Reviews

This profile includes reviews for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Neiman Marcus Company has 24 locations, listed below.

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  Neiman Marcus Company

  1618 Main St Dallas, TX 75201-4720

  
• 

  Neiman Marcus Company

  820 W Stacy Rd STE 500 Bldg 5 Allen, TX 75013-4915

  
• 

  Neiman Marcus Company

  3400 Preston Rd STE 210 Plano, TX 75093-7455

  
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  Neiman Marcus

  170 N Gulph Rd King of Prussia, PA 19406

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  Ermenegildo Zegna at Neiman Marcus

  3393 Peachtree Road NE Atlanta, GA 30326

Review Details

• Review fromAnnette Y

  Date: 11/02/2023

  1 star

  Annette Y

  Date: 11/02/2023

  Bergdorf Goodman placed shoes on their website for sale at $337. I placed an order for the shoes, the store confirmed the price and the order with an email and send me a confirmation number. I paid immediately upon placing the order. Then, the store shipped the shoes to me through FexEd. I had a shipping tracking number. After a week, the order was due to be delivered on 11/2. It was in route, and Bergdorf Goodman sent me a confirmation email that my order would arrive soon. After my shoes were almost to my house on the same day, Bergdorf Goodman intercepted the carrier by changing my address and made ***** then turn around and bring the shoes back to the ***** warehouse so I could not get them. I called Bergdorf Goodman and they told me that this was a mistake to sell me the shoes and that they could not sell the shoe at the price they sold them to me at. My interpretation from the conversation was that they have a contract with the shoe manufacturer. While I understand that is the case, this does not give them the right to return my shoes after they already formed a valid contract for an agreed upon price with me. In my opinion, they are harming customers by doing this with an unfair advantage. After I told them this, they offered me money on a gift card for the inconvenience.

  Neiman Marcus Company

  Date: 11/03/2023

  Re:BBB Review ID ******
  Customer: *************************
  
  Dear **********************, 
  
  Thank you for taking the time to communicate to us on behalf of our customer, **************************
  
  Please allow us the opportunity to apologize for any inconvenience experienced with the pricing error for the order of ************************************* Iriza Patent Open-Side Red Sole Pump.
  
  Unfortunately, due to a system inaccuracy the item was priced incorrectly on the Bergdorf Goodman website in error.
  
  Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site *** contain typographical mistakes, inaccuracies, or omissions, some of which *** relate to pricing and availability, and some information *** not be complete or current.We reserve the right to correct any errors, inaccuracies, or omissionsincluding after an order has been submittedand to change or update information at any time without prior notice.
  
  We value our customers business, and it was not our intent to jeopardize that relationship in anyway.
  Our Errors and Inaccuracies policy can be referenced at *********************************************************************.
  
  A refund credit has been issued to the original form of payment on the order, VISA.
  
  The posting of the credit depends on the policies of the customers bank for such transactions.
  
  We sincerely apologize for any misunderstanding of the policy and regret any disappointment that *** have occurred.
  
  Thank you for allowing us to address the customers concern.
  Sincerely,  
  Executive Support Specialist- Executive Offices
  Neiman Marcus Direct

• Review fromCHRISTINE l

  Date: 10/30/2023

  1 star

  CHRISTINE l

  Date: 10/30/2023

  Worst customer service. Didn't honor purchase and get a gift card promotion

  Neiman Marcus Company

  Date: 11/02/2023

  Re: consumer *********************************** ************************ from zip/postal code: 77059) 

  Ms. ** placed an order on our website during our NMJUNE gift card event. Our records indicate that the promotion code NMJUNE was not entered when the order was placed. Due to the missing code, no gift card was sent and Ms. ** contacted ** to find out why. Upon her inquiry, the gift card was processed. The gift card amount was reduced because a portion of the purchase was for items from a vendor that does not participate in our gift card promotions. Our promotion details state, "Select designers excluded." We have sent a gift to the customer in apology for her disappointment.

