Complaints

This profile includes complaints for TicketSales.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicketSales.com

  3824 Cedar Springs Rd # 801-4866 Dallas, TX 75219-4136

• 

  TicketSales.com

  301 Arizona Ave Suite 210 Santa Monica, CA 90401

• 

  TicketSales.com

  128 Sunset Blvd #1332 New Castle, DE 19720

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22 2025, I went online to purchase tickets for a musical show at The Iron Horse. The default number of tickets was 5 so I changed that to 2. I then noticed the high cost of the tickets and fees so I clicked on ticket options hoping to see an option to stop by the theater and purchase the tickets in person. The information provided didnt offer any other options than buying from this website so I clicked back to my purchase page where a pop-up told me I only 10 minutes in which to buy these tickets. Feeling some pressure, I clicked on pay and was not taken to a review your purchase screen, as I expected, but to a transaction completed screen. To my consternation, I saw that I was being charged for 5 tickets, not 2: $441.60! (Tickets, I found out afterwards, that cost only $24 at The Iron Horse.) They mustve reverted to the default number of tickets for some reason.I called the company right away and was told that I would not receive a refund, nor would they give me a credit for future shows.This is a non-transparent, misleading website with predatory practices, especially effective, I imagine, with older persons (I am 70) who are not as savvy as young people.

  Customer Answer

  Date: 06/25/2025

  Great news!  I just got a call from ticket sales.com and they’re going to give me a complete refund.  It should show up on my Visa in a few days, she said.

  Thank you SO much for your assistance with this problem.  I can’t believe it got resolved so quickly and easily.

  Gratefully,

  Mary Ganssle

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with *********** not realizing this was an American site. The venue was in ******. When checking my MC statement the order had been placed in us funds so cdn funds more nowhere on the confirmation statement I received did it say that this was us funds. Very very misleading. I also went thru terms and conditions and could not find. Please advise *** quoted on confirmation is ******. Ant charged on my MC is 354

  Business Response

  Date: 06/25/2025

  Thank you for responding to us. We appreciate the opportunity to provide updates regarding our customer's order. We have been in contact with our customer in order to offer an amicable resolution and our customer accepted. We consider this matter closed. If our customer has further questions regarding their refund, we encourage them to contact their financial institution. 
  
  
  Regards,  
  TicketSales.com  

  Customer Answer

  Date: 06/25/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking to purchase **************** tickets online.Found a site that never showed where i would be sitting but section 2 row m for 56 each so I ordered two. It then came to a screen that said it had to be sent via smartphone, fine I have a **********. when i hit place order a screen came up with much more fees than I was expecting. So i tried to select the fees to uncheck the ones that didn't have to be included. all of a sudden the purchase was completing I tried to hit back but i was sunk. I looked at the emailed receipt 160 bucks... then I looked at my bank ****** wtf? Iooked at the **************** website and two tickets total was ******. I've attached both. and my **** charge

  Customer Answer

  Date: 06/19/2025

  They are are refunding my money

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 10th 2025, I purchased concert tickets through them with an extreme markup the total with taxes and fees was $316.92. They sent two emails stating more information would follow. No further information follows. There's a live chat feature that instantly disconnects from the chat. I made multiple attempts all are the same. The 888 number for the business states the business is not open at this time, and automatically hangs up on me.

  Business Response

  Date: 06/27/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketSales.com is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers. As such, TicketSales.com does not control the delivery of electronically transferred tickets. Rather, tickets are transferred to our customer directly from the original ticket holder.  
  
  In this case tickets for our customer's event were initially delivered to the email address associated with the order shortly after it was confirmed on 6/10/2025. At that time an email with a ticket transfer link was sent to the email address entered by the customer at the time of purchase. We contacted our customer on the day of their event to address any delivery issues they may have still had after filing this claim. We confirmed  the tickets were transferred a second time, and that the correct tickets were sent to the email address provided by the customer. It should be noted that the order in questions has been considered fulfilled and, as it presently stands, we consider this matter closed. 
  
  Regards,
  TicketSales.com

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wanted to purchase 2 tickets at $42.50 for the Strange Advance show on Jun 13/25 , *************** on ************. The total price shown was $106.73 including $21.73 service charge. However, on my bank statement the transaction showed up as $208.68 from Ticketsales.com!!! This is almost double of the original price and I definitely didnt agree to it. The downloadable tickets only arrived 2 days before the event with someone elses name, credit card info and ORIGINAL price on them. Phone calls to Ticketsales.com got me nowhere. I expect a refund for the difference, and for the full amount if tickets arent useable as ID is required at the entrance.

  Business Response

  Date: 06/23/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that TicketSales.com is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers, and include disclosures that tickets may be above face value throughout our website.  
  
