Complaints

This profile includes complaints for Whole Foods Market Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Whole Foods Market Inc has 159 locations, listed below.

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  Whole Foods Market Inc

  550 Bowie St Austin, TX 78703-4644

• 

  Whole Foods Market Inc

  3495 US 1 Princeton, NJ 08540

• 

  Whole Foods Market Group, Inc.

  7700 Peters Rd. Plantation, FL 33324

• 

  Whole Foods Market Inc

  1400 Glades Rd., #A Boca Raton, FL 33431

• 

  Whole Foods Market Inc

  6574 East Central Street Wichita, KS 67206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aloha, Whole foods is constantly putting food on sale and billing full price at the register. This has been going on for over a year and it happens almost every time we go, which is 2-3x weekly. We demand them to stop overcharging people, and let people know that they've been over charging people, and that they're going to make it right.How much money, on top of their already inflated monopoly like prices, are they making from being negligent/dishonest, from people who aren't paying attention? Mahalo

  Business Response

  Date: 12/08/2022

  Hello, we have created a case for the customer and will reach out directly to them.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Whole Foods gift card severalyears ago from Amazon.com. From its description, it will never expire. However, when I tried to use it in the Whole Foods store last time, I was told by the cashier that they had upgraded their system and my card was an old version which cannot be recognized by their computer, and he suggested me to call the Whole Foods customer service number and asked them to replace a new one for me.So I called the Whole Foods customer service, and got confirmed that there was a balance in this card. The person on thecall at first showed they were willing to help. They asked me all the information and said that they would send me an email, and I just need to send a confirmation via email and they would replace a new card for me. But, after I sent the confirmation email back to them, they did not replace a new card. Instead, they kept asking me lots of information again in multiple emails such as "take a photo of the front and back of the card", "The date the transaction took place", "The store where the transaction took place", "The ***** AMOUNT of the transaction", "The last 4 digits of the payment card used for the transaction" etc. And after I provided allthe information to them, they still refused to replace a new card to me. They said "Unfortunately, we cannot assist with gift cards purchased on Amazon." However, Amazon had completed the transaction by sending me a gift card with full balance several years ago. There is no reason for Amazon to replace a new Whole Foods card now just because Whole Foods upgraded their system (Actually, I had contacted Amazon and they said so). The thing I cannot accept is, the Whole Foods customer service had confirmed there was a balance in my card, but they did not let me use it andrefused to replace a usable gift card to me. So the gift card which claimed to be "never expired"has indeed become a waste paper, a rubbish without a reasonableexplanation. This is totally unfair to a customer.

  Business Response

  Date: 12/06/2022

  Hello, we have reached out to the customer and issued a replacement electronic gift card.

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The whole foods market in ********** ** has eliminated its express check-out line and recently has had long lines at its other check-out lines. They seem to making no effort to address this. They seem to be trying to force people to use self-check out devices, which is hard for people like me to do. They are continuing to have high prices and offer no discount for people who check out themselves. To add insult to injury, the self check out system is not working right - when trying to use a credit card, you get an error message that you need to put in a pin number - which does not exist for credit cards. No effort has been made to even correct this issue. I wrote to the store manager on Oct. 15, 2022 about these issues, but have not even received the courtesy of a reply.

  Business Response

  Date: 11/10/2022

  Hello. We have created a case for the customer and reached out to the store. We will contact the customer directly once we have more information.

• Initial Complaint

  Date:10/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a grocery order online, with Whole Foods Market, through Amazon.com. I used my *** card for the order but some items were improperly deemed ineligible for ***. As a result, my debit card was improperly charged for these items that should be covered under the *** program. The items that we're not covered we're similar to items that we're covered. For example, a bag of limes was not covered but a bag of lemons is covered. Peach-flavored kefir was not covered but the mango flavor was covered. The red Thai ***** paste was covered while the green and yellow were not.Furthermore, I contacted the store directly and asked them why these items were ineligible for *** and I was told that in fact, they were. The store told me had I purchased these items through the in-store checkout line, they would all be covered by ***. They told me it was exclusively an issue with the online orders, which were FULL of discrepancies just like the ones I am describing where MANY items are improperly labeled as ineligible for ***.Poor people should not be discriminated against in this way. It is an attack on our dignity to effectively tell us we can't have limes over lemons, peach kefir over mango kefir, or green/yellow ***** paste over red ***** paste. This is shameful business practice and needs to be corrected immediately.

