Complaints

This profile includes complaints for Whole Foods Market Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Whole Foods Market Inc

  550 Bowie St Austin, TX 78703-4644

• 

  Whole Foods Market Inc

  3495 US 1 Princeton, NJ 08540

• 

  Whole Foods Market Group, Inc.

  7700 Peters Rd. Plantation, FL 33324

• 

  Whole Foods Market Inc

  1400 Glades Rd., #A Boca Raton, FL 33431

• 

  Whole Foods Market Inc

  6574 East Central Street Wichita, KS 67206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whole Foods Customer Service,I would like to formally document a serious incident regarding the sushi I purchased at your *****************. This is extremely concerning. My family, including my children, ate the sushi. While I understand that not every piece may have contained it, I cannot stop thinking that one of us might have swallowed a piece of plastic.We found plastic pieces inside the sushi please see the attached photo. This is absolutely unacceptable and poses a serious health risk. It is alarming that a company like Whole Foods could have such a lapse in quality control, allowing incidents like this to happen.I went to the store, and all I managed to get was a refund for what I purchased as if I should be working for Whole Foods instead of receiving some kind of compensation for the serious mistake they made.I was expecting a response more in line with what had happened, considering that I am a loyal customer and that my familys safety was at ******* was disappointing and shameful to receive a reply saying, these things can happen, especially from a company that charges premium prices while claiming that their top priorities are high standards and product quality.This company should have a better policy in place when such serious mistakes occur.I have trusted Whole Foods for years, and now I am left uncertain and anxious. I do not know if this will cause any health complications for my family.Please provide a response as soon as possible. I am still trying to understand how something like this could ********* can reach me at **************.This incident took place at the Whole Foods Market in ************See the pictures I look forward to your prompt reply.Sincerely,******* *******

  Business Response

  Date: 04/15/2025

  Thank you for reaching out  We will contact the customer directly.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/9 I ordered groceries to be delivered same day through Amazons app. Whole Foods then canceled my order after it was packed with no reason as to why. When I called Amazons customer service, I was met with rude and incompetent representatives that kept transferring me. Final straw was when I was transferred to **** a supervisor who was rude, argumentative, and did not solve my issue but hung up on me after asking for his superior. I want my grocery order covered by Amazon and **** to be termed due to his deplorable behavior. I pay a monthly fee and this is the second time you have canceled my order without giving me a reason.

  Business Response

  Date: 04/10/2025

  Hi Oriel,
  
  Thank you so much for taking the time to let us know about your experience with the online grocery order issues. Since your purchase was not made at Whole Foods Market directly we are not able to support you out of Whole Foods global office.
  
  Please contact ****** customer service at ************ or by visiting ************************************;
  
  Thanks again for letting us know.
  
  
  *******
  Global Customer Care
  **********************
  **************************************
  
  This email contains proprietary and confidential material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others without the permission of the sender is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of the message.

  Customer Answer

  Date: 04/10/2025

  Complaint: 23185416
  
  I am rejecting this response because: ****** owns Whole Foods and they are required to resolve this issue. Forward my complaint to ****** headquarters immediately or Im filing a complaint with the Attorney General as you took my money and have not paid it back! 
  
  Regards,
  
  ***** ****

  Business Response

  Date: 04/10/2025

  Oriel,

  We do not work in the ****** global offices and do not share systems. I will email your information to their escalated team but it's always best to call or email them directly so there is tracking and record of your issue.

  Thank you,

  *******

  Customer Answer

  Date: 04/10/2025

  Complaint: 23185416
  
  I am rejecting this response because: If you read my initial response you would see I called multiple times before submitting this complaint. I have gotten nowhere with any of your supervisors or reps. 
  

  Escalate this issue as this is uncalled for. 
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please find the Complaint for Whole Foods Markets Inc..pdf document in attachments for the nature of the complaint and details.

  Business Response

  Date: 04/10/2025

  Hello *****,
  
  Thank you for taking the time to contact us regarding the parking and towing policy at ******. Were sorry for your experience. To ensure adequate parking for our shoppers, we do have a strict parking policy at this location.
  
