We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Tenet Healthcare Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

This profile includes complaints for Tenet Healthcare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tenet Healthcare Corporation has 69 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 114 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a discount offer for the balance on my account. They offered me a discount offer of $461.90. I paid $365.43 on 4/13 and they also deducted my automatic payment, from my payment arrangement, on 4/11. This made total paid $440.43. They have since taken out two more $75 payments (5/10 and 6/10) which exceeds the discount offer amount. When I called the **** have no recollection of any letters being sent and asked me to send the letter back to them confirming the amounts paid and the discount offer amount. I want the balance to be written off as promised. I dont care about a refund and simply want them to stop charging my card each month.

      Business Response

      Date: 06/26/2025

      Thank you for bringing ********************* concern to our attention. Attached please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms. ****************** feel free to contact our office at **************.

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call from *****(?) on Sunday, 1 Jun 25, claiming to be from the business office of the hospital where I had surgery last week. Due to the foreign accent, I did not understand the reason for the call, but I called the number he provided, ************. Another man with a foreign accent took my call and wanted to collect $450 for my portion of the procedure cost. I explained that my secondary insurance would make the payment, but he said my insurance had denied the claim. I said I would check it out, which I did. The claim has not been received by the insurance company. I then called the hospital directly and was told this is a common scam. These folks need to find jobs that benefit people and stop trying to take advantage of people.

      Business Response

      Date: 06/13/2025

      To Whom It May Concern:

      Thank you for bringing ****************** concerns to our attention. Attached,please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms. ***** *******, please feel free to contact our office at **************.

    • Initial Complaint

      Date:05/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 22, 2023 we checked in for an acute medical issue. While checking in, ALL INSURANCE INFORMATION was provided. Copies of those insurance cards were made at the facility that day, BEFORE we were seen.Starting many months later, we started recieving bills, though the insurance would cover 100% of the costs. A full 18 months later, we are told that THEY did not bill one of the government agencies on time, and so they were trying to get the money from us. This was a flat out error by *************************************. All information they needed was provided the day of service and before any service was provided. We were even told that there was no bill expected to come to ******, as all this time and so many conversations and updates were provided, they still want us to pay for the amount they can't collect due to their lateness.I have repeatedly told them, I am on ********* EBT (welfare) and this is not tenable. I'm 87 and not exactly able to go and get a job!

      Business Response

      Date: 06/13/2025

      To Whom It May Concern:

      Thank you for bringing Mr. ***** **** concerns to our attention. Attached, please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. **** please feel free to contact our office at **************.

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Piedmont Medical Center (PMC) twice for the same bill and have not received my refund back. I am due $599.06. I have called and talked with their billing department and customer service but get limited assistance. The bill is in my daughter's name, *********, who had just finished high school but obviously I pay all the bills.I initially mailed a check payment for $599.06 at the end of October to finish paying the remaining balance after receiving notice. *** did not receive this mailed payment. I contacted the ************** to track the mail payment. I received notification from ************************ (***) on behalf of ***. On 12/5/2024 I paid UCB $599.06 plus the convenience fee that was posted on 12/6/24. Confirmation Code: *********** UCB reference number: ******** On 1/2/25 PMC then posted the mailed payment check #**** dated 10/23/24 for $599.06 that was already paid to their debt collector in December. The **** had lost the mailed payment and it was eventually delivered instead of being sent back to me as I was told. At either rate the $599.06 had already been paid and should not have been taken from my accounts again. Even with that at this point I should have received my money back by now for paying it twice. No one from *** or *** has made an attempt to refund my money. It is not right for them to keep my money.****************************** *********************************** P.O. ******************** 43614-0190 ************** Piedmont Medical Center P.O. ******************************************************************************************************************* **************

      Business Response

      Date: 05/19/2025

      To Whom It May Concern:

      Thank you for bringing Mr. ***** ******* concerns to our attention. Attached, please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ******** please feel free to contact our office at **************. 

      Customer Answer

      Date: 05/22/2025

      I have reviewed the business response and accept this resolution.

