Complaints

This profile includes complaints for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alta Pest Control has 16 locations, listed below.

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  Alta Pest Control

  2013 Wells Branch Pkwy Ste 301 Austin, TX 78728-6906

  
• 

  Alta Pest Control

  8421 Old Statesville Rd Ste 2 Charlotte, NC 28269

  
• 

  Alta Pest Control

  2428 Almeda Ave, suite 152 Norfolk, VA 23513

  
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  Alta Pest Control

  2513 Logan St. #103 Richland, WA 99352

  
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  Alta Pest Control

  5380 Eisenhower Ave Unit G Alexandria, VA 22304

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a service set up with this pest company and they have not kept their end of service agreement. Example no matter how many times they come for mosquito treatment there are still so many mosquitoes like no treatment has happened. Other pest problems with bugs coming into the house have not been resolved either. With multiple treatments and people coming out multiple times besides the regular scheduled time. They refuse to release this service without paying a cancelation fee of over $400

  

  Business Response

  Date: 10/03/2024

   

  We are so sorry for your frustration and experience with our company thus far. It is our goal to provide a quality and effective service and to make it right if that doesn't happen. Is there a good day/time available to have a quick conversation? We would love to speak with you about this more and be able to resolve any issues with billing, scheduling, or treatment and listen to your concerns. Please let us know and we'd love to help. Our number here is (866) 201-7787.

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22361817, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Rebecca Beshay

• Initial Complaint

  Date:09/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today (09/26/24) is the date of the most recent transaction. Once again, I had another employee of this business knock on my door to sell me pest control. This unwanted interaction has occurred at least 7-8 times in the last 6 months despite repeated in-person requests to take whatever necessary action is needed to never come back again. This as been unsuccessful. Some of them become more aggressive in their efforts at that point. They indicate a no solicitation sign doesn't apply to them, because they provide a service. They don't leave and keep questioning you whether you already have a service or not almost like they are required to get at least that info to get paid. They just won't take a no for an answer. One time, I came around from the backyard to find one of their salesmen on my porch looking in my window to see if I was home. This is too much. They come at all times of day and nearly all days per week interrupting work, family meals and even bedtime. They send a different young man each time maybe hoping you won't know it's them again. I had two guys come literally 1-2 days apart.

  

  Business Response

  Date: 10/02/2024

  We are so sorry for your experience and would love to get some additional details such as cross streets and approximate times to narrow down where our sales team was knocking. If any of our sales team was found to be doing this we absolutely want to make sure this is appropriately addressed. Is there a good day/time you have for a quick conversation? Our number here is 512-832-0304. Please let us know and we look forward to speaking with you soon. 

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alta pest control said I sighed a 12 month agreement on line and its 50. A month . The manager said she is sending e mails to *********************** and text messages to ************ these are neither my contact info. She said someone clicked on link and signed the agreement . My e mail is ***************** and my phone number is *********** I believe this business is scamming good hard working people out there money. There has to be something done. Alta pest control were to come out on a trial basis and if I called them to come back out. They are charging me for times they were never even here to service my home. And the manager said its because I ****** a 12 month agreement . When I never signed anything.

  

  Business Response

  Date: 10/03/2024

  We are so sorry for the confusion with your account and for any discrepancies that may have occurred. We want to ensure that things have been appropriately handled and that your needs have been taken care of. We appreciate you reaching out and providing feedback about services and things happening. Is there a good day/time you have for a quick conversation? We would love to listen to your concerns and see what we can do. Our number here is 866-201-7787. Please let us know how we can help.

   

   

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up service with Alta Pest Control on the 2nd of August, 2024. The salesman promised they would be out every 30 days to spray for bugs and pests. They did the initial spray on that day. On the 10th of September I called Alta Pest Control to find out when my next service day was. They had no appointment set claiming they were to come out once a quarter. I informed the lady on the phone that I was promised every 30 days. She made an appointment for the 18th of September. Today (the 18th) I came home to a sorry I missed you note on my front door. I still have mosquitos and other bugs all around my house. I called their office and got told they are behind and appointments wont be at the same time every month. I am paying for a 30 day service but am getting serviced beyond 45 days and the chemical they are using is not working. Cancelation fee is $500 and they arent upholding their end of the contract. They claim they havent missed any appointments but that is only true because they have not set any appointments other than when I called to complain. I want out of this contract but do not want to be charged the $500 for their shortcomings.

