Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent the attached pictures of damaged gloves that have been used less than 1 month with damage, being told this is a cosmetic defect. This should not be happening with these gloves with less than 1 month of use. I have requested a supervisor to call me back with no call back in 2 days. I am wanting a new pair of replacement gloves sent to me due to the defective gloves that I spent over $100 on. I have purchased other batting gloves of $35 and didnt have any damage over a full season. Was told that Bruce Bolt are high quality. This damage shouldnt happen in a month.

  Business Response

  Date: 03/06/2025

  Dear **** *****,
  
  Thank you for reaching out and sharing your concerns regarding your batting gloves. At BRUCE BOLT, we take pride in providing high-quality products and ensuring our customers have a great experience. We appreciate your feedback and the opportunity to address your concerns.
  Upon reviewing your case, our team has already been in contact with you regarding your gloves. As discussed, the issue you are experiencing appears to be a cosmetic issue rather than a structural or performance-related defect. Our gloves are made with premium Cabretta leather, which requires proper care to maintain durability. Normal wear and tear, including surface-level cosmetic changes such as paint flaking, does not impact the integrity or performance of the gloves.
  
  That said, we understand your frustration and want to ensure you are fully satisfied with your purchase. We recommended using any type of leather balm to help maintain the leather and prolong its lifespan. During our conversation, you acknowledged this approach and were comfortable moving forward with this solution.
  If you continue to experience issues with your gloves beyond normal wear, we encourage you to reach out to our team again. We stand by our Glove Guarantee policy and will work with you to ensure your concerns are properly addressed.
  
  Thank you for choosing BRUCE BOLT. We appreciate your business and are here to help if you have any further questions or concerns.
  
  Best regards,
  
  ******* *******
  Director of Customer Success & *******************start="1703" data-end="1706"> BRUCE BOLT

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son has been wearing Bruce Bolt's for baseball since he was 8 years old. He is now 17 and has never worn anything else. August 5th of 2024, I purchased a pair from Dick's which he wore the remainder of his travel ball season that ended October 16th so 2 1/2 months he had them in use. Then were put in the bag as recommended to keep from getting stiff. Yesterday when he went to go to high school baseball practice, he took them out of the bag, and they were so hard and crumpled up and the one finger was stuck to the other and appeared to dissolve causing a small hole. I contacted Bruce Bolt because this never happened to any we owned before! They have ripped but never this condition so soon. I spoke to *****, have all emails and he informed me we are supposed to condition them with their balm! I have never conditioned any of his gloves with their balm in 8 years!!! I sent pictures of 4 pair we owned previously showing him and he refused to replace them after 2 1/2 months, said ripping, hard crumpled conditioned is from normal wear and tear! If I bought their balm and conditioned them, they would be fine. I have never seen anywhere at purchase where it says to make sure to buy their balm and condition in order to keep longer than 2 1/2 months of life! Seemed like a money grab he was telling me about since for 8 years I never had to condition any we purchased. I sent him the receipt, pictures of the gloves. They are so hard my son cannot even push his hand in! I paid 90$ plus tax and shipping for these that lasted very little. I am seeking a replacement not only because this should never happen in so little time but because I am a loyal customer since Bear started the company and showed proof of 4 pairs of gloves we bought over the years! Also, this is your motto right from your page! We take tremendous pride in our quality and craftsmanship. If our products don't meet your expectations, then they don't meet ours and well make it right. So, make it right!

