Complaints

This profile includes complaints for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alta Pest Control

  2013 Wells Branch Pkwy Ste 301 Austin, TX 78728-6906

  
• 

  Alta Pest Control

  5380 Eisenhower Ave Unit G Alexandria, VA 22304

  
• 

  Alta Pest Control

  Goodlettsville, TN 37072

  
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  Alta Pest Control

  3601 W Harry St STE 7 Wichita, KS 67213

  
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  Alta Pest Control

  PO Box 2178 # 33326 Oklahoma City, OK 73101

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be very careful if you are considering signing a contract with Alta Pest Control to be your exterminator for your home, especially if you are a senior like me. I sincerely feel that I have been misused by this company. They have misrepresented their services, repeatedly refused to show up for scheduled visits, and failed to hold up their end of the bargain.The Alta salesman assured me that their employees would be happy to contact me before scheduling a visit to come to my house to work. I would not have signed their contract if I knew this was untrue. Then their welcome letter said that if I wasn't home for the scheduled visit, they would perform the work anyway.I called them in fall 2023 to schedule a visit when I was home. The employee said of course but that did not ********* January 2024 my daughter who lives in Ft Worth was diagnosed with brain cancer. I have been in Ft Worth with her for most of each month since. I called Alta to explain my situation and ask once more if a scheduled visit could be arranged for me to be there. The employee agreed to try, but it did not ********* October 2024 I was contacted to schedule an attic search. I told them to schedule one much ahead as I had to drive from ******** to ******. The date/time was set for October 18 from 1 thru 5pm. I drove to ****** and waited. At 3:15 he called to say he would not make it and he would come the next week. I said no as I had to return to my daughter. He said he would try to get there by 5, but at 5;15 he called to say he would not get there. We rescheduled for November 1, 2024 from 8 thru 11:30 am. I came to ******, at 8:30 am no one had shown up so I called the office. Once again they failed to show. Given Alta's failure to abide by their promises and how they have wasted hours of my time when my sick daughter needs me, I told them I did not want their services anymore but they insist on further payment. I am tempted to file a lawsuit against them.

  

  Business Response

  Date: 01/07/2025

  Thank you so much for taking the time to speak with me today, ******! I am so glad we could come up with a resolution and to part ways on good terms. You have zero outstanding with us and your account has been deactivated per your request. We will absolutely make sure to provide more thorough training and to address the issues and concerns that were raised. We truly value your thoughts and opinions and hope to be able to continue to improve services across the board. Thank you for being part of that process and thank you for taking the time to do so. Best wishes!

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door-to-door salesman came to my residence asking if I am happy with my pest control service. I told him I was and when he asked who I use, I told him and he told me I was "over-paying" for services. He began to explain what his company does for services and said it would cost me less in the end. I told him multiple times that I was not interested, but he kept persisting. After multiple times of telling him no, he offered to pay the first two months himself and asked if I would give them a chance to see if I like the services. I told him fine, and he sent me the money via CashApp to be able to pay the first two months of services. He had me sign something as well, and did not bother to tell me that what I was signing was an agreement that locked me in to the company's services for one year. He did not tell me that I would be stuck with the company for a whole year, so when the two month "trial period" was over, I was continuing to pay for a service I still did not want. When I called to cancel the services, I was told that I would have to pay over $400 to cancel. Once I told them that I was lied to and manipulated into using their services, I spoke with a manager who told me they were only able to discount me half of the total they told me originally. I told them I would not pay them and they need to figure something else out because their employee lied to a potential customer. They refused to let me leave free of charge.

  

  Business Response

  Date: 12/12/2024

  Jadzia, thank you for sharing your concerns. We sincerely apologize for the frustration and confusion you experienced during your interaction with our sales representative. We understand how important transparency is, and we regret that the process did not meet your expectations.
  
  We take your feedback seriously and will investigate the matter to ensure that our sales team follows the proper procedures, including clear communication regarding the terms of the service agreement. It is never our intention to mislead customers or pressure them into a service they do not want.
  
  Regarding your agreement, we understand that you were not fully aware of the commitment involved. While our goal is to offer quality service at a competitive price, we acknowledge that the situation should have been handled more transparently. In response to your concerns, we have reviewed your case and are willing to meeting your requests in order to resolve the situation amicably.
  
