Complaints

This profile includes complaints for Tenet Healthcare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tenet Healthcare Corporation has 69 locations, listed below.

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  Tenet Healthcare Corporation

  1445 Ross Ave STE 1400 Dallas, TX 75202-2703

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  Citizens Baptist Medical Center

  604 Stone Ave Talladega, AL 35160

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  Piedmont West Urgent Care Center

  1190 Filbert Hwy # 110 York, SC 29745

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  Palm Beach Gardens Medical Center

  3360 Burns Rd. Palm Beach Gardens, FL 33410

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  Coral Gables Hospital

  3100 Douglas Road Coral Gables, FL 33134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to the emergency at valley baptice Harlingen in which i was in the lobby in a seat while a girl came swap my nose then another young girl comes out calling my name brings me aside to tell me I'm positive with covid and my discharge papers i tell her that it (i was shocked) you're not prescribing me antibiotics and she says let me go ask she comes back at the lobby says that no because i won't be able to find at the pharmacies that they can give me a Benadryl pill which i said NO i have Benadryl on hand. i receive a bill from the hospital so i called Billing because they want to charge me 5,781.00 for the swab of my nose in which i was in the lobby i don't think so. i ask for an itemized bill which tenet health has sent me a letter and as you can see on the upload i am providing, they too have chosen to give me an incomplete itemized bill of what they are charging for the nose swab they put zeros on everything but on subtotal the put 5,781.00. Patient account number: XXXXXXXXX, charge review id number: PD22-VBAXXXXXG, Date of service: August 19,2022

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 7, 2022/10/18) */
  Dear Ms. ******:
  
  This letter is being sent in response to your communication to the Better Business Bureau, case# XXXXXXXX, regarding the patient responsibility assigned to you by your insurance provider.
  
  VHS Harlingen Hospital makes every effort to provide excellent customer service and to meet the needs of our patients. Our records indicate that Cigna was provided as your insurance carrier at the time of service. Total charges were $5,781.00. A reduction in the amount of $4,140.21 was applied to your account. Cigna processed your claim, made a payment in the amount of $45.23 and assigned $1,595.56 as your patient responsibility. No patient payments have been received for this account. The remaining balance on your account is $1,595.56.
  
  VHS Harlingen Hospital does not determine the amount of your co-insurance, deductibles, co-pays, etc... All amounts are determined by the contract you have with your insurance provider and it is ultimately the responsibility of the patient to know if their deductible has been met. Please contact your insurance carrier directly if you have any questions about the patient responsibility assigned to your account. Enclosed please find a copy of the Patient Requested Charge Review Findings showing no changes, or $0.00 in changes, for each of your line items as they were determined to be services rendered to you and billed correctly. Additionally, we have included a copy of your Itemized Statement.
  
  The process for assigning a level of care to an emergency room visit, is assigned by the attending physician. Emergency room charges are calculated and determined by presenting problem, interventions/procedures, mode of arrival, assessments and disposition. If you have questions or concerns relating to the level of care determined by the attending physician, please request a copy of your medical records or contact them directly.
  
  Additionally, your communication to the Better Business Bureau mentioned you had refused to take a 25mg dose of diphenhydramine. Our records indicate the dose was administered and is documented in your medical records. Please contact the facility should you need to request a copy of your medical records.
  
  We hope to have addressed your concerns to your satisfaction. We understand that medical billing can be difficult and we are here to help. If you have any questions or additional concerns regarding this hospital bill, please feel free to contact our billing office at (XXX) XXX-XXXX.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a low income earned and have been dealing with MONTHS of asking and not receiving the correct paperwork to handle my billing situation. My procedure is covered by breast surgery legislation and should not have been overcharged in the way that they did. It is higher than average for using insurance because the hospital did not give me the requested hospital transparency document nor give me an approximate cost for procedure. Instead they charged my insurance the max they could for a breast reduction procedure, leaving me with an uncomfortable out of pocket amount for a required procedure. Everytime I request a UBO4 form or itemized statement, it never arrives leaving me to call them again, be lied to about it being sent out, ask to speak with a manager, be told I will get a call within 5-10 business days (and not receive one), and then not get any paperwork. I only recently got an itemized statement which does show charges that make no sense. In addition, the hospital and my doctor lied to me and assured me only in network professionals would do surgery on me. What they tried to charge my insurance for the 3 1/2 hour procedure was unexplainable and for 6 months had been denied by my insurance (more than $40,000).
  
  Tenet healthcare has no idea what they are doing and has prevented me from seeking any form of assistance or litigation because they will not send me the forms I have asked for. I have countless calls documented to show I have asked for the things i require.
  
