Complaints

This profile includes complaints for TicketSales.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicketSales.com

  3824 Cedar Springs Rd # 801-4866 Dallas, TX 75219-4136

• 

  TicketSales.com

  301 Arizona Ave Suite 210 Santa Monica, CA 90401

• 

  TicketSales.com

  128 Sunset Blvd #1332 New Castle, DE 19720

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to purchase four $40 tickets (for a total of $160). The site (ticketsales.com) forced me to accept the terms and conditions without seeing the total amount. They charged me almost $600 for fees, and then refused to cancel my order. *************** says because I clicked the terms and conditions saying the order was final, they could not dispute the charge. But the site did not show me the total until I paid for it. It is a total scam. These tickets were $40 each!

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. It should be noted that Ticket Sales is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states, TicketSales.com is a trusted secondary marketplace. Prices set by sellers may be above or below face value. 
  

  TicketSales.com has been in contact with our customer and has extended a one-time courtesy resolution in the interest of customer service. We are pleased to have reached an amicable resolution and, at this time, consider this matter resolved. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 
  

  Regards,
  TicketSales.com  

  Customer Answer

  Date: 05/18/2025

  I have reviewed the business response and accept this resolution. It would never have happened without the better business bureau's intervention for which I am extremely grateful. Ticket sales is a scam robbing customers of their money and only returning money with intervention from the BBB

   More regulations need to to be introduced to stop dishonest businesses like ticketsales.com from stealing customers money.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was buying two tickets for **** ****** concert from ********************** website for May 3rd 2025. The tickets were $99 Each. I was charged way more that expected amount of ******. Their system did not verify total amount and I saw the 274 was charged. when I called the customer service of ticketsales .com to return the tickets, they told me that they were third party and can not cancel and refund me. The extra charge was not showing when I was paying. I am requesting that they the refund the charges and I will not use these tickets.

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us. We appreciate the opportunity to provide further clarification regarding our customer's concerns. Please note that as a resale marketplace Ticket Sales does not generate tickets or hold any inventory. This is clearly disclosed on our site prior to purchase. All our customers are guaranteed to receive their tickets in time for their event. The seller who list on our site, purchase their tickets directly from the primary market and list their inventory on our platform, this assures our customer's receive valid and authentic tickets 
  
  
   
  
  
  Once our customer selected the event they were interested in, **** ******, they navigated to the ticket listing page. On this page, the ticket listings  displayed the ticket price and allowed the customer to choose a ticket quantity. After the customer selected their listing, they were directed to the checkout page. Here, customers are provided a detailed order summary which shows the event information, ticket location, and price per ticket. Below this order summary, there is a disclosure indicating: We are a leading secondary marketplace. Tickets may be above or below face value. We are not affiliated with any venue. Our customer was prompted to provide an email address and was shown the ticket delivery method. Please note that a complete itemized breakdown of our customers order total was fully disclosed after selecting the available delivery method and before the customer was asked to enter any payment information.  Finally, at the bottom of the checkout screen the customer was shown our terms stating, "By clicking, Place Order, you agree to the Terms of Use including refund terms and Privacy Policy. You also acknowledge that this site is a resale marketplace and that your credit card will be charged $274.08, which includes ticket, service, and delivery fees. All prices are listed in US Dollars. All sales are final. Our customer then used the "Place Order" button to complete their purchase, at which time their order was processed.   
  
  
   
  
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer. We maintain that all order details were disclosed prior to purchase. However, It should be noted that our customer's event took place on 5/3/25 and in the interest of customer service we have issued a refund of their fees to resolve this matter.  ***** from this claim, the customer also filed a financial dispute, which remains active. If the customer has further concerns regarding their dispute, we encourage them to contact their financial institution so they may be addressed.   
  
  
    
  
  
  Regards,    

  TicketSales.com 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the tickets for a friend and myself, and we decided it would work better to go to the festival a different day, I expected to be able to return the tickets like any other website, and found out they are also charging almost 4 times as much as the tickets are actually priced from the event! I tried to return them less than 30 mins after I bought them but they wont do refunds, which is terrible, especially after charging way more than the actual venders list them at. I also found out from the events site that they do not allow ticket resale and tickets are date specific, so they are not even usable when we go another day!

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. It should be noted that Ticket Sales is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states, TicketSales.com is a trusted secondary marketplace. Prices set by sellers may be above or below face value.
  

  Once our customer selected the event they were interested in, Georgia Renaissance Festival, they navigated to the ticket listing page. The top of this page clearly notifies customers, We are a leading resale marketplace. Tickets may be above or below face value. We are not affiliated with any venue. This message is also displayed on the top of every page throughout the checkout process. After customers select the ticket listing and ticket quantity, they desired they are directed to the checkout page. Here customers are provided with an order summary on the right-hand side that displays the event details, ticket location, and listing information. Our customer was prompted to provide an email address and select a delivery method. After a delivery method was selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customers order including the price per ticket, all fees, and the total price of $190.28 was displayed in bold text on the right-hand side of the page. This information is fully disclosed before our customers are asked to enter any payment information. Below this order summary is a disclosure stating: Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value. Finally, at the bottom of the checkout screen the customer was shown our terms stating, "By clicking, Place Order, you agree to the Terms of Use including refund terms and Privacy Policy. You also acknowledge that this site is a resale marketplace and that your credit card will be charged $190.28, which includes ticket, service, and delivery fees. All prices are listed in US Dollars. All sales are final." Our customer then used the "Place Order" button to complete their purchase, at which time their order was processed. It should also be noted, tickets for our customer's event were transferred to the email address they provided during checkout on 5/2/25 at 7:22 PM CST.  
  

  Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an all sales are final policya standard throughout the industry. We maintain that all order details were sufficiently displayed prior to placing their order; nevertheless, our customer's event took place on 5/3/25 and in the interest of customer service we have issued a refund of their service fees to resolve this matter.  At this time, we consider this matter resolved. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance.  
  

  Regards, 
  TicketSales.com 

  Customer Answer

  Date: 05/20/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a ****** search for a local concert venue (City Winery in ********) for an upcoming concert and ended up on ticketsales.com website. I purchased 4 tickets and found out the cost I was charged was 4x the correct price because our friends also purchased tix from the actual venue. I immediately called and tried to stop the purchase but the ticket sales folks refused to cancel or let me speak to a manager. The concert is not until August but they refuse to take any action to prevent this predatory process from continuing. I want a refund of the $1022.07 from ticket *********. The actual price is $75 per ticket, so even with fees the actual total cost would be around $350. The email they sent does not even include seat numbers or any identifying information to confirm there are even tickets with the order. I need immediate action while there are still many tix available at the correct price.

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards, 
  TicketSales.com 

  Customer Answer

  Date: 05/14/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ***** website to buy tickets to a show. I did not realize I was buying from a secondary market. I entered the number of tickets that I wanted 5 and the total was ******. Then I was prompted to pay now. There were NO itemized charged or I would have seen that each ticket was $654. There were no details given until the purchase was made. I almost fainted when I saw a total of $3513.54.There were no breakdowns nor stipulations until I pressed pay now. This is deceptive and predatory. I went back to the site which I thought was ***** and saw a microscopic ea after the ticket amount. Again, deceptive and predatory especially for older people. When I immediately called their contact number they refused to help me and suggested I sell them on a secondary market. I am 73 years old, but I am not stupid. I was scammed. They refused to reverse the charges claiming it was stated-which it wasnt..These people prey on people are not transparent and they trick unsuspecting victims. Even if I could afford 654 for a ticket, that comes to ***** dollars..They should not be allowed to hide the invoice until payment has been made. It is sneaky and predatory especially.

  Business Response

  Date: 05/12/2025

  Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. It should be noted that Ticket Sales is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states, TicketSales.com is a trusted secondary marketplace. Prices set by sellers may be above or below face value. 
  

  Once our customer selected the event they were interested in, *** *******, **** ******* and **** ********, they navigated to the ticket listing page. The top of this page clearly notifies customers, We are a leading resale marketplace. Tickets may be above or below face value. We are not affiliated with any venue. This message is also displayed on the top of every page throughout the checkout process. After customers select the ticket listing and ticket quantity, they desired they are directed to the checkout page. Here customers are provided with an order summary on the right-hand side that displays the event details, ticket location, and listing information. Our customer was prompted to provide an email address and select a delivery method. After a delivery method was selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customers order including the price per ticket, all fees, and the total price of $3,513.54 was displayed in bold text on the right-hand side of the page. This information is fully disclosed before our customers are asked to enter any payment information. Below this order summary is a disclosure stating: Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value. Finally, at the bottom of the checkout screen the customer was shown our terms stating, "By clicking, Place Order, you agree to the Terms of Use including refund terms and Privacy Policy. You also acknowledge that this site is a resale marketplace and that your credit card will be charged $3,513.54, which includes ticket, service, and delivery fees. All prices are listed in US Dollars. All sales are final." Our customer then used the "Place Order" button to complete their purchase, at which time their order was processed.

  
  In addition to this current claim, our customer has filed a dispute with their financial institution regarding this transaction. Due to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, it should be noted we are actively working with our customer to provide a courtesy resolution prior to their event. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. At this time, we consider this matter closed. 

  
  Regards,
  TicketSales.com

  Customer Answer

  Date: 05/12/2025

  As you stated I do not agree with their defense, but I do appreciate their trying to resolve this amicably. They have provided proof that tickets were not accepted and were cancelled and returned to Ticketmaster. I am guessing this was the primary source of the tickets. 
  I also received an email that I would be given a courtesy full refund when tickets were returned which the first document shows.

  Had I seen an itemized breakdown of ticket charges I would never have pressed pay now. It was only after I pressed this did I see the total amount.
  

  Customer Answer

  Date: 05/12/2025

  As you stated I do not agree with their defense, but I do appreciate their trying to resolve this amicably. They have provided proof that tickets were not accepted and were cancelled and returned to Ticketmaster. I am guessing this was the primary source of the tickets. 
  I also received an email that I would be given a courtesy full refund when tickets were returned which the first document shows.

