Complaints

This profile includes complaints for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alta Pest Control

  2013 Wells Branch Pkwy Ste 301 Austin, TX 78728-6906

  
• 

  Alta Pest Control

  8421 Old Statesville Rd Ste 2 Charlotte, NC 28269

  
• 

  Alta Pest Control

  2428 Almeda Ave, suite 152 Norfolk, VA 23513

  
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  Alta Pest Control

  2513 Logan St. #103 Richland, WA 99352

  
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  Alta Pest Control

  11549 Old Perrin Beitel Rd Ste 205 San Antonio, TX 78217-2345

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19th, I was charged $151.54 by Alta to commence pest control service at my residence. I was told by the representative, in person at the time, that there would be no contract and that I could cancel service at any time. Also, as part of the deal, I could call the company for service as many times as necessary for the regular maintenance fee. Then when I scheduled the next visit for service, they gave me a window of time and were a no show. They did come much later around 6:00 in the evening, when no one was home. Today when I called to reschedule, I was told I had to move furniture, cover everything and leave the house for a period of time. I had not asked for a whole house fumigation, but only a repeat of the original work. Im very dissatisfied with the customer service being provided by ****. *** decided that I want to sever ties with them, and find another company to provide this service. I spoke with a representative today and was told that I have a contract (which I dont) and require me to pay a termination amount of more than $200. Im really upset that Im being told that I have a contract, and find the company to be very deceptive in their practices. Im seeking resolution of ending my relationship with Alta, with $0 termination fee, as they are requiring of me at this time.

  

  Business Response

  Date: 06/03/2025

  Thank you for taking the time to share your concerns and for speaking directly with our Customer Advocacy and Resolutions Manager.
  According to our records, you signed up for service with Alta Pest Control on April 17, 2025. At the time, the quoted price for the initial service was $349.99. We provided a significant initial discount based on the understanding that service would continue for a minimum periodtypically 12 months. This agreement allows for cancellation at any time, but if service is ended early, we do ask for the initial discount to be reimbursed. We sincerely apologize if this was not made fully clear to you at the time of enrollment. We understand how frustrating it is when verbal representations do not align with written agreements.
  We also want to address your concerns about scheduling and the reservice process. Altas standard service model includes quarterly treatments, with free reservice visits in between if pest activity continues. These complimentary visits can be scheduled as frequently as every two weeks. You mentioned experiencing extended hold times when trying to schedule a reservicesomething we recognize as a point of friction, especially during our busy summer season. We apologize for any inconvenience this caused.
  Regarding the flea treatment specifically: this service requires more extensive preparation due to the nature of the products used. We ask that furniture be moved slightly away from walls to allow for baseboard treatment and recommend that the home be cleaned beforehand to ensure the best results. For safety, we also require that residents and pets vacate the home for two-four hours post-treatment. This is a standard precaution based on the type of treatment involved. See attached the Pest Agreement as well as the Flea Prep Sheet we are supposed to send prior to any interior flea treatment. 
  Given the frustration you've experienced and the lack of clarity around your initial agreement, we have gone ahead and closed your account and waived the reimbursement of the initial discount. You now have a zero balance, and your account has been deactivated.
  We appreciate your feedback, as it helps us identify where communication can be improved.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had obtained a pest control service due to having rats in my home. The very 1st official service appointment the ********** was intoxicated. He also placed traps that were in unsafe areas for my children to reach. We called and complained to the company and nothing was done. They sent a second ********** who came and said the first traps were not set properly. We began to see more and more rats that were not getting caught on any of their traps. So we went out and bought our own. We than caught 5 rats on traps placed personally by my wife and I. We began calling the company and asking what we are paying for because theyguarantee the problem get solved. I began to tell them my concerns and I believe you guys are billing me for a service Im not receiving. After a few months of contact and getting no where I asked for a service manager come out to my home. Which it took about a month but he came. I told him all the issue and how I feel like Im paying for a service Im not receiving. He said he was sad to see us go but he understood. He informed us the he would go back to the office and start the termination process. Fast forward months later we now received a collection bill. I called once again and they are saying they can see through their own documentation, the notes and all the issues. But they can not do anything for us and we have to pay the debt. I believe this is not fair because we are paying for something me didnt receive. They never caught a rat not even one. In the 6 months they came. But we caught 5 on our traps. They also said when entering the contract that if we are not happy with the service we can cancel at anytime. Which is clearly not the case. I believe they breached their contract by not providing the service they initially agreed on.

