Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired them November, was told by lawyer that I could speak and work directly with him. Reached out for weeks to get educated and learn my options. Things began to happen in my case and I could not get any help. When I did speak to someone I felt judged and talked at. I asked about getting a new attorney and how I was made to feel and he just said ok!

  

  Business Response

  Date: 12/30/2024

  We have met with the complainant and believe we have next steps lined up for them that will fully resolve their issue.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up to use Allmand Law to file bankruptcy and when we terminated their representation of us they refused to refund 150$ although nothing was done on the case, ignored my calls in the day in question and did NOTHING on our case outside of collecting our payments I am seriously ill and this was not a good way to treat a ********* seems they do this to a lot of clients by merely reading BBBcomplaints and online comments

  

  Business Response

  Date: 12/30/2024

  We take all of our clients' concerns very seriously and a continued commitment to customer service is something that drives this firm in every aspect of our business. It is understandable that a client feels like "We have done nothing" when they cancel before their ultimate goal, which is the filing of their Bankruptcy Petition and the discharge of their debts, but this simply isn't the case. We have represented this client since November of 2024, provided the client with a letter of representation to field creditor calls and verify representation, processing incoming documents, and pulling the asset evaluation for the client's asset. 
  
  Our goal is to consistently provide a streamlined process for the preparation and filing of our clients' cases.  
  
  Although our attempts to contact Mr. ******* have been unsuccessful, we have provided a resolution in accordance with our Retainer Agreement and believe this will successfully resolve the matter. We remain committed to addressing any and all issues on Mr. ********* case file now and in the future.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary: I am filing this complaint against Allmand Law Firm due to their handling of my case, poor communication, and lack of accessibility to legal guidance throughout the process. I entered into a payment plan with Allmand Law Firm, paying $300 monthly, and understood that they would not begin working on my case until I completed the payments. I made my final payment a month ago, after which they informed me that I needed to submit paperwork to proceed with my caseinformation that was not disclosed earlier. When I reached out to the firm with questions and concerns, (during thr payments) they refused to allow me to speak with a lawyer or even a paralegal. This lack of access to any legal professional during the process was frustrating and concerning, as I was left without adequate support or answers. After deciding not to move forward with the case, I was informed that I would only receive a $500 refund, as my case had been "open" for over a year. While I understand that I signed a retainer, the firm's statement that they had not actually worked on my case until I completed payments conflicts with their limited refund offer. This has led me to lose confidence in the firm. Resolution Desired: I am requesting BBB assistance to obtain a fairer refund. Given the firms statement that they had not begun work on my case, I believe I am entitled to a larger refund than $500. The lack of transparency and refusal to provide access to legal support have left me feeling unsupported and misled. I hope for a resolution that reflects fair treatment and accountability from Allmand Law Firm.

  

  Business Response

  Date: 11/05/2024

  We appreciate the opportunity to address your concerns and apologize for any frustration you experienced during this process. Our team is dedicated to helping clients navigate challenging times with clarity and support. While we did begin preliminary work on your case in line with our standard procedures, such as gathering necessary reports and conducting initial research, we understand that the process can feel more valuable once the case has moved to the filing stage.
  
  As discussed, we reviewed your feedback and worked together on a solution. Our goal is always to ensure that clients feel fully supported and informed at every step, and were committed to enhancing our communication practices to provide greater clarity and accessibility throughout the entire process.
  
  Thank you for allowing us the chance to resolve this matter directly, and please reach out if you have any further questions or concerns.

  Customer Answer

  Date: 11/05/2024

  I have reviewed the business response and accept this resolution. I am pleased to say that the issue has been fully resolved to my satisfaction.