  Executive Support Specialist
  Neiman Marcus Executive Office

• Review fromAram M

  Date: 10/30/2023

  1 star

  Aram M

  Date: 10/30/2023

  Dior at Neiman Marcus refuses to accept back a new item because they think its used. The gift received was purchased a few days before the return with it's original condition. A person pretending to be the Dior stir manager refused to provide GM contact info and **************** contact info. He called security because I said I will *** them. No Freedom of speech anymore. I need them to review the item again and refund ASAP before it hits to US courts.

  Neiman Marcus Company

  Date: 11/02/2023

  Re:BBB Review ID ******
  Customer: *****************************
  
  Dear Better Business Bureau, 
  
  Thank you for taking the time to communicate to us on behalf of our customer, ******************************
  
  The item was purchased in the Dior boutique inside Neiman Marcus.
  
  Unfortunately, the return/exchange was not honored by the Dior Boutique as the item has been worn.
  
  Please accept our sincerest apology for any disappointment that *** have resulted with this decision.
  
  We understand that this is not the outcome the customer is seeking, however, with this final communication we do consider the matter closed.
  
  Sincerely,  
  Executive Support Specialist- Executive Offices
  Neiman Marcus Direct

• Review fromHeewon F

  Date: 10/30/2023

  1 star

  Heewon F

  Date: 10/30/2023

  I'm extremely concerned about their offshore customer service. I know they're trying to cut costs, but I think they've cheaped out too much. I got a gift from a friend who purchased an item on **.com. I tried to return it to the store, but they told me I had to get a return slip online. This is fine since it's what it said on the website as well. I called customer service and they issued me a ***** return label, which I asked if I could use that to exchange it in the store. The customer rep. said he wasn't sure and that this was all they could issue - a ***** label. I had told him from the very beginning that I wanted to exchange this gift in the store and not send it via *****. Then the customer rep. told me that he was "frustrated" because I pointed out the fact that I had to get a return slip to return in-store per the ** website, which they were clearly not aware of. Then I got transferred to his supervisor, who had the wrong order number the entire time he was talking to me. After that, he offered to refund the entire amount as credit and told me to keep the item. Again, this is a gift, so I didn't want my friend to receive a refund for a gift. I know ** is trying to cut costs, but cheaper customer service doesn't resolve the problem. It makes them look cheap.

  Neiman Marcus Company

  Date: 11/01/2023

  RE: BBB Review 424697 
  Customer: HEEWON FUKAI      
  
  Dear Better Business Bureau, 
   
  Please allow us this opportunity to sincerely apologize to *********************** for any frustration caused due to the level of service received from our associates.  Please be assured that this is not typical of the service we strive to offer our customers. 
  
  Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.  
  
  For a gift recipient to make a return, a return slip can be generated online using the order number then, taken to the store along with the merchandise where a merchandise credit gift card will be issued to the recipient for the price of the merchandise. The gift card can be used to make a purchase in the store or online. 
  
  Please be assured that we have followed up on the level of service concerns with the managers of those associates involved; we know they will address these concerns appropriately. 
  
  Thank you for bringing this to our attention. We truly regret not meeting the customers expectations on this occasion. 
  
  Sincerely, 
  Executive Support Specialist - Executive Offices 
  Neiman Marcus Direct 

• Review fromStephanie H

  Date: 10/20/2023

  1 star

  Stephanie H

  Date: 10/20/2023

  Neiman Marcus has the worst customer service!!!!!!I placed an order and two hours later they reduce the price of the purse by $153.They wouldnt let me cancel the order because it was being processed and yet 3 days later it still hasnt shipped!!!Neiman Marcus is a ********************** representatives are clueless and do not speak or understand English clearly.Dont waste your time shopping at Neimans!!Nordstrom and Saks are much better.

  Neiman Marcus Company

  Date: 11/02/2023

  Dear Better Business Bureau,  
  
  Thank you for taking the time to communicate to us on behalf of our customer, **********************  
  
  Please allow us the opportunity to apologize for any frustration that may have been caused during the customers shopping experience with us.  
  
  Our goal is to address our customers feedback, evaluate and research their concern,and provide the best solution available. 
  
