Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been scammed by All You Can Books. This company offers you free 30 days trial, to try their product and at any time you can cancel and you will NOT be charged a thing, so how about after a few days I decide I no longer want this and I cancel way before the exact cancelation date back in 12/22 and it is not 3/23 and they charge my debit card $19.99 and when I call this company the lady says she can see where I cancelled my subscription in 12/22 and she doesn't know why after all this time I was charged, but she put in a request that my cancelled account is reviewed for a refund. So now it is 3/07/23 and a lady calls me and tell me that the subscription was cancelled on 3/06/23 and I am like what?. I said no, I called and talked to one of your agents about me cancelling the subscription in 12/22 and why was I being charged for it now, but wasn't charged for it in 01/23, or 02/23... Make it make sense. She couldn't explain, so she said she would most definitely have someone from accounting to check this out because it makes no sense and even she said she could see where they messed up and told me I could keep my account active; until my 30 days was up, in 12/22, but it is 03/23. Then on 3/07 or 08, I received an email stating they don't give refunds and I could continue using their website for an extra 30 days, how can this be a refund, when I am paying you to use the site as of now? If didn't read your books for the WHOLE free 30 days, when it was free, what makes them think I want to use it for free now, especially when you stole money from my account, in order for me to continue it, but the emails are incriminating enough for them to be charged with thief. I will NOT take this lying down. I am ALL about my rights, you stole from me... I also have another question. If I owed them but didn't cancel, why didn't this company take out for January, or February?

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/03/15) */
  Customer was issued a courtesy refund on 03/12/2023 for full amount and account canceled.
  
  
  Consumer Response /* (2000, 7, 2023/03/17) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accepted All You Can Books' offer, giving me a refund of $19.99. This is all I was asking for in the beginning. Thank you BBB for a speedy resolution.

• Initial Complaint

  Date:12/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled a free trial immediately after subscribing but have been charged three monthly fees subsequent to this. I have contacted them and they say that I didn't cancel and refuse to refund my money. It is evident in their own software that I only accessed their product for a total of 4 minutes yet I have been charged $19.99 USD three times. My many emails to the company explaining this are answered with a refusal to refund.
  

  Business Response

  Date: 03/17/2023

  Business Response /* (1000, 6, 2022/12/06) */
  Customer sent following email on 12/1/22 and we sent them instructions how to cancel on the same day. Customer canceled account that day on 12/01/2022 05:03:39 PM CST.
  
  Customer used the service as recently as 11/18/22 - 2 days after the last charge on 11/16/22.
  
  On a ******* Screen ** ******** ******* Download Audiobook 11/18/2022 02:31:13 AM
  Orientations ** ******** ******* Download Audiobook 11/11/2022 05:03:44 PM
  .
  
  ***************
  
  12/01/2022 01:07:55 PM
  
  
  Dear *****,
  
  Thank you for your email and interest in our UNLIMITED Audiobooks and eBooks service.
  
  Please let us know if you have trouble accessing our books or have questions about using the service.
  
  You have UNLIMITED access to download over 40,000 entertaining, dramatic, romantic, educational, historical, frightening, hilarious, and just plain terrific audiobooks and ebooks on any device you choose. Once downloaded, it's yours to keep and enjoy! So you can listen to an audiobook on your smartphone while driving to work, at the gym, or even walking the dog, and you can also keep another file of it on your home and work computers or tablet of your choice to curl up with in the evening. If you can't find the exact book you're looking for now, we're constantly adding new books and content, so be sure to come back often to discover new selections. Also, don't forget to check out the UNLIMITED access to Language courses and podcasts we now offer!
  
  You can cancel your participation in this program by going to: https://www.allyoucanbooks.com/cancel. There are no restrictions, so cancel anytime you feel like you're done exploring all that we offer!
  