  

  Business Response

  Date: 06/02/2025

  Hello,
  Thank you for taking the time to share your experience. Were truly sorry to hear about the concerns youve raised, and we take them seriously. We never want any of our customers to feel unheard or unsatisfied with the services we provide.
  First, we want to sincerely apologize for the unprofessional behavior you described from the technician during your initial service. That is absolutely not the standard we hold our team to, and we understand how upsetting that experience must have been.
  According to our records, your initial service was completed on 12/20/2024. A follow-up appointment was conducted on 01/03/2025, during which our service manager installed bait stations and traps. We returned again on 01/24 for a routine two-week follow-up.
  Wed like to respectfully clarify that the first time we were made aware of any dissatisfaction with serviceincluding concerns about the technicianwas during your call with our office on 02/10. In response, we scheduled a quality check for 02/13 to reassess and address the issues. Your final documented visit was an additional quality check completed on 03/19.
  While our standard pest control service is designed for prevention, complete resolution of a rodent issue typically requires a rodent exclusionan advanced service that involves sealing entry points. This was recommended following your complimentary inspection on 12/27 due to the high level of activity observed, but we did not receive authorization to move forward with it.
  We also want to note that six services were provided in total, and weve only received payment for the initial service. As a gesture of goodwill, we also applied a credit to one invoice and waived a late fee during the course of your service period.
  We do believe weve fulfilled the scope of the program you enrolled in, but we absolutely understand your frustration with the outcome. Our local office manager attempted to reach out last Friday to speak with you directly but was unable to connect.
  Wed truly appreciate the opportunity to speak with you by phone to better understand your concerns and explore a possible resolution together. Please dont hesitate to contact our **************** and ask to speak with the Office Manager directly.
  Sincerely,
   Alta Pest Control

  Customer Answer

  Date: 06/04/2025

  Complaint: 23393507
  
  I am rejecting this response because:

  The 2nd time you guys came out you told me I needed to seal the house with a $2500 cost, at this point noting was even caught. Its seems that money was motive and not service. We had several complaints and they were told to the service techs. Even managers and nothing was done. TIL this very day the traps your team set are still up and empty. I have proof that I caught them on the traps I personally purchased. What service have you guys provided? What was done to help prevent the problem? You said bait and boxes were placed. Correct and caught NOTHING! I dont believe anything was done not even for the initial payment. Service was very bad and communication is clearly worse. I even requested a service manager come to my house which took weeks. Your company can admit that nothing was caught by your team. Thats evident. And to be charged money for a service that wasnt provided is crazy. The 2nd time coming to my home you ask for $2500? Thats professional? No we didnt even see if your service can help before trying to add additional service at a high cost. I feel that was wrong. 

