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Business Profile

Hospital

Tenet Healthcare Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tenet Healthcare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tenet Healthcare Corporation has 69 locations, listed below.

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    Customer Complaints Summary

    • 114 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to report a billing issue with Tenet Healthcare regarding an emergency room visit for a foot fracture. I received a bill from Harper University Hospital on February 15, 2025, for an amount of $12,114.Upon calling the hospital to inquire about the charge, the representative informed me that the reason for the high bill was because I was not a plan member. While the supervisor was on the line, I contacted the hospitals billing department directly and was told that the correct charge was $276. When I mentioned this to the supervisor, they stated the $276 charge was for the hospital services and that the $12,114 bill was for the physicians services.I then contacted Harper University Center, where I was given another bill of $49 for the physicians services. When I spoke with a representative named ****** *., she acknowledged that the $12,114 charge was incorrect but confirmed it was indeed the correct amount. However, no one at the hospital or billing department has been able to verify this charge or provide clarity on the matter.Given the conflicting information and lack of verification, I believe this situation constitutes fraudulent activity and I am formally reporting this issue.I would appreciate your assistance in investigating this matter.

      Business Response

      Date: 03/14/2025

      To Whom It May Concern:

      Thank you for bringing Ms. ********* ******* concerns to our attention. Attached please find our response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms. ******* please feel free to contact our office at **************.

    • Initial Complaint

      Date:02/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being told that I am responsible for a bill that I did not create. I've never been to *******.

      Customer Answer

      Date: 02/17/2025

      I am being told that I am responsible for a hospital bill for services that my 18 year old daughter received while she was in *******. I am being told that in the state of ******* she is considered a minor. I have spoke with them countless times letting them know that in ****** at the age of 18 she is considered an adult and had went to ******* with her boyfriend after college let out in May. They then told me that I am responsible because I had signed for her. I keep telling them that that is impossible because I have never been to ******* nor did I ever receive anything from them electronically to sign. When the hospital initially contacted me I was only asked if I was her mother to which I replied yes (I had been given legal custodianship by the court until the age of 18). They then asked me if she had insurance to which I replied she was receiving state insurance because she had been a **** of the state and explained that since she was 18 I no longer had access and she would have to check with *******. When I asked what she was being treated for I was told that she had been referred to them and that they didn't know. I didn't push the issue because of HIPPA laws and dismissed it as just them trying to get insurance information. However now they are trying to hold me responsible for the bill and even sent it to a collection agency. Can they do this?

      Business Response

      Date: 02/18/2025

      Thank you for bringing ******************** concerns to our attention. Attached please find our response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms. ********** please feel free to contact our office at **************.

    • Initial Complaint

      Date:01/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My doctor told me to go to ************************************ Hospitals emergency room to get tested for Covid during an office visit. I followed her instructions and went to the emergency room. I arrived at 9.33 AM on December 11, 2024. Conveniently for the hospital, no discharge time was noted on the ************************* Summary I was given upon checking out.I was in the hospital at most 90 minutes. The charge for the Emergency Room came to $6,560.00 and for ****************** $1,574. This is nothing short of highway robbery - more than $8,****** insurance company paid all but $555. I dont feel that I should be responsible for these $555.00 due to the exorbitant charges. As such I feel this fee be completely and immediately dismissed.

      Business Response

      Date: 01/22/2025

      To Whom It May Concern:

      Thank you for bringing Ms. ******** ****** concerns to our attention. Attached, please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms. ******** *****, please feel free to contact our office at *************.

    • Initial Complaint

      Date:12/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a surgical procedure on 7/24/24 at **************************************** owned by ****************** and stayed at the hospital until 7/26/24. Prior to my surgery I was harassed repeatedly to prepay my deductible which I refused to do as a) surgery could have easily been cancelled and b) I have an HRA and was not responsible for the full amount. Since surgery my *** (***********************) has sent three checks for $2,173, the third check was finally cashed on 11/25/24. Tenant did not apply this amount to my account and when I called on 12/23/24 I was told it was applied to a second account for 7/22/24 (I was not admitted until 7/24/24 so I do not know why this account exists) that had a $0 balance and a refund check was issued to *******************. I called again on 12/24/24 with a representative of ******************* to try to resolve the issue. As HRC was not due a refund they could not cash the refund check and instead planned to send it back to ******. The first representative I spoke with stated that I had no account. I gave her my reference number and the account number from the bill, she could not find anything. The second representative I spoke with could not find the $0 account from 7/22/24 and therefore could not see a refund. I would like this refund check cancelled and the check cashed by ****** applied to my outstanding balance

      Business Response

      Date: 01/08/2025

      To Whom It May Concern:

      Thank you for bringing Ms. ****** *********** concerns to our attention. Attached please find our response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms.Clearwater, please feel free to contact our office at **************.

      Customer Answer

      Date: 01/08/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service 6/5/2023 This was a procedure that I had at *************************************** in **********, **. I paid my copay of $714.04 at the time of service but the claim was denied due to the hospital providing the wrong code to my insurance company. During the past year and a half I have been in constant contact with the hospital and insurance to get this resolved. They finally approved the claim on 9/26/24 but have still yet to release my refund. I met my deductable and out of pocket for the year of 2023 outside of this claim since it was denied. I was in contact with ********* since it was denied in June 2023, I provided the hospital with the proper code in August 2023. It still took them until 9/26/24 to get this approved. Since 9/26/24 I have been in contact with the hospital multiple times each month and all they can tell me in my payment is pending. They will not let me talk to anyone that is completing this refund. The only people I can talk to is people at their homes that can do nothing to help me. They have told me they escalated this issue but there is still no resolve. I was told on Oct 10th that it would be sent out in 30 days. I contacted back on November 20th and was told it was just approved and would take 30 days. I called on Dec 13th to see what the status was and it was still pending. I called again on Dec 16th to check and it is still pending. They have told me there is nobody in the hospital that I can speak to about this and they use third party companies to complete this process but they do not have that information. This issue has gone on for far too long and if I owed them they would already have me in collections. So that is why I am contacting now to try and get this resolved.

