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Business Profile

Family Entertainment

Main Event Maryland LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Complaints

This profile includes complaints for Main Event Maryland LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Main Event Maryland LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 5 2025 I reserved a lane at main event for 2:30pm . It as around 11:12am when I did the reservation online. I called to cancel the reservation within 5 minutes. Online its showing if you cancel before the 24 hours you will receive full refund. That would be impossible in my situation due to booking the same day. I contacted the business and was told my money was pretty much gone and to contact my bank. Contacted the bank and was told the business would have to refund me since they charged me.

    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I attended Main Event on Saturday, December 16th, 2023 to celebrate my daughter’s 8th birthday. I pre booked bowling lanes (1hr of play time) ahead of time to avoid any issues. When I arrived at the time of my reservation, we were able to start bowling. I asked for assistance from a team member and while he was there I asked him where the server was to place a food order. He explained that the server called out and I had to visit the bar to place my order. I walked during the bowling game to place my order so the kids could eat. I placed my food order at 2:00 exactly with the bar. It took me 20 minutes to get my drink order and by that time, the bowling ended. I called the manager over because I’m booking the lanes, I was told I would have a server helping us and to find out day of that I now needed to walk and wait and waste my hour of game time with standing at a bar I didn’t think that was fair. I initially asked to have another hour of game time which Main Event could not provide. They handed us arcade game cards and told us they were sorry. We decided to wait at the lane for our food that was placed at 2:00pm. Two hours passed and our food never came. The manager couldn’t tell us where the food was and explained that he would go back in the kitchen to personally make us food. This individual was not a chef. At that point, we asked for a refund for everything (food and bowling) because we were so upset with the service. The manager, Gary, told us he would cancel the pending charges. However, upon looking at my bank account today I noticed that I was charged for everything. I cannot get ahold of anyone at the company and this is my last resort. I need my money back for at least the food I never received.

    Main Event Maryland LLC is NOT a BBB Accredited Business.

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