  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 06/05/2025

  Hello,
  Thank you for taking the time to respond. Were very sorry to hear that you still feel disappointed with your experience, and we do want to acknowledge and address the concerns you've raised.
  To start, we want to be transparent about the scope of the rodent warranty you received with your general pest control plan. This warranty allows us to place bait stations and traps and maintain them at no additional cost, but it does not guarantee full rodent eradicationespecially in cases where exclusion work is needed to fully seal the home. During the courtesy inspection on 12/27, our inspector found extensive rodent activity in the attic, which is why a full exclusion was recommended. This is a labor-intensive service involving removal of soiled insulation, sanitization, sealing of all entry points, and installation of new insulation, with a lifetime warranty provided as long as a general pest agreement remains active. The $2,500 estimate reflected the scale of that work, and while we understand your concern about the cost, this quote is a bit lower than many we see for similar levels of activity.
  We also want to address your comment about the initial service. According to our records, the technician was on site from 8:53 AM to 11:16 AM and completed a full treatment. His notes indicate that he de-webbed all reachable areas with an extension pole, applied residual product around the perimeter, placed traps/bait stations, and inspected your property for pest and rodent activity. Photos of this work were uploaded to your customer portal, and weve attached the product usage report to this response for your review. While we understand it may not have looked like much happened, we can confirm that the service was completed.
  That said, we completely understand how frustrating it must be to deal with rodent activity despite these efforts. We acknowledge that the traps we placed did not catch anything, and were truly sorry the results didnt meet your expectations. We also regret any delays you experienced in getting follow-up support from our team.
  We do want to make things right where we can. While our team believes the services we provided aligned with your program, we recognize this outcome has left you unsatisfied. The best we can offer at this time is a 50% reduction of the early termination fee as well as waiving the monthly bills and associated late feesbringing your remaining balance from $499 down to $149.50. However, if you're open to it, our office manager would truly appreciate the opportunity to speak with you directly to better understand your concerns and work towards a different resolution.
  We remain committed to delivering the best service possible and sincerely hope to have the chance to leave things on better terms.
  Sincerely,
  Alta Pest Control

  Customer Answer

  Date: 06/06/2025

  Complaint: 23393507
  
  I am rejecting this response because:

  can you please have your service manager contact me at ************ and we can figure out a resolution that fits best. Thank you
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 06/09/2025

  
  Thank you for taking the time to share your concerns. We're glad we had the opportunity to connect with you directly and resolve the matter. As discussed, your account has been reactivated, all associated fees have been waived, and we've documented that you will not be held responsible for the initial discount should you choose to cancel in the future.
  Your next quarterly service is scheduled for June 11, 2025. If there's anything more we can do to support you, please dont hesitate to reach out. We appreciate your willingness to work with us toward a resolution and for being a valued Alta Pest Control customer.

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Alta Pest Control due to ineffective service and their refusal to release me from a yearly contract despite the failure of that service.On May 20, 2025, Alta Pest Control treated my yard for mosquitoes in preparation for a planned outdoor event at my home on May 24. I had explicitly scheduled this treatment to ensure my guests would not be bothered by mosquitoes during the gathering. Despite the recent fogging, multiple guests complained about mosquito bites during the event. It was clear that the treatment was ineffective.I signed a yearly contract with Alta based on the assurance of professional and effective mosquito control. However, the results were unsatisfactory at a critical time. When I brought my concerns to the company, I was informed that canceling the contract would result in an early termination fee, even though their service failed to meet basic expectations.I believe it is unfair to hold a customer to a contract when the company has not delivered on its promises. I have attempted to resolve this matter directly with Alta Pest Control, but I am now seeking assistance through the BBB to be released from the contract without penalty.I am requesting that Alta Pest Control:Cancel my contract without applying a cancellation fee.Acknowledge the failure of their service and take responsibility for it.

  

  Business Response

  Date: 05/27/2025

  Hello, and thank you for bringing this matter to our attention. We appreciate the opportunity to clarify the situation and address the concerns raised.
  According to our records, this customer signed up for services with ********************** on May 15, 2025, selecting our Premium Protection Package. As part of our onboarding process, we provide a significant discount on the initial service in good faith, with the understanding that customers will remain with us for a ******** service period. This allows them to try our services at a reduced rate, while we absorb part of the initial cost.
  The initial service was completed on May 15; however, due to inclement weather, the outdoor portion of the treatmentwhich includes mosquito controlhad to be rescheduled. Our team returned on May 20 to complete the mosquito application. While we strive to provide timely and effective results, mosquito control can be affected by environmental factors such as rainfall, and results typically improve over time with consistent treatments. We regret if this was not clearly communicated at the time of service.
  That said, we absolutely understand the customers frustration with the timing of the service and their expectations for the outdoor event. As a result, we made the decision to waive the early termination fee, which is typically $450the amount of the initial service discount. Instead, we only requested payment to cover the cost of the product used during the mosquito application. For our Premium Package, this amounts to $150 in product costs. Since the customer had already paid $53.04 for the initial service, the remaining balance of $96.96 was processed, bringing the total to $150.
  We believe this was a fair resolution, and we considered the matter resolved as we had waived $353.04 in contractual fees to accommodate the situation. Nonetheless, we remain committed to customer satisfaction and are open to further discussion if there are any remaining concerns.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** will not return my phone call after their answering service states that they will do so. I have called at least 6 times to only be put on hold for 5+ minutes. Then they give the option to receive a call back, but they haven't followed thru.

