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Business Profile

Sports

i9 Sports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid around 360 dollars for a sports league threw i9 for Sept of 2022. When we showed up for the event there was no i9 sports team there. We looked for a phone number to call and none was provided only instructions to get to the field. We tried calling the main office number and left many emails to try to resolve the issue. Many days later we get an email back saying we haven't tried contacting them and there are no refunds. We replied with a an attachment of many pior emails. Told them the service they provided never showed and asked for a refund again. It's been many weeks now and we still haven't heard back. Anyone looking to sign up with them I advise to look into how u contact coaches and the organization. They don't answer there phone and it seems like they attempt to make it to where you can't contact them.

    Business Response

    Date: 11/30/2022

    Business Response /* (1000, 7, 2022/10/05) */
    I have already spoken to the customer and he said he was already refunded. Also this was not for my league it was for another league which he confirmed when I spoke with him.

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