  Business Response

  Date: 10/20/2022

  Our sincere apologies for the discrepancies on your order regarding EBT eligible items. We will create a case and reach out to the customer directly for more information so that we might follow up. Sincerely-********************

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint about this business is overcharging and sexual harassment from the employees in the store. Both my checking account and EBT account were overcharged by different employees for hundreds if not thousands in the past calendar year with no goods or services rendered to me. I tried to talk to the police and the management of the store but was unsuccessful due to being stalked, my goods contaminated and sexual harassment to make my efforts ineffective. I just gave up and decided that this complaint process was the best was to resolve these issues. Those funds are mine and so was my safety.

  Business Response

  Date: 10/20/2022

  Hello, thank you for reaching out to Whole Foods Market. We are creating a case and reaching out to the store. We are unfortunately unable to process refunds for EBT purchases through our offices and recommend the customer returns to their local store so they may investigate and assist appropriately.

  Customer Answer

  Date: 10/22/2022

  Complaint: 18231715
  
  I am rejecting this response because: the employees are just crazy in ******* the these days and do not follow company policies(it's not that easy).

  I do however appreciate that you are creating a case in house from the top.  Hopefully this complaint will remain open until that/this case is resolved.

  What time frame do these in house complaints usually require to be resolved?

  I feel that I have tolerated more that I should from your WF business at Interbay and I need them to give back resources even DEBIT/CHECKING and EBT style overcharges.

  I'm sure these things happen in your businesses everyday and it isn't rocket science to resolve.
  
  Regards,
  
  ***********************************

  Business Response

  Date: 10/24/2022

  Hello, the customer has been advised to return to the store for further assistance as we are unable to assist with EBT refunds through our offices.

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have high blood pressure,are anemic,lactose intolerant,and purchase my food particularly.I handed the woman a $20 dollar bill.then - $10 and my EBT CARD.she took almost $50.for a $28 dollar order.I waited for the police for hours.they sent an ambulance to check if I needed a DR.

  Business Response

  Date: 10/06/2022

  Hi, thank you for reaching out to Whole Foods Market. I am sorry to hear about this experience at our Fort ****** location. A case has been created and our team advised the customer to return to the store for resolution as we are unable to assist with EBT issues from our offices.
  
  

• Initial Complaint

  Date:09/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Whole Foods market in ******* on ********************* location. And was told that I could not use my EBT card because it would not swipe. The employee called her supervisor who also said no. And then the supervisor called the manager who also said no. But I was told by Whole Foods corporate office that use can type in EBT card number as long as you psychically have the card with you.

  Business Response

  Date: 09/29/2022

  Hello, we have created a case for this customer and are looking into the matter. We will contact the customer directly once we have additional information.

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the week of 8/3-8/9 Whole Foods advertised that Beef short ribs are on sale.
  the advertisement (see attached pic) doesn't state a difference between bone-in and boneless short ribs.
  on 8/7 at the store, i was told the promotion is only for bone-in short ribs.
  I called the regional office today, and they responded that the web advertisement states clearly the promotion is for bone-in short ribs, yet neglected to comment on the advertisement in the phone application.
  I believe this promotion is misleading as i came to the store with the intent of purchasing bone-in and boneless short ribs.

  Business Response

  Date: 08/15/2022

  Hello,
  
  
  We are currently looking into this and waiting to hear back with more information from our internal teams. We have created a case for this customer and will reach out directly to them once we have received this information.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 23rd of July 2022 at 08:38 pm, I bought few grocery items. One of them was a gallon of refrigerated whole milk with 365 Whole Foods Market Organic Whole Milk written on the gallon. On the receipt, there is not any name of who checked out the grocery. One of the managers name **** packed them in the paper bags of Whole Foods Market. I left, reached home, and then stored the gallon of whole milk in my refrigerator. When I tried to open the new whole milk gallon, the cap was already unscrewed.

  Business Response

  Date: 07/27/2022

  Hello,
  
  
  We have created a case for this incident and will contact the customer directly to process a refund.