  Sincerely,
  
  *******
  AllYouCanBooks Customer Service
  ****@allyoucanbooks.com
  
  Original Message
  From: "***** ******"
  Sent: Thursday, December 1, XXXX X:XXam
  To: "All You Can Books"
  Subject: Cancel subscription
  
  Hello
  I am completely confused about this service. I would like you to cancel my
  subscription, if I still have one and ensure no more payments are taken. I
  cannot find how to do this on your website or in the app. Please advise.
  ***** ******
  
  ***** ****** XXXXXXXXXX
  
  
  Consumer Response /* (3000, 8, 2022/12/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have used the app for 4 minutes and 46 seconds total. This is evident in the software.
  I did ask them to cancel for me when I realised I was being charged. This was because I had difficulty finding how to cancel.but when I did not receive a quick response and I was concerned as my cancellation of the trial which I believed in good faith that I had processed immediately after subscribing and trialling, had not gone through, I persisted and eventually found how to use a very obfuscating cancellation process. Subsequent to this, the company did respond and told me they had cancelled my subscription. As stated I had already done so. How were the company able therefore to cancel when I had already canceled? This chain of events reveals a glitch in the cancellation process or system which must have also occurred when I cancelled in the free trial period.
  I stand by my assertion that I did cancel within the free trial period and should be refunded subsequent charges. There is evidence that I only used the service for 4 mins 46 secs. The recent download was when I discovered the charges and went into the app to test my access as I believed I had cancelled.
  Also The company say I have had two free trial periods as I sent them a cancellation acknowledgment email from January 26 2022, also sent to BBB. They said this referred to a previous free trial period. I do not believe they offer multiple free trial periods however so how can this be the case?
  I believe that there are major flaws in the cancellation process, in the design of access to that process and in the free trial process itself, which put the customer in a confusing and precarious position where they are quite likely to end up in the situation I now find myself where the company says I didn't cancel but I did follow their cancellation steps.
  In light of the disputed cancellation and the system anomalies mentioned above, I believe the only objective measure of service received through this platform is the amount of time spent in the platform (4mins 46 seconds) which could not possibly have constituted value for the amount charged. The company declared that they had cancelled my account after I had cancelled it when I discovered the charges. By their own admission therefore it is possible for a cancellation not to take effect and for an account to be cancelled multiple times. Again this points to flaws or glitches within the cancellation system.
  I therefore stand by my request to have my money refunded. I did cancel within the free trial period. I did not use the product.
  
  
  Business Response /* (4000, 10, 2022/12/09) */
  Customer canceled the service and received confirmation that the service was canceled. Customer used the service throughout their full membership and downloaded book after the last charge. We will not be able to issue a refund as service was used.
  
  Customer used the service as recently as 11/18/22 - 2 days after the last charge on 11/16/22.
  
  On a ******* Screen ** ******** ******* Download Audiobook 11/18/2022 02:31:13 AM
  Orientations ** ******** ******* Download Audiobook 11/11/2022 05:03:44 PM
  
  
  Consumer Response /* (4200, 12, 2022/12/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept the company's assertion about my use of their service. I still have their app installed which clearly records my access was 4 minutes and 46 seconds in 6 listening sessions. This is completely consistent with a trial and very obviously not use of the downloaded books which I found impossible to listen to due to poor quality reading and accents I had difficulty understanding. I continue to believe I have been wrongly charged and am entitled to a full refund.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial. I contacted their customer service department by email on 10/20/2022 and canceled before the end of the trial period. They charged my card $19.99 anyway. When I brought this to their attention they claimed they had sent me an email giving me additional steps to cancel. I received no such email. Their reply to my cancellation request only referenced a promotion they were having and did not mention cancellation at all (screenshot attached). I did not use the service after the free trial. But they have repeatedly refused to refund my money. Clearly this organization is using their free trial offer to scam people.
  

  Business Response

  Date: 03/06/2023

  Business Response /* (1000, 5, 2022/12/03) */
  Below is the email we sent customer on 10/21/2022 05:55:07 AM cst. Customer logged in and canceled their account online on 11/08/2022 01:55:13 PM cst. Account is nlow closed and there have been no charges since. Customer also downloaded the following books during their membership.
  
  1. Riders of the Purple Sage Zane Grey
  2. The Art of War Sunzi
  3. Spanish - Beginner - Class 1 Learn to Speak Download Audio Course
  
  
  
  ************
  
  ******* ,
  
  Thank you for your email and interest in our UNLIMITED Audiobooks and eBooks service.
  
  Please let us know if you have trouble accessing our books or have questions about using the service.
  
