Reviews
This profile includes reviews for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 106 Customer Reviews
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Review fromSherrie V
Date: 07/10/2025
1 starsales person misled me as to costs. told me it would be $40 quarterly but was $40 monthly with service quarterly. When i called the office they told me they would cancel but it would cost me $200. Manager wouldnt helpReview fromLindsey C
Date: 06/03/2025
1 starLindsey C
Date: 06/03/2025
A sales representative showed up at my door and refused to leave even after pointing at the no soliciting sign. He proceeded to stand in the road in front of my house belittling me as he rode off on his hoverboard. Please teach your sales people to learn to read signs, I know you probably pitch for people to ignore them but this is going to get someone hurt.
Alta Pest Control
Date: 06/04/2025
Thank you for bringing this to our attention. Were deeply concerned by the behavior you described, as it does not align with the professionalism and respect we expect from our representatives. We take these matters seriously and are committed to addressing this internally to ensure it does not happen again.
To help us investigate further, would you be willing to provide any additional details about the representative or your location? This would allow us to identify the individual involved and take appropriate corrective action. You can reach our local office directly at ************. We can also add you to our do not knock list if that's something you'd like to be on. Please just ask to speak with the Nashville Office Manager
We appreciate your feedback, and were committed to improving both our training and accountability moving forward.Review fromJ. W.
Date: 05/27/2025
1 starJ. W.
Date: 05/27/2025
They need to train their door to door sales people when there is a sign on the door with NO SOLICITATION it is illegal for them to proceed to knock!Alta Pest Control
Date: 05/28/2025
****, we're very sorry to hear that your "No Soliciting" sign was disregarded. While it's not illegal in most areas to approach a home with such a sign, we fully agree that our representatives should always respect a homeowners request not to be disturbed.
We take this feedback seriously and would like to ensure this doesnt happen again. If you're willing, please share the exact location where this occurred and any identifying details about the individual involved. This will allow us to place your address on our internal "Do Not Knock" list and provide the appropriate coaching to the team member in question.
You can reach our local office at **************. Thank you for bringing this to our attention.J. W.
Date: 05/31/2025
In *********, a "No Solicitation" sign generally prohibits all forms of door-to-door solicitation, including commercial sales. This includes sales, charitable solicitations, and political canvassing. The presence of a sign or the fact that an address is registered on a "No Solicitation" list makes it illegal for anyone to solicit at that address.Review fromSHARASH K
Date: 05/12/2025
1 starSHARASH K
Date: 05/12/2025
Incompetent service people Unclear terms and conditions Scammers The door to door sales person told me its a 6 months contract and his machine wasnt working and he will get to office and correct it. I signed up trusting him. He went ahead and updated it to 12 months contract. I am now stuck with paying for a **************** and rude customer care people for nothing. NEVER EVER USE THESE SCAMMERSAlta Pest Control
Date: 05/13/2025
Thank you for taking the time to share your feedback. Were very sorry to hear about your experience and appreciate the opportunity to address your concerns.
We understand how frustrating it can be to feel misled during the sign-up process, and we apologize if there was any confusion regarding the terms of service. That is not the standard we strive to uphold, and your comments have been taken seriously.
This matter has been escalated to our management and training teams to review the interaction with the representative involved. We are committed to holding our team accountable and ensuring our enrollment practices are transparent and respectful.
A member of our customer advocacy team has attempted to reach out directly to discuss your concerns and work toward a resolution. We would still welcome the opportunity to connect with you to better understand the situation and offer support. If you're open to continuing the conversation, please contact our office at **************** and ask to speak with a manager.
Thank you again for bringing this to our attention. Your feedback is helping us improve how we serve our customers.
**********************Review fromBrock S
Date: 05/08/2025
1 starBrock S
Date: 05/08/2025
I do not recommend this business. I have multiple no soliciting signs on my front door and in 2024 and now in 2025. *** had multiple solicitations for this business. I told them multiple times do not knock on my door. I have called corporate and now I am leaving a review on Better Business Bureau please I do not recommend this business. Each time Ive told the sales people do not knock on my door and they were rude and acted like I was inconveniencing them when in ******** no soliciting signs are enforceable. Again I want to emphasize. Do not use this business.Alta Pest Control
Date: 05/12/2025
We sincerely apologize for the repeated disturbances and the frustration youve experienced. Your comments deeply concern us, and what youve described is not reflective of the respectful and professional standards we expect from our representatives.
We fully understand how upsetting it must be to have your clearly posted No Soliciting signs disregarded, especially after directly asking not to be approached. That is unacceptable, and we regret that our efforts to address the matter have not yet met your expectations.
Please know that your feedback has been escalated to our door-to-door management team for immediate review. However, in order to ensure this is properly addressed and prevented in the future, we ask that you consider calling our main office at ************** and asking to speak with an office manager. Any additional details you can providesuch as the time of day, the representatives description, or the specific locationwill allow us to identify the individual involved and deliver direct coaching and corrective action.
We are committed to learning from this and doing better. Your feedback helps us hold our teams accountable and improve our oversight and training. Thank you again for bringing this to our attention.
Alta Pest ControlReview fromBrystal K
Date: 04/29/2025
1 starBrystal K
Date: 04/29/2025
We had a guy come to our house and wanted us to switch. Essentially after hearing him out we told him no because the company we have now if just better for us. He got very hostile and rude, kept changing the price on us. We again said no because we didnt want to be under contract, He told us there is a no contract, contract we just want you to try us out for 18 months. He then proceeded to bring us how this is a family business (clearly a lie) and that he provides for his sister and brother because his parents are both out of the picture. And he needs our sale to be able to afford ******************** and car payments. He just wouldnt stop, after saying no at least 10 times he just kept pushing. Very unprofessional and rude.Alta Pest Control
Date: 04/30/2025
Alta Pest Control appreciates the opportunity to respond to this matter. We are disappointed to hear about the interaction described and regret that it does not reflect the standards of professionalism we expect from our team members.
While Alta is a family-owned and family-oriented company, we understand how the situation described could be perceived as overly aggressive or inappropriate. This is not the experience we aim to provide to potential clients.
The contents of this complaint have been forwarded to our sales management for further investigation and internal review. Our intention is to address the situation appropriately and implement any necessary corrective actions to help ensure similar situations do not occur in the future.
Alta Pest Control remains committed to providing respectful, transparent, and professional service in every interaction.Review fromEmily R
Date: 04/24/2025
1 starOverpriced scam. We were locked into a very expensive contract for a year. I did not see any improvement in ants, which was the reason they were supposed to be coming. I attempted to cancel with a month left in our contract, which technically meant we lost money as they did not come out the last time. They were adamant that I had to pay the additional $60 to cancel my account. I explained the math both by email and phone that they had actually made money off of me by not coming the last time and making the final payment. However, they were insistent on getting their money. Absolute scam and would never recommend them.Review fromRussell l
Date: 02/12/2025
1 starThey make you sign contract and if you move they dont care. Additionally, they do not help on removing mosquitoes. We had to repeatedly show them where to spray. And made only a small differenceReview fromDeanna S
Date: 01/29/2025
1 starThis company is a fraud. I signed up for service and the service guy came to my house and walked around the perimeter, he did a little spray on the outside and then left right away, not even 10 minutes. I had requested that they fumigate my entire yard for chiggers and bugs. I called the company right away and told them I wanted to cancel this service as what they provided was completely unacceptable. The company told me I would still have to pay for early cancellation. I explained that the gentleman that came to my house did absolutely nothing and I did not want their service. They would not accept my request and told that I still had to pay. The sent me to collections and now I am being hounded by a collection agency for $163.20 for the worse no-service from this company.Review fromMary Ann S
Date: 01/14/2025
1 starIf anyone is on auto pay with this company, please check the service vs payment dates. I was supposed to be charged every 3 months. Today I received a notice dated 5 January that my payment was late. It seems my auto pay was stopped somehow but they still had my credit card number, curious! To establish some history, I got a service from **** on 31 October. They auto drafted my credit card on 1 November. They recently came to service on 31 December and attempted an auto drafted on 2 January which is only 2 months. When I called to try and understand why I was being told I was late when 3 months was 1 February. They said they charge within 2 weeks of the service. By charging me every 2 months I would pay (I have to check cc statements to see if I wasnt being overcharged) an additional $300.00 a year! Our agreement was payment would be taken every 3 months not when a service was completed.
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