  Resolution and Satisfaction: Mr. ****** was incredibly professional and understanding, taking the time to address my concerns with care. His assistance changed my perspective, and I am grateful for the positive outcome. I now feel confident in the firms commitment to client satisfaction.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024 I contacted Allmand Law after my business truck was picked up on repo. I was also late on my mortgage so after going through everything with the person on phone I hired them to file Ch 13. It all happened quickly & they took my down & filed right away for a "bare bones" bankruptcy so that I could get my truck back. Next, I was asked for documents. I told them I know my QuickBooks isn't accurate because I had to let my bookkeeper go. Didn't matter. Then I had a call with attorney to go thru everything and she gave me a payment. I told her I could not afford that right now. She yelled at me and said, "well, according to your p&l you can!" If they knew how to listen this all could have been avoided. I had to refuse to pay so it was dismissed. I had conf call with docket attorney next and it went well. I went ahead & decided since I had already gone this far, surely they wouldn't s**** up again. I was wrong. I will just end with the guy who calls you to keep you from leaving almost had me suckered. Then he scheduled for me to speak with a managing partner because of all the mess I went thru. The call never came. I called the next ******** apologized and said he accidentally deleted the appt! Needless to say, he didn't even try to talk me into staying any longer. You would think it would end there, but it didn't. I went & spoke to another attorney and found out that I qualified for a Ch 7 because more than 51% of my debt is from my business! I told Allmand Law this several times! I also told them that I had some money coming and I could get vehicle & house current. Never once did they acknowledge this was an option for me until the day I told them I was leaving. I would like my initial down payment of $1500 back. I don't want to hear about how much I owe for them to review things either. If they had just listened this could have ended so differently. I could have already been done with this mess. It's so important to listen!

  

  Business Response

  Date: 11/06/2024

  Allmand Law has reached out to Ms. ******* in an attempt to discuss the complaint that she has made here.  Unfortunately, we have been playing some phone tag and the ball is currently back in her court to return so that we can resolve this matter.  In advance of that, we do wish to convey our sincere regrets regarding any perceived customer service failings she may have experienced while a client of this firm.   However, it should also be noted that the chapter she elected to pursue while a client of this law firm was not the product of any failure to listen on our part.  As she states in her complaint, included in her goals at the time she hired this firm were 1) to retrieve a recently repossessed vehicle; and 2) get caught up on her mortgage.  A Chapter 7 bankruptcy would not allow her to do either of those things if she had filed under that chapter from the outset.  In other words, Ms. ******* seems to imply that the sole reason she pursued Chapter 13 relief was due to some misunderstanding on our part about her income.  That is not true.  Similarly, she seems to be taking the position that because her Quickbooks being out of order, that she could produce erroneous profit and loss statements to the Court.  That is also not true.  As we communicate both verbally and in writing, the information provided to this firm, the bankruptcy trustee, and the Court has to be true.  While no one from the Court ot the trustee's office is likely to come check her submissions against her Quickbooks (and if they did, she would have a chance to reconcile them), they do have to be true and complete.  We will continue our efforts to reach our former client and have a productive conversation about these topics and any other issues that she would like to address.  Either way, we do wish her the best in her future endeavors and hope that her new attorney has made these basic points to her as she pursues relief under Chapter 7.

  Customer Answer

  Date: 11/06/2024

  I am rejecting this response because:   I called the person back this morning and after being on hold for 18 minutes I was told I would get a return call, which I never got. The assumption that I elected to do a Chapter 13 is misleading as this was the only option given to me. Had the numerous people I spoke to listened to me at all there should have and could have been another plan to resolve the matter since I told anyone who would listen I had revenue incoming by August that would get my mortgage and personal vehicle current. There was a huge disconnect there. The fact that I told anyone and everyone that I needed more time to get my books in order is also my duty. To tell. Nobody and I mean nobody seemed to care. I was given no preparedness for what to expect going into this and the only reason I filed to start with is because of incorrect information I was given by whoever I spoke to from the start that said I could cram down the payment on my business lease vehicle, which I found out only halfway into this that this information was incorrect. It was literally the reason I filed so soon.  The final straw was the appointment to retain them after all of this fiasco accidentally was deleted from the calendar so no call every came from the partner I was expecting. This was a colossal joke from the start and when so much is at stake I would expect much better experience than what I had. Period. 

  

  Business Response

  Date: 11/11/2024

  As we previously stated in this matter, we wish to convey our sincere regrets regarding any perceived customer service failings Ms. Shields may have experienced while a client of this firm.   While we disagree with Ms. ******** interpretation of some of the facts and circumstances of this matter and the advice that she received here, we are nonetheless pleased that we have been able to work together to resolve the matter.  We remain steadfast that the chapter she elected to pursue while a client of this law firm was not the product of any failure to listen on our part.  A Chapter 13 bankruptcy was the only chapter that would have allowed her to achieve her goals at that time.  Similarly, our position regarding the need for producing complete and accurate information to be used in the bankruptcy preparation process has not changed.  We do wish her the best in her future endeavors and hope that her new attorney has made these basic points to her as she pursues relief under Chapter 7, and we wish her much success in that pursuit

