Business Profile

Leasing Services

American Campus Communities

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Complaints

This profile includes complaints for American Campus Communities's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

159 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am a former resident of the University Centre (UC) apartments located in ******, **********. UC is managed by American Campus Communities, to the best of my knowledge. My lease with UC ended in July of 2022, and I moved out of the apartment without issue or any outstanding balance on my account. However, on September 14, 2022, almost two months after moving out, I received an email from UC stating that I have a remaining balance of $82.50 on my account. Upon checking my account online, I noticed that the charges were all related to cleaning. Examples include cleaning the bathroom, cleaning the toilet, emptying the trash, and emptying the refrigerator/freezer. However, I had cleaned the apartment thoroughly and emptied both the trash and the refrigerator/freezer prior to moving. After contacting ***** was redirected to the bookkeeper, who I was told is responsible for billing. After contacting the bookkeeper, she sent me pictures taken of the apartment prior to the cleaning. However, the condition of the facilities in those pictures were very similar to the condition that they had when I first moved into the apartment. I had taken pictures of apartment facilities when I moved in, and those pictures were submitted through my account on the American Campus website, along with the move in form. However, I soon noticed that I no longer had access to my own lease agreement or my move in form on my account. After relaying all of this information to the bookkeeper, I did not hear from her again. All of my subsequent attempts to communicate with the bookkeeper failed as she would not respond to me. Today I received an email from UC stating that I need to make arrangements to pay this overdue amount as soon as possible. I attempted to contact the bookkeeper one last time to discuss this matter, but there was no response yet again. I can only say that I am disappointed with UC for their unprofessional conduct and their attempts to collect an illegitimate debt.
Business Response
Date: 10/24/2022
We have reviewed the account and resolved the issue directly with the Arya.
Customer Answer
Date: 10/24/2022
Complaint: 18225404

I am rejecting this response because:Despite the business claiming that they have resolved the issue with me, the balance still remains on my account currently. On the email dated 10/20/2022, I was told by an employee of the business that the charges on my account should be removed within 48 hours of that date. The charges remain the same as of today, 10/24/2022. Proof of the email and my current charges on the account are attached herein.

Best regards,

Arya Ghaseminejad
Business Response
Date: 10/31/2022
We have reviewed the account and resolved the issue directly with the Arya.
Customer Answer
Date: 10/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Arya Ghaseminejad
Initial Complaint
Date:10/14/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/26, my renewal lease agreement for $964 was voided as I was signing. I immediately went to the office to speak to someone. While in the leasing office, the employees stated that the lease shouldn't have been voided. I spent approximately 2 hrs in the leasing office, where they were "attempting" to resend my lease. After about 1 hr and 45 min, the employees finally figured out how to send the lease. When I opened the lease, it was for $1004, so I told the community assistant is not the right price. The CA informed me that the price had increased about an hour ago while I was in the office trying to get the people to send me the lease. At that time, I spoke to **************'s bookkeeper who said that he would email corporate due to my unique situation. I signed the lease for $1004 because he stated that was my only option. After a week of no info, I went in and was instructed to contact corporate because he was not in office. I called corporate on 10/4 and was told my situation was unique and an incident # ******. They said they would contact me during the week, which never happened. On 10/11, I called them again and was told more info would be gathered and get back by end of the day, which didn't happen. So I went into the leasing office and spoke to the manager and bookkeeper, who said corporate said I was denied, which was relayed the day before them but not told to me on the phone. When asked why I was told I was just unlucky and pointed me to corporate. I spoke to them and was told the reason is due to tiers but not given more info when I asked. I then emailed the regional manager who made the decision and was told that the reason is that I didn't sign before 9/25 at midnight. However, I have multiple posts from the company stating that renewals were due by 9/26. When confronted with the posts, she changed her story to the reason is due to spots and price increases. I would like my situation to be reconsidered and the truth because the story keeps changing.
Business Response
Date: 10/24/2022
************** opened up a renewal priority period for all current residents starting 9/12 and ending 9/26. On 9/26 our renewal special of $50/month ended, auto prompting our system to void any pending leases that had not been signed during this period and resending for our market rent at the time without the $50/month promo. ******************** lease fell into this category as it was not completed by our deadline.Upon this **************** requested to have her initial rate honored but was denied due to the deadline closing and was insisted to sign her current lease before additional rent pushes were implemented as the propertys leasing velocity was extremely high. During her dispute the property pushed rate an additional $185 prior to **************** completing her lease. Since this the floorplan has incurred additional rent pushes as the propertys leasing velocity has continued. ****** was informed by property staff as well as the propertys Regional Manager that her initial rate would not be honored as she was unable to complete her lease within the communicated timeframe and was informed prior to any additional rate increases she would need to secure her lease for the current rate.
Customer Answer
Date: 10/28/2022
Complaint: 18209415