  If you have an inquiry or concern about a parking fee, we recommend that you reach out directly to the store. They'll be better able to assist you with this matter.
  
  Kind regards,
  
  *******
  Global Customer Care
  Whole Foods Market
  **************************************
  
  This email contains proprietary and confidential material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others without the permission of the sender is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of the message.

  Customer Answer

  Date: 04/10/2025

  Complaint: 23183073
  

  Thank you for your response. However, I find it unsatisfactory and unresponsive to the specific concerns raised in my original complaint.
  To reiterate:

  - I am a loyal Whole Foods and ****** customer who parked in the Avalon ******************************************* lot and briefly walked across the street to the Rivian store before planning to return to shop at Whole Foods.

  - There were no clearly visible signs at the specific parking space I used. The only sign was small, located at the entrance, and its back side was all that was visible from where I parked. This creates confusion for first-time visitors, especially in a busy, high-traffic shopping area.

  - I was not trying to abuse the parking policy. This was an honest mistake caused by poor signage and a lack of clear communication. Had there been appropriate warnings, I would have followed them.

  - Dashcam footage clearly shows individuals monitoring vehicles and quickly issuing violations as soon as drivers leavewithout warning, conversation, or education. This feels more like a trap than a policy intended to protect parking spaces for shoppers.

  - The citation dispute process was immediately rejected, without any indication that my explanation or evidence was considered.

  More concerning, this isnt an isolated issue. There are years of public complaints online that point to a long-standing problem at this location, including reports of vehicles being booted or ticketed while patrons were actively shopping or briefly visiting neighboring stores. These reviews go back 78 years and consistently describe a lack of support from Whole Foods management and a strict adherence to punitive enforcement, even against loyal customers.

  Examples include:

  - A TripAdvisor reviewer who was booted after shopping at Whole Foods and stepping briefly into another store. The store manager refused to assist.
  

  - Another customer ticketed while making a quick exchange before shopping at Whole Foods, again without support from staff.

  - Dozens of similar complaints on review platforms, none of which appear to have prompted any corrective action or signage updates.
  

  In your response, rather than acknowledging these concerns or offering a path to resolution, you simply redirected me back to the store levelthe same store that has consistently failed to support customers in similar situations.
  

  This response demonstrates a clear lack of alignment with Whole Foods core values and Amazons Leadership Principles, particularly "Customer Obsession."

  Based on your response, it seems I am not considered a customer unless I made a purchase before being penalized, which is a narrow and unfair interpretation that ignores intent and loyalty.
  

  If Whole Foods truly wants to communicate and enforce this parking policy fairly, then:
  - Signage should be much larger and more visible, ideally at every parking space.
  - Policies should be communicated clearlynot hidden in fine print or posted in difficult-to-see locations.
  - There should be a real willingness to listen to customers and correct situations that do not reflect your standards.
  

  I respectfully ask Whole Foods to:
  - Waive the parking citation issued on March 30.
  - Review and improve parking signage and enforcement communication at the Avalon location.
  - Reconsider your relationship with *************************, whose methods damage your brand and customer trust.
  

  I truly value ******************************************* and hope to see your leadership take responsibility for ensuring customers are treated with fairness and respect.
  Sincerely,
  

  ***** *****

  Business Response

  Date: 04/10/2025

  *****,

  We appreciate your business and do value you as a customer. If you call or visit the store and let them know the circumstances, they may be able to assist you with your concerns. Unfortunately, we are unable to do that from our global office. The store can be reached at ************** and you can ask to speak with store leadership. We can share your information with the store as well so they are looped in. 