  

  Business Response

  Date: 10/03/2024

  We are so sorry for your experience and we are glad you are allowing us to try and remedy the situation and to continue working with you. We would love to get our service manager or head technician out and will be reaching out today to find a sooner time than the one currently scheduled. We will continue to keep in touch until your issue is resolved. We appreciate you giving us a chance to make things right. Please let us know if there is anything else you need in the meantime.

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2024, the guy claimed himself manager and named ***** came to my door and other neighbor's houses. He offered a special price for the package if I choose the plan with him today. But I told him that I wanted to do only one-time service with the company and whenever I needed a service, I would call the company. I told him I didn't want to do the contract and pay monthly fees; the fee is expensive. He said no problem we could do the one-time service with a trial and he can bypass the process because he is able to do that as a manager himself, but I still have to sign all the paper online as the process, so I finished all of that signing paper work online and I made sure with him that this is going to be one-time service not the whole 18 month contract. And again, he told me, yes, it's a one-time charge. September 13, 2024, I received an email and a text that they need me to provide a credit card information. I happened to report a fraud on my card and change the new numbers and that how I found out that they have been charging my card every month, 70 dollars, after the one-time service in July. I called the billing department and explained to them about the situation, and they told me that they weren't there with the conversation and if I want to cancel the plan, I will have to pay 250 dollars for early cancellation. And if I refuse to pay the 250 dollars, they will hire a third party to collect the money. I called and texted the guys named ***** several times and he never called or texted me back. I don't want to do any business with this company and with this dishonest people. They tricked me into the contract even though I told the *** ***** several times that day, but he did it anyway. PLEASE, I just don't want anything to do with you guys no more. And you are not supposed to charge me 250 dollars for the plan termination.

  

  Business Response

  Date: 10/02/2024

  We are so sorry for your experience and for your frustration with your account. We would love to speak to you about this to resolve any issues and remedy anything that needs to be appropriately addressed. If there was any person found to be misrepresenting our packages or length of agreement we take that very seriously and will take the necessary steps with whom that happened. Is there a good day/time you have for a quick conversation? Please let us know and we'd love to speak with you. Our number here is 512-832-0304. We look forward to talking with you soon.

  Customer Answer

  Date: 10/02/2024

  Complaint: 22298015
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  Jukdineenad Waree

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was not satisfied with the service,

  

  Business Response

  Date: 09/29/2024

  We are so sorry for your experience! We would love to remedy this situation and make sure to come up with a resolution that works best. We apologize if there was anything misconstrued and hope to be able to speak with you about this soon. Is there a time/day you're available for a quick conversation? Our number here is 405-832-0232. We will reach out this week if we don't hear anything soon! Thank you for your feedback so we can continue to improve services.

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  //In 2023 I was approached by a door to door salesman who told me that I could get pest control service for less than $50 a month. I signed a contract because this sounded good to me. Later in *************************************************************************************** they could defer my account so I said that was fine. Early 2024 I was told I could defer my account a second time but then I was charged for the next month. I asked for them to fix this but they said that they made a mistake and I was not actually allowed to defer a second time. I complained but got no help. I went ahead and paid until we moved on 8/30/24 at which point I called and asked to cancel. The customer service *** told me all I needed to do was pay the balance I owed then I could cancel. They also asked me if I wanted to get one more service before canceling which I said NO. When I called back on 9/9/24 to pay the balance and cancel I saw that I had an additional charge but had not received an additional service... They then told me if I wanted to cancel I had to pay for the service that I did not receive and that otherwise I had to continue service until the contract was up. I looked at the contract and did not see any specific conditions about moving from a service address.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer since November 2023. I paid a monthly fee of *****. I received a service quarterly. However, it has come to my attention Alta was servicing the wrong house. On August 17th I received pictures with my summary service report. It was the wrong house. When I called to address this, they could not tell me when they started servicing the wrong house. After some back and forth I was told by the account manager told me that my account would be canceled free of charge and they would also get back to me with a refund amount. I was never contacted again and when we called a week later again they dismissed us. They said they would call again and get back to us. They never did. It has been more than 2 weeks and I have never heard from them. I also have not received confirmation that I do not have an account with them anymore and I am still receiving emails.