I am rejecting this response because: The complex stated multiple times that the lease needed to be signed by 9/26. To me that means 9/26 at 11:59 p.m. not 9/26 at 2 pm, if that were the case the company should have made that clear before my lease was voided. Also, the company states that I was "insisted" to sign my lease and that the price went up $185 prior to me signing is false. I signed my lease the minute that I got it sent back to me in the leasing office on 9/26 after waiting almost two hours because the community staff didn't know why it was voided or how to send a new lease. Also, my lease only went up from $40 from $964 to $1004. I am declining this response because again the truth is not being given to me, as the facts that the company is stating as reason aren't even true of what occurred.

Regards,

*************************
Business Response
Date: 11/03/2022
American Campus and ************** has provided our response and our stance remains the same. Our rate increases and special deadlines are based off of velocity, and would be unfair to all other residents to make exceptions due to this situation without making exceptions for all.
Initial Complaint
Date:10/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Unjustified "late fee" (Please see ledger screenshot) and constant email notifications demanding payment of extra month rent alongside $76.90 as a late payment fee. I paid early on September 30 for the October rent due on October 1. Despite constant phone calls, visiting the office, and emailing or leaving online reviews, the management simply says "We will take care of this by tomorrow/the end of the week." The unjustified late fee may be an intentional fraudulent method of making people pay extra.2. Not livable conditions for first few weeks: No AC during unbearable August heat and humidity. ******************** finally fixed this problem when I posted a ****** review.Management failed to respond in time, forcing me to live elsewhere (for health reasons) while still paying rent.
Business Response
Date: 10/14/2022
********************************************************************************************************* 78738

October 14,2022

Better Business Bureau
1005 ************************
******, ** 78752

To Whom It May ******************** correspondence is in response to the complaint filed by ******************************* regarding his experience with Union ****,specifically in unit #***-B.

We are currently in communication with this resident regarding this submission, as all of the issues outlined were resolved as of the date his complaint was received. The late fee charged in error in the amount of $76.90 referenced in Mr. ***** submission was removed on 10/11/22 and a follow up email was sent to ************ notifying him of the correction to his account. Mr. ***** account is currently in good standing.

Our records indicate that a service request was placed by ************ on 8/18/22 for his air conditioning not working properly. Union maintenance team responded immediately by adding window units to the apartment. It was found that the A/C unit was low on freon and the work order was resolved on 8/19/22 with replenishing the freon. ************ submitted an additional service request for the air conditioner on 8/21/22. Union maintenance found that the A/C compressor was malfunctioning. As the compressor was under warranty, a replacement was ordered and the work order was closed out as fully completed on 8/25/22.

The Union and American Campus Communities apologize for any inconvenience these issues have caused and appreciate the opportunity to address and improve our service and customer satisfaction.

Should the complainant have any additional concerns, he may contact the undersigned at **************, Monday through Friday between the hours of 9AM and 6PM CST or via email at *******************************************************.
Again,please accept our sincerest apologies for this inconvenience.

Respectfully,

*******************
Interim General Manager
Initial Complaint
Date:10/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am a tenant at ******************************************* st and I am also a student at ***. I have been renting this place for more than a year, but today when I paid my balance, I found through the details that this apartment was charging indiscriminately. First of all, I returned to ***** in May of this year, and I only returned to ***************** at the end of August, but in the middle of June, July and August, the apartment charged my extra water and electricity bills, so I was not there. But I still charge my excess fees. There are some other extras that I don't know about. And they lost my package twice as well. The most annoying thing is that sometimes when I went to pick up my package, the staff told us that we had to wait until they notified us to pick up the mail of the package, but their mail was usually sent half a day or a day after the package arrived. , so it is very delaying our efficiency, and this package is our personal property, not giving us the package is detaining our property.
Business Response
Date: 10/17/2022
Hi ******,

