We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Subscription Boxes

Sips by

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Boxes.

Complaints

This profile includes complaints for Sips by's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sips by has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Sips by

      8701 Wall St Ste 900 Austin, TX 78754-4402

    • Sips by

      2215 W Braker Ln Austin, TX 78758-4031

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received a free Sips by Tea Box *********** Rewards Members. When signing up for this free reward I was careful to opt out of the subscription service. Two months later I received my paypal statement informing me that sips had changed my paypal account twice for items I had not received nor ordered.I contacted sips to inform them the charges were unauthorized and to cancel all current and future orders. Despite this sips sent another box and continued to decline a refund for the two payments received through my paypal account. I opened a case with paypal informing them I had not received nor authorized the tea box sent by sips. There is no contact number for this company and all contact has to be made through their email messaging system. I sent numerous emails to sips asking them to cancel their subscription service and issue a refund. This company is definitely fraudulent. I would like for this subscription to be canceled and refund to be issued. Please help

      Business Response

      Date: 08/02/2022

      Hi *******, thank you for reaching out to us! We sincerely apologize for any frustration you have experienced with your subscription and we are happy to help. It looks like you had signed up for our personalized tea box subscription using a code from a promotion we had done with ******* for a free first personalized tea box. It was stated in *******'s offer details that redeeming the reward would mean signing up for a subscription and entering into an auto-renewal agreement with Sips by. It is also stated in bold on the personalized tea box page that the subscription renews automatically until cancelled, and this is also stated in your order confirmation emails, our FAQ, and our terms of service. I do see that our customer service did answer your emails, and that your subscription was cancelled on July 27th along with the most recent charge being refunded on July 29th. The third order that began processing on July 26th had not been shipped yet as it had just begun processing, which was why you had not received it yet. We are happy to help answer any other questions you have regarding the subscription, please don't hesitate to reach out to us if there is any further confusion or concerns.

      Customer Answer

      Date: 08/02/2022

      Complaint: 17634963

      I am rejecting this response because: I truly believe your business practices are deceptive, to label something as free but in reality, in order to receive it one must subscribe to your monthly service is extremely misleading, unfair, and deceptive and is likely to mislead other consumers. This type of business practice is a direct violation of consumer rights and a breach of UDAAP. It is unlawful for any provider of consumer financial products or services or a service provider to engage in any unfair, deceptive or abusive act or practices, this is a direct violation of Consumer laws and regulations. I truly believe the practice of this company is not legitimate at all and they should cease from deceiving customers into a free box when in actuality there is nothing free unless you subscribe to their service. This is so wrong. 


      Regards,

      ***************************

    Sips by is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.