Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/2023 I initiated a relationship with Allmand Law with the intent of getting more information on a debt consolidation loan while being open to other forms of getting rid of my debt. I was heavily sold to on filing for chapter 13 bankruptcy and after the first call I didn't even know that's what was going to happen. I was told that this was essentially the debt consolidation I was looking for. Before filing they required a $1500 retainer, which I had to make payments on since I am struggling financially. I have since paid $1000 and it recently became clear to me that this is not the right option for me, so I let them know I wouldn't be moving forward and asked for a refund. They proceeded to make a big deal out of this and set up a call with someone specifically to talk about closing my case. This person tried to talk me back into filing and then told me that I may not get the full refund. I am now being told that I'm getting nothing back. This is thievery, plain and simple.Since receiving the email that I have included in the supporting documents, I have been unable to make any calls or send emails, leading me to believe that my contact information has been put on a block list by the firm. I came to them genuinely asking for help as a struggling individual and they have fully taken advantage of me and the $1000 I lost is much more to me than the $1000 they gained. I'm hoping this can be made right.

  

  Business Response

  Date: 04/28/2023

  After speaking with our client, we believe we have addressed all concerns and we remain committed to assisting in any way possible in the future.

  Customer Answer

  Date: 04/28/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a disabled veteran that can't work and got behind and decided to do chapter 7 bankruptcy. After finishing making my payments in the beginning of February I talked to two paralegals and lawyer and found out I didn't qualify for chapter 7 so they began to try to push chapter 13 on me which I didn't feel comfortable about so I decided to go a different route. I paid $2995 and these thieves only refunded me $112. They've just made my situation worse than before not only am I still in debt now I have to just eat a $2800 loss when nothing was done.

  

  Business Response

  Date: 03/29/2023

  We've had a productive meeting with our client and are happy to say that we've worked together to find a solution that addresses all the concerns raised in this complaint.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed chapter 13 with Allmand Lawyer Firm on August 2022. It's now March 2023. The reason are they have switch attorneys three times, I'm submitted the same documents a minimum of three times, I have tried to reach out to my attorney many times but the person that answers the main number or answers the email REFUSE the request, a filing was canceled because the Allmand attorneys and Trustee were not familiar with the ***** ********************** to pay past due mortgage payments, I had a letter verifying I was approved for the full past due amount but the Allmand attorneys or Trustee would not look at the letter which is a State wide program from the ******************* I was charged an extra $600, they are forcing me to turn in a renovated motor bike for my disability and keep an SUV that no long works due to high miles, before meeting with the trustee on March 13th the NEWEST Allmand attorney representing me didn't call for an update. He stated, my file was enough then will while talking to trustee the Allmand lawyer said he NEVER had talked to me before, Allmand attorney made disability jokes,. Lastly, I requested to talk to Mr. ********************** or whoever is in charge my NEWEST allmand Attorney stated "I will try". I have requested to talk to Mr. ********************** or whoever is in charge many times. It's not allowed. I can only talk to the admin staff. It's been a HORRIBLE Experience.

  

  Business Response

  Date: 03/24/2023

  We appreciate your feedback and the opportunity to address your concerns. We have thoroughly investigated the issues outlined in your complaint filed with the Better Business Bureau, and we would like to provide an update on the matter.
  

  After receiving your complaint, our team immediately scheduled a meeting with you, our valued client, to discuss the concerns in detail. During our meeting, we took the time to listen to your questions and worked together to find suitable solutions. We understand that clear communication is essential, and we are committed to providing timely and comprehensive responses to any issues that *** arise.
  

  As a result of our discussion, we believe we have successfully resolved all outstanding questions or concerns.

  We would like to emphasize that your satisfaction is our top priority, and we are dedicated to delivering the highest level of service to all of our clients. If any further questions or concerns arise in the future, please do not hesitate to reach out to your paralegal or attorney via email to ************************************* or call our office at ************. We are always available to assist you.

  Customer Answer

  Date: 03/24/2023

  Hello, 

  Today (3/24) talked to supervisor of Allmand Law Firm, Im satisfied with the outcome. I talked to ******** about all my concerns and I feel he will correct them.  Please close my case. Thank you for all your help. *******************************;

  Customer Answer

  Date: 04/04/2023

  Hello,

  Today (3/24) talked to supervisor of Allmand Law Firm, Im satisfied with the outcome. I talked to ******** about all my concerns and I feel he will correct them.  Please close my case. Thank you for all your help. *******************************;

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was put on a payment plan and they got their money every two weeks, yet when I tried to contact them with a question via email, no response. Same when I left a voicemail. I have to conclude it is either a scam or just a very bad firm and will definitely not continue to use them. I would like a refund of the over $600 I've already sent, but I'm sure they will squirm their way out of it.
  