I hope you are doing well. I am following up on your questions regarding your account.I understand that you left for home in May and returned to ******************************************* in August and had some concerns about your account. I have emailed you a copy of your ledger for a breakdown. The breakdown does include charges and the dates on which they were charged. Per the lease agreement, it does state that if a resident chooses to leave the premises before the lease end date, the resident is still responsible for all the terms and financial obligations of the lease agreement. Utilities are charged back to each resident during the entirety of their term. It does appear that there was a late fee in the month of October because of the balance on your account. I will go ahead and approve for this late fee to be waived. I do understand the frustration of a missing package, were you able to reach out to carrier for proof of delivery and what time/date it was delivered so that I can check our system? I apologize for the delay in receiving your package at the front desk. Our staff must ensure all packages are logged. We understand the carrier may send a delivered message to the resident before we can check the package into our system. We ask that residents wait for our notification so that we can follow the steps of logging the package so there is a record of the package. We make every effort to log the packages as soon as possible and I will address your concerns with our staff to impart the importance of doing so as quickly as possible. If you are to have any other questions about your account or anything else, please do not hesitate to reach out to me or our staff.

Sincerely,
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Not livable conditions for first few weeks: No AC during unbearable August heat and humidity. ******************** finally fixed this problem when I posted a ****** review. Management failed to respond in time, forcing me to live elsewhere (for health reasons) while still paying rent. 2. Unjustified "late fee" (Please see ledger screenshot) and constant email notifications demanding payment of extra month rent alongside $76.90 as a late payment fee. I paid early on September 30 for the October rent due on October 1.Despite constant phone calls, visiting the office, and emailing or leaving online reviews, the management simply says "We will take care of this by tomorrow/the end of the week." The unjustified late fee may be an intentional fraudulent method of making people pay extra.
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid a $500 safety deposit to file an application for an apartment at *********************. I asked ***************** staff if the deposit would be refunded if I withdraw my application and they said yes. I withdrew my application on 8/22 and was told that a paper check would be mailed to me from ******, ** and it would take 4-5 weeks to arrive. I provided the office with my mailing information on 8/26. As of 10/6, I still have not received my deposit refund. I have called the call center several times where I was told that someone from the main office would return my call. I have heard nothing from anyone and can not get any information regarding my refund.
Business Response
Date: 10/13/2022
On August 22,2022 , the customer requested for her application to be cancelled and her application fee refunded. A manager responded to the email the same day requesting the customers forwarding address for the refund check to be mailed to. The customer responded with the forwarding address August 25. The manager was out for a family emergency for a period of time and missed this reply and therefore did not immediately begin the refund process.

The customer inquired about the refund again on October 4. The manager was out of office and when she returned October 6 she replied to the customer apologizing and confirmed the refund check would be sent via overnight shipping with tracking. On October 7th, the tracking information was sent to the customers email. On Wednesday, October 12, the manager confirmed that the customer had received the refund check.
Customer Answer
Date: 10/17/2022
Complaint: 18179214

I am rejecting this response because: The check was supposed to be mailed within 4-5 weeks, but was never sent. I had to leave several voicemails and emails to receive a response. I did not receive any feedback until the day I contacted the BBB. Once the complaint was made to the BBB the company expedited mailing my check. I have received my refund, but am not happy with the company's lack of response. I am not looking for further action from the company, I just want to document their inability to follow through with their stated policy.

Regards,

***********************
Business Response
Date: 10/19/2022
Hello,
We understand your concern and we recognize that the check was not sent within the forecasted timeline as initially communicated to the customer. We deeply apologize for this delay and we appreciate you bringing this to our attention. We are actively working to review and improve our systems to avoid a similar issue in the future. Thank you.
Initial Complaint
Date:09/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter is a tenant of an apartment in *****, ** in ************** Community, managed by American Campus. Her car is registered in this community since February 2022 and the annual parking fee was paid in full before this event.Last Sunday September 4th 2022 her car was towed by *************** inside of the ************** parking, claiming that the car was without the sticker. My daughter was unable to pick up this sticker during the past week and when she arrived on Saturday September 3rd 2022 the office was closed. On Sunday after her car have been towed, she requested some help from **************. The Community Assistant confirmed that the parking fee was paid in full before this event. She told her that only the manager could check this situation after the weekend and holiday and that if her car stayed longer in the company towing the fee charged would be increasing. My daughter tried to argue with the towing company by phone but was extremely mistreated and ridiculed by the representant of *********************. Having the need to use the car at that time, she was forced to pay the $220 fine. During this week we tried with American Campus the full refund of this fine but was denied. They claimed they left a message on her cell phone but she didn't get nothing.
Business Response
Date: 09/13/2022
Avalon ****************** suspended towing until September 1st to accommodate residents picking up parking decals, as it is understood that the first week of classes can be hectic for students. Per the lease agreement, all residents acknowledge that they understand they are required to pick up their parking decals and must place them on the vehicle in addition to paying the one time parking fee for the year on August 1st. In addition to the parking rules in the lease agreement, we emailed all residents on August 25th with the subject line TOWING RESUMES SEPT. 1ST - DECAL REQUIRED. This email contained all parking policies again as well. As a follow up, another email was sent on August 29th with the subject line Towing Resumes- Final Reminder. Our messaging system shows both emails were delivered to the address ******* provided to us to contact her at. Both emails are attached for reference.