  

  Business Response

  Date: 09/18/2024

  We are so sorry that this has been your experience and that our technician serviced the wrong home! We would love the chance to be able to speak to you about this and be able to remedy any billing, scheduling or servicing conflicts. Is there a good day/time you have for a conversation? Our number here is ************. We look forward to hearing from you soon!

  Customer Answer

  Date: 09/19/2024

  Complaint: 22259758
  
  I am rejecting this response because:
  
  Regards,
  
  ****** ******

  We have been through this before. It was not just one time, it was the last six months they were not working on my house. I do not want to do business with this company again. I simply want a refund.

  Customer Answer

  Date: 09/19/2024

  Complaint: 22259758
  
  I am rejecting this response because:
  
  Regards,
  
  ****** ******

  We have been through this before. It was not just one time, it was the last six months they were not working on my house. I do not want to do business with this company again. I simply want a refund.

  

  Business Response

  Date: 09/29/2024

  We have reached out to you via text as well and want you to know we absolutely will refund any amount you have paid, especially since we have been servicing the wrong home! Our sincerest apologies. We would love to speak with you about this and provide a refund of the total amount you have paid, as well as offer a free service (if that is something you would be interested in). Please reach out as soon as you're able and we look forward to speaking with you soon. Again, we apologize for this mix up and that a resolution wasn't provided sooner. 

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alta pest control is more concerned with getting you to sign a contract and collecting monthly fees than getting rid of pests! The reason I started is because I have an ant problem. Alta pest control has been to my property three times, and I still have an ant problem. The last visit was my quarterly visit, and I was given a five-minute notice that they were on the way. I wasn't home, but when I inspected my property, they didn't remove the wasp nests, I'm tired of calling for multiple visits and still having a pest problem. I received a call from ***** today and she was unwilling to grant me my wishes. Since I still have a pest problem after multiple visits, I would just like to cancel contract and receive a refund.

  

  Business Response

  Date: 09/16/2024

  We are so sorry for your experience and understand your frustrations. We would love to provide a refund and a resolution that works best. Please let us know a good/day time for a conversation and we'd love to hear your feedback. ************

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday August 15 a ***resentative of Alta Pest Control came to the door selling pest services. The price was OK so I said yes. They charged $54.13 for the service that day. The sales person did not mention any contract for future services, but when I went to the permissions I said yes to the first, and the sales *** hurried me and HE pressed the other yes buttons. I saw the word contract go by and was not given ANY verbal or written information of any contracts. The supposed employees who provided the service did not spread any product in the yard or the house and left. When asked about the product, one said that the product in the yard was so small you could not see it. The company number I found on the internet gave a busy signal when called several times.

  

  Business Response

  Date: 09/04/2024

  We are so sorry for your experience with this particular salesman who was representing our company. It is absolutely not our policy to be deceitful or misleading; those found to be using this as a sales tactic will be held accountable and dealt with accordingly. We would love to speak with you about this interaction and answer any questions, gather any further information you'd be able to provide, as well as finding a satisfactory solution. Is there a good day or time you are available for a quick conversation? Please let us know and we'd love to talk with you about this.

  Customer Answer

  Date: 09/05/2024

  Complaint: 22210274
  
  I am rejecting this response because:  The response did not contain any contact information as to sender or phone number.  It is a generic message.
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 09/16/2024

  We apologize for not including the office phone number in our previous response. We assure you that we personally handle each of our Better Business Bureau accounts and there is no automated system in place to respond. We truly do value your opinion and appreciate your feedback. Is there a day/time that works best for you? You can reach our office by calling ************ or you can also email us at ******************************** We look forward to speaking with you soon.