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Business Profile

Locksmith

Okey Dokey Locksmith
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Okey Dokey locksmiths to come out to my home to make new keys for a Jeep. The person that answered the phone assured me they had the correct keys for a **** Jeep Wrangler and that the cost would be $125.00, but he would have a technician call me shortly. When the technician called he verified the $125.00 cost and got directions. Upon arriving, he tried to program several keys, fiddling around with the Jeep and the keys and stated don't worry, I'll get it fixed, used a battery charger on the battery, was trying to erase "codes" on the Jeep, and stated that something was wrong with the Jeep. After over 2 hours he left me with 3 keys that didn't work and stated that i needed to get the Jeep fixed and charged me $260.00. The next day I called another locksmith and within 15 minutes he had 2 keys programmed at a cost of $137.75, with no messing with the battery or "codes'. The second locksmith told me that I received the incorrect key the first time and evidently the first locksmith didn't know what he was doing and that he had heard bad things about these guys before.

    Business Response

    Date: 01/28/2024

    HI there I was talking with this costomer and trying to solve this problem

    sincerely, Ran.Z

    Business Response

    Date: 02/01/2024

    Hi. This costomer have mechanical problem on the car. I made him 3 keys and he was very happy with the service. He took the car to his mechanic. 

    False complaint 

    ****** , ******************;

Okey Dokey Locksmith is BBB Accredited.

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