As referenced in the complaint,the tenant did not pick up the parking decal within the timeframe provided to residents and parked her vehicle in an area which required this decal. No notification to management was provided of the circumstances that did not allow her to pick up the decal, the propertys visitor lot was also an option for parking as this lot does not require parking permits.

The property will not refund the towing fees assessed by *************** as there is proper documentation showing managements efforts to inform and mitigate resident vehicles from being towed.
Initial Complaint
Date:09/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 9th this year I moved out of my room at **************** that I had been living in for two years. On August 27th, I received a "statement of deposit detail" saying that I owed them $313.33 There were two charges of $140 for a total $280 that were labelled "Room Paint FPT". It did not specify if this was because of damages or what. I have tried to inquire about why charges were added to my account because I feel that I left my room in good condition and that $280 is an unreasonable charge to give someone for "paint" with no further explanation. I have called **************** several times, have emailed them, and even sent them a whole letter all over a week ago and have received zero response or reason why I was charged. I have already paid the $33.33 on my account for damages to the common room and would be happy to pay for something if I damaged anything but I am not paying almost $300 for something no one will give me a reason for and do not appreciate being billed for an unknown item that your employees refuse to clarify even after multiple attempts to reach out to them.
Business Response
Date: 09/14/2022

After reviewing *******'s account, it appears that multiple pictures of wall damage were taken and she was inadvertently charged double for the 2 full paints (FPT). We reversed one of the charges and sent photos to ******* regarding the charges. Her account was also reviewed for a move-in unit condition form, to make sure this damage was not referenced. We did not see that a form was completed or submitted at move in. With the removal of the incorrect charge, the total due was $173.33. ******* paid the fee and now has a zero balance.

*******, please accept our sincerest apologies for the confusion and oversight on our part. In the future we will make every effort to ensure a response is solicited in a timely fashion.
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********** student apartments in ********** has been without working internet for two months. School has now begun and my daughter is unable to do homework or attend online class. She is a computer science major and her work involves using the internet. The Retreat is unable to repair it. They refuse to let me out of the lease so she can move be someplace with working internet. If I break the lease I am liable for the remainder which runs through July 2023. This is unacceptable!
Business Response
Date: 09/08/2022
We do apologize for any inconvenience you may have experienced during our transition to a new, *********************. As can happen with newly installed items we have caught a few bugs as we have come online. We have resolved the underlying issue in your unit with new hardware and new software which has been testing perfectly! We do not anticipate any further issues in your unit regarding these items and appreciate your patience as we worked to upgrade the community service.
Initial Complaint
Date:08/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
University View I in ************. I've attempted to get in contact with ***************************, the assistant GM about correcting my rental charges to my account from Summer of 2021. Unfortunately, I have not heard back from her or the office after providing numerous documents showing my rent was paid from the Summer. I forwarded my fee statement directly from the University's ******** Services to provide her with proof. My account was charged $780 from University View. At the bottom of the fee statement there is an account balance of $0. In the statement, there was a transfer of $150 to housing and the ***** II ***** of $630 that was paid to housing. $630 + $150 = $780 and I have attempted to explain to **************** that these charges were paid directly to housing, however, she refuses to acknowledge or respond to my recent emails. Prior to the emails sent to her, I spoke directly with the office that sent out the ***** and they CONFIRMED the $630 was paid to housing from summer 2021. Next, I spoke to treasury services and the office suggested I email **************** my fee statement because it clearly shows my rent was included in my charges. Therefore, the balance from rent should be zero and reflected in her records. After I did this, she has not responded to any of my emails. The office is completely unprofessional and incompetent of accounting for money paid to them. This is the third time that their office has lost money that I paid and it is now becoming a pattern that needs to be corrected. She claimed I never paid my $150 security deposit which resulted in me going back 4 YEARS to show her the money was paid. We cannot even get a lease without PAYING the deposit! Then she said due to my rent being "unpaid" they used my security deposit to pay the balance. My argument stands that the security deposit should have NEVER been used due to my rent ALREADY being paid. They must honor ALL *****s paid by the government. This is a crime and I demand a response.
Business Response
Date: 09/09/2022
Greetings;

In response, I have looked over the complaint and researched the information previously given to *********************** and guarantor. The refund in question was not refunded to her due to a previous balance on her account when she moved out Spring 2022. I have also have provided ***** and guarantor her resident statement from 2021 to 2022. Seyan only made a payment for 2 utility bills, so she carried a balance of $258.51. This $258.51 is reflective of utility bills from Spring 22, the utility fee from Summer 21 and a damage charge from Spring 22.

