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Business Profile

Searchers of Records

Locatepeople.org

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked multiple times to remove my information. I've explained that your opt out is not finding my records and you never responded. Remove my record from your website.here is 4 profiles of mine with different locations and wrong age. Please remove it all.********************************************************** ID: ********* Report ID: ********* Report ID: ********* Report ID: *********

    Business Response

    Date: 12/15/2023

    Dear *********,

    Thank you for reaching out to us. Weve thoroughly reviewed our system with the details you provided, and it appears that we dont have a record of your request. However, Im pleased to confirm that LocatePeople has successfully removed your information, as per your confirmation that the profiles in question were indeed yours.

    Rest assured, your information is no longer accessible through our platform. To ensure your computer or device reflects this update and doesnt display any previously removed information, I would recommend clearing your cache/history. This simple step can often help in refreshing the data shown on your end.

    If you need any further assistance or guidance on how to clear your cache, please feel free to reach out. Were here to help!

    Sincerely,

    The LocatePeople.Org Team

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not want my information published on this website. I have repeatedly removed it over the years and it keeps popping back up. This company is UNETHICAL.

    Business Response

    Date: 11/22/2023

    To whom it may concern,

    Data privacy is a top priority for us and we are happy to assist *********************************** with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that *************************************** information was removed and an email confirmation was sent on 11/21/2023. All associated records have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. However, it is important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages.

    We appreciate the opportunity to help. 

    Sincerely,
    LocatePeople.Org's ************* Team


  • Initial Complaint

    Date:10/24/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted a number of Opt out requests with Locate People to not sell or share my information and to have my information removed from the site but never receive a response. The Report ID is *********** completed all the necessary steps on their site in addition to contacting them through their site along with numerous emails the latest being 10/24/2023. I want my information deleted from their site. I did provide the information that was required in the opt out process on their web site. Thank you for your assistance with this matter.

    Business Response

    Date: 10/27/2023

    To whom it may concern,

    Data privacy is a top priority for us and we are happy to assist ***********************;with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that ***************************** information was removed and an email confirmation was sent on 10/26/2023. All associated records have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. However, it is important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages.

    We appreciate the opportunity to help. 

    Sincerely,
    LocatePeople.Org's ************* Team

    Customer Answer

    Date: 10/27/2023

    Complaint: 20779257

    I am rejecting this response because:

    Unfortunately, after clearing my cache and searching my name again on the internet, my information still populates and is associated with your site. I am not comfortable with my private information being out there. What can be done? 


    Regards,

    *************************

    Business Response

    Date: 10/30/2023

    Dear *****,

    We value your privacy and apologize for any inconvenience you may have experienced. We take such matters very seriously, and I assure you that your concerns have been addressed.

    As per our previous communication, we have removed your information from our platform. We have also submitted your link to ****** for reindexation, but we cannot expedite that process as we do not own or operate ******.com.

    Please do not hesitate to contact us should you have any more concerns or require further assistance. Your privacy and peace of mind are of utmost importance to us.

    Sincerely,

    LocatePeople.Org Team

    Customer Answer

    Date: 11/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that the attempted resolution is satisfactory to me.

    Regards,

  • Initial Complaint

    Date:09/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested that my personal information be removed from this site using their opt out process on 8/4/23 and again on 8/24/23. It has not been removed. I contacted customer support via email on 8/22/23 to request that my personal information be removed from their site. I never received a response and as of 9/23/23 it is still displayed. I want all information associated with my name and record ID ********* removed from this website.

    Business Response

    Date: 10/02/2023

    To whom it may concern,

    Data privacy is a top priority for us and we are happy to assist ******************* with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that *********************** information was removed and an email confirmation was sent on 09/29/2023. All associated records have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. However, it is important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages.

    We appreciate the opportunity to help. 

    Sincerely,
    LocatePeople.Org's ************* Team


    Customer Answer

    Date: 10/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

  • Initial Complaint

    Date:09/21/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted a number of Opt out requests with Locate People to not sell or share my information dating back to 8/14/2023 to have my information removed from the site but never receive a response. I completed all the necessary steps on their site in addition to contacting them through their site along with numerous emails the latest being 9/20/2023. I want my information deleted I from their site. I did provide the information that was required in the opt out process on their web site. I cannot believe how difficult they are making this process and that it comes to this point of having to contact your office. Thank you for your assistance with this matter.

    Business Response

    Date: 09/25/2023

    To whom it may concern,

    Data privacy is a top priority for us and we are happy to assist ***************************** with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that ********************************* information was removed and an email confirmation was sent on 09/25/2023. All associated records have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. However, it is important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages.

    We appreciate the opportunity to help. 

    Sincerely,
    LocatePeople.Org's Customer Care Team

     


    Customer Answer

    Date: 09/25/2023

    Complaint: 20635708

    I am rejecting this response because:

    Locate People has advised all records associated with my request have been removed however, I have located a record on their site with the same report ID of ******** under ***** (spouse).  I realize this record is under a different name but it is linked to the same report ID.  I am requesting this record and any others linked to report ID ******** be removed as well.  Also, Locate People stated an email was sent today 9/25/2023 however, I have not received any communications from them directly.  Thank you for your assistance in this matter.  I appreciate all efforts on everyones part.  Correction to my name, it is ***************************** not Linds 

    Regards,

    *****************************

    Business Response

    Date: 09/29/2023

    To whom it may concern,

    We understand the concern shared by *****************************, however, as we detail below, this removal request has been fully addressed.

    On September 4th, we received the initial request, but the details were insufficient to locate the specific records. Despite our prompt reply seeking more information, we didnt hear back from *****************************. The BBB complaint enabled us to identify and remove the name, which we confirmed via email on September 25th. After this, ***************************** further informed us that their husbands information was still present on our site. While this was not part of the initial removal request, we acted on the update and removed ********************* husbands information and confirmed as much via email on September 26th.

    We can confirm that all aspects of this data removal request are complete.

    Sincerely,
    The LocatePeople.Org Team


    Customer Answer

    Date: 09/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *****************************

  • Initial Complaint

    Date:09/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to remove results from the website since August 2023 I have not received any confirmation that my search results have been removed.Record locator IDs *********, *********, *******

    Business Response

    Date: 09/25/2023

    To whom it may concern,

    Data privacy is a top priority for us and we are happy to assist ************************* with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that ***************************** information was removed and an email confirmation was sent on 09/25/2023. All associated records have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. However, it is important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages.

    We appreciate the opportunity to help. 

    Sincerely,
    LocatePeople.Org's ************* Team


    Customer Answer

    Date: 09/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

  • Initial Complaint

    Date:09/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has not removed my information despite multiple requests

    Business Response

    Date: 09/13/2023

    To whom it may concern,

    Data privacy is a top priority for us and we are happy to assist ********************* with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that ************************* information was removed and an email confirmation was sent on 09/13/2023.

    All associated records have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. However, it is important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages.

    We appreciate the opportunity to help. 

    Sincerely,
    LocatePeople.Org ************* Team


    Customer Answer

    Date: 09/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. Issue was corrected. Thanks very much. 

    Regards,

    *********************

  • Initial Complaint

    Date:09/05/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is impossible to have your information removed from the site. When you try, it gets into a loop when it asks you to verify the email address and does not allow you to request information be removed. I emailed them direct to remove my information but have had no response.This matter concerns a possible prosecution of a party (not me) by the ***** in which I am involved and posting the personal information on the web could put me at risk.I want the information on me removed immediately.Their file number on me is *********

    Business Response

    Date: 09/11/2023

    To whom it may concern,

    Data privacy is a top priority for us and we are happy to assist ******************* with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that *********************** information was removed and an email confirmation was sent on 09/11/2023. All associated records for ******************* have been removed from our database and can no longer be located by our internal team, confirming the removal was a success.

    We appreciate the opportunity to help.

    Sincerely,
    **********.com ************* Team

    Customer Answer

    Date: 09/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the last few months, I have made several requests to LocatePeople.org to remove my information, both via their "opt out" function and directly via email to their support. Each time, I have received a confirmation email stating that information will be removed within **** business days, and each time, that window has passed without any action taken on their part.

    Business Response

    Date: 08/28/2023

    To whom it may concern,

    We sincerely apologize for what happened. Data privacy is a top priority for us and we are happy to assist ***************************** with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that ********************************* information was removed and an email confirmation was sent on August 28, 2023.

    We appreciate the opportunity to help. 

    Sincerely,
    LocatePeople.Org Customer Care Team


  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I have made multiple requests to have our information removed from Locatepeople.org's site, and nothing has worked. The information that is displayed has errors. A company shouldn't be able to post some of your contact information to the public and tell falsehoods about you. This company should keep their word about removing people's information that request it, and in a more timely manner. My first attempt at removal was on 6/30/23, and I received the confirmation. Retried on 7/28/23 with a different email address and again received confirmation. My wife submitted her requests on the same dates, with the same non-results that I got.

    Business Response

    Date: 08/25/2023

    To whom it may concern,

    Data privacy is a top priority for us and we are happy to assist ***** and ********************************* with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that ***** and ************************************* information was removed and an email confirmation was sent on 08/24/2023.

    We appreciate the opportunity to help.

    Sincerely,
    LocatePeople.org Customer Care Team


    Customer Answer

    Date: 08/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

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