  Customer Answer

  Date: 11/11/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: July 3, 2024 The amount of money you paid the business: 2998 What the business committed to provide you: chapter 7 bankruptcy What the nature of the dispute is: scammed. Told originally I could file chapter 7, then after almost three months of no communication outside of telling me to submit documents over and over, told I could only do a chapter 13. Whether or not the business has tried to resolve the problem: they offered to refund the filling fee since I didnt actually file bankruptcy but refused to refund further. So, refunded a total of 300 some odd dollars out of $3200 total saying that I had a credit if I changed my mind and wanted to do chapter 13, even though I advised I did not and will not do a chapter 13. They told me they would not refund, only leave a credit for a service that I will never want and that I dont have to get a breakdown of why the refund is only 300 some odd dollars out of 3200 when they literally did nothing but tell me to submit documents over and over and over for months. Feel like I was baited and switched.

  

  Business Response

  Date: 10/25/2024

  We have been reaching out to this client daily through phone, email, and text messages, but have not yet received a response. We encourage the client to contact us directly and ask for *******, who can personally assist with any questions or concerns. Significant changes in income can impact eligibility for Chapter 7 bankruptcy, and we are committed to providing all available legal options to help our clients achieve a fresh start. We remain dedicated to thoroughly explaining these options and working toward a resolution that best serves our clients needs.

  Customer Answer

  Date: 10/29/2024

  I am rejecting this response because:   It is not addressing the fact that I was told that I would be eligible to do a chapter 7 and then after paying, told I can only do a 13 because I make too much. I answered those questions before I paid about my income. Nothing changed. They literally got me to pay, stalled for almost 3 months asking me to resend the things that I had already sent to prolong the process, and then once I figured out I was being lied to, told me they had done too much work to issue any substantial refund. 

  

  Business Response

  Date: 11/06/2024

  We understand the frustration Mr. ************* has expressed regarding his bankruptcy options. We genuinely wish to resolve this matter and clarify any misunderstandings or concerns.

  To address the primary issues:
  
  Eligibility for Chapter 7 vs. Chapter 13 Bankruptcy: We empathize with Mr. *************** disappointment in being informed that Chapter 13 is his only viable option. Eligibility for Chapter 7 is subject to federal regulations and often influenced by income, household size, and other financial considerations. These assessments must align with legal standards, and adjustments in eligibility may result as further information is gathered.
  
  Efforts to Communicate and Resolve: While we received an email from Mr. ************* requesting a refund, it expressed no interest in having a conversation to discuss the details. We want to ensure that any resolution, including a potential refund, is processed accurately. This requires confirmation of important details that are best addressed through a brief discussion, such as the refund method and available forms of payment. We have made attempts to reach Mr. ************* by phone, email, and text, and remain committed to assisting him directly. We have attached a log of communications.
  
  Refund Consideration: We offered to refund the filing fee and retain the remaining balance as a credit for future services. If Mr. ************* wishes to pursue this further, we are open to discussing potential options, provided we can have a constructive conversation to establish any necessary adjustments.
  
  Our ultimate goal is to achieve a fair and satisfactory resolution, whether that involves a refund or another mutually agreeable outcome. Mr. ************* may contact us at his convenience and ask for *******, who is prepared to assist personally.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the law firm to cancel the payment plan as I don't need their services in September 2024. They took $200.00 from my account on October 03, 2024. I called them three times to put the money back into my account and now my account is overdrawn as they did not put it back into the accoutn

  

  Business Response

  Date: 10/09/2024

  Our office received this complaint from the BBB on 10/9 though it appears the client submitted it on 10/7. Prior to receiving this complaint, we achieved a successful resolution to this client's concerns and we have confirmed this again today 10/9 via phone call.

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refund me all of my money, I cancelled my account and now they want talk to me

  

  Business Response

  Date: 10/07/2024

  Our office received a cancellation request on October 3rd via a phone call with our receptionist. On the same day, we promptly returned the call but were unable to reach the client. We made a second attempt later that day, but once again, contact was not established. Additionally, we sent an email on October 3rd to inform the client that we had initiated the case closure process. A manager was set to review the file and complete the close-out procedure, which includes evaluating billable hours. If a refund is applicable, it is critical that we speak directly with the client to confirm payment arrangements.
  