  You have UNLIMITED access to download over 40,000 entertaining, dramatic, romantic, educational, historical, frightening, hilarious, and just plain terrific audiobooks and ebooks on any device you choose. Once downloaded, it's yours to keep and enjoy! So you can listen to an audiobook on your smartphone while driving to work, at the gym, or even walking the dog, and you can also keep another file of it on your home and work computers or tablet of your choice to curl up with in the evening. If you can't find the exact book you're looking for now, we're constantly adding new books and content, so be sure to come back often to discover new selections. Also, don't forget to check out the UNLIMITED access to Language courses and podcasts we now offer!
  
  You can cancel your participation in this program by going to: https://www.allyoucanbooks.com/cancel. There are no restrictions, so cancel anytime you feel like you're done exploring all that we offer!
  
  Sincerely,
  
  AllYouCanBooks Customer Service
  [email protected]

• Initial Complaint

  Date:11/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lead to the site by an ad and thought I'd give it a try. They were offering unlimited ebook and audiobook downloads through a 30-day free trial, with the promise you could cancel at any time.
  During sign up there was no mention at all about how much the subscription would even cost after the trial, but I signed up anyway.
  After browsing their site I found the selection they offered was too limited, and consisted mostly of titles you can easily get for free from any other ebook service. So I decided to go ahead and just cancel immediately.
  However, not only does the account page still not list how much their subscription normally costs, there is no option at all to cancel or even just delete the account entirely.
  This all feels to me like they are simply running a scam, and seeing reviews and complaints of other people having problems with them only confirmed this for myself.
  I've sent an email to their customer support to have my account deleted, but based on other people's experience getting the run around I doubt anything will come of it, so I will likely have to cancel the card connected to the account.
  

  Business Response

  Date: 02/15/2023

  Business Response /* (1000, 7, 2022/11/22) */
  The account is now closed. Membership information and pricing are included throughout the website including on home page under "How It Works". Customer also had to check the box stating they understood the terms. There is also an email confirmation sent with cancellation instructions and pricing.

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never downloaded anything from this company. They ended up charging my card $19.99 and refuse to issue a refund as their stance is that the "Conveniently" rolled a trial membership into a subscription. They state to refund even though I have never downloaded anything because I did not cancel before they charged the account. They dodged my refund request until the fourth reply, and then refused. I find it very poor business practice to refuse a refund for a service that has never been used and I made clear I do not plan to use.
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/09/27) */
  Upon reviewing your account, I see you were given 30 full days to try our unlimited services for absolutely FREE. As we did not receive any cancellation requests, your trial membership was converted to a full membership so that your services remained uninterrupted.
  
  Account was canceled earlier today per your email request. You can continue to use the website and all included services for remainder of prepaid term.
  
  For security purposes, we ensure that credit card, including CVV information and email address used to sign up with our services, are valid. Upon validation of your information, we see that you checked the box agreeing to the terms & conditions of our services during the signup process. Should you need to re-read the terms & conditions of our services, please revisit the confirmation email we sent immediately after signing up or visit our homepage, and you'll find all the details fully displayed.
  
  
  Consumer Response /* (3000, 7, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This company refuses to acknowledge that I have never downloaded anything. I checked my emails and the only communication I ever received from them prior to yesterday was in 2021. Not one month ago. All I want is for a company to be upstanding- realize this account has never been used, and refund the fee. Due to the poor customer service, I will never download anything even though their stance is that I can. Basically- this company is STEALING money when I have never used the service, and never will. Had a notice been sent prior to the fee being charged, I would have GLADLY cancelled prior. This is sneaky business practice to make sure the company dishonestly gets at least one fee from the consumer and refuses to make the situation right.
  
  
  Business Response /* (4000, 9, 2022/09/30) */
  You can see the program and fees are explained right on the home page under How it Works. Upon validation of your information, we see that you checked the box agreeing to the terms & conditions of our services during the signup process. The program information is also included on the confirmation page and the email confirmation sent right after the signup for the trial. While the terms explain that there are no refunds after trial ends, customer can access the site and have unlimited access for the remainder of their membership.
  
  
  Consumer Response /* (4200, 11, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This company is a scam. I should have taken the warning prior to anything. Several people have voiced concerns about this terrible business practice and it makes me Ill to think of
  How much money you have made off of unsuspecting people who were not given a courtesy reminder that they would be charged. You may have gotten $20 from me, but I will see to it that everyone knows about my experience and your unethical practices.
  
