We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Department Stores

Neiman Marcus Company

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Neiman Marcus Company has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.11

    Average of 163 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lucy L

      Date: 12/21/2023

      Lucy L

      Date: 12/21/2023

      I placed my order on December 11 to buy Christmas gifts for my family. After a week, I received an email that said my order were delivered on December 18. There was no package was delivered on that day so I contacted customer service and filed a claim. The claim takes 3 business days to be completed so I waited 3 more days and contacted customer service again. They told me the entire order being returned back to the sender, so I need to wait till they receive the order then they will refund to **** have never come across such a strange company. It's a waste of time and effort to buy things here.

      Neiman Marcus Company

      Date: 12/23/2023

      Re: review by customer ********************

      Our apologies to the customer for the inconvenience she experienced.

      The carrier has confirmed that the customer's package is being returned to our fulfillment center. We have refunded the full order amount to the original form of payment.

      Sincerely,
      Executive Support Specialist - Executive Offices
      Neiman Marcus Direct

       

    • Walden B

      Date: 12/21/2023

      Walden B

      Date: 12/21/2023

      Never never will I ever shop online at neiman Marcus!!!!! So I made a purchase December 14 for a ********************* tote bag not only have I still havent received the bag but I was charged twice for the item which overdrafted my account around Christmas time this is unacceptable BUYERS BEWARE!!!!

      Neiman Marcus Company

      Date: 12/22/2023

      Re: BBB Review ID # ******
      Customer: ***********************************

      Dear **********************,

      Thank you for taking the time to communicate to us on behalf of our customer, ************************************

      Please allow us this opportunity to apologize for any disappointment in the customers shopping experience with us.

      The order has been canceled on December 21, 2023.

      Any authorization on the card will fall off.

      Thank you for allowing us to address the customers concern.


      Sincerely,  
      Executive Support Specialist- Executive Offices
      Neiman Marcus Direct

    • Haishan Z

      Date: 12/07/2023

      I made an online order on Nov 24, and it was transferred to the North Park store. At first, the email stated that "A Precious Jewelry ambassador will be contacting you within two (2) business days to finalize the sale".Nothing.So I contacted online customer service on Nov 29. They asked me to contact North Park. I called. They said it would be shipped out within 3-5 business days (that's counting from Nov 25, the day transferred) and I would only get a call on the day of delivery. Already strange enough. But I waited. Nothing.5 business days plus 2 days (of estimated shipping time) later, on Dec 5, I still get no package, no call, no email. So I contacted the online service to cancel the order. The agent said it would take up to 2 days for the confirmation to arrive. I waited.Nothing.So today I contacted the online customer service again. They asked me to call North Park again. Ok so you guys don't talk to each other? Can't North Park contact me directly? But anyways I called.Nobody responded!Haha, this is so funny. If it is not Neiman Marcus I would think it's a scam. What kind of business gets nobody to respond to a call, nobody to contact a customer? The ridiculous thing is that one time the online agent said "you have to contact the store to confirm the order". Perfect! Neiman Marcus gave me the experience of serving a queen. I am so honored!

    • Ursula T

      Date: 12/01/2023

      Ursula T

      Date: 12/01/2023

      On 11/24/2023 at 12:58 pm the store allowed someone to use my card that was stolen from me and make a purchase of ******* with my cash app card as credit with out an *** I could not get in touch with anyone to cancel the card. This is a high end store, I wouldn't even think they accept cash app. Now cash app is giving me the hardest time getting my money back. I advise merchants to go back to verifying IDs and have a system where they have to enter details on the *** IT is 2023 and people are bigger thieves more than ever.

      Neiman Marcus Company

      Date: 12/07/2023

      Dear Valued Customer,

       

      Thank you for providing feedback regarding your recent shopping experience.

       

      We sincerely apologize that your credit card was compromised and subsequently used at a store location.

       

      For most purchases ( even when ran as credit ), a customer is not required to show valid identification for unless the transaction exceeds $ ******* USD or a gift card purchase over $ ******* is made. However, the discretion for any credit card sale rests solely on the store and the associates involved.

       

      We suggest that the transaction be disputed with your bank as we have no way to reimburse the funds that were debited for the purchase.

       

      Regards,

      Executive Offices

      Neiman Marcus Direct

    • Jenny L

      Date: 11/24/2023

      Jenny L

      Date: 11/24/2023

      I made a purchase from them 3 weeks ago. I received the *** on time as the email stated, however, my actual purchase has still NEVER shipped. I have spoken to customer service and been given the runaround. Got new arrival date and then today another new arrival date. Still NOTHING has shipped. I believe they dont even have the item in stock they just took my money anyway. Im ready to drive to ******. Im FURIOUS. I feel duped, and I dont even want my order now. Just my money back. I will NEVER buy from them again.