  Weve made attempts to reach you to discuss how we can meet your needs. Please contact us directly at ************** so we can continue working towards a resolution. We value your feedback and appreciate your patience as we work to address this matter.
  

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched to Alta after the door-to-door *** came to our door on July 17, 2024 and told us "We will get rid of flies as well as other common pests, including spiders, roaches, ear wigs, etc." This was during the middle of the summer in ******** and the temperature was over 105 degrees and flies was my biggest complaint. I was sold since other pest companies said getting rid of flies wasn't possible. I made a mistake. Not only were they NOT able get rid of flies, they didn't keep anything away. After paying 4x what I was being charged by my previous pest control company, I now have brown recluse spiders, ear wigs, and we have seen BLACK WIDOWS in our home. We have never had these pests before. I killed 3 more outside my home yesterday. I called Alta and asked why we still had a ton of flies and spiders all over our house. The phone *** explained they cannot get rid of flies, and it takes time to get rid of spiders. **** is obviously signing customers up using false advertising (i.e. "the *** indicating they can get rid of flies when I asked specifically if they could because that would be my yes/no"). I had a previous pest control company (and had them for almost 2 years, so they weren't fighting an infestation so there was nothing there to get rid of - pests were coming in because they weren't treating them). I was paying $200/yr with my previous company and never had issues. I am paying $840/yr with Alta and still have to buy glue traps and insect ***ellant separately. They will send out ***s to "make it right", but it never gets better. I tried to cancel my contract since they lied about the service provided, but they insist I should still have to pay $429. That is absurd.

  

  Business Response

  Date: 11/22/2024

  We are so sorry for your experience with Alta and want to make things right as quickly and efficiently as possible. It is not in our practice to be misleading and we take every complaint seriously and will look thoroughly into every concern. We apologize that your perception of the company has been a negative one and hope to be able to make things right whether that is waiving fees, crediting your account or a service manager visit. There are many more options and we'd love to work with you. Customer satisfaction with our products and services is a top priority and we hope to be able to come to an amicable resolution. Is there a day/time you're available for a quick conversation? Please give us a call at ************ when you're able. We hope to speak to you soon!

  Customer Answer

  Date: 11/26/2024

  Complaint: 22561679
  
  I am rejecting this response because: I reached out to Alta on 11/20. Left a message with ****** stating I was not happy with my services and wished to cancel my agreement effective immediately. No reply and no call back. Of course. Like I said, they will say they will make it right and just to give them a call, but nothing happens. 

  
  Regards,
  
  ****** ****

  

  Business Response

  Date: 12/04/2024

  Dear Audumn,
  
  Thank you for your thoughtful response. We regret the lack of communication on our part and sincerely apologize for the delay. We are pleased to hear that after speaking with our office manager, we were able to part ways on amicable terms.
  
  We truly appreciate your patience throughout this process. Please dont hesitate to reach out if there is anything further we can assist you with.

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/29/2024 a sales representative for Alta Pest control came to our home to try and get us to sign up for services.I was very reluctant because I usually do not trust door to door sales men because they have a higher probability of lying in order to get sales.The young man was very nice and polite so I listened to him. He talked about signing up for an 18 month contract, the discount we would get, and assured me that the chemicals in the product would not harm any of my flowers or honey bees. I appreciated this but informed him that we were thinking of moving back to ********. I asked if the services would transfer to ******** and he said no but assured me that if I signed up and moved out of state then we would not have to pay a penalty. I asked him how much services would be to start to and he said $50. I apologized for taking up his time, and then he said he would reimburse me $25 dollar via Apple Pay if I signed up with them. I asked him if we could actually do that and he said yes.I agreed.I did the phone prompts as he stated I would need to, but when they talked about the cancellation fee I hung up and asked him about it. He assured me everything was okay and that only applied to those who canceled while living in the state of service.Flash forward to today, 11/07. We are moving to ******** and called to cancel our services.They are trying to get us to pay them $300 dollars. What happened to us is fraud.We have no problem paying for **************** but we will not be paying a cancellation fee or for November. If this is not rectified by the company we will be seeking out a lawyer. Highly do not recommend business.