  Business Response

  Date: 02/07/2025

  Dear Better Business Bureau,
  We appreciate the opportunity to respond to ****************** complaint regarding her sons batting gloves. At BRUCE BOLT, we take product quality and customer satisfaction seriously, and we strive to provide the best possible support for our customers.
  Upon reviewing Ms. ******** claim, we noted the following:
  The 90-day glove guarantee begins from the date of purchase. Ms. ******* provided a receipt from Dicks Sporting Goods dated August 5, 2024. However, her claim was submitted on January 27, 2025, exceeding the 90-day guarantee period.
  The initial photos submitted did not match the gloves on the receipt. After multiple submissions, Ms. ******* provided images of a pair that matched the purchase details.
  The gloves corresponding to the receipt did not show any signs of damage that would qualify for a replacement under our warranty policy.
  Our customer service agent advised Ms. ******* on proper glove care, including using a leather conditioner to prevent drying and extend the lifespan of the product.
  Ms. ******* declined the suggestion and instead demanded a replacement, despite the gloves showing no qualifying damage.
  After escalating the matter, both our supervisor and manager attempted to contact Ms. ******* via phone and voicemail to further address her concerns, but no response was received.
  While we empathize with Ms. ******** frustration, BRUCE BOLT stands by our policies, which are clearly stated at the time of purchase. Based on our review:
  The gloves in question are outside the 90-day guarantee period.
  The gloves that match the purchase receipt do not exhibit qualifying damage for a replacement.
  Multiple attempts were made to contact Ms. ******* to discuss her concerns, with no response.
  As a company committed to quality and transparency, we always encourage customers to follow proper care guidelines to extend the life of their gloves. Unfortunately, given the circumstances, we are unable to provide a replacement in this case.
  We appreciate the BBB's time in reviewing this matter and remain committed to supporting our customers within the scope of our policies.
  Sincerely,
  ******* *******
  Director of Customer Success
  **********************

  Customer Answer

  Date: 02/11/2025

  Complaint: 22863293
  
  I am rejecting this response because:  

      Wow! Just wow *******!!! Shame on you! Not only are you selling gloves that do not last longer than 3 months, but you blatantly lied here to me and the BBB. BBB, please see attached images. I never received numerous calls from Bruce Bolt just 2 to be exact. I can provide account records from my cell if need be. ******* clearly states they attempted to contact me numerous times with no luck on ever reaching me but then states his customer service *** told me about proper care for the gloves and about conditioning the leather. That was call one. I think that is a reached conversation, yes? I only spoke to a *** once then filed the complaint. See attached images that clearly show ********* call on Feb. 6th, which was missed, call 2, then another screen shot of his voice mail he left, that same call. The last image shows my outgoing call the very next day to his direct number in which he picked up and we spoke for 7 minutes. There clearly was acknowledgement by me, and they were able to contact me very easily. Not sure the reason to lie but that is not a good luck for the company. 

    As for the gloves and their condition, images were attached to the initial complaint and BBB and anyone with a good eye can clearly see the poor condition the gloves are in after very little time. Although we had the gloves since August, my sons travel ball ended first week in November. So, he technically only wore them 2 months. They were package in the sealed bag they came in until recently when he went to use them for school ball that had started and seen the condition. I have bought these gloves for my son since he is 10 and he is now 17 and we never once used a leather cleaner or had been informed anywhere we needed to use it to preserve them. The gloves are a mess, not sure how ******* can say they are in great condition and not warranted of a ***lacement.  As for the first attempt receipt, well my sons has many Bruce Bolt gloves, as I said it's all we buy so the initial pair I grabbed from his bag were not the gloves in question but only after one attempt prior did I provide the correct pair, again not numerous. Bruce Bolt use to have a lifetime warranty for years and now it is 90 days!!! Why the change, simply because the gloves do not last, and they have had sooo many ***lacements they were losing money. Obviously, the product is not being made as good as it use too. 

     In my conversation with *******, which went nowhere because he just kept wanting to inform how to care for the gloves rather than address the issue. I run a very successful business of my own. I am the owner, and we are very profitable! I would never blatantly lie to a customer nor rectify in any way I could if a customer was unhappy. You simply have to stand behind your products! If there is an issue with material or quality, you ***lace it. As I have told ******* and will say it again, the gloves should not crumple up and get stiff after so little time to the point my son cannot even get his hand in them, and I will accept nothing here but a ***lacement. After years of buying these gloves and this never happening it is clearly a defect in the material. I am also ready and will pursue this even further legally if a ***lacement is not honored. I will take it as far as need be. Now it's not only about the gloves but clearly the way this was handled and trying to lie your way out of it! 

   

  Business Response

  Date: 02/17/2025

  Dear Better Business Bureau,
  
  We appreciate the opportunity to respond to Ms. ******** concerns and want to clarify our position while also offering a resolution that goes beyond our standard policy.
  At BRUCE BOLT, we take pride in our craftsmanship and customer service, and we strive to ensure every customer is satisfied with their experience. While we stand by our original assessment of the claim, we understand Ms. ******** frustration and would like to offer additional options to resolve this matter.
  
