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Business Profile

Subscription Boxes

Dyln inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription with the alkalize water bottle company. They do not send out a heads up email before automatically sending you an order that may be spaced out once a year. They sent me a filter that I did not need and after so much time had passed I had forgotten I even had the subscription, so when they sent me a product I A did not need and B. Was sent to an old address that I had moved from, I reached out to them letting them know they sent it to an old address I no longer lived at and needed a refund. They then proceeded to tell me, the only way I could receive a refund was if I returned the item. I explained to them that it was not possible to refund the original item they sent because they had sent it to an old address I no longer lived at and I had wished they would have sent a heads up email saying hey just so youre aware we are getting ready to ship your order, You have so many days to either cancel or adjust the order. They offered to re send me the order so that I may return the item and would only THEN, get a refund. Now only to find out that because they didnt word their email correctly, they will not be giving me a refund even after returning the order they said they would refund me for if I sent it back I am including a screen shot of their email because he will see that nowhere in that email they say you must send back the ORIGINAL item in order to receive a refund. They simply just said you need to send back the item for a refund. Which is what I was planning on doing with the new product they were sending to my correct address. Upon receiving it they then tell me now that they will not be refunding me because it is not the original item that they sent (w/o my knowledge) to the incorrect address. That even with me returning this new item, they are still not refunding me. Please carefully review their email to me as NOWHERE does it ever state that the only way I am able to be refunded is to send back the original item

Dyln inc is NOT a BBB Accredited Business.

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