Reviews

This profile includes reviews for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Neiman Marcus Company has 24 locations, listed below.

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  Neiman Marcus Company

  1618 Main St Dallas, TX 75201-4720

  
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  Neiman Marcus Company

  2201 Dallas Pkwy Plano, TX 75093-4307

  
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  Neiman Marcus Company

  1618 Main St # 2 Dallas, TX 75201-4720

  
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  Neiman Marcus Company

  2223 N West Shore Blvd # 600 Tampa, FL 33607

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  Neiman Marcus

  505 Nicollet Mall Minneapolis, MN 55402

Review Details

• Review fromShia S

  Date: 08/18/2023

  1 star

  Shia S

  Date: 08/18/2023

  I was purchasing a ***** set from a sales called Jia. However, I saw her swapping out products from my set with something else under the desk. When I confronted her about it, she became extremely hostile and told me that the set is no longer for sale. Since when does NM have such lunatics?

  Neiman Marcus Company

  Date: 08/30/2023

  Dear Valued Customer,

  We sincerely apologize that you had an unpleasant experience at one of our Neiman Marcus stores.

  Since the store was not mentioned in your review; we have forwarded your concerns to the ********* and ************* store for research and review.

  Again, thank you for sharing your concerns with ** and we appreciate your patronage.

• Review fromBobbi B

  Date: 08/11/2023

  1 star

  Bobbi B

  Date: 08/11/2023

  I recently had an exasperating experience to the point where I will never shop at NM again after being a long time *************** make sure anyone I know steers clear too. Borderline fraudulent behavior going on over there from the mgmt level down. My how times have changed! After buying 12 pairs of designer shoes this last time, my overall satisfaction was far from what I expected.The initial service at the store left much to be desired. There were several instances where communication was lacking, & promises to address my concerns went unfulfilled. Despite my attempts to rectify the situation, I was met with unresponsiveness from the staff.My primary concern revolves around a pair of shoes I never received. Despite my best efforts to resolve this issue, it has persisted for over a month. In my communications, I highlighted the importance of addressing the matter promptly, as any customer would expect. Unfortunately, I have yet to receive a credit or the shoes that I paid for. The website says that they're sold out now, so I probably won't receive them due to their employees' incompetence. I'm left with ************** but was hoping I could get someone who works for Neiman Marcus' attention that still cares about their customers. That hope is dwindling. I just want the shoes or my money back. I don't see what's difficult. Are they hoping to run me out of energy so I no longer seek the refund I'm due?At this point, I would not be surprised to hear that they're going under. They've lost all attention & focus over *********** can't get anyone on the phone, nor do they return your call. They're unapologetic about their mistakes as well. Arrogant! Rude!I could get better customer service at Target. Why would I spend that much money to get treated worse? No thank you! There are no shortage of places I can spend my money. Without customer service to differentiate themselves from the MANY companies that supply the exact same products, they got nothing.

  Neiman Marcus Company

  Date: 08/18/2023

  Dear Better Business Bureau,  
   
  Thank you for taking the time to communicate to us on behalf of our customer, **************************  
   
  Please allow us the opportunity to apologize for any frustration that *** have been caused during the customers shopping experience with us.  
   
  Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available. 
  
  We have reached out to ************************* and have not heard back from her. When we do; we will be happy to assist her regarding her concern.
  
  Thank you for bringing this to our attention and allowing us to address our customer's concern.
    
  Sincerely,
  Executive Support Specialist- Executive Offices  
  Neiman Marcus Direct 
  
  

• Review fromErin C

  Date: 08/08/2023

  1 star

  Erin C

  Date: 08/08/2023

  I see that I am one of many customers that feel this company is not doing its job to an even satisfactory level. I purchased several pairs of shoes recently. I have to say ****** Northpark shoe department is slow and terrible at their jobs in general. My other shoes shipped out so fast got to me perfectly fine. The ones coming from ****** Northpark took twice as long to leave, and when I received the Fed Ex it was someone elses shoe order not mine nothing like what I ordered either. So I called to see if I could retrieve my order. This seemed like a very tedious time consuming issue, so I asked if I could do a refund send it back and just order them again. I was told yes. Again my next order was coming from that location. I did finally receive them probably 2.5 weeks later (the second order). Chasing down my refund was another task that required 4 frustrating phone calls. I finally think I am getting it (supposedly in 3-5 business days) but why do I need to spend hours of my day on the phone to do so? Also they dont make accurate notes about the information discussed in their calls or communicate it to anyone. I was also told I was given incorrect information in two of my calls, so thats frustrating. I also had to deal with my questions being answered with the same answer on repeat. I told the person on the phone, you already said that I clearly need a different response from you. Do they think we will just give up and go away? I dont appreciate double talk either. I appreciate clear transparent communication from a company and that is nowhere near what you get from their help line representatives. Good luck if anything ever goes wrong with an order. I am so disappointed in the treatment I received.