  

  Business Response

  Date: 12/04/2024

  Dear ******,
  
  Thank you for reaching out. Following our conversation with the branch office manager on November 8th, were pleased that we were able to address the matter and resolve the situation amicably. Should you require any further assistance or have any additional questions, please dont hesitate to contact us.

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alta Pest Control representative came to my home in July 2024 offering pest control. The deal was, the first service would be $69.00, then I would be charged $39.00 a month with a pest control service every 3 months. I agreed. I talked to an individual in billing on October 1, 2024 because my card expired. I gave the new information and asked when would a representative be out for service. I was told I was scheduled for October 13, 2024. No one has been to my house to provide service since July. My checking account has been charged $39.00 since August. I called November 1, 2024 for a refund stating I'm not receiving service and i no longer trust them. I was told Alta Pest Control does not do refunds and if I cancel they will bill me for the entire charges.I want to cancel service without further charges, and a refund for services not provided.

  

  Business Response

  Date: 11/21/2024

  Thank you so much for reaching out and providing your feedback about your services with ****. We are so sorry your experience was less than satisfactory and have closed your account and waived the remaining balance. I would still love to speak with you about your experience to be able to provide more satisfactory service and to improve the areas that are needed. Is there a good day/time you have for a quick conversation? We would love to speak with you, please give us a call at **************!

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe we may have been scammed by **** (or attempted scam). We started using Alta for general pest control ~2 years ago. ~1 year ago, they offered to inspect our entire property and said we had rodent activity in our attics and suggested rodent exclusion treatment and ongoing rodent service. We paid ~3k USD for that, which claimed to seal all entry points, plus ongoing preventative pest control. ~1 after that (i.e a few weeks back) they offered to inspect again. That inspector said "the rodents are back so we will need to replace the traps - for free" but then recommended an add-on service of 14k USD and said "if we don't do the additional service, the rodents will keep coming back." Which is odd because I thought they sealed all the entry points - he didn't even consider how they could possibly be coming in again. He also said we had a termite nest in our garden bed and suggested a one-time service of 4k USD (online quotes for the same plastic traps are ~$500) plus $30 monthly service. I asked if he could kill the nest for now and he said no - only if we agree to the 4k + monthly charge. So I'm suddenly looking at ~18k USD in upsell after already paying a huge sum for (apparently) services that didn't do anything. I had a 2nd opinion come out (this other company having better reviews than Alta). The other co. confirmed my suspicion and told me the 18k quote was unnecessary. They offered treatment to address the same issues for less than 1k. So Alta = several thousand dollars of (ineffective) service + 18k USD in upsell vs. alternative bid of less than 1k. **** also treated for wasps, recently, and didn't even kill the nest I pointed out - I had to do that myself with a $10 wasp can. I also question whether their mosquito treatment is even real as we never noticed any difference in mosquito activity after Alta treated. Perhaps the worst part of all of this is that they ask for tips after each service, which is bonkers given all of the above.

  

  Business Response

  Date: 11/07/2024

  Thank you for taking the time to reach out to us and provide your feedback and concerns. We take every concern seriously and would love to be able to see if there is anything additional we can do to help remedy the situation. We apologize for your frustration with these experiences and understand it may be difficult to convey your thoughts and feelings adequately with a limited amount of characters. Is there a good day/time you have for a quick conversation? We'd love to be able to go over things with you to see how we can address your concerns and how we can help. We hope to speak to you soon! 

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid-July 2023, a salesman presenting himself as a manager approached me and my neighbors, offering a special deal on a 12-month pest control package if we signed that day. He assured us that they would provide services every 30 days. However, Alta Pest Control has consistently failed to honor their contractual obligations. Although I am paying for monthly service, I have often experienced delays of over 45 days between visits. When technicians do arrive, they frequently perform only a brief, inadequate treatment, leaving wasp nests, spider webs, and other pests unaddressed.Moreover, the chemicals being used have proven ineffective. Despite my attempts to resolve these issues, including several missed appointments, the company has not fulfilled its commitments. The salesman warned me of a $1,200 cancellation fee if I opted out within the first 12 months. Fast forward to October 2024: when I attempted to cancel the service to avoid this exorbitant fee, I received no confirmation from the company. After following up, a discourteous customer service representative informed me that I was bound to an 18-month contract and would incur an additional $500 cancellation fee.I feel trapped in this agreement with a company that not only fails to provide the promised services but also misrepresents the terms of their contract. Their tactics seem designed to make it financially burdensome to exit the agreement. Ultimately, I wish to terminate my relationship with Alta Pest Control and no longer wish to engage with this dishonest organization.