      I only wanted the money I overpaid to be refunded.  This has finally been done after several months. 

      This should not be this difficult and people should not have to wait this long for their money as you do not know someone's situation.  

    • Initial Complaint

      Date:04/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a formal complaint against Delray Medical Center (Palm Beach Health Network) regarding deceptive billing practices following a medical visit on February 21, 2025.Summary of the Issue:Prior to receiving medical services, I was presented with an **************************** Obligation Summary" clearly stating that my total responsibility would be $750.00, which I paid on the date of service. I repeatedly confirmed with the intake staff that this would be the only amount owed. Despite these assurances, I later received a surprise bill for an additional $1,000.01.When I contacted Delray Medical Center's billing department on March 21, 2025, I spoke for 28 minutes with a representative who acknowledged that they have received many similar complaints, admitting this is a known ******** is my position that the medical center deliberately uses misleading intake practices to secure patient consent, relying on dense fine-print disclaimers that are not realistically reviewable by patients under medical distress.I am requesting the agency investigate these practices under applicable state and federal consumer protection laws, including but not limited to the Florida Deceptive and Unfair Trade Practices Act, the ************************ Act, and *************** transparency standards.Requested Resolution:- Immediate cancellation of the improper balance - Updated billing reflecting a $0.00 owed balance - Investigation into Delray Medical Centers patient intake and billing representations Please let me know if any additional information is needed to proceed with the investigation.

      Business Response

      Date: 05/12/2025

      To Whom It May Concern:

      Thank you for bringing **************** concerns to our attention. Attached, please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ****** ****, please feel free to contact our office at **************

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for an emergency to coral gables hospital for 35 minutes and I have a witness, the doctor take my blood pressure and gave me ***** .After I saw a bill coming to me for $ ******* And in the bill they dont put exactly the details but I have all the report, they lie in the bill, I called them and I discovered they are doing a lot of frauds and scam to people to not contact them . And its very difficult to get an appointment with this junk hospital managers Thats why I am gonna report this hospital and put bad reviews and take them to the court

      Business Response

      Date: 04/07/2025

      To Whom It May Concern:

      Thank you for bringing *************** concerns to our attention. Attached please find our
      response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ***** please feel free to contact our
      office at **************. 

    • Initial Complaint

      Date:04/01/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm having some difficulty getting my insurance provider and Doctor on the same page. It seems that one is blaming the other for my lack of care. I have opened a complaint for **** and want to now get my Healthcare provider looped in. My provider is *************** ******, FNP-BC ********************* located at ***************************************************** I need the correct medical information to be sent to my insurance provider so they can approve coverage. I have type 2 diabetes and high blood sugar damages other organs. I have changed my diet and with the medication I'm able to manage my diabetes. Other medications along with a drastic change in my diet have failed to work for me. I'm out of medication and my health issues will only get worse with time unless this is resolved soon.

      Business Response

      Date: 04/11/2025

      Thank you for allowing us the opportunity to respond to the inquiry related to a delay in getting insurance approval for a medication.  We do apologize that it took longer than expected to get this authorization, but please note it was not due to lack of effort.  We in fact exhausted our submission and appeal attempts with the insurance company. We are pleased that ultimately on April 1, 2025, after submission of additional information the medication was ultimately approved. Again, we do apologize for how long this process took but are happy that it resulted in the desired outcome.  If there should be any further questions or concerns, please feel free to reach out.

       

      Customer Answer

      Date: 04/11/2025

      The issue has been resolved by the insurance company *****

      Thanks ?? 

       

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monies owed to me for overpayment of services performed at Desert Regional Medical Center on 09/13/2024. I prepaid at time of services. At time of services I presented both identification and proof of insurance and was NOT given the option of sending billing through insurance, with payment to follow after review. I was told that the amount that was due that day was $4,251.57, which I placed on my credit card. My insurance reviewed and closed the claim submitted on 09/28/2024 and communicated that to Desert Regional Medical Center/Desert Care Network. The total I owed for services is $1668.65. Deducted from what I already paid (above), left a balance of $2,582.92 owed to me. I have made four attempts to collect this debt owed to me, with no resolution to date.