  Neiman Marcus Company

  Date: 08/10/2023

  Dear Better Business Bureau,  
   
  Thank you for taking the time to communicate to us on behalf of our customer, **********************  
  
  Please allow me to take this opportunity to express my sincerest apologies for her experiences with this order.
  
  It is our goal to provide our customers with a seamless shopping experience, so hearing that she did not receive the type of service we strive to offer is genuinely disappointing.
  
  The feedback has been received and will be addressed, as appropriate. ******************** return was refunded on 8/8/23 back to the original form of payment. The time it takes the funds to become available depends on the policies of the financial institution.
  
  Thank you for bringing this to our attention and allowing us to address our customer's concern.
    
  Sincerely,
  Executive Support Specialist- Executive Offices  
  Neiman Marcus Direct

• Review fromRenee S

  Date: 07/31/2023

  1 star

  Renee S

  Date: 07/31/2023

  On July 5, 2023 I ordered a white *************************** dress, the cost including tax was $705. I was surprised when I received a similar white dress by a maker called LaLigne. I thought NM made a mistake in shipping and returned the dress. They mailed the same dress back to me and said they don't sell it and refuse to provide a refund. I will never order from them again and I was a frequent shopper. Buyer beware.

  Neiman Marcus Company

  Date: 08/01/2023

  Dear Better Business Bureau, Thank you for taking the time to communicate to us on behalf of our customer, *******************. We are terribly sorry for any frustration that *** have resulted with the customer's shopping experience.At **********************, we respect and value every customer. Because your trust is important to us; we want you to be completely happy with every purchase. We are requesting a return label to be sent to the customer to the email address that was provided on the order. We take each of our customers' concerns seriously and regret not meeting the customer's expectations on this occasion. Please be assured that we have shared your comments with the appropriate departments; we know they will follow up with their team accordingly.Thank you for bringing this to our attention. We hope to have an opportunity to serve the customer better in the future. Sincerely, ************************** Neiman Marcus Direct

• Review fromSu M

  Date: 07/31/2023

  1 star

  Su M

  Date: 07/31/2023

  If I could give this company 0 stars I would. I placed an order for same day delivery- bought it before 12 noon Central time and never got it. I was told it was going to take 5 days , then I was told it wasnt shipped and could be shipped at anytime-the different things I heard is absolutely ridiculous. Everytime I called it was a different excuse. 2 days later I followed up again to ask where the order is that I paid for same day delivery and was told it was delivered! I almost lost it. Then they said they will investigate and to check in 3 business days. I checked in 3 business days and was told oh its 3-5 business days!! I checked back on the 6th business days to be told there is no update and to wait 3 more business days. I need my refund at this point! Thats all I need. I dont have the product nor my money and this company refuse to refund me

  Neiman Marcus Company

  Date: 08/01/2023

  BBB Review
  Review #******
  Customer:  *****************
  
  Dear **********************,
  
  Thank you for taking the time to communicate to us on behalf of our customer, ******************
  
  We are sorry for any disappointment that *** have been a result of Ms. ****** recent shopping experience.
  
  Ms.****** Master Card account was credited $522.05 on July 31, 2023.  This credit includes the $25.00 ************** paid for the expedited shipping.
  
  We strive to provide superior customer service and quality merchandise. We take each of our customers' concerns seriously and regret not meeting Ms. ****** expectations.
  
  Thank you for allowing us the opportunity to address Ms. ****** concern.
  
  Sincerely,
  ************************ Neiman Marcus Direct

• Review fromMarynell N

  Date: 07/29/2023

  1 star

  Marynell N

  Date: 07/29/2023

  Had a horrible experience with Neiman Marcus and especially ******** in ****** who is a returns supervisor. I purchased something in April and returned it in the allotted 30 days, I get a message from them 3 months later saying that I am being denied returns because I just sent back July 13th. I clearly sent back. May 5th and had a picture of the scan from Fed Ex and they would not except. Awful awful service. (I will. Ow always watch all my returns better to make sure the credit shows up since I did not follow close attention on this one) Clearly something happen between May 5th and July 13th because I dropped at Fed Ex and they received it via **** so not sure how that happens even though I know they can use **** too from Fed Ex. They accused me of dropping at **** and I have not been to an inside of a post office in probably over a year. I have shopped with them for years and this was the most disgusting treatment and so disrespectful to a long time customer. Again awful!

