Event Ticket Sales
TicketSales.comInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
In May 2023, Ticketsales.com cooperated with BBB’s September 2022 request that the business adequately address a concerning pattern of BBB consumer complaints. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. In response, BBB agreed to monitor the company’s BBB complaints for up to a year. The monitoring and review were completed May 2024.
Among BBB's complaint review was a concerning pattern of complaints alleging:
~Ticketsales.com does not always make it aware to consumers they are purchasing from third-party website instead of the venue website;
~misleads total amount of charges/fees, ticket acquisition, and refund policy until after purchase;
~ignored requests for assistance with tickets purchased that were never received;
~and moreover, ignored requests or no useful assistance from customer service.
After conducting a review of Ticketsales.com complaints opened within the past 12 months, BBB determined the allegations and overall pattern of complaints persist.
Important Information
Additional Info
On February 9, 2023, BBB serving North Central Texas sent correspondence to Ticketsales.com requesting the name of Ticketsales.com ownership and/or company management. BBB also requested the location of Ticketsales.com headquarters. While Ticketsales.com responded to BBB correspondence on March 13, 2023, Ticketsales.com has refused to answer BBB request for this information.
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