  

  Business Response

  Date: 05/08/2025

  Hello *****,
  Thank you for taking the time to share your experience. Were genuinely sorry to hear about the communication issues you encountered, and we sincerely apologize for the frustration this situation caused. Being unable to get in touch with usespecially when you had an urgent requestis understandably upsetting and not the standard of service we aim to provide.
  After receiving your complaint, our Customer Advocacy and Resolutions Manager reached out to connect with you directly. Were grateful that you returned the call and took the time to share the full details of your experience. Your feedback has since been escalated internally so that we can improve our responsiveness across phone, email, and messaging platforms.
  We understand your decision to discontinue services, and we respect that choice. Because the most recent service was not fully completed in the backyard, a full refund for that visit has already been issued back to your account. We hope this helps bring closure to the matter.
  Thank you again for bringing this to our attention. We truly regret that this was your experience, but we appreciate the opportunity to make things right and use your feedback to improve moving forward.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Dispute of Undisclosed Cancellation Fee by Alta Pest Control Dear Better Business Bureau,Im submitting this complaint regarding Alta Pest Control, from whom I recently attempted to cancel services. Upon cancellation attempt, I was informed of a cancellation fee of $304a fee that was never disclosed to me verbally or in writing at the time I enrolled in their services.I initially had only a small ant problem and had intended to only pay the agreed $60 fee until the issue was resolved. After the ants were taken care of I no longer needed the services provided as I cannot afford to pay for these services for a year.I believe this practice is unfair and misleading. At no point during the initial consultation or subsequent communications was a cancellation fee mentioned, nor is it clearly presented in any agreement or documentation I received. As a consumer, I feel I should have been informed of such a charge upfront, allowing me to make a fully informed *********** requesting that Alta Pest Control waive the $304 fee based on the lack of proper disclosure and transparency. I hope the BBB can assist in resolving this matter.Sincerely,**** **** **************** / **********

  

  Business Response

  Date: 05/05/2025

  Response to BBB Complaint **** ****
  Alta Pest Control
  Date of Resolution: May 5, 2025
  Dear Better Business Bureau,
  Thank you for the opportunity to respond to Mr. ***** complaint regarding his account with **********************. We take all customer concerns seriously and are committed to resolving matters in a fair and transparent manner.
  Upon receiving Mr. ***** complaint, we promptly reached out to him to review the terms of his agreement. During our conversation, we reviewed both the signed service agreement and the welcome call recording, both of which outline the terms of our 18-month service agreement, including the application of an initial discount and the conditions under which it may be reversed. Specifically, the agreement explains that early cancellation would result in the forfeiture of the initial discount$304 in this case.
  That said, in the interest of providing a fair and reasonable resolution, we offered to waive the reinstated discount amount and instead collect only the past due service charges, significantly reducing the customers total balance. Mr. **** agreed to this resolution, and on May 5, 2025, he paid the adjusted amount of $191.24 over the phone. His account has since been removed from collections and is now closed with no outstanding balance.
  We appreciate Mr. ***** willingness to work with us on this matter and consider the issue fully resolved.