  Response to Concerns Raised:
  
  Contact Attempts We sincerely apologize for any miscommunication regarding our outreach. Our records indicate multiple attempts to contact Ms. ******** including calls and emails, to discuss her concerns. We acknowledge her returned call, and our intent has always been to work towards a fair resolution.
  
  Glove Condition & Guarantee Policy The photos provided with the complaint were reviewed thoroughly. While Ms. ******* believes the gloves are in poor condition, they do not meet the criteria for a replacement under our 90-day glove guarantee, which begins from the date of purchase. As noted, her purchase date was August 5, 2024, and the claim was submitted on January 27, 2025, which is outside the Glove Guarantee period.  BRUCE BOLT has never offered a lifetime warranty on our batting gloves. Our 90-day glove guarantee has been our policy.
  
  Product Care & Quality BRUCE BOLT batting gloves are made from premium Cabretta leather, which, like all high-quality leather products, requires proper care. We advise customers to use leather conditioner to maintain softness and prevent drying, a best practice for all leather gear. While Ms. ******* states she was not informed of this, our product care guidelines have been available on our website and included with purchases.
  
  Proposed Resolution

  While this claim is outside of our standard policy, we are willing to go beyond our guidelines in an effort to resolve this matter:
  Option 1: We invite Ms. ******* to send the gloves to our headquarters for a full inspection. If they are determined to be defective, BRUCE BOLT will provide a replacement pair at no cost.
  Option 2: ************** prefers an immediate solution, we are happy to offer a one-time 50% discount on a replacement pair.
  
  We believe these options demonstrate our commitment to customer satisfaction while maintaining fairness within our policies. ************** would like to proceed with sending the gloves for inspection, we will provide shipping instructions upon request.
  
  Thank you for your time in reviewing this matter. We remain committed to high-quality products and exceptional customer service.
  
  Sincerely,
  
  ******* *******
  Director of *************************start="2784" data-end="2787">BRUCE BOLT

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased batting gloves for my son in July as part of a blemished sale. I paid ***** dollars. The stitching ripped out within 1 month. The company will not warranty them because they were sold as blemished. The company is selling functionally defective products to the customer in order to salvage inventory and hiding behind a as is sale when they know the product is not blemished but defective.

  Business Response

  Date: 10/21/2024

  NOTE: We have sent him a no cost replacement to satisfy him. ( see attached ) 
  
  *** ****** purchased final sale no refunds/returns/exchanges from our site during a factory blemish sale. 
  
  We have gone out of our way to go against our policy to appease him. 

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of gloves among other things from Bruce Bolt because they advertised as Satisfaction Guarantee. My son wore the gloves less than 2 months and they have holes on both gloves. When I sent in pictures they quickly responded that they were outside their 90 day window. No where did it say on the packaging there was a 90 day window. It said there was a Satisfaction Guarantee and if, at any time we were unsatisfied, contact them and they will make it right. They offered for me to purchase another pair of gloves at a discount. This is hardly making it right when you clearly do not stand by the product.

  Business Response

  Date: 08/30/2024

   Our team has responded to **************** in regards to our Glove Guarantee and Satisfaction Guarantee which has not changed. **************** has purchased from our online store at 22 April 2024, delivered on 27 April 2024 and filed a claim with our team Aug 14 2024.
  
  
  Our Guarantees and Policies can be found very easily on our website:
  
  ****************************************************************
  
  I will attempt to make contact with **************** and resolve this matter. 

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ********************* and made a purchase from Bruce Bolts company website on 07/15/24 for a pair of batting gloves. Something happened with the site or during checkout as I was placing the order. I was under the impression only 1 pair of gloves was ordered, however I received 2 email order confirmations. One for 1 pair of gloves ($132.50), and a second email for 2 pairs of gloves ($265). I immediately reached out to their customer service to alert them to this and to cancel and refund the order with the 2 gloves as I have no use for 3 pairs of batting gloves. This is where things took a turn for the worst. The customer service I received from this company, in particular ********, was horrible right from the start. She was immediately defensive and rejected assisting me. They claimed it had been shipped or processed already and it was too late. I then asked if I could return it once received, and again they rejected this saying they do not do returns or refunds. On their website, there is a category called returns and exchanges which says you have 30 days to return something in its original condition to get a refund or exchange. I pointed this out, they then told me it doesn't apply to this item. I really got the sense that they did not want or intend to help as they kept trying to hide behind a policy that isn't clear because it states 2 different things. Ironically, their policy also says limit 1 gloves per order. If this is true, then how was an order with 2 pair of gloves processed? They tout that they are a family ran business with awesome customer service, but I found the exact opposite to be true. I have attached photos of the product, policies, and conversations with them. I simply would like to see them do the honorable thing and accept a return and refund on the order containing 2 gloves as I feel I did all of the right things in contacting them in a prompt manner and firmly believe it could have been stopped from shipping to avoid needing a return