  ********************** has been credited for the price difference on the order ending in #****.
  
  Thank you for bringing this to our attention and allowing us to address our customer's concern.
  
  Sincerely,
  Executive Support Specialist- Executive Offices  
  Neiman Marcus Direct 

• Review fromFangzi W

  Date: 10/09/2023

  1 star

  Fangzi W

  Date: 10/09/2023

  Im extremely concerned about the unprofessional customer service that ********************** provides. Ive had great experience in stores so I started making more purchase at Neiman. This summer during promotional gift card event, I placed an order with a personal discount code, which was sent to me after Neiman cancelled my order due to an inventory shortage as an apology. When I made my purchase, I was able to apply both codes, and the website shows that my order was qualified for a $250 gift card. However, 10 weeks later, I never received the gift card. I contacted the customer service on Saturday, and the rep told me that my order was qualified for the gift card and I should contact the gift card department. I raised my concern regarding the additional personal discount code, and she told me she COULD SEE that my order was qualified for a gift card, and that shouldnt be a problem. I called the gift card department today, and I was told that my order did not qualify for a gift card because of the personal discount code. I explained to her that the customer service person told me that she could see that my order was qualified for a 250$ GC. Then, the gift card rep said ** sorry, I dont know why the customer service would give you wrong information. It was ridiculous. I reached out to the customer service again, and I gave the context to the new rep. ** first the new rep told me the exact same thing- they could see that my order was qualified for a GC, even with the discount code applied. Later on they told me the opposite. This is extremely confusing and unprofessional: **************** reps did not even know their own policy, provided customers contradicting answers, and did not admit their own mistakes. Im beyond appalled that luxury retail customers are treated so poorly and with inconsistent information. No wonder why Neiman is losing customers to its competitors.

  Neiman Marcus Company

  Date: 10/11/2023

  Re: BBB Review ID ******
  
  Customer: ***************
  
  
  
  Dear **********************, 
  
  
  
  Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.     
  
  
  
  It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.  
  
  
  
  The customer has been contacted ************************ via email and voicemail to apologize and advise that the Promotional Gift Card will be sent to the email address within 3-5 business days.
  
  
  
  Also provided contact information if further assistance is needed.
  
  
  
  Thank you for allowing us to address the customers concern.
  
  
  
  Regards, 
  
  Executive Support Specialist - Executive Offices 
  
  Neiman Marcus Direct 
  

• Review fromHanny N

  Date: 10/05/2023

  1 star

  Hanny N

  Date: 10/05/2023

  Below zero. I purchased an Blue Bonnet iphone case for $80 but when I received it, I saw an invoice showing the price of $40.00 I also purchased a ***************** necklace with 1 carat ***** When I received it , it looks so small. I returned it in person and the sales lady says it looks like .5 carat.How can I trust Neiman Marcus again after this experience?Customer Service is very poor. One person hung up on me when I persistently was trying to explain. They are not smart and good customer service.

  Neiman Marcus Company

  Date: 10/09/2023

  Dear Better Business Bureau,  
   
  Thank you for taking the time to communicate to us on behalf of our customer, **********************  
   
  Please allow us the opportunity to apologize for any frustration that *** have been caused during the customers shopping experience with us.  
   
  Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available. 
  
  We have connected with our vendors to address ****************** concerns. Regarding the necklace, the carat weight has been updated online. Per the vendor, our customer is correct and the carat weight is actually 0.5 carats. 
  
  Thank you for bringing this to our attention and allowing us to address our customer's concern.
    
  Sincerely,
  Executive Support Specialist- Executive Offices  
  Neiman Marcus Direct 
  
  

• Review fromAmy B

  Date: 09/30/2023

  1 star

  Amy B

  Date: 09/30/2023

  Neiman Marcus sells high end brands. You would think that a delivery to the wrong address will ****** attention from them. I have filed at least 4 claims but only the first claim got a response. They denied my first claim for a replacement. Filed the other 3 for refund. CRICKETS FROM NM! They do not give you claim numbers so you have to wait and see if they reply. I filed a claim with ***** since 3 weeks had passed, no sign of where it was delivered by ***** (all i have is a picture of the package sitting at whoevers door, does not even look anything like my or any of my neighbors doors). ***** denied my claim since i am not the shipper. Got a claim sent to the credit card i used now. At least i receive updates from the credit card company.After my experience with NMs customer service, i am not buying anything from them anymore! Good luck to anyone who orders or buys anything from NM!