      Neiman Marcus Company

      Date: 12/01/2023

      Dear Valued Customer,

      We would like to thank you for providing feedback regarding your recent shopping experience.

      We are saddened to learn that your anticipated purchase has not arrived as initially projected.

      We would be happy to partner with the store that is sending your purchase to inquire about the unintentional delays and request a refund, if you wish.

      Please contact us at ************ at your earliest convenience.

      Regards,

      Executive Offices

      Neiman Marcus Direct

    • Lana G

      Date: 11/23/2023

      Lana G

      Date: 11/23/2023

      I placed an on-line order 7-8 times on both Neiman Marcus and Bergdorf Goodman websites for a period of 3 months and each time I received a message the item has been cancelled, yet they both continue to advertise the same item (beware) for different prices on their websites. I expected more from this brand name company and being sorry just isn't enough. I have notified the Brand as they are misrepresenting their name and shouldn't be allowed to advertising things they don't have or intend to have.

      Neiman Marcus Company

      Date: 11/28/2023

      Re: BBB Review ID ******
      Customer: **********

      Dear **********************, 

      Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.     

      It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.  

      We contacted the customer ************************ to apologize and to advise that the item is no longer available, and we are working with the appropriate department to update our website.

      Also provided contact information if further assistance is needed.

      Thank you for allowing us to address the customers concern.

      Regards, 
      Executive Support Specialist - Executive Offices 
      Neiman Marcus Direct 

    • Sarah C

      Date: 11/18/2023

      Sarah C

      Date: 11/18/2023

      Neiman marcus cancel my order every time 1 day I submitted my orders, I called customer service they were unable to answer my questions!

      Neiman Marcus Company

      Date: 11/21/2023

      BBB Review
      Review #******
      Customer:  *******************

      Dear **********************,

      Thank you for taking the time to communicate to us on behalf of our customer ********************

      We are sorry for any disappointment that *** have been a result of her recent shopping experience.

      Unfortunately,with the information provided by ************, we are unable to locate her order profile in our records.

      There are many reasons an order is cancelled, but without being able to access her order history we are unable to determine the specific cause.

      Thank you for allowing us to address ************** concern.

      Sincerely,
      ************************ Neiman Marcus Direct

    • Shinae P

      Date: 11/16/2023

      I placed an order on Oct 27 with express shipping option and have not received it without any communication. The last email I got from them says that it is estimated to be delivered by 10/31. I have chatted about 5th or 6th time to cancel the order. Most of them said that they cant cancel but they can only send cancellation request to their warehouse since Nov 1 and I have contacted them today 11/16 and still in a process of getting it shipped. Dont spend your money and time.

    • Jill E

      Date: 11/13/2023

      Jill E

      Date: 11/13/2023

      Second time that I returned an item; each experience took over two weeks and I showed the u Item returned to their place for over 10 days with no refund to my account. Each of these returns were over $1000. DO NO BUY ONLINE !!When I called customer service, each time I had to ask to speak to a manager and only then was my refund processed and I had to wait 24 hours to get the money back. They had my item back for over 10 days at this point and each item was over $1000. Also their free return is sent by snail mail and they look for the return to be in their office within 30 days so make sure you keep an eye out on that. I will never purchased from them again unless Im in a store close to one where I can go back to return my item.

      Neiman Marcus Company

      Date: 11/16/2023

      Dear Better Business Bureau, 

      Thank you for taking the time to communicate to us on behalf of our  
      customer ******************** 

      We are terribly sorry for any frustration that *** have resulted from the
      customer's recent shopping experience. 

      At Neiman Marcus, we respect and value every customer. Because your
      trust is important to us, we want you to be completely happy with every
      purchase. If a customer not satisfied, for any reason, we are glad to accept
      returns of saleable merchandise for a full refund or exchange. 

      However, this return has been denied as there were nicks on the bottom
      of the shoes. The package will be returned back to the customer via ******
      tracking # ************.

      Thank you for bringing this to our attention and allowing us to address  
      the customer's concern. 

      Sincerely, 
      Executive **************** Neiman Marcus Direct 


    • deb r

      Date: 11/07/2023

      deb r

      Date: 11/07/2023

      I spent twice as much as I should have on an nylon robe and I received it in a plastic bag

      Neiman Marcus Company

      Date: 11/08/2023

      RE: review by *********************** ********************** from **********************) on 11/7/2023 
       
      Customer: Ms. ************************ **********************,  

      Thank you for taking the time to communicate with us on behalf of our customer. 

      We have sent a gift to the customer as an apology for her disappointment in the packaging/presentation. 

      Sincerely,   

      Executive Support Specialist - Executive Offices  
      Neiman Marcus Direct

    Neiman Marcus Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.