  Business Response

  Date: 08/12/2024

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to clarify the situation surrounding the complaint in question. I have spoken to **************** today and have come to an agreement to allow for a return for refund 
  
  Context and Policy Overview
  The customer in question participated in a recent limited edition product launch, during which we implemented a strict no refund and no return policy. This policy was clearly communicated in the purchasing process including on the product pages. The rationale behind this policy is that these products are part of a time-sensitive, exclusive launch, and once the event concludes and the products are sold out, they are no longer available for purchase. Due to the nature of the limited edition, any returned or refunded products would be unsaleable.
  Purchase Limits and Safeguards
  To ensure fairness and allow as many customers as possible to participate in the limited edition launch, we implemented a purchase limit on our Shopify platform. This was intended to prevent any single customer from buying more than the allowed quantity. Our purchase limits are designed to create a level playing field and avoid any monopolization of stock, which can lead to dissatisfaction among other customers who may not have had the opportunity to purchase the items they wanted.
  Customer's Ability to Place Multiple Orders
  It appears that the customer was able to successfully place multiple orders beyond the stipulated limit. While our system is designed to prevent such occurrences, it seems that the customer may have inadvertently or unknowingly bypassed the purchase limits. Although it is unclear exactly how this occurred, we have reviewed the situation and found that the systems in place may not have fully prevented the additional purchases.
  Conclusion and Stand on Policy
  Given these circumstances, we adhered to our established policy of no refunds or returns for this limited edition launch. We believe this policy is fair and transparent and was implemented to protect the integrity of the event and ensure that all customers had an equal opportunity to purchase the product.
  
  **************** is satisfied with this outcome and has the ability to process the return that I have started for a refund. 

  Customer Answer

  Date: 08/14/2024

  Better Business Bureau:
  
  Resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought these gloves back in January along with the 1 year replacement warranty, my son used them for his entire spring season. He said they got holes in them during that time, but did not tell me until recently so I filed the claim and was told there is an oil you are supposed to put on the gloves. The lady stated there was some oil that was included with purchase as well as care instructions, which there was no oil or care instructions in the package. Now I am sitting on a pair of gloves that lasted no longer than that of a cheap pair of gloves where I could have bought atleast 4 or more pair for the price I paid for these!

  Business Response

  Date: 09/19/2023

  I spoke directly to ****** on 18 September 2023, and we were able to determine that the issue was not with Bruce Bolt, however it was with a 3rd party named Extend, who provided false information. I went ahead and issued ****** a Gift card in the full amount from Bruce Bolt, ensuring she was both given what she shouldve been through the 3rd party, as well as maintaining a positive customer relationship. 
  
  ****** stated over the phone that she will be reaching out to BBB about the discussion we had. 

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was placed in April 2023 for batting gloves. Account was charged. Product was sent back to business due to address issue with ***** No refund given and no response to several attempts at calls and emails to customer service.

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered August 3rd:ORDER NO. #****** August 03, 2023 ITEMS ORDERED PREMIUM PRO CHROME Series Long Cuff Batting Gloves | WHITE - YTH LARGEPREMIUM PRO CHROME Series Long Cuff Batting Gloves | WHITE YTH LARGE 1 $90.00 *********************** Shipping (3-4 days)$6.00 ************** Tax (6.0%)$5.40 TOTAL$101.40 The gloves arrived August 9th but were the wrong size - instructions on their website say to email them for an exchange and that you have 30 days. I have emailed them 13 times, called them - no answer, chatted once and never had a response. I finally just sent them back but now they are sending me another pair that is the wrong size and won't respond.

