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Business Profile

Credit Union

Fort Worth Community Credit Union

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fort Worth Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fort Worth Community Credit Union has 10 locations, listed below.

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    Customer Review Ratings

    1

    Average of 11 Customer Reviews

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    Review Details

    • LaQuita H

      Date: 07/22/2022

      LaQuita H

      Date: 07/22/2022

      1st of all Ive been a member for years. I never had a problem with the Credit Union until now. ****** in collections contacted me in regards to an past due auto loan I co-signed for my daughter. Ive communicated with ****** before so I felt comfortable talking to him. I asked him how much was one car payment, and I agreed with paying one till I could talk to her about her plans. He went on to tell me how her credit card was past due and her share account was in the negative. Which had nothing to do with me and he totally broke FDCPA and consumer privacy laws. I told him that I wasnt on her credit card, he said its tired up into the car loan so it affects me too. Me not thinking because I was so emotionally stressed out said ok. I said to take it out my checking account. Later after I talked to my daughter I found out ****** took 3 payments plus her credit card payment out of my account. I never agreed to that. He just took out what he wanted. The next day when I told him I didnt agree with what he took out and he needed to put MY money back into my account. He said he told what was do and was pretty much try to use those collector scare tactics. Me furious, because you cannot play with peoples money and its sad because I trusted FWCCU. Obviously he didnt give a **** about my emotions and finances. He was just trying to meet his goal by any means. I demanded his supervisor call me. *************** called me and she started out telling me how Im equally responsible. My blood was still boiling talking to her but after I told her the reason why Im so upset she understood. She talked to her manager *************** and they made it right. The funds were put back into my account and the manager did apologize which was very appreciated. After this whole ordeal I lost my trust and feel uncomfortable having my money at this institution. I been a member since **** but I think its time to cut ties with FWCCU.

      Fort Worth Community Credit Union

      Date: 07/25/2022

      Hi *******, thank you for your feedback. We apologize for the inconvenience you experienced. We do our best to meet the financial needs of our members and looks like we had a mishap this time. We are glad a supervisor was able to fix the issue and resolve this situation for you. We appreciate your long-standing membership and hope to continue doing business with you. If you have any questions or need additional information, please contact our ************************* at ****************.

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