  

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/03/15) */
  Prior to this complaint, we have had no indication that our client was dissatisfied in any way. Our records indicate the communication we have received from this client has been answered timely whether it has been via email or phone call. After receiving this complaint, we placed phone calls to the client, who called back after business hours and left a voicemail indicating that they wanted all communication in writing. We have emailed our client multiple times requesting details on what prompted this complaint and asking for an opportunity to correct any issues they have been experiencing. We have not received any return emails or phone calls. At this time, we are unable to address any issues until we have a complete understanding from our client on what exactly those issues are. We remain committed to resolving this at our clients direction. At this point we have met with the client multiple times to prepare their bankruptcy case, done extensive document collection, petition preparation, pulled valuations and provided timely responses. We are prepared to move forward with them under the terms of our retainer agreement.
  
  
  Consumer Response /* (3000, 7, 2023/03/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It took my filing a complaint to the BBB to finally get a response from ******* Law Firm. I did receive a phone call on 3/6/23 at 5:06 pm and another at 6:16pm on the same evening. I did respond to the voicemails with my own informing them I wished to receive any further communication via email. However, I never received a single email from ******* Law Firm, before or after I filed a complaint, other than emails indicating receipt of payments. The last actual email regarding my case was on 9/7/2022, which was when I first signed up with ******* Law and they were completing their intake and information requests. I have attached the email threads I sent to ******* Law starting 2/23/2023, when I had a question about my case. I sent another email on 3/3/2023 when I did not receive a response, then again on 3/6/2023 informing them I no longer wished them to handle my case since I still had no response from them.
  I have checked my spam folder, and my emails sent to them were to the only email address I was provided "*********@allmandlaw.com" which I copied and pasted from their original emails. So, I don't understand why they claim to have never received an indication that I was dissatisfied and that they answered me in a timely manner. I have not received any responses via email from ******* Law Firm. I would like to see the emails they claim to have sent. It also does not seem as though my case has received any kind of management, since I am starting to get letters from creditors informing me they have had no communication from the firm.
  When I signed up with ******* Law Firm, I was told by Karol Gomez that Chapter 7 bankruptcy was my best option for my situation and to stop paying my creditors, although I was current on payments. I was also told I needed to make less money to qualify for Chapter 7 bankruptcy. So, I did as advised, stopped paying my creditors and cut my hours to make less money. As a result, my credit score went from fair to poor and I am left trying to figure out how to make minimum payments that total in the thousands. I still feel this company is a scam. There are numerous other complaints and reviews from people who have had the same poor treatment and lack of communication from ******* Law Firm. They did finally stop taking payments as I requested. Now I would like a refund on what I have previously paid.
  
  
  Business Response /* (4000, 9, 2023/03/20) */
  We spoke with our client today on this matter and believe it has been resolved. We remain committed to assisting further in any way possible going forward.
  
  
  Consumer Response /* (2000, 12, 2023/03/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  This was a case of miscommunication. I finally was able to speak with someone from the firm on the phone and discovered there is a problem with my email server that prevented me from seeing the emails they had sent to me.

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This firm has consistently not met expectations. They cannot communicate well at all with me(their client!); all they seem to care about is drawing a monthly charge through a Ch13 filing. I wanted Ch 7 filing yet they lied and made excuses of why I should file Ch 13. I tried many times to get in context with my lawyer AFTER he has cancelled meetings with me. All I am told is he is unavailable. I received an email from my lawyer telling me he can meet with me after 5 this week. That was a blatant lie as well. Do not ever use these crooks for your bankruptcy filing! I want a refund!
  

  

  Business Response

  Date: 03/10/2023

  Business Response /* (1000, 9, 2022/12/08) */
  *** ***** in our office met with the complainant prior to the receipt of this complaint and addressed all concerns described. After speaking with complainant again this morning we believe this matter to be resolved.

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been highly disrespectful and inconsistent. A couple of weeks ago I spoke with a manager and relayed all the issues we've been experiencing. I thought we would be getting better service, but it came time for our call with the attorney today, and he was late again. The people answering the phones can't actually answer any questions and only relay messages and that's if they talk to you long enough to actually listen to what you're saying instead of just trying to get you off the phone. Our case was supposed to be filed in September. There were some circumstances that prevented that on both their end and ours, but there was no reason the case couldn't have been submitted in October. We're now halfway through November and our case still hasn't been filed. We're no longer interested in working with Allmand Law because of the atrocious service we've experienced and expect a full refund. Complaints and grievances will be filed with the Attorney General of Texas and the State Bar of Texas.

  

  Business Response

  Date: 02/14/2023

  Business Response /* (1000, 5, 2022/11/28) */
  Mr. ******* in our office met with complainant on 11/23/2022 to address concerns regarding appointment scheduling / timeliness. We believe we have resolved these concerns and will continue work towards a positive outcome for this client in their future matters.
  