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the start of the service, I was quoted a monthly fee of $48.71. However, in April, I was unexpectedly charged an additional $85.52 for an add-on package that was never agreed upon or disclosed to me. Upon discovering this unauthorized charge, I immediately informed the company that I wished to terminate the service, as I felt I had been misled by their sales practices. The company refused to process my termination request, insisting that I was bound to remain until the end of the contract term.Reluctantly, I agreed to fulfill the contract through its full term but requested that they formally schedule the termination to take effect at that time. Shockingly, the customer service representative refused to process this advance notice, instead insisting that I must call back closer to the contracts end. I informed them that I would be traveling internationally during that period and would be unable to make such a call, but they still refused to accommodate my request.The company is deliberately making the termination process unnecessarily stressful, complicated, and obstructive, clearly aiming to trap customers in ongoing services through unreasonable policies and deceptive practices.

  

  Business Response

  Date: 04/23/2025

  Thank you for taking the time to speak with us and share your concerns. We sincerely apologize for the frustration and confusion surrounding your service experience and cancellation request. We understand how important clarity and transparency are, especially when it comes to billing and contract terms.
  Were glad we had the opportunity to connect and work toward a resolution. As discussed, your account has been closed and no further services or charges will occur. Should you have any additional questions or need further assistance, please dont hesitate to reach out.
  We appreciate your feedback and the chance to make things right.

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have read through all the complaints about Alta and they are all very true. I was approached while outside doing yard work by a sales person who was nice, but a bit pushy. I told him what I was currently spending on pest control and he said We can do way better than that!. I stupidly signed a contract based on what he said instead of reading the small print. I am more frustrated with how quickly they cancelled me after one complaint and then have been harassing me for $300 because I ended my contract early. I was dissatisfied with the service, as they would show up on the wrong day and then asked to be tipped after they finally completed their work. I would not recommend this company to anyone.

  

  Business Response

  Date: 02/21/2025

  Thank you for sharing your experience with us. We sincerely apologize for any frustration or inconvenience you have faced. At ****, we strive to provide excellent service and transparent communication, and we regret that we did not meet your expectations.
  

  Regarding your concerns, we understand that our sales representatives should set clear and accurate expectations. We will review our sales and service processes to ensure that all information provided is transparent and aligns with our policies. Additionally, we apologize for any scheduling issues and for any discomfort caused by our team members. We take feedback seriously and will address these concerns with our staff.
  
  As for your contract, we do our best to communicate our terms, including early termination fees, at the time of signing. However, we understand that miscommunications can occur, and we are happy to discuss your specific situation further to find a resolution. Do you have a day or time for a quick conversation? Please reach out so we can work toward a fair outcome. Our number is ************.
  
  Again, we appreciate your feedback and the opportunity to improve our services. We hope to resolve this matter in a way that is satisfactory for you.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by a door to door Alta salesman. He was nice but very forward. I felt a bit backed into a corner after my initial refusal. He promised that their pest control service would remove any and all the cobwebs on my windows as a part of their service. I finally yielded and said ok. After the first service, all of the cobwebs remained. After the second service, the same thing. So we called to cancel the service. The company said I have to pay a cancellation fee since they claim they fulfilled their services. I told them what their salesman said about the ******* and they said verbal promises were not a part of the agreement. Obviously, this angered me, as to my opinion, a verbal promise to entice me to sign an agreement should be honored. I spent 90 minutes talking to three different representatives and they said they would not wave the cancellation fee. Because they did not fulfill their promises to me, I believe the contract should be void. Any help would be appreciated.

  

  Business Response

  Date: 01/31/2025

  Thank you so much for reaching out and taking time to tell us about your experience. I want to especially thank you for being willing to speak to me the other night. I am so glad we were able to come to an amicable resolution and that we are able to part ways on good terms. Again, I apologize for your experience, and will truly use this situation for training and to ensure we approve at **** across the board. Thank you for being so great to work with, and I wish you the best in the future! 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alta Pest Control offered service for $53.04 (tax included) in July 2024 and that's with a $300 discount. My understanding during the offer was that it was a monthly service and I will pay as they come over and do the pest control service. I paid the first service and then they showed up 3 months later for service and we were not even home. Come to find out that the it was a quarterly service and pay $53.04 every month. I was charged for another $100, reluctantly paid and told them to terminate their service as I was misled by their business people. Now they agreed to terminate but charging the $300 discount that they offered. This was a very tricky business practice. All I want is the eliminate the $300 being charged and service terminated.