  The only resolution at this point is for the hospital and tenet health to wipe this debt from my account. No patient should go through an entire system of people to get a few documents and issues resolved. If they continue to try and send my account to collections despite me asking for correct documentation, I will be suing for damages. These are the only options left and what I will consider.

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/08/31) */
  Dear Ms. ********,
  Thank you for allowing us to review your concerns. Unfortunately, with the minimal information provided in your complaint, we are unable to locate a specific account. With an account number (partial account number, if that is all that is available), a date of service and the complete name and location (city and state) of the original creditor (name of the hospital where services were received), we can thoroughly review your patient account to address your concerns. We look forward to receiving the information that you have. Please forward all information to fax number (469)803-4504.
  
  Sincerely,
  Stephanie R*****
  Legal Dept Manager
  
  
  Consumer Response /* (3000, 7, 2022/09/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Until I receive the resolve I requested from them regarding all of the multiple issues they've caused, this response will not be acceptable. I will be making another BBB complaint to give them the necessary information about me that they claim they need because considering my background working directly with the Tenet company, they have not proved helpful through these months.
  
  I will alternatively accept a phone call to answer their questions because I am aware Tenet will try their best to use slower processes to negate the issues at hand, yet still somehow finding a way to lose my information.
  
  
  Business Response /* (4000, 12, 2022/09/23) */
  Dear Ms. ********:
  
  This letter is being sent in response to your communication to the Better Business Bureau, case# XXXXXXXX regarding the patient responsibility assigned to you by your insurance provider.
  
  Framingham Union Hospital makes every effort to provide excellent customer service and to meet the needs of our patients. Our records indicate that United Healthcare was provided as your primary insurance carrier at the time of service. Total charges were $48,814.05. A reduction in the amount of $30,940.05 was applied to your account. United Healthcare processed your claim, made a payment in the mount of $13,837.82 and assigned $4,036.18 as your patient responsibility. No patient payments have been received for this account. The remaining balance on the account is $4,036.18 due to the deductible and co-insurance on your insurance policy not being met at the time of service. Please contact your insurance carrier directly if you have any questions about the patient responsibility assigned to your account.
  
  Our records indicate at the time of service you were provided an estimated cost. An estimate is not a guarantee of the actual patient responsibility, as the total cost cannot be determined prior to services being rendered and the claim process being completed by your insurance provider. An estimate provided prior to service rendered is subject to change, and only represents a good faith estimate of what costs might typically be. Final patient/member responsibility is determined by the "contract" you have with your insurance provider.
  
  An estimate of any kind, whether verbal or written, is an estimated amount and is based off the information that would have been provided to us by your insurance carrier. We make every effort to notify our patients of potential costs, however if your insurance company does not provide us with correct and/or accurate information, it is ultimately the patient's responsibility to know if their deductible has/has not been met.
  
  We hope to have addressed your concerns to your satisfaction. Please contact our billing office to inquire about payment plans or financial assistance. If you have any questions or concerns regarding the hospital bill, please feel free to contact our billing office at (800) 346-0775.
  
  
  Consumer Response /* (4200, 14, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business did not give me a cost estimate prior to surgery. In addition, I asked for one which would've given me an idea as to how much my out of pocket costs would have been. The hospital is seemingly falsifying information.
  
  I asked for a cost estimate and was told they weren't able to give me one but would tell me at a later date. When I asked again, it was a similar statement. My surgeon told me it would likely be no out of pocket at all with no actual information but because she'd seen that before. The hospital gave me doctors after I EXPRESSEDLY said I only wanted in network providers.
  
  This hospital and Tenet Healtcare refuses to take accountability for what they did and didn't do and therefore there is no reason for me to accept this resolution. They have shown over the course of this entire year that they are okay with lying and manipulation of the facts. That is evident in this statement. With all the doctors trying to charge me seperate fees and a necessary breast reduction surgery being a right under the law, the costs the hospital and all the doctors have tried to hurdle me with after the fact was more than if I had gotten the surgery without using insurance. I also have evidence to show my insurance has had to send these providers letters to stop trying to overcharge me.
  
  My issue is not with my deductible, it is with this Hospital's continued lies regarding me getting an estimation of benefits, not giving me the doctors I requested, trying to overcharge my insurance as much as possible so that my out of pocket would be so high, and bills galore for a necessary procedure.
  
  This is tenet healthcare. I refuse to accept this because they are not being truthful. The only option possible if for them to wipe the remaining $4000 for the emotional turmoil they have caused me by not respecting the law that requires them to give me an estimation of everything and to RESPECT my wishes prior to surgery.