  The following business day, we received this complaint through the BBB. Since then, we have successfully communicated with the client and have provided a resolution that we believe meets their satisfaction. We wish the client the best as they continue their legal journey.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Allmand law on September 20th 2024 and attempted to cancel the contract on September 23rd 2024 as per the 3-day clause in the contract. Allmand law is refusing to honor that right to cancel the contract and issue a refund of my $300 deposit. Their system deliberately is built to prevent you being able to cancel the contract. Not only did I call and speak with a front desk receptionist on multiple occasions, I sent text messages, left voicemails for a ticket, and was required to have two phone conferences about canceling my contract. They drew the process out until October 1 2024 in an effort to avoid returning my deposit. A company that is doing business legitimately has no need to keep money that did not earn. Despite my every effort to comply with a three-day cancellation clause I could not do so because of their own system preventing it. I hereby request and immediate refund back to the original card for the $300 I paid.

  

  Business Response

  Date: 10/07/2024

  While our offices made no efforts to delay the cancellation request from this client, we acknowledge confusion around the cancellation process and our understanding of the client's intentions. We have been unable to contact our client since the receipt of this BBB complaint, but the client's updates on other platforms indicates they are aware of the resolution provided. 

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid $1500 for them to handle my chapter 13 BR. I only went ahead past the consultation, because I was told multiple things regarding my bankruptcy. Now that Ive sat down with an attorney who told me they could care less and the amount doesnt matter to them the whole thing just gives me bad feelings.Its misleading to tell someone one thing in consultation make them pay the full amount before they talk to an actual attorney just for the attorney to Sidestep and change the information that was told to you within the same company. When asked for a new lawyer - I was blown off. When asked for a refund - no response.I am filing a complaint with the BBB as well as reporting to the state bar for illegitimate legal advice.

  

  Business Response

  Date: 10/07/2024

  Our managing attorney met with our client and we believe a resolution has been reached that allows our client to achieve their goals. We remain committed to providing excellent legal care for our client's case now and in the future.

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filed a Chapter 13 bankruptcy with Allmand Law Firm. We had a consultation via telephone and upon paying the deposit that was required, that is when the process was scheduled to begin. This was in April 2024. I was assured on multiple occasions by their legal team that they could protect my vehicle and home. Due to being laid off for several months, I obtained a title loan that I ultimately could not pay back. The legal team assured me that they could protect my vehicle from getting taken and that they could work with the lender to come to a payment agreement. They even encouraged me to pay the deposit quickly to get protection on my vehicle. I am a single mother of four children, who had been laid off and actively trying to find another job, with no luck thanks to the current job market. I scraped together the deposit and paid the law firm to get the bankruptcy started. It took them months to even get the documentation filed, despite me completing everything and submitting required documents in a timely manner. I would speak with their staff every month just to ensure that my vehicle was protected because I was getting telephone calls from the lender daily. They assured me that they were actively working with the office and that I was fine. Well, that was all lies. My vehicle was taking on the SECOND day of my new job that I started August 2024. Mind you, payments were already being sent to the trustee at this point, so why were my assets not being protected as promised? Once I informed Allmand Law about what happened, I will admit, I was upset and requested a partial refund. They stated that they would not issue me a *****. They stated that they would get me vehicle back. Fast forward to the end of September, I still have not gotten my vehicle back and after speaking with the lender multiple times, Allmand has not even contacted them, NOT ONCE! If you are considering filing bankruptcy, please find a better solution, because Allmand Law is no help.

  

  Business Response

  Date: 10/07/2024

  While we are unable to address specific case details in a public forum, we strongly dispute the claims made in this complaint. Timely and effective communication between clients and our office is crucial to ensuring successful outcomes, especially in complex matters like Chapter 13 bankruptcy.
  
  In this case, despite our continued efforts both before and after this complaint, we have been unable to establish contact with the client to resolve the issues at hand. The time-sensitive nature of their bankruptcy case requires prompt communication, and the client’s lack of response jeopardizes not only the handling of this complaint but also the overall health of their Chapter 13 case.
  
  We will persist in our efforts to reach the client before their case faces potential dismissal, offering legally compliant solutions that align with their original goals. It is important to stress that the options we can provide are strictly governed by the bankruptcy code, and we remain committed to offering guidance based on these legal parameters.