Please let me know if any further answers are needed.

***********************
General Manager
University View/View II
T: ************ | F: ************
www.universityviewpv.com
Customer Answer
Date: 09/09/2022
Complaint: 17788668

I am rejecting this response because: once again the manager has not addressed the issue. I attached the fee statement showing the rent was paid for $780. I attached the email from ******* stating my $150 security deposit was used towards my summer 2021 balance which should have ONLY been from the $75 utility fee. This leaves me with a remaining $75 security deposit balance on my account.
I paid the rent. My security deposit of $150 covered the utility fee with a $75 balance remaining. I am STILL being charged $75 for summer utility. This is a double charge!
The problem is that I am being charged TWICE! I never said anything about a refund
I will attached her email stating this as well. The $258.51 balance minus my remaining $75 security deposit need to be reflected in the balance. My balance should be $183.51.

Regards,

Seyan Ayinde
Business Response
Date: 09/14/2022
Greetings;

In response, I have investigated the issue further and discovered that Seyan Ayinde original balance was $333.51.The $75 Seyan is referring to, reduced her balance to $258.51. There was no duplicate charge for summer.

***********************
General Manager
University View/View II
T: ************ | F: ************
www.universityviewpv.com
Customer Answer
Date: 09/14/2022
Complaint: 17788668

I am rejecting this response because: the duplicate charge is from the $75 summer utility fee.
The office has now provided me with 3 completely different original charges and I will attached ALL of them. it is a crime to fabricate charges on a students account to make sense of the discrepancies on their part. I am being doubled charged $75 and she still did not acknowledge my complaint.
Ive already provided numerous documents highlighting their discrepancies. I have a email from ******* stating my original balance was $267.53, then the bookkeeper stating $483.51, now ***** is saying $333.51. Clearly something fishy is going on in the office or they are all clueless. (Emails attached)
***** needs to breakdown exactly where this new $333.51 charge is from however, ******* has already broken my charges down so dont bother fabricating another lie
Her response is not significant at all.
******* stated my posted balance of ****** included utilities from the summer, the damage charge, and utilities from the following spring and fall semester. ******* stated in another email that my security deposit cover the $75 summer utility fee.
1. Why am I STILL being charged the $75 summer utility fee?!? (I will attached her email stating the security deposit payed Summer 21 utilities)
It seems as if the office is incompetence of processing basic information, therefore theyre refusing to acknowledge my complaint.
2. Why are they refusing to acknowledge I was already charged the $75 summer fee?

Acknowledge what I am saying. My $150 security deposit was used to cover my summer utility fee however I am still being charged the same $75 summer utility fee! Once again, $150-75= $75.
Take the $75 double charge off my account for summer utilities NEXT apply the $75 remaining balance FROM the security deposit.

Regards,

***********************
Business Response
Date: 09/30/2022
Greetings;

In looking at your account with American Campus again, I can confirm that all funds we have received were posted, including the $630 HERRF II Funds. Please note that some of the payments from the University came as partial payments. Once again, the $75 Seyan is referring to, reduced her balance to $258.51. There was no duplicate charge for summer. This $258.51 is reflective of owed utility bills, utility fee and a damage charges.

***********************
General Manager
University View/View II
T: ************ | F: ************
www.universityviewpv.com
Customer Answer
Date: 10/04/2022
Complaint: 17788668

I am rejecting this response because:
I am rejecting this response because:
On August 2, 2022, the assistant general manager emailed me stating after reviewing your accounts, the $150 security deposit did transfer to all the properties you stayed with until last summer. Last summer you had a balance from summer which your security deposit was used towards. Email attached.
The summer balance referred to is the $75 utility charge. Ive already provided documents showing rent was paid, therefore, the $75 was the only remaining charge on my account.
In the second document attached you can see the same $75 utility fee from the summer is still being charged to my account.
Ive attached the breakdown of my charges to show the inconsistencies once again. Please correct the balance.

Regards,

Seyan Ayinde
Business Response
Date: 10/06/2022
We are in receipt of the customers response. However, our stance remains the same.

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