  

  Business Response

  Date: 01/31/2025

  Thank you for sharing your concerns. We take customer feedback very seriously, and we want to assure you that honesty and transparency are core values at Alta Pest Control. We sincerely regret if there was any misunderstanding about the terms of your service, as it is never our intent to mislead our customers in any way.
  Our goal is always to provide clear and upfront communication regarding our service agreements. The plan you signed up for is a quarterly service with monthly billing, designed to provide continuous protection against pests while making payments more manageable. We apologize if this was not fully explained at the time of enrollment. Additionally, the initial discount provided is based on maintaining service for the agreed-upon term, which is why it was removed upon early cancellation.
  That being said, we understand your frustration and want to work toward a resolution that is fair. Is there a day that is best for a quick conversation? Please reach out to our customer service team at ************, and mention you are calling in regards to a BBB complaint to ensure your account is passed along appropriately. I'd love to speak with you directly to see how we can resolve your concerns and work towards an amicable resolution. I look forward to speaking with you soon, and thank you for taking the time to provide us your feedback, so we can always improve.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** treated my yard ONCE, right after sign up, and then after that they would either no show or come by, unannounced, when no one was home and say they cant access the backyard because there is a gate. **** operates by having salespeople harass you, sign a bunch of forms they quickly scroll through so you cant read and hoping youre ignorant enough to fall for it.Their salespeople are commission based and desperate to get paid, so they are dishonest and manipulative. They give you a sob story or just straight up harass you. They do not take no for an answer nor do they pay attention to no soliciting and no trespassing signs. I would bet a large portion of their clients are older people who arent tech savvy or stay at home moms who are nervous to have random pushy men at their door.The 1st ****** to come by specifically waited around until my husband left for work so they could approach. Ignored no soliciting signs. Would not take no for an answer until the point I caved so hed leave. I immediately tried to cancel, amazing you can never get a hold of anyone unless theyre calling to harass you. Now they want to try and charge me $800 for services never rendered. The only time they treated was ******* after I signed up and it did nothing at all. For all I know they sprayed water.The salesman lied about EVERYTHING. Complete bait and switch. He stated services could be canceled at any point, he just needed to get a certain amount of signatures to keep his job. I was told someone would come by once a month, then all of the sudden its quarterly treatments then back to once a month. It was described as risk free, while talking to the salesman I looked on ****** and saw good reviews and thought at the very least it wasnt a scam to steal my card info and wanted the salesman to stop bothering me. My neighbors around me also have similar experiences with the predatory sales tactics.

  

  Business Response

  Date: 01/16/2025

  Thank you for bringing your concerns to our attention. We genuinely apologize for the negative experience youve had with Alta, and we understand your frustration. We take your feedback seriously, and were committed to addressing the issues youve outlined. First, we would like to sincerely apologize for the missed appointments, lack of communication, and any inconvenience caused by our service. Its clear that we failed to meet the expectations we strive to uphold. Our goal is to provide reliable, consistent service, and its disappointing to hear that we did not deliver on that promise.
  Regarding the behavior of our sales team, we deeply regret that you felt harassed or misled. It is never our intention to pressure or manipulate potential customers, and we take your feedback about our sales tactics very seriously. We will review this situation internally to ensure our representatives are adhering to our companys standards and respecting your rights and wishes at all times. We are also very sorry for the confusion around your service schedule and the lack of follow-up regarding your cancellation request. We will immediately investigate the details of your account and ensure that any charges for services that were not rendered are resolved.
  Do you have any time available in the next week for a quick conversation? I'd love to be able to fully investigate your cancellation request and address any discrepancies in your billing. I want you to know that I will personally ensure that your concerns are resolved promptly. We genuinely appreciate your feedback as it helps us to improve our services and avoid situations like this in the future. Thank you for your patience, and again, we apologize for the experience youve had.