Complaints

This profile includes complaints for MoneyGram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MoneyGram has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MoneyGram

  2828 N Harwood St Fl 15 Dallas, TX 75201-1518

• 

  MoneyGram

  120 10 Ave N Creston, BC V0B 1G0

• 

  MoneyGram International

  1077 Railroad St NW Conyers, GA 30012

• 

  Moneygram

  Ave FD Roosevelt Centro Commercial Caparra Guaynabo, PR 00968

• 

  MoneyGram International

  5110Jefferson Highway New Orleans, LA 70123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent $500 through money gram on 6/15/23 for my mortgage with Selene ******** Transaction # is ********. Selene ******* said they have not received it. It is not posted to my account. I have called them numerous times. Money gram has said that Selene ******* has received it. I have asked money gram for a refund and they wont reply to me!

  Business Response

  Date: 08/01/2023

  MoneyGram appreciates the opportunity to review and respond to Ms. ***** concerns.
  
  According to MoneyGrams records,Ms. **** completed an express payment on June 15, 2023, in the amount of $500.00, with a $24.99 processing fee, intended for the ************************* Finance.
  
  MoneyGrams records indicate that the funds were successfully delivered to the ****** on June 15, 2023.
  
  As Ms. **** stated that funds were not credited to her account, ********************** reached out to the ****** for assistance,however, we have not received a response from the ****** despite multiple requests, therefore we are not able to assist further. We recommend Ms. **** contact the ****** directly for further assistance as MoneyGram is not in possession of the funds.
  
  MoneyGram apologizes for any inconvenience Ms. **** may have experienced.
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 08/01/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted sending money to someone in ***** on the 27th June 2023 from US. The transaction number is ********. Moneygram was unable to deliver the money after a week. I chatted with their customer service on July 1st and they asked that I should contact the receiver to go with his ID to a location for additional verification and the funds will be delivered to him. Upon doing that, moneygram still did not deliver the funds. I called moneygram on July 6th and asked that since they are having issues with this transaction, then they should cancel the transaction and refund my money. The agents on the phone basically and rudely said they cant cancel or refund my money and that they still need to get more details from the receiver. I told them they need to just cancel the transaction at this point because I am no longer in need of the transaction because due to the delay, the service I was paying is no longer needed. I have never encountered such rudeness from a customer service agent and this much difficulty in getting a refund for a service that wasnt delivered. Finally they said within 48hrs they will issue a refund. I called moneygram back on the 11th of June since I didnt get or hear back about the refund and was told again they need to get more information from the receiver. I dont understand the difficulty of a simple request to cancel and refund a single transaction that they are unable to complete from a sender and repeatedly needing information from a receiver. I got tired and frustrated with moneygrams agent rudeness and refusal to refund my money and so reported to my bank for a dispute in order to get my money back. MoneyGram has since closed my account and when I called they told me since I reported and disputed the one transaction that they were unable to complete or refund my money they have closed my account and if I need any further information I should contact my bank. MoneyGram has still no issued my refund but will no give me any information.

  Business Response

  Date: 07/27/2023

  MoneyGram appreciates the opportunity to review and respond to Mr. ***** concerns.
  
  MoneyGram is subject to a