      Business Response

      Date: 12/23/2024

      To Whom It May Concern:

      Thank you for bringing ******************* concerns to our attention. Attached please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to *********** please feel free to contact our office at *************.

    • Initial Complaint

      Date:12/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the emergency room on December 2nd. I was not taken to the back, given a bed, or performed any tests on. All that was done was them only taking my blood pressure and weight and apparently those services are worth ***************************************************************************************************************** entering the emergency room was the 3000 dollars. I asked so a blood pressure cuff is worth the 3000 dollars. The representative, ******, fully and bluntly asked yes. They took my insurance and after all that are requesting I pay 300 dollars for my presence in there hospital emergency room. I am willing to pay a justifiable price which was listed on my insurance card of 150 dollars, but charging my insurance 3000 dollars is astonishing. I would also like a detailed reason as to why they claim my service was 3000 worth.

      Business Response

      Date: 12/23/2024

      To Whom It May Concern:

      Thank you for bringing ******************** concerns to our attention. Attached please find our response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to *********** please feel free to contact our
      office at **************.

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over 5 months ago, 7/29 I was treated for my annual physical at no charge through my insurance carrier. I was then charged and paid for this visit through my error. I initiated a complaint with ********* for a refund. In 9/12 their response was that they spoke to ***** at **** it was corrected. A refund would be submitted on their end. To this day nothing. On 11/26 I asked "can someone please help" , nothing... I am at a loss. I have documentation on the web site of 12 email conversations. Still nothing. Can you help me get the refund of $112.18 they said I was due?

      Business Response

      Date: 12/23/2024

      To Whom It May Concern:

      Thank you for bringing ******************** concerns to our attention. Attached please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to ********** please feel free to contact our office at *************.

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************************ at ******************************* Center I am filing a formal complaint regarding the poor and negligent treatment my wife received at ******************************* Center in *********, **, on May 16, 2023. My wife arrived at the ** around 3 PM with severe chest pain from a collapsed lung. She wasnt seen until 8:30 PM, a wait of over five hours, which is completely unacceptable. After speaking with the doctors, we requested a transfer to Presbyterian Hospital in ********* due to concerns that Piedmont was understaffed and unable to provide proper care.The ** doctor assured us that Piedmont had the necessary staff and promised my wife would be seen by a lung specialist the following day. However, after being transferred to a hospital room, she was kept on oxygen for five days with no further treatment, even though her oxygen levels were consistently 99%-100%. Only X-Rays were taken, and the promised procedure was never ************ make matters worse, the nursing staff failed to administer my wifes blood pressure medication on two separate occasions, even after I brought it to their attention. When I requested a transfer to Presbyterian after two days of no progress, they assured me that they could provide the care she needed.Finally, on Sunday, May 21, after five days of inadequate care, the lung doctor informed us that they couldnt perform the procedure and instead transferred us to ******** Hospital in *********. It was only after my sister, a PhD ************ and Clinical Nurse, intervened that the transfer occurred the same day.We were then immediately sent a bill, despite the subpar care and my wife being essentially held there against her will. I have photographic evidence of the conditions and treatment at ********, which I can provide as part of this complaint.This failure to provide timely, competent care is a clear violation of my wifes rights. I expect a full investigation and appropriate compensation for the damage caused.

      Business Response

      Date: 12/12/2024

      To Whom It May Concern:

      Thank you for bringing Ms. ****** ****** concerns to our attention. Attached, please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms. ****** please feel free to contact our office at **************. 

    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a patient at this hospital currently scheduled to be in surgery this morning and they have taken me to the surgery flood twice and returned me back to my room without an explanation . No one can give me a straight answer

      Business Response

      Date: 11/12/2024

      Thank you for bringing Mr. ****** ******** concerns to our attention. Attached please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ******** please feel free to contact our office at **************.

    • Initial Complaint

      Date:11/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/8/24 I presented to Good *** MC with right hip pain. I received an injection and medication and then was told I needed a diagnostic test.I was NOT informed of the following charges that appeared on my statement:Imaging - $10,800 Pharmacy - $223.00 Emergency Room - $6,723.I have also received other invoices for the radiologist ($402.00) and the doctor ($2,266.00),When I call the billing office at ************ I am connected to a "representative" with very broken English and who have not been able to provide any assistance.I have attempted to contact Tenet who owns Good *** at ************. When I explain the above to the operator and ask to speak with someone in customer service - but not the previously mentioned billing department, I have repeatedly been disconnected.I also am being harassed by text messages about my balance despite opting out of text communication.I am looking for some resolution as to a "reasonable" fee for services rendered and am respectfully requesting your assistance.Had I been informed of the costs associated with this visit, I would have treated elsewhere.Thank you!

      Business Response

      Date: 11/12/2024

      To Whom It May Concern:

      Thank you for bringing ********************* concerns to our attention. Attached, please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms. *********** please feel free to contact our office at *************.

    Tenet Healthcare Corporation is NOT a BBB Accredited Business.

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