  Business Response

  Date: 08/29/2023

  ***************************** ordered from our website www.brucebolt.** on Aug 3, 2023 at 7:47am CST with order number #******. ( see attachment #3) It was fulfilled same day and shipped with tracking number 9274890318414015105473 . Order was delivered Delivered, In/At Mailbox ************, ** 49014 August 9, 2023, 2:20 pm. Customer Emailed us on Aug 9, 2023 at 1:40 pm CST( see attachment #1) being that she resides in ******, requesting assistance with a size exchange.
  Our team responds to all messages in the order in which they are received and was able to respond the next business day, Aug 10, 2023 at 3:34 pm, providing our size exchange link and information. ***************************** proceeded to our return link and filed a claim where she initiated the exchange for size youth large to size youth extra large. ( see attachment number 2). This created order #****** on Aug 16, 2023 10:27am CST. ( See attachment #4). Aug 16, 2023 at 12:03 pm ***************************** emailed our team stating they are the wrong size, and proceeded to email us 3 more times, 2:23pm, 2:28pm, and 2:33pm, to which a team member was able to respond at 2:51pm. At 2:21pm the order was fulfilled and sent out via tracking number **********************. At the time our team was able to respond, the exchange order had already left our facility and was discovered that ***************************** placed the exchange size incorrectly, and our team would have not had any idea while fulfilling the order and shipping it. On Aug 17, 2023 at 8:40am, our team reached out to ***************************** informing her of the situation and instructions on how to rectify the order. (see attachment #1). On Aug 17, 2023, ***************************** responded to our email by sending 3 more emails beginning at 10:10am, 10:12am, and 11:17am. (See attachment # 1). On Aug 21, 2023, I sent the customer at no charge the size she requested #****** ( see attachment #5), without asking for the pair of gloves she initiated as an exchange for return incorrectly in return. 
  
  At this moment the customer ********************** has received the initial order #******, ***************************** is in possession of order #******, and order #****** is en route to her location via tracking number 9274890318414015353881. 
  
  Bruce Bolt has not once charged ***************************** for any returns, exchanges, or additional product. 
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 13th, 2023. Previously I had already ordered a pair of gloves that were delivered late. When I tried to call Bruce Bolt, I received an automated message and was told to email them for faster service. I emailed them and was told I would get a response in 24 hours. Then I received the gloves while waiting for the response. They were too small so I went back on and ordered another pair. I emailed them to ask for expedited shipping since I forgot to check that. No response. Their website says they ship the gloves within 1 business day after you place the order. Its been 4 business days and my order has not even been processed. Their website says 5-7 business days you will receive your order. This is false advertising. Im also concerned that I cant talk to a real person. I have sent 5 emails asking why the order hasnt been processed and no one gets back to me. I think their whole website is a lie and now Im concerned that they have $140 worth of my money and Im never going to receive my order. It was time sensitive and it will be too late now. Is this some sort of scam business? Their customer service is awful. I dont even know if they have any real people answering those emails because I have yet to hear from someone.

  Business Response

  Date: 08/16/2023

  ******************************* Placed two orders online with BRUCE BOLT. 1st, #******, July 6 2023. 2nd, #******, July 13, 2023. 
  
  Order #****** was placed at July 6, 2023 at 10:07 pm from Online Store, Thursday evening after hours. We fulfilled the order next day, July 7, 2023 at 11:39 am CST. She chose 3-4 business days shipping option. Her order left our facility on Friday July 7, 2023 at 5:33 pm CST. Her order was delivered by **** on The following Thursday July 13, 2023 at 11:04 am EST. 
  
  Order #****** was placed on July 13, 2023 at 1:50pm from Online Store, Thursday evening after our same day shipping hours. Our Shipping policy can be found here: ******************************************************** . Her order was processed the next week, due to high demand, on July 14, 2023 at 09:21 am CST, and was delivered July 22, 2023 at 11:55am CST. See Tracking number **************************************************************************************. Our website partner Shopify had an update that didnt send the confirmed "fulfill" email to all our customers until the following week on July 19, 2023. 
  
  After review of both orders, I believe BRUCE BOLT did everything as we state we will, and that the shipping company ****, was delayed in processing through their system her order. 
  
  If you need any further information, please feel free to reach out to me at ************. *******, **************** Manager. or email **************************************
  
  Thank you