  Once our customer selected the event they were interested in, Strange Advance (19+ Event), they navigated to the ticket listing page. On this page, the ticket listings displayed the ticket price and allowed the customer to choose a ticket quantity. Please note the customer is able to view the listing notes for the tickets they selected which state, "You must be 19 years of age or older with photo identification to attend this event." After the customer selected their listing, they were directed to the checkout page. Here, customers are provided a detailed order summary which shows the event information, ticket location, and price per ticket. Below this order summary, there is a disclosure indicating: “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.” Our customer was prompted to provide an email address and was shown the ticket delivery method. Please note that a complete itemized breakdown of our customer’s order total was fully disclosed after selecting the available delivery method and before the customer was asked to enter any payment information.  Finally, at the bottom of the checkout screen the customer was shown our terms stating, "By clicking, Place Order, you agree to the Terms of Use including refund terms and Privacy Policy. You also acknowledge that this site is a resale marketplace and that your credit card will be charged $208.68, which includes ticket, service, and delivery fees. All prices are listed in US Dollars. All sales are final.” Our customer then used the "Place Order" button to complete their purchase, at which time their order was processed. 
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer. Please note on 6/14/25 the customer was provided a refund of the service fees as a courtesy.  As all order details in question were accessibly and visibly displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 
  
  Regards, 
  TicketSales.com 
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2025 I requested 2 tickets from TicketSales.com for a performance of Come from Away at the **************, *************** for Friday, 06/27/2025. However, when I received an email from TicketSales.com, it reported that I have purchased 15 tickets (****************). I immediately contacted TicketSales.com to fix the error. I was told that there were no refunds for mistakes, and they believed that the reason I received 15 tickets is because the amount auto populated all the tickets that were still available and it was my fault that I did not read all of the policies involved with ticket sales. When I told them that I felt I have been the victim of fraudulent scamming practices, I was told that it didn't matter because my credit card had already been charged. On June 10, 2025 I went online to the Muny and discovered that all of Ter 3, Row K. is still available for purchase, as well as Row G, H, I , J. and L. When I contacted TicketSales.com to ask how this was possible and if I really had tickets for June 27, 2025, they would not confirm that I had tickets, nor could they provide me with an explanation as to why the tickets that I "owned" were available to purchase. Please see attachments for documentation of what I am reporting.

  Customer Answer

  Date: 06/16/2025

  Thank you so much for taking my complaint.  The same day, I also contacted my credit card and they opened a fraud case.  I don't know if it was the BBB, ***** or a combination, but TicketSales contacted me within 24 hours and provided me with a full refund.  I can't thank you enough for your prompt intervention.  We also really appreciate saving us nearly $3,000.00. 

  **** *******

  Business Response

  Date: 06/20/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards, 
  TicketSales.com 

  Customer Answer

  Date: 06/20/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted two tickets to see my niece at *************************. I looked online and saw ticketsales.com. I looked at the price that said $202 for two tickets and that seemed reasonable. I gave my credit card number and information and before I was shown the total price they charged my account $556! I was not informed that was the amount I would pay. The going rate for a single ticket is less than $90. I immediately called and they said all sales were final. I tried to contact my credit card company immediately and they didnt pick up on a Saturday. I contacted them again on a Monday and had to go through a dispute but they claimed that they couldnt get my money back. This is stealing and unethical. I do not need or want those tickets that are supposed to be emailed to **** would like a refund to my account.Thank you for any help you can give me.

  Business Response

  Date: 06/10/2025

  Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Ticket Sales is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers, and include disclosures that tickets may be above face value throughout our website.    
  
  Once our customer selected the event they were interested in, Waitress, they navigated to the ticket listing page. On this page, the ticket listings  displayed the ticket price and allowed the customer to choose a ticket quantity. After the customer selected their listing, they were directed to the checkout page. Here, customers are provided a detailed order summary which shows the event information, ticket location, and price per ticket. Below this order summary, there is a disclosure indicating: “We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue.” Our customer was prompted to provide an email address and was shown the ticket delivery method. Please note that a complete itemized breakdown of our customer’s order total was fully disclosed after selecting the available delivery method and before the customer was asked to enter any payment information.  Finally, at the bottom of the checkout screen the customer was shown our terms stating, "By clicking, Place Order, you agree to the Terms of Use including refund terms and Privacy Policy. You also acknowledge that this site is a resale marketplace and that your credit card will be charged $556.29, which includes ticket, service, and delivery fees. All prices are listed in US Dollars. All sales are final.” Our customer then used the "Place Order" button to complete their purchase, at which time their order was processed.   
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer. At this time, Ticket Sales has extended a courtesy resolution in the interest of customer service. However, we have been unable to reach our customer using the phone number on file. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. At this time, we consider this matter closed. 