  Thank you,

  *******

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, while the response will not bring an immediate resolution is satisfactory to me. I hope the store leadership would align with the global customer support. I'd like ******************************************* Global Customer support to share my information and complain and I will call the store to follow up with them for a resolution. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased cod from the seafood counter at wholes foods location at (****************************************) on February 16, 2025. I went to cook it on March 30, 2025 for Sunday dinner and was hit with an ammonia smell. Normally, I would just throw it away and move on, but this fish was pricey *****. In this current economy with food being so expensive, I was hoping Whole Foods would rectify the situation and offer me a store credit at least. I literally, would be spending the money back in Whole Foods. Since, I live in ***********, there is only one Whole Foods market; which happens to be 20mins (with no traffic) from my home. So, when I go to Whole Foods I typically buy a lot of items(bulk) as this store is not close in proximity, hence why my fish was so expensive. Whole Foods has told me that since its out of 30 days I cannot get a credit/refund. This has never occurred and I have spent thousands at Whole Foods. Frozen items are supposed to last, and I am thinking I may have been sold fish that was on its last-leg of expiring. This is not a box of crackers that went stale. Unfortunately, when I buy frozen items meat/seafood, I do not eat them immediately, hence why they are frozen. Fish is supposed to last up to 6months, in a freezer.

  Business Response

  Date: 04/09/2025

  Hi Jasmine,

  We apologize for your experience with the cod. I will go ahead and provide you an electronic gift card for $32 as a one time courtesy. Our new return policy is 30 days with receipt so please keep this in mind for future returns. You will receive an email to your email from Buyatab within 2 days with the electronic gift card so check your inbox and your spam folder. 

  Thank you,

  *******

  Associate ************* Specialist

  *******************************************

• Initial Complaint

  Date:04/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: 112-6309923-2885044 111-3575769-3671465 112-8440253-0157014 Whole foods has recently been initiating cancellation of my orders, often at the last minute leaving me unp***ared for other food ****************** after they cancelled one for an invalid reason 'cant locate address' due to likely a driver not being of competenent nature to perform duties, which is not true as amazon/WF delivers to this exact same address without issue on hundreds of other orders.I called CS for help and was transferred to 5 different people to which none could help me before being hung up on (Listen to all the recordings)Then another ***lacement order was done by the *** whom left off 2 bottles of auroritas as ahe failed to add that back to cart and dropped me into the 5th transfter befroe informing me.Can I ask why the reason of this service and lack of resolve?I will not pay for this order *apr 5, 5044 ' as a result of them cancelling for invalid reasons, taking money out my account in the process, and brining the food, and this expectation is for a $50 credit regardless if todays order gets redelivered, I was the subject of abusive and careless ***s to be hung up/transferred 5 times row.WF-You owe me a $50 credit, and if you decline ensure you ***ly with the legal adddress where an attorney can send legal communications.

  Business Response

  Date: 04/07/2025

  We are so sorry to hear about the challenges with placing online grocery orders and getting help to resolve them. Since you placed your orders online for grocery delivery, you will need to partner with ****** customer service to resolve this matter. You can go directly into the app to request a refund from the order or you can contact Amazon at **************. We can only support Whole Foods issues when it comes to in-store purchases. We apologize for any inconvenience this has caused you. 

  Customer Answer

  Date: 04/10/2025

  Complaint: 23165716
  
  I am rejecting this response because:

  please then transfer the complaint to ****** since you are all wholly owned 

  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 04/11/2025

  We can email the ****** team to see if they are able to support you but in order to have a record or interaction and all details logged, it is best if you reach out to ****** directly. I will forward your information and complaint to the ****** team. Thank you!

  Customer Answer

  Date: 04/16/2025

  Complaint: 23165716
  
  I am rejecting this response because:

  No one from ****** has reached out yet.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third Whole Foods order Ive had an issue with and I am livid. Over the summer I got bad food poisoning, twice. I have been meaning to escalate that but have been ill Tonight I received an order that the bags and items were covered in cigarette smoke. It was a $60 order. I cant eat any of the food and had a reaction and had to go shower. I have had enough of this. I spend SO MUCH at Whole Foods and Im about to switch to FreshThyme, fresh market etc. I cant deal with this. Literally poisoning customers.

