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Business Profile

Disorders

Eating Disorder Solutions

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Eating Disorder Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eating Disorder Solutions has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter was a client of EDS at 1664 Whippoorwill Tr in Weatherford for 5 weeks. I had paid for a six week program of residential treatment. My daughter discharged one week early and is due a $4000 refund. I have spoken and emailed with Nicole Hoffman, Clinical Director at the facility, I have written emails through their on-line payment program and I have called their head of billing whose name I was told is Nurys (XXX)XXX-XXXX. I have not received any response. She discharged on July 15, 2022.
      I need this money to be able to provide care for my daughter and would appreciate any assistance you can provide.

      Business Response

      Date: 11/08/2022

      Consumer Response /* (2000, 9, 2022/09/26) */
      The business has responded by complying with my request for a refund.

      My recommendation to others considering using this business is to verify, in writing, the staffing they will maintain, the records they will keep both about the treatment sessions offered and those attended. Also, be very rigorous about checking on actual food availability. They often ran out of staple food items such as milk and fruit.

      While treatment there was somewhat effective, the lack of trained staff, the limited availability of food and inadequate safety measures made treatment less effective and resulted in voluntary early withdrawal from the residential program.

    Eating Disorder Solutions is NOT a BBB Accredited Business.

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