  Regards, 
  TicketSales.com

  Customer Answer

  Date: 06/10/2025

  The response from TicketSales.com was inaccurate.  I was not shown the price of $556 online before they charged my credit card. I knew the going price of one ticket was less than $100 so I would never had agreed to spend $556 for two tickets. The results is that they stole my money and I would like a full reimbursement. An ethical business would have not done this. They should I. Good faith return my money. Stealing $556 may not be a lot from a business standpoint but it is a lot from a retired person!

  Thanks for your help. 

  Customer Answer

  Date: 06/11/2025

  I am rejecting this response because: 

  The response from TicketSales.com was inaccurate.  I was not shown the price of $556 online before they charged my credit card. I knew the going price of one ticket was less than $100 so I would never had agreed to spend $556 for two tickets. The results is that they stole my money and I would like a full reimbursement. An ethical business would have not done this. They should I. Good faith return my money. Stealing $556 may not be a lot from a business standpoint but it is a lot from a retired person!

  Thanks for your help. 

  Business Response

  Date: 06/17/2025

  Thank you for responding. We recognize that our customer reiterated the points of concern in their initial complaint. However, we maintain that our initial response addresses their concerns adequately and thus, we stand by our position. Because no new information regarding their experience has been provided, we must refer to our stance as stated in our previous correspondence. If our customer has additional concerns outside of the scope of this specific complaint, we encourage them to contact our customer care team directly so that they may be addressed. As such, we will continue to consider this matter closed. 

  
  Regards, 
  TicketSales.com

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ****** and searched for "the factory" website to buy tickets to a show at a venue named "***********". I did not realize the site I was buying from was a secondary market. I entered the number of tickets that I wanted 2 and the total was $104.00. Then I was prompted to pay now. There were NO itemized charged or I would have seen that each ticket was $143. There were no details given until the purchase was made. There were no breakdowns nor stipulations until after I pressed pay now. This is deceptive and predatory especially for older people. When I called their contact number they refused to help me and suggested I sell them on a secondary market, but they will not deliver the tickets that I already purchased. A full 3 months have gone by and I have seen no indication that they will provide the product that I paid for. I am 52 years old, but I am not stupid. I was scammed. They refused to reverse the charges claiming it was stated-which it wasnt..These people prey on people are not transparent and they trick unsuspecting victims. They should not be allowed to hide the invoice until payment has been made. It is sneaky and predatory especially.

  Customer Answer

  Date: 05/29/2025

  Hello, 

  This company did contact me directly and offer a full refund.

  I did accept the offer and received a cancel email message.

  I have not yet received my funds, but they did say it would be a couple days before that went through.

  Please let me know if you would like me to send another message after I have been reimbursed.

  Thank you for your assistance with this company!!

  ERW

  Business Response

  Date: 06/09/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards, 
  TicketSales.com 

  Customer Answer

  Date: 06/09/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been scammed by this company. It is the top search result for the concert that I was buying tickets for and the company is clearly trying to mislead consumers that this is an official website for the venue. I have talked to their customer service *** "***", who lied and gave the same script reading to me over and over. I feel extremely misled and scammed by this company and feel that they are not transparent enough in process. I doubt I will get my Over $400+ back or attend the upcoming concert.

  Business Response

  Date: 05/29/2025

  Thank you for responding to us. We appreciate the opportunity to provide updates regarding our customer's order. We have been in contact with our customer in order to offer an amicable resolution and our customer accepted. We consider this matter closed. If our customer has further questions regarding their refund, we encourage them to contact their financial institution. 
  
  
  Regards,  
  TicketSales.com  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2025, I purchased two tickets for **** ***** at ******************** in **************, **** from ticketsales.com for my sons 40th birthday this August. At this venue(my favorite), they have the pit, the pavilion then the lawn. When I chose the tickets, they had said Lawn1 Row GA-9 leading me to believe that they were two tickets in the pit (since there was a row listed) at $166 each. I clicked the submit order button to THEN receive the breakdown of charges and see that my card was just charged $454.50!! I called ticketsales.com right away and and tried to understand how I couldve been charged so much more! In my conversation with the representative(who was quite rude and unwilling to help), I then established that not only did I pay $454.50 but the tickets I purchased werent even in the pit! They were on the GA lawn and those seats generally cost between $70-$90 each! The way the tickets were listed was very misleading and now Im feeling VERY ripped off! And on top of that, I then asked where are my tickets and they told me that they will not be transferred until August 12! Ive read lots of bad reviews & found that some people never even got their tickets and I would hate to have gone through all this and not even get the tickets! This website is very misleading and honestly, I feel like Ive been scammed. I would love nothing more than to get my money back and never deal with that company ever again! Please help me! Thank you for your time.

  Business Response

  Date: 05/29/2025

  Thank you for responding to us. We appreciate the opportunity to provide updates regarding our customer's order. We have been in contact with our customer in order to offer an amicable resolution and our customer accepted. We consider this matter closed. If our customer has further questions regarding their refund, we encourage them to contact their financial institution. 
   
  Regards,  
  TicketSales.com