  
  Consumer Response /* (2000, 7, 2022/11/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed chapter 13 bankruptcy with ******* Law in 2018 to protect my home. There was not one creditor that was delinquent at the time. I spoke to/met with several different reps at ******* at the start of the bankruptcy process. One specific lawyer represented me at the 341 bankruptcy hearing. Before the hearing, whenever I met with the ******* reps, I requested:
  1) one creditor be excluded from the plan so I could continue paying it separate from the bankruptcy plan amount.
  2) The credit report contained 2 creditors (small charges) that I disputed . I asked that these 2 creditors be excluded and no payments made from my monthly plan payments.
  3) The attorney informed me that all creditors had 90 days to respond/file a claim. If no claim was filed, that amount owed would be taken off my bankruptcy debt. I requested a REDUCTION in the required monthly amount whenever the plan was finalized. After the plan was finalized, over $20,000 of debt was taken off the total amount. ******* Law DID NOT reduce the monthly amount as I requested and they agreed to do!
  4) I have numerous emails to ******* Law (the only way to contact them after they get paid) asking that they modify the plan as discussed from the beginning. After 2 years, the response was that it would cost $600 to modify the plan that should have been done at finalization. Subsequent emails resulted in ******* agreeing to modify the plan at no cost. The next email stated there was a "typo" and the cost is $600!
  
  I made request after request regarding the above issues and others with *******. None of the issues have been addressed. A call was scheduled this past week with ******* Law to discuss my issues. Again, the call did not take place as scheduled. I called ******* 1 hour before the scheduled time to confirm that ******* was going to contact me. I waited by the phone and did not receive a call. When I called, ******* said they called me 3 times.?
  I would have to reschedule. Consistently deceitful!

  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/08/25) */
  We have discussed this situation with our Client and reached the following conclusions regarding her complaint: after a careful review of the clients file regarding all communications we were able to reach a satisfactory solution regarding future actions.
  It is our understanding that this fully resolves the Debtor's concerns.
  
  
  Consumer Response /* (3000, 7, 2022/08/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The attorney for the law firm discussed my complaint with me.
  1) It has been over 47 months that I paid the bankruptcy plan without having the requested modification done to reduce the monthly amount. *******'s attorney has now agreed to modify the plan for no fee. The modification was calculated to potentially reduce the plan by @200 per month and increase the number of months left to pay from 11 months to 13 months. I would lose if I were to add 2 more months (13) to the (11) months left on my plan just to reduce the monthly payment amount of the current plan. The potential $200 per month modification for 13 months would generate $2,600 reduction from the plan. If I leave the plan amount as it currently is and pay the 11 months left instead of increasing it to 13 months, I would save over twice that amount. I would be cheating myself at this late date in the 58 month plan. It would have been beneficial to save $200 a month at the beginning when I had over 50 months left to pay on a 60 month plan...at least $10,000 savings over 50 months.
  
  2) The attorney said that there is nothing that can be done about the disputed creditors that they included and paid in the plan.
  
  3) The outside creditor that I pay separately, shows up as bankruptcy status, has a late payment on the record, etc. has not been satisfactorily addressed at this time. I am still waiting for ******* Law firm to clear up all requests regarding this issue. Clear the delinquent history and take out of bankruptcy status in order for the creditor to discuss my account and handle my requests without going through the bankruptcy attorney/******* Law. I also discussed/requested that ******* provide me with a list of all the creditors names, plan beginning balance for each creditor, monthly payments that have been made to each creditor through August 2022.
  
  
  
  Business Response /* (4000, 9, 2022/09/09) */
  Counsel has met with the client to address her concerns and confirm the terms of her confirmed Chapter 13 Plan.
  i) Terms of the Confirmed Chapter 13 Plan
  Debtor's primary complaint is a request for a reduction of her monthly plan payment.
  Debtor's Chapter 13 Plan was confirmed by Order entered x/xx/xx, setting her plan payments at $x,xxxx.xx per month, with a total plan base of $xxx,xxx.xx. The Confirmation Order incorporated a reduction of the plan base, from a prior plan base of $xxx,xxx.xx.
  Debtor was requesting a further reduction of the plan base and payment. There is no basis for a further reduction of the plan base. Debtor now understands that her request was satisfied by the amended plan and incorporated in the Confirmation Order entered x/xx/xx.
  ii) Objection to Claims
  Counsel reviewed and analyzed all proofs of claims filed by creditors. Counsel determined there was no evidentiary basis to object to claims filed. This decision has been reported to debtor.
  iii) Reporting Bankruptcy Status
  Debtor complains that a specific creditor reports her account as bankruptcy status. Although that creditor is being paid directly by the debtor, the automatic stay applies prohibiting the creditor from taking collection action against the debtor. Counsel has provided written authorization for the debtor to communicate directly with the specified creditor.
  iv) Final Resolution
  Debtors proposed resolution is request to "take out of bankruptcy status". Debtor is eligible to modify her chapter 13 plan and shorten the term of the plan. Counsel had discussed options with the debtor. Debtor agreed to proposed modification to reduce the term of plan.