  Neiman Marcus Company

  Date: 08/04/2023

  Dear Better Business Bureau, Thank you for taking the time to communicate to us the concern raised by our customer. Our goal is to address our customers' feedback, to evaluate and research their concerns, and to provide the best solution available or an explanation of what occurred. Please accept our sincerest apologies for any disappointment that *** have resulted with the customer's experience with her return and the level of service from our representatives. We have researched our records and found the return was processed and the customer's account was credited on 7/25/23. We take each of our customers' concerns seriously and regret not meeting ******************** expectations on this occasion. Please be assured that we have shared the customer's comments with the appropriate departments; as we are continuously reviewing our customers' shopping experiences and our processes to better service our customers. Thank you for bringing this to our attention. We hope to have an opportunity to serve the customer better in the future. Sincerely, ************************** Neiman Marcus Direct

• Review fromJuan M

  Date: 07/28/2023

  5 stars

  Juan M

  Date: 07/28/2023

  Can we network my job/*********************************************************************************** searching the link will cost you a blink of an eye of revenue networking Corporations.

  Neiman Marcus Company

  Date: 07/31/2023

  Dear Better Business Bureau, Thank you for taking the time to communicate to us on behalf of ***********************. Our goal is to address our customer's feedback, evaluate and research their concern, and provide the best solution available. It appears ****************** has contacted the wrong company. We consider this matter closed. Sincerely, ************************** Neiman Marcus Direct

• Review fromAna P

  Date: 07/24/2023

  1 star

  Ana P

  Date: 07/24/2023

  I have been on customer service calls seven times dealing with one return of a pair of shoes that I never ordered. I was charged and sent.I bought one pair of shoes and they sent a completely different pair. I returned them and their return reasoning was rejected. Now it has taken over 30 days to even come close to a resolution and has taken several different interactions with customer service, just to get the right packing slip. This is without a doubt the worst customer service I have ever experienced as a consumer.

  Neiman Marcus Company

  Date: 07/26/2023

  
  Re: BBB Reference 407698
  Customer: *****************
  
  Dear **********************, 
  
  Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.     
  
  It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.  
  
  The customer has been contacted ************************ via email to apologize and advise that a return label has been sent to her email address.
  
  Also provided contact information if she would need further assistance.
  
  Thank you for allowing us to address the customers concern.
  
  Regards, 
  Executive Support Specialist - Executive Offices 
  Neiman Marcus Direct 

• Review fromKyndra H

  Date: 07/22/2023

  1 star

  Kyndra H

  Date: 07/22/2023

  HORRIBLE! I will NEVER order from or shop with Neiman Marcus again! And I will be sure to spread the word over social media as well! I ordered an expensive Burberry dress online for my daughter and received an email confirmation! Two days later, I received an email from Neimans saying my order couldnt be fulfilled because the item is out of stock, yet it was listed on their website and allowed me to add it to my cart and place the order! They said Id be refunded and offered me a lowsey 15% discount! Its been over two weeks and I still have not been refunded my money for the dress I ordered that was not sent to me because of THEIR ERROR!! Im HIGHLY upset and will be filing a claim against them as well as telling everyone TO NEVER SHOP WITH NEIMANS AGAIN! Go to Saks or Nordstroms instead!!

  Neiman Marcus Company

  Date: 08/04/2023

  ********************,

  Thank you for providing feedback from your most recent shopping experience with us.

  Upon review of your order, it was determined that the item you purchased sold out. This is due to popularity and we were unable to fulfill your order.

  We would like to offer you a 25% discount on the next order you place with us within the next 30 days with complimentary next day shipping.

  We sincerely apologize that the order you placed was cancelled.

  Sincerely,

  Neiman Marcus Corporate Office

• Review fromJermaine K

  Date: 07/15/2023

  1 star
  Terrible and ridiculous.I waited for my refund and today is the fourth month but still dont receive yet.keep on giving new excuses.keep on telling us to wait **** business days but still nothing