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Business Profile

Magazine Distributors

EG Media Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancelled my subscription to Rock and ************ TWICE and this company continues to bill me recurringly. I am at a loss and am reporting this to my bank to ask them to block this company. Rock and ************ is no help whatsoever because the initial subscription was made through a third party subscriber. This is the company that shows up on my bank charge.

    Business Response

    Date: 04/02/2025

    Hi BB Team,

    Thank you for sharing this case.

    We are writing to inform you that the customer's account is associated with a third-party agency named ************ As per our records, the customer will need to contact this agency directly for assistance with cancellation and any potential refunds.

    We have already informed same to the customer on Feb ******* and provided the customer with the agency's contact details, including their address and phone number, for further support. Please advise the customer to reach out to the agency for resolution.Customer has paid directly to the agency and they are auto renewing the customer not us.

    Should you require any additional information, please feel free to reach out to us.

    Thank you for your understanding and cooperation.

     

    Thanks,

    ****** ******
    Team ***************** EG **********************
    Toll-Free # (EG Media): ************
    Toll-Free # (******* Media): ************
    Customer service email : ************************************************

  • Initial Complaint

    Date:09/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two back to back charges via ****** 9/20 and 9/24. Totally fraudulent.

    Business Response

    Date: 09/26/2024

    Hello BBB,

    I hope this message finds you well.

    I am writing to inform you about a recent inquiry regarding a customer whose details we were unable to locate in our records. Despite our attempts to reach them via phone, we have been unsuccessful, and our email follow-up has not received a response.

    Please let me know if you need any further assistance or if there are any other steps you would like us to take regarding this matter.

    Thank you for your understanding.

     

    Thanks,

     ****** ******
      Team *********************** EG **********************
      Toll-free : ************ (EG Media)
                          : ************ (******* Media)
      **************** email : ************************************************

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a check for a year's subscription last June. Check was cashed July 3, 2023. I have called repeatedly to get my magazine and each time your customer service agent in ***** ***** told me I would have it by end of month. Each phone call is increasingly frustrating. I finally asked for the return of my money in May of 2024. ***** again said she escalated and I will have check. As you can assume, there was no check forthcoming. Your agent ******* then said she would escalate and tried to pass me on to their supervisor, ******, who would not receive or make a call. Finally, reached ****** on July 5, but he will only refund a portion of my money. I emailed proof of payment and have not heard back from him by July 8 as promised. I want full refund, but because customer service is out of this country, they will not comply. This company is listed as LLC in *********

    Business Response

    Date: 07/16/2024

    Hello BBB Team,

    I hope this message finds you well.

    We wanted to inform you that we have processed a refund for *********************************** in the amount of *****. The refund was issued on July 10th 2024 and Likely received date range for the customer is 3 weeks at **** from the check issue date.

    Check #******

    ***********************************

    701 Evergreen Ln

    ******, GA 30114

    If you require any further information or documentation regarding this matter, please do not hesitate to contact us directly at ************************************************

    Thank you for your attention to this issue.

     

    Best regards,

    *************************

     Team *********************** EG **********************

    Toll-free : ************ (EG Media)
                  : ************ (******* Media)
    Customer service email : ************************************************

  • Initial Complaint

    Date:08/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 24th I ordered a bundle of 6 magazines from this company online. As of today, the magazine still is not shipped out. I have sent several emails and ************************* and I have been going back-and-forth through email. And at 3 days ago, she told me they had shipped out and I asked her for the tracking number. She told me she had to send it up to a special department to get the tracking number. Then today 7/30 I get an email that says we're sorry for the inconvenience these have not shipped out yet after being told they did ship out then i got on the phone and i called i spoke to a guy by the name of ******, who is overseas, asked for US rep. **** said there wasn't any. ********************* he was a supervisor and I told him what the email said several times he acted like he didn't care like he didn't believe me. I said I was told they were shipped out and I said if they can't ship out today at no extra cost to me overnight so I don't have to wait in additional 10 days on top of the 6 I had already waited from the time that I ordered. He said that couldn't be done. He didn't seem to care that I was lied to. About the email saying already shipped. I told him i'd rather have the books, but if you can't accommodate me and send 6 bundle overnight, then to cancel the order, he hung up on me. So now I'm sending this email. I would really truly like to have the magazines. I don't appreciate being lied to but also I think for the rudeness and the back-and-forth emails and them not getting shipped out as promised. it's already been 6 days since I've ordered. I think they should accommodate me send them out at no cost to me overnight

EG Media Investments is NOT a BBB Accredited Business.

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