  Neiman Marcus Company

  Date: 10/02/2023

  Dear Better Business Bureau, Thank you for taking the time to communicate to us the concern raised by our customer. Our goal is to address our customer's feedback, to evaluate and research their concern, and to provide the best solution available or an explanation of what occurred. Please accept our sincerest apologies for any disappointment that *** have resulted with the delivery of the customer's order. Our customer's trust is important to us, we want them to be completely happy with every purchase. We have reviewed the delivery and have issued a credit in the amount of $ ****** to the customer's credit card for the pitchers. Thank you for bringing this to our attention. We hope to have an opportunity to serve ************** better in the future. Sincerely, ************************** Neiman Marcus Direct

• Review fromMy My D

  Date: 09/28/2023

  1 star

  My My D

  Date: 09/28/2023

  Zero stars for Neiman Marcus customer service, especially NorthPark ********************** store. I have placed Fine Jewelry order online, received the email confirmation and next day received another email stated that my order will be fulfilled by NorthPark Neiman store, the store will call me to confirm the order and get authorization to charge the full payment. I havent received any phone call for more than a week, check back the order status online which shows Canceled and my bank havent charged the full payment. Thought, it was Cancelled by itself and again no one called to communication. After 8 days, I received the email for the receipt that i made purchase 8 days ago, full charged on my bank without telling me and the receipt not included tracking#. I called NorthPark store, no one know where my order and they keep transferring my call to other departments and the lady did pickup the phone and hanging up without assistance. Then i called again and the operator gave me the phone number to the guys handling shipments and i called him, my call went directly to voice message. Very frustrating and horrible customer service at the NorthPark store. Its violated when someone charged the credit card without having the authorization, the charges is not small amount, its more than $2000. I can *** the store for that reason and horrible customer service there.

  Neiman Marcus Company

  Date: 09/29/2023

  Re: BBB Review ID ******
  Customer: My My Dang
  
  Dear **********************, 
  
  Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.     
  
  It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.  
  
  The customer has been contacted ************************ via email to apologize and advise that the package has shipped and is out for delivery.
  
  Also provided contact information if further assistance is needed.
  
  Thank you for allowing us to address the customers concern.
  
  Regards, 
  Executive Support Specialist - Executive Offices 
  Neiman Marcus Direct 
  
  

• Review fromShelley G

  Date: 08/20/2023

  1 star

  Shelley G

  Date: 08/20/2023

  I placed an order for an "instock" item on July 28, 2023. My son also placed the same order within 5 minutes of my order. His was delivered within 3-4 days. Mine kept saying "in process" which I couldn't understand. After 2 weeks I contacted customer service to find out what was going on. I kept getting told it would be shipping out within a few days. Here I am today...Aug 20,2023 and I receive a cancellation notice that the item is no longer available!!?? Somehow, my order got pushed to the side and customer service was absolutely useless in trying to find out anything!! Also, my last two orders came damaged and terribly packaged!!! Needless to say....There service and products are way below par for a company that charges so much!!!! My advice... Do not use this company!!!

  Neiman Marcus Company

  Date: 08/22/2023

  Dear Better Business Bureau,  
   
  Thank you for taking the time to communicate to us on behalf of our customer, ****************************
  
  Please allow us the opportunity to apologize for any frustration that *** have been caused during the customers shopping experience with us.  
   
  Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available. 
  
  We have reached out to **************** to express our sincerest apologies due to her recent experience with us and we look forward to speaking with her!
  
  Thank you for bringing this to our attention and allowing us to address our customer's concern.
    
  Sincerely,
  Executive Support Specialist- Executive Offices  
  Neiman Marcus Direct