my best to keep calm, not raising my voice at all! I even told her I wasn't upset with her. She didn't cause the problem! --Yet she made accusations against ME! --Finally yelled at her due to her total lack of professionalism! I am the victim here. I didn't cause this ongoing problem. --Treated to ***** managers and corporate "customer service" who don't know how to contact ANYONE via email!!--Tired of promises that this won't happen again. And yet, over and over, I'm overcharged! --How can Whole Foods get away with this? It's my ONLY food store near me. I rely on it and they treat me like dirt.--BUT I don't want to be prevented from returning because I rely on Whole Foods (and Amazon Prime). What to do? Can anyone help Whole Foods customers?--Thank you, ***** Lens
Business Response
Date: 06/02/2025
Thank you. We will respond to this customer.
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Until yesterday I'd go to the Whole Foods store in Downtown LA located on ********************** to get my coffee, some breakfast and pastries. Yesterday, early morning around 7:15am I arrive at this location, parking is convenient. At the ************** there was a sign in the counter saying "I'll be back in 15 minutes", I decided to wait in line and shortly after a young female goes inside the coffee station and picks up a plastic cup from the one of the piles in front of me, she says "I'll be back shortly" and walked away. I waited a few minutes and decided to go inside the store and get the other items I was there for, paid them in the self check out and went back to the coffee station. To my unpleasant surprise the "I'll be back in 15 minutes" sign was still there. I stood in line, I was the first one. Shortly after more customers stood behind me. I asked for the store manager to some store employees that were walking by, even the customer behind me asked the security where the store manager was, NOBODY CALLED THE STORE MANAGER. By now we are clearly UNHAPPY AND FRUSTRATED, a male store employee that was close by decided to go inside the coffee station and take our orders. Upon leaving the store and drove to my office close by, I called the store and asked for the store manager - I had to ****** the number it was not in either receipts from my purchases, I was told there was more than one manager. "*****" said on the phone he was one of the managers, I told him what happened and suggested that he should check the security cameras, what had just happened was not acceptable. ***** asked for my name and number, needless to say never heard of him again. I called the 800 number *************) at 4pm today, the female that answer was clearly not interested in what I had to say, she's just like ***** and the other store employees that did not call the store manager yesterday, they don't care. I asked the female on the phone "Are you there?", I thought she had hung up.
Business Response
Date: 04/17/2025
We apologize to the customer for their poor customer service experience. We will create a case and reach out to the store to share the customer's feedback.
Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *.

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Whole Foods Market Inc is NOT a BBB Accredited Business.