  
  Business Response /* (4000, 13, 2022/10/04) */
  Everything is provided up front and explained multiple ways both on our home page, on order page, at checkbox, on confirmation page after placing order and finally in email confirmation sent at time of order. You can see the program and fees are explained right on the home page under How it Works. Upon validation of your information, we see that you checked the box agreeing to the terms & conditions of our services during the signup process. The program information is also included on the confirmation page and the email confirmation sent right after the signup for the trial. While the terms explain that there are no refunds after trial ends, customer can access the site and have unlimited access for the remainder of their membership.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/04/2022
  05/24/2022
  07/09/2022
  08/01/2022
  There are no emails from this company welcoming me to a subscription etc. and I have never made a purchase
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Customer has already been issued 2 courtesy refunds.
  
  For security purposes, we ensure that credit card, including CVV information and email address used to sign up with our services are valid and match.
  
  Upon validation of your information, we see that you even checked the box agreeing to the terms & conditions of our services during the signup process. Should you need to re-read the terms & conditions of our services, please revisit the confirmation email we sent immediately after signing up or visit our homepage. You'll find all the details fully displayed.
  
  Customer signed up and received confirmation welcome email below to the email on file, ***********@gmail.com.
  
  Welcome to AllYouCanBooks.com
  
  ***,
  
  Welcome! You can start to download and enjoy books immediately!
  
  We have over 40,000 amazing e-books and audio books plus 100's of foreign
  language courses that work on any device. We also add new books daily. So be
  sure to come back often to discover new selections or to replace the ones
  you've finished.
  
  You have UNLIMITED access to download any of over 40,000 entertaining,
  dramatic, romantic, educational, historical, frightening, hilarious and just
  plain terrific audiobooks and ebooks. Put them on any device you own. They
  are yours to keep.
  
  We also have 100's of foreign language audio courses, e-textbooks and
  e-workbooks so you can easily learn a foreign language at your own pace.
  
  So listen to an audiobook on your iPhone while driving to work or study a
  foreign language while at the gym or walking the dog. Keep another set on
  your home and work computers. Then curl up in the evening with one of our
  eBooks loaded on your Kindle, iPad or Nook.
  
  If you need a little help, get easy, step-by-step instructions:
  Help">www.allyoucanbooks.com/help.
  
  Please email your friends, family, neighbors, or coworkers about our
  website - Books">www.AllYouCanBooks.com - so they can also download UNLIMITED
  Audiobooks, eBooks and Foreign Language courses for FREE.
  
  HELP
  Get easy to follow answers for all your questions at: Help">www.allyoucanbooks.com/help.
  
  CONTACT US
  Questions? Our friendly customer service is available 24 hours a day, 7
  days a week, 365 days a year including holidays. Email us at
  ****@allyoucanbooks.com.
  
  PRIVACY
  All You Can Books is committed to protecting your privacy: Privacy Policy">https://www.allyoucanbooks.com/privacy-policy
  
  HOW DOES THIS SERVICE WORK?
  All You Can Books gives you UNLIMITED access to tens of thousands of
  Audiobooks and eBooks plus hundreds of foreign language courses. Download as
  many audiobooks, ebooks and language audio courses as you want during the
  free 30-day trial and all the books are yours to keep even if you cancel
  during the trial. You can cancel anytime during the trial period and you will
  NOT be charged. Then it's just $19.99 per month after that. So for the price
  everyone else charges for just 1 book, we offer you UNLIMITED audiobooks,
  ebooks and foreign language courses to download and enjoy as you please. No
  restrictions.
  
  For your convenience, we will begin billing you automatically for
  membership fees at the end of the free trial period unless you cancel prior
  to the end of the free trial period. We will continue to bill your method of
  payment on a monthly basis for your membership fee until you cancel. You may
  cancel your membership at anytime; however, there are no refunds for
  partially used periods. You will not receive a notice from us that your free
  trial period has ended or that the paying portion of your membership has
  begun.

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancel the subscription I emailed them three times and they still have not cancel my membership scam company please help with this

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/09/02) */
  Customer emailed how to cancel and was emailed instructions how to cancel online. Customer's account is now canceled.