  

  Business Response

  Date: 11/07/2024

  We are so sorry for your experience with ****! It is not the intention of our business to be misleading or provide false information or insufficient product. If we find any of these things to have occurred however, it is our intention to make things right and come up with a solution that works best to fit your needs. Is there a good day/time you have for a quick conversation? We appreciate you taking the time to provide your feedback and giving us the opportunity to address your concerns. We hope to speak with you soon regarding your account and services!

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of contract: 5/20/2024 Amount: $64 per service monthly, $99 initial service fee Discount: regular priced at $499, I was discounted $400 since we are renting this property, and locked in to a contract for 18 months. If I terminate, I owe the entire $400 discount amount.************ has been subpar. Many wasp nests, spider webs, other pests that still nest around the outside of the house, and some get in the house. ************ has been so bad that we now have spiders in each of our vehicles. I havent not been satisfied with service since I started but did not want to pay the $400 fee to terminate.

  

  Business Response

  Date: 11/07/2024

  We are so sorry for your experience when starting services with our company. We appreciate the feedback and take each concern seriously. We are so glad we were able to help find a solution and were able to transfer services to your new home! Again, we sincerely apologize and hope to be able to continue to prove our commitment to taking care of your pest control needs. Please let us know if there is anything else we can do for you!

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024, a door to door ******** came to our home unsolicited selling pest control services. My wife thought it sounded like a good deal, so signed up for 24 month service with $100 initial fee and $55 monthly for semi-annual services. They performed thr initial service without any observed change in out level of bugs.They also sent out an inspector who told us we had a massive rat infestation that would require $10,000 to treat. I saw no personal evidence of this and got a second opinion, who said there was a few rat droppings which was likely from 1-2 rats. They treated for $****** a results of being unhappy with the effectiveness of the treatment and feeling that their inspection was a manipulative scare tactic to get us to spend thousands of dollars, I attempted to cancel my service. I was told we would be charged $299 to cancel prior to 24 months of service and was threatened that if this amount was not paid, I would be sent to collections. I declined to cancel my service at that time for the associated charge.

  

  Business Response

  Date: 10/04/2024

  We are so sorry for your experience and definitely want to listen to your concerns and see what we are able to do. We would love to speak with you about this and come to a resolution that best fits your needs. We apologize for any frustration and hope to be able to make things right and remain on amicable terms. Is there a good day/time you have for a quick conversation? Please let us know and we'd love to speak with you. Our number is 866-201-7787.

  Customer Answer

  Date: 10/18/2024

  Better Business Bureau:
  

  Re: complaint ID 22380410l

  
  I was able to discuss my concerns withAan Alta Pest control manager who was very polite and helpful.  She was able to close out my account as requested and I am satisfied with this response.
  
  
  
  Regards,
  
  
  
  Kelsey Hicks

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales doorman got a contract all ready without me saying that I was interested, he knew exactly who I was and the second time he came by the house my husband ended up agreeing to this contrAct under my name thinking that it was under his name and my name was on the contract and he signed it with his signature and the contract was under my name. When I called to cancel because it was not me they said it was a valid contract because it was signed and I said my husband is not my Power of Attorney so it should not be valid they also said that I need to pay another ***** to get out of the contract and I said is fine I just dont want this to be a recurrent payment. I just want to get the initial ***** and the ***** that they took because I never agree to it.

  

  Business Response

  Date: 10/03/2024

  We are so sorry for the frustration you may have experienced and any miscommunication or misrepresentation of services or price. We are glad we were able to get this resolved for you and were able to close you out with no fees. Please let us know if there is anything else we can do for you. Thank you for taking the time out of your day to reach out to us and we wish you the best of luck!