Reviews
This profile includes reviews for Fort Worth Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromDaniel L
Date: 11/13/2024
1 starDaniel L
Date: 11/13/2024
My father recently passed away. They are providing no support in transferring ownership of the account.
Fort Worth Community Credit Union
Date: 11/15/2024
Hello ******. We apologize for the inconvenience this has caused. We would like to help resolve the issues you are currently having. Please contact our ************************* at ************** or email us at ************************************************* with more information so that we may be able to assist you.Review fromChristine H
Date: 09/03/2024
1 starGo somewhere else, they have gone downhill. Closing my account today.Review fromAnn S
Date: 07/30/2024
1 starAnn S
Date: 07/30/2024
I has ccu located ******* at the time give my ex husband my money out of a savings account that was in my name and daughters- they said her name is on the account-and she is a minor. Didn't matter to those numbskulls. Did it anyway. Out *****. I'm going to file a complaint privacy information security and compromise data.Fort Worth Community Credit Union
Date: 08/02/2024
We appreciate your feedback and apologize for any inconvenience that you have experienced. We are having trouble locating your account with ********************** with the information provided. If you can contact our ************************* at ************, we can better assist you in getting this resolved.Review fromTimothy M
Date: 01/25/2024
1 starFinanced a truck with them for two years. Paid it off via trade in and I immediately stopped my auto pay. On Wednesday I check my bank account and they tried to pull $527 and I did not have it. I logged into my FTWCCU account to see that no account existed any longer. I thought they figured it out and would not hit my account..... well they did the next day so I spent hours on the phone trying to get an immediate refund and all I got was that I would get it back in 2 or 3 days. Now come into the weekend and I have several overdrafts and no money to spend until they return my stolen money! I finally reached someone though chat and they were gonna have a Manger call me... it didn't happen. Don't do business with these crooks!!!!Review fromJoyce M
Date: 01/15/2024
1 starCorruption Embezzled my Retirement from the *** accessor to Arson knowing of my fire 15 years ago January 9th, 2009 n knowing of a Murder Victim my mom ***************************** hired by 777 ****************. He stole my **************** rental properties ***** *** ****************************************** Attorneys ******************** ******************* ***********************************Review fromjames D
Date: 10/10/2023
1 starjames D
Date: 10/10/2023
opened one (1) account they did two (2) credit inquiries.....Fort Worth Community Credit Union
Date: 10/11/2023
Hi *********************, thank you for your feedback. We apologize for the inconvenience this has caused. We understand that one of our representatives was able to assist you. Again, we apologize for the inconvenience.Review fromAlicia R
Date: 08/31/2023
1 starAlicia R
Date: 08/31/2023
POOR **************** at the ** office. UNFAIR PRACTICE on their overdraft fees. So, Shaday at ** called it held fund fees. Never heard of such a thing. This is FTWCCU unfair practices when it comes to overdraft fees. This could be a lawsuit on the way due to the way they are doing their fees. Math is Math all day long. ****** said: if i return this to you this time (with an attitude), I will flag our account and YOU WILL NOT GET ANOTHER ONE. I HAVE BEEN A MEMBER FOR YEARS. FTWCCU Service has really gone downhill.Fort Worth Community Credit Union
Date: 09/01/2023
Hi ******, thank you for your feedback. We apologize for the inconvenience this has caused. We understand one of our representatives is currently assisting in the situation. Again, we apologize for the inconvenience.Review fromHeather B
Date: 06/20/2023
1 starMy dad started an account for my daughter for college expenses. She is now an adult and the credit union is telling her she needs to change her account. When she does this, both her grandfather and I will be dropped off the account. Here is where the problem starts and she can never get it into their heads that it is a major problem that has resulted in myriad others:1) In order to get my dad and me back on her account, she has to appear in person at a branch with us in tow to get us on the ********** This has been explained to them on countless occasions. My dad lives in Forth Worth. We live in ******. We only get into Fort Worth once or twice a year and are constantly busy while there. They still say she has to come into the branch with us.3 )She works part-time and has to take off time to go back to ***** to get this mess straightened out. In order to get to *****, it's a two-and-a-half hour flight there, she has to get someone to pick her up at the airport, drive to the location, petition them to get everything done, get the person to take her back to the airport, and has another two-and-a-half hour flight back. I will have to drive over an hour to get her to the airport both ways both times.4) She has tried multiple times to get onto the website. All she wants to do is change her address. She can't get onto the website from her computer. Everything works fine when she does the test login at the branch, but once she gets home, it never works.5) Because she can't get her address changed, her credit card went to our old address. She can't change her address online, so her credit card has now expired and she has no way to get its replacement. It will simply be sent back to the old address and then back to the card issuer - again.6) The people who have been trying to help her have been very nice. They have tried to work with both her and my dad, but their hands are tied.When she can, this account will be closed. There is no customer service for her.Review fromCori B
Date: 03/04/2023
1 starCori B
Date: 03/04/2023
One star because zero stars is not an option. *** had an auto loan with this bank for almost 18 months. Every single month my account has login issues. It takes at least an hour to get through customer service and their reset passwords never work without multiple tries. The common excuse for this is issues with ******* Every bill I have is paid online & this is the only company Ive ever had blame ****** for their constant issues. This literally occurs every month. My password isnt saved, I send an hour with customer service until ****** magically works and repeat. I put my account on auto draft, hoping to avoid this and even that did not go through. Its amazing how in 2023, a company cannot handle technology.Fort Worth Community Credit Union
Date: 03/07/2023
Hi ****, thank you for your feedback. We apologize for any inconveniences that you have experienced. We understand that a FTWCCU representative has spoken with you regarding your situation. Please, if you have any additional questions or concerns, contact our ************************* at **************.Review fromAkaia D.
Date: 08/30/2022
1 starAkaia D.
Date: 08/30/2022
I have had the worst experience with this Auto Lender. To say they are unprofessional does not exhaust how I truly feel about Fort Worth Community Credit Union. I recently changed Auto Insurance and had not had the opportunity to inform Fort Worth Community Credit Union. I received maybe a total of two noticed before Kacey ***** showed up at my house and left an open notice at my door with my personal information asking for my proof of insurance. I had attempted to send the proof of insurance to the specified email address that I received in the mail the morning before the visit and received a bounce back email. The fact that a person showed up to my door unannounced is completely inappropriate and beyond unprofessional. I never even received a phone call about this and she just showed up at my house! I am calling the police the next time a employee of Fort Worth Community Credit Union shows up on my property!Fort Worth Community Credit Union
Date: 08/31/2022
We apologize for your experience. When our mailed notices and phone calls go with no response, we partner with a third-party field agent who delivers documents to the address on file. We make every effort to contact the member before we add the extra expense of VSI insurance to the auto loan. This is what has occurred in your situation. We are aware that we have received a copy of the insurance card, but we need a copy of the insurance binder that shows that FTWCCU has been added as the lien holder for this auto. You can email that to ******************************** or contact *** our AVP of Collections at *************.Akaia D.
Date: 08/31/2022
I never received a phone call from you all and you showed up at my house unannounced and had my personal information out there for anyone to see and on top of it all it was a 3rd party person that had access to my information! I was also lied to and told that my number was not on file and verified this morning that it was! You take no accountability and act as if it is my issue! I will make sure everyone hears about this! And then have the nerve to put my personal account status here for everyone to see on top of it all. I will have to see if there is legal steps I need to take.
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