      Business Response

      Date: 04/14/2025

      To Whom It May Concern:

      Thank you for bringing ****************** concerns to our attention. Attached please find our response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ****** please feel free to contact our office at **************.

      Customer Answer

      Date: 04/14/2025

      I am rejecting this response because: 

      - It does not address everything outlined in my communication on February 27, 2025.

      - False statements are still being made by company.

      - I've initiated legal action through the Superior Court of Riverside (Palm Springs Office)

      - To date, I have not received payment for the amount they say has been initiated.

      Please see my full response in the attached letter which outlines what is needed to settle this matter (most of which has already been outlined my my letter dated 02/27/2025).

      Business Response

      Date: 04/17/2025

      To Whom It May Concern:

      Thank you for bringing ****************** continued concerns to our attention. Attached please find our response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to ********* please feel free to contact our office at **************.

      Customer Answer

      Date: 04/18/2025

      I am rejecting this response because:   I'll wait to see if I have received anything by close of business, but this feels like yet another delay tactic. If I don't receive an agreement to the terms outlined by close of business, we'll just go ahead and wait until a court date is set and we can discuss then.  Please see my attached response.

      Business Response

      Date: 04/24/2025

      To Whom It May Concern:

      Thank you for the opportunity to respond to this complaint.

      Following a recent phone conversation with the patient, we can confirm that this matter has been resolved to his satisfaction. We are continuing to work with Mr. ***** directly to ensure any remaining concerns are addressed.

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **Complaint Against St. ******* Hospital ******** (Tenet Health)** **Submitted by: ****** ****** **Date of Incident: January 30, 2025** **Date of Submission: [March 11, 2025]**To Whom It May Concern at the Better Business Bureau, I am filing a complaint against St. ******* Hospital ******** (Tenet Health), *********************************************, for an unjust $500 charge for an ER visit on January 30, 2025, where no services were provided. My daughter, experiencing breathing difficulty, and my wife left the waiting room before any medical evaluation or care occurred. Despite receiving nothingno triage, treatment, or diagnosticsthe hospital billed $500 (CPT code *******), as upheld in a "Patient Requested Charge Review Finding" letter dated February 14, 2025 (Patient Account Number: *********; Charge Review ID: ********************* charge is unreasonable, lacking transparency, and potentially violates the Tennessee Consumer Protection Act (T.C.A. ********* et seq.) due to billing for no services. No disclosure warned of this fee for leaving without care. This exploitative practice burdens families, especially in emergencies.**Requested Resolution**: 1. Immediate reversal of the $500 charge with written confirmation of a $0 balance. 2. A formal apology from ****************** Hospital ******** and Tenet Health. 3. A commitment to revise billing practices to prevent charging for no services. 4. BBB investigation into this unethical billing for nothing.**Supporting Documentation**: I have the February 14, 2025, review letter and will provide it upon request.**Conclusion**: Charging $500 for no services is outrageous and erodes trust. I seek BBB intervention.Sincerely, ****** **** ************

      Business Response

      Date: 03/17/2025

      To Whom It May Concern:

      Thank you for bringing Mr. ****** ***** concerns to our attention. Attached please find our response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ***** please feel free to contact our office at **************.

      Customer Answer

      Date: 03/17/2025

      There were no services rendered, but I just want this resolved now. I won't be using this emergency room again.

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to ******************************************* room on 12-7-2022 and I paid my copay that my insurance requires. i have been getting bills for the emergency room doctor on over 10 different times and I have always calls them to advise my insurance has asked that they provide information on that leg the doctor looked at. they refused to answer the question from my insurance company and now they are trying to collect $1000 from me. they neglected to answer in a timely manner and than is their fault and not min. I have communicated with them over and over but now all the sudden i am getting letters and collection calls about this.

      Business Response

      Date: 03/07/2025

      Thank you for bringing ***************** concern to our attention. Attached please find our response to the same.

      We ask that the enclosed not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms. ******** please feel free to contact our office at **************.

    Tenet Healthcare Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.