  Had I seen an itemized breakdown of ticket charges I would never have pressed pay now. It was only after I pressed this did I see the total amount.
  

  Customer Answer

  Date: 05/12/2025

  As you stated I do not agree with their defense, but I do appreciate their trying to resolve this amicably. They have provided proof that tickets were not accepted and were cancelled and returned to Ticketmaster. I am guessing this was the primary source of the tickets. 
  I also received an email that I would be given a courtesy full refund when tickets were returned which the first document shows.

  Had I seen an itemized breakdown of ticket charges I would never have pressed pay now. It was only after I pressed this did I see the total amount.
  

  Customer Answer

  Date: 05/12/2025

  I have reviewed the business response.  As per the attachments Ticketsales.com is going to give me a full courtesy refund.  Tickets were not accepted, they were cancelled and returned to Ticket master.  Just waiting for promised refund.

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Price was listed as 56 dollars for 2 tickets after purchase price was ****** when called them they said all sales were final

  Customer Answer

  Date: 05/01/2025

  they did reach out to me and we talked at 1 today and they said they would refund my money. that hasn't happen yet though i suppose it can take a day. will update you if i get the refund

  Customer Answer

  Date: 05/02/2025

  i did get my refund so this case can be closed. Thank You!

  Business Response

  Date: 05/09/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards, 
  TicketSales.com 

  Customer Answer

  Date: 05/10/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28 at 8:25 p.m. I purchased 2 concert tickets for *****************: ******* ****** for an August 10 2025 concert. I thought I was on the official ********* site. The tickets were $92 each for a total of $184. The service charge was not disclosed until after I purchased the tickets. Including the service charge, the total was $389.98. I immediately called them and they said they were not required to disclose the service charge before purchase and "too bad".If I had seen the service charge I never would have completed the transaction. I am asking them to refund the purchase. These are highly desireable tickets that just went on sale today; they will have no problem reselling them.

  Customer Answer

  Date: 04/30/2025

  The company reached out to me today and agreed to refund the entire price of the tickets. I will monitor my credit card and make sure they do so. I so appreciate your help!

   

  ***** *******

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3.21.2025 I ordered 4 General Admission tickets (4 x $98 = $392) to the Crooner and The Cowboy - **** ******* and ******* ******** concert scheduled for 8.31.2025 in ************************** ME. I didn't realize I had been routed to a third party vendor ticketsales.com Once I got my receipt I was charged $696.86 !! That is $304.86 in additional charges !! This is unacceptable. I called ticketsales.com on 4.26.2025 and was advised it was a final purchase and told I am not entitled to a refund. I asked for a breakdown of the $696.86 and I was told that they could not provide that information because it only existed in their system.I did some research and found that the tickets were actually available elsewhere for $86ea and fees were only $17.60ea. Based on this research my total price should have been approximately $462.40. I want my money back!

  Business Response

  Date: 05/08/2025

  Thank you for responding to us. We appreciate the opportunity to provide updates regarding our customer's order. We have been in contact with our customer in order to offer an amicable resolution and our customer accepted. We consider this matter closed. If our customer has further questions regarding their refund, we encourage them to contact their financial institution. 
  
  
  Regards,  
  TicketSales.com  
  

  Customer Answer

  Date: 05/08/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets on 4/28. On the purchase webpage, the information shown was $89, with the quantity stated as "2". This is clearly confusing and can lead the customer to believe that both tickets are for a total of $89. When I clicked on the webpage for the next step, it took me to the payment page. The payment form takes most of the screen, and the pricing information is in very small font on the right corner. I didn't even notice it when I first paid (I only went through the process again to see what it looks like and noticed this. The full price is not stated either, it just shows, in very small letters, $89x2, with no service fee shown). It is only after I paid that I realized I spent $247.16! So not only is the price for two tickets advertised in a confusing way, but I also paid a service fee of $69.16, that was not stated anywhere when I was paying! I contacted their customer service seconds later, right after I realized this, and they won't budge. 2 tickets on the primary website are $130 in total (which I unfortunately discovered later). See screenshots below as example of what it looks like when going through payment.

  Customer Answer

  Date: 05/05/2025

  The business in question called me, and refunded me fully for the tickets. Thanks BBB!

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company falsely impersonated the venue for an event that I wanted to purchase tickets for my wife for. I tried to cancel the order within 30 minutes of placing it and customer service representatives refused to cancel the order. They charged me $479for an event that actually costs $116 and still has available tickets at face value. They directed me to their website when I searched for the venue website to purchase tickets from. This is absolutely fraud. I asked repeatedly for a cancellation and a refund. I still want a cancellation and a refund, the tickets have not even been delivered to me. They also refused to give me an address so that I could file the complaint and just said Texas.

  Customer Answer

  Date: 04/28/2025

  The company emailed this morning with a link that they say is the link to the tickets. I have not clicked the link and will not click it. This does not resolve the complaint that they impersonated the venue and fraudulently took and excessive amount of money from our account. 

  Business Response

  Date: 05/07/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards, 
  TicketSales.com 

  Customer Answer

  Date: 05/07/2025

  I have reviewed the business response and accept this resolution.