  Business Response

  Date: 04/07/2025

  We are so sorry to hear about this issue. Since catering and online groceries are managed through ******, you will need to reach out to them at ************** or you can request a refund through your Amazon order by selecting the items and providing an explanation. You can provide feedback through the app as well. We apologize for redirecting you but we can only support in-store Whole Foods purchases. 

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whole foods scammed me I am writing to formally dispute an unauthorized item on my recent receipta roll-on product that I neither selected, purchased, nor took home. Your employee mentioned interest in this item, and I have strong reason to believe it was fraudulently added to my transaction.This constitutes a deceptive business practice, violating both consumer protection laws and fair trade statutes under [insert state] law (e.g., Business and Professions Code ***** False or Misleading Statements). Charging a customer for unsolicited merchandise is illegal and can be considered retail fraud.I expect this to be resolved immediately via a full refund. I will not be returning to the store in person, and given the circumstances, I should not be required to. I am prepared to escalate this to the Better Business Bureau, state consumer affairs division, and pursue a chargeback through my bank if this is not addressed promptly.Please confirm receipt of this message and process the refund immediately.

  Business Response

  Date: 04/10/2025

  Hello,

  We have responded to ****** several times letting her know there was no issue with what she was charged. Her in-store physical receipt shows she bought a box of crackers for $7.99. On her digital receipt in ****** it shows a rolling pin for $7.99. We are having some technical issues where digital receipts were not updating correctly and this technical issue has been escalated to ******. We did not charge the customer in error as the actual in-store receipt shows the correct item for what she was charged. 

  This customer has been speaking rudely to our agents calling them incompetent, stupid and not being very pleasant. We have provided her copies of the receipt showing the correct item and that is all we can do. She has not been charged incorrectly. 

  Thank you,

  *******

  Customer Answer

  Date: 04/10/2025

  Complaint: 23161621
  
  I am rejecting this response because:
  They still have ignored the consistent fraud in store . The fraud was across several items and several times. Including but not limited to not honoring prime for pizza , charging inaccurate prices, not having advertised deals available. The staff at this location is indeed incompetent but futhermore has scammed customers time and time again 
  Regards,
  
  ****** *******

  Business Response

  Date: 04/10/2025

  ******,

  You again have provided information regarding the Fat ****** rolling pin from your Amazon digital receipt which is a technical issue. Your actual Whole Foods receipt shows the correct product which is crackers for $7.99. If you have additional issues with Prime pricing, it's best if you go to the store location so they can help you look at your account information and they can assist with refunds if needed. Prime savings are what you are referring to with incorrect pricing so it would be best to visit the store or you can contact Amazon customer service at ************ or by visiting ****************************** to have them review your account information.

  Thank you,

  *******

  Customer Answer

  Date: 04/10/2025

  Complaint: 23161621
  
  I am rejecting this response because:
   Re read it
  Regards,
  
  ****** *******

• Initial Complaint

  Date:03/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Whole Foods regarding an issue with the sales tax applied to my recent purchase. On March 17, 2025, I made a purchase at the Whole Foods location at *********************************. During the transaction, I was charged a 5.5% Maine Sales Tax on all of my items, regardless of whether they were subject to taxation.Under ****** sales tax laws, groceries purchased for home consumption are exempt from sales tax. The state specifically charges an 8% sales tax on items for immediate consumption, such as prepared foods or beverages, and a 5.5% tax on tangible personal property and certain enumerated services. Since I did not purchase any items that would fall under the "immediate consumption" category (such as candy, chocolate, or prepared foods), I should not have been charged any sales tax on my grocery items.Upon reviewing my receipt, it is clear that sales tax was incorrectly applied to all items. This appears to be a mistake, as none of the items in my transaction should have been taxed based on the nature of the products. Given this, I am requesting a full refund of the sales tax that was incorrectly charged. In addition, as compensation for the inconvenience caused by this error, I would appreciate being issued a $25.00 Whole Foods gift card.Furthermore, I would like to understand whether this was a glitch in the system or if this is a widespread issue at Whole Foods locations in *****. If this is a recurring issue, I believe it may warrant an investigation to ensure that other customers are not being similarly overcharged.Please find the details of my transaction below, and I have attached a copy of the receipt for your reference:Location: ********************************* Sales tax charged: 5.5%Please do not hesitate to contact me if further documentation or details are required.Thank you. Sincerely,Mitsuki *. *****

  Business Response

  Date: 04/14/2025

  Hello,

  I will partner with Store Leadership for them to review and provide an update. I am not familiar with the sales tax laws in ME so I will need to review this with the store. We will provide a follow up email once this matter is reviewed. 

  Thank you,

  *******

  Customer Care Specialist

  *******************************************

  Customer Answer

  Date: 04/20/2025

  Complaint: 23136258
  
  I am rejecting this response because:

  Under a separate email they sent me a request for my receipt so they can investigate the matter. However, I have yet to hear from anyone regarding a resolution. 

  
  Regards,
  
  Mitsuki *****

  Business Response

  Date: 04/21/2025

  Hi Mitsuki,
  
  We are very sorry to hear about your experience with the sales tax and we are working through this with our ************** and store leadership to investigate. 
  
  While our team is not able to offer additional compensation beyond a refund, we do understand how frustrating this is and apologize for any inconvenience. 
  
  If you have any additional questions, please reply to this email or contact us at **************. 
  
  Global Customer Care
  **********************
  **************************************
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the store to address a concern and when the assistant manager got on the phone he was condescending and disrespectful so I was not able to address the concerns for the product that I bought and paid for. Also in this conversation I wanted to express gratitude for the kindness of the two gentlemen in the meat and seafood department and wasnt able to do that either as I felt uncomfortable with his condescending attitude. I reached out to the store and asked to speak with the district manager and I guess this is not important because I never received a call back. I paid for product that was inferior and I should be able to address this.

  Business Response

  Date: 03/26/2025

  Hi *******,

  I will reach out to you directly to discuss the situation and work on a solution for you. I am so sorry you treated poorly by one our team members. Our customers are the backbone of our business and I apologize that was not experience. 

  I will send you a message from the case.

   

  Thank you,

  *******

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: 3/8/2025 Time of Incident: Approximately 7:30 PM Location: Whole Foods Market*********************** Complaint Details:I am filing this complaint regarding a deeply unpleasant experience I had at Whole Foods on [todays date] around 7:30 PM at the *********** location. While using the self-checkout, I took my cart to an area away from the register as a kind gesture to help the staff while I finished my payment and packed my bags.During this time, a female staff member, who appeared to be of Latina descent, stood near the registers observing me with an aggressive demeanor. Instead of communicating politely, she pointed to another area and sternly commanded me to move my cart, using a harsh tone and attitude.I was taken aback by her rudeness and unprofessionalism but chose to remain focused on completing my payment. However, as I was leaving, she forcefully pushed my cart along with another, making a loud banging noise, which felt both unnecessary and hostile.Reason for Complaint:This behavior violates the respectful and welcoming customer service experience that ******************************************* is expected to provide. Customerswho spend hundreds of dollars per visitshould be treated with respect, graciousness, and professionalism. This level of disrespect and aggression from staff is unacceptable, and I urge Whole Foods to take immediate corrective action.Requested Resolution:I request that Whole Foods:Investigate this incident and address the staff members behavior.Ensure proper customer service training for employees to prevent future incidents.Provide a response on what actions will be taken to ensure customers are treated with respect.I appreciate your prompt attention to this matter and look forward to a response.

  Business Response

  Date: 03/10/2025

  Good afternoon,

  Please accept our sincere apology for the manner in which you were treated by one of our team members. Our customers are the life blood of our organization and our goal is to ensure you are treated with respect and kindness in our stores. We apologize this was not your experience. 

  This issue will be addressed with the store leadership team so they may investigate and address the team member. Thank you for bringing this to our attention!

  Again, we apologize for your experience but rest assured your feedback is taken seriously and will be addressed.

  Regards, 

   

   

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Milinaire *****