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Business Profile

Searchers of Records

Locatepeople.org

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    LocatePeople claims to have an option to remove personal information from their website through an Opt Out page. However after several attempts to use this option for my Record ID *********, a 404 error page keeps popping up which indicates that it is not working. Attempts to contact them with the problem also results in the same 404 error page. There is no physical address (only a PMB in ******, **) or phone number, so there appears to be no other resort than to contact the BBB to address this issue and delete the information attached to this record.

    Business Response

    Date: 06/15/2023

    To whom it may concern,

    Privacy is a priority for us at LocatePeople.org. We have a dedicated *************** Team working 24/7 to quickly address all opt-out requests. We make opting out easy with an automatic opt-out tool on our site, **************************************. We sincerely apologize, though, that there were issues while requesting to opt out on our site. Rest assured, we are already working on this. While we are unable to guarantee that public data will not be made available again, we have removed all relevant information regarding ********************* from our databases and sent a confirmation email stating the same. Should further data removal support be needed, our team can be reached directly at ************************

    Sincerely,
    The LocatePeople.org Team


  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to remove my information from locate people.org. When you try to fill out their online form you get a message stating site is not valid or has been moved. I have not been able to contact them by phone to do this either.

    Business Response

    Date: 06/16/2023

    To whom it may concern,

    Privacy is a priority for us at LocatePeople.org. We sincerely apologize for the error you encountered. Rest assured; we are already working on it. Upon reviewing our records, we were unable to locate previous opt-out requests for *****************; however, while we are unable to guarantee that public data will not be made available again, we have removed all relevant information regarding ***************** from our databases and sent a confirmation email stating the same. Should further data removal support be needed, our team can be reached directly at ************************. 

    Sincerely,
    The LocatePeople.org Team


    Customer Answer

    Date: 06/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *****************

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    locatepeople.org is violating my privacy rights by refusing to remove my personal information from their website. all attempts to contact the organization have resulted in an "error" message when submitting communications.

    Business Response

    Date: 06/22/2023

    To whom it may concern,

    We sincerely apologize if there was an issue on our site. Rest assured; we are already working on this. Data privacy is a top priority for us and we are happy to assist **************** with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that ****************'s information was removed and an email confirmation was sent on June 21, 2023.

    We appreciate the opportunity to help.


    Sincerely,
    LocatePeople.org Customer Care Team


  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested the removal of my profile from LocatePeople.org as it contains INCORRECT and ERRONEOUS information such as (BATTERY FVA) which does not belong to me. Also, I am a victim of identity theft which I've reported in the past; therefore, I do not want any personal information reporting online. I requested the removal on May 7th in which I received an email from LocatePeople.org stating my profile will be removed within 2 to 15 business days. However, I checked again as of May 29th and it's still appearing on their website. Therefore, I requested removal again. The disheartening part is that the information that's reporting is damaging and is not associated to me as I have NEVER been in legal trouble. I have a common name and I have been a victim of identity theft that I have reported in the past. LocatePeople should not be able to report any false information without fact checking prior to reporting it. This company is not adhering to their policy and they do not seem to care if any information that's reported is accurate. They've mentioned that they use resources from private and public sources but if you're identity has been stolen then this information may not be correct but by posting such information it is damaging my reputation and possibly others.

    Business Response

    Date: 06/01/2023

    To whom it may concern,

    At LocatePeople.org we take privacy seriously. Our dedicated *************** Team works continuously to ensure removal requests are handled promptly and accurately. Our *************** Team has provided comprehensive support to *********************** to address their opt-out needs. All associated records for *********************** have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. While we are unable to guarantee that public data will not be made available again, we can confirm that *************************** information was removed and an email confirmation was sent on May 31, 2023.

    It is also important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages. All removal steps have been completed by our *************** Team; if there are further concerns, it is best to reach them directly at ************************. 


    Sincerely,

    The LocatePeople.org Team

    Customer Answer

    Date: 06/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I am still displeased with the business and how they freely post erroneous information about people.  This can be extremely damaging and can cause loss of employment among other things.  

    Regards,

    ***********************

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have someone looking to do harm to me and my family. I've asked several times for locatepeople.org to remove my information. They have not and I am in fear for our lives!!! WHY have they not done what I requested to keep us safe? I am pleading with you all, please remove my information. Record id *********. Please do this before he finds us!

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to have my personal information removed from locatepeople.org and they will not do it. I haven't had this kind of problem with any other data search company. I even paid for a Delete Me subscription and they can't get locatepeople.org to remove my personal information either. This is a violation of my privacy. Other companies have quickly complied to remove my personal info (such as address, phone number, relatives, etc) when I have asked them to. Locatepeople.org is not respecting people's privacy in the way they should- a request to have your personal information removed could be ******************** so it is a shame they are unresponsive to multiple requests.

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is unauthorized, inaccurate information published on this website. This is a major safety issue! This website was never granted permission to post this information. I'm seeking permanent removal and deletion of the links and of any other connecting links (and any affiliated webpages). I am also requesting not to sell this information to other sites. I am also requesting Permanent removal and deletion of any information pertaining to related persons, this include all the names and information listed under "Possibly related to." This is a major safety violation.

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am again requesting removal of my personal information from your databases and all others affiliated. I did not consent to have my personal information sold on your site. There is very sensitive information listed and I am requesting removal. I have followed the steps on your website to have my information removed and my personal information is still showing. Again, requesting all of my personal information removed from your databases due to confidentiality concerns. Please advise.

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Disregard locatepeople.org address I put, I can find an address. This company has all of my contact information for anyone to see if they ****** my name. I have asked them to remove it via their contact link and they havent responded to me or removed me. This really makes me uncomfortable and I want it removed..Here is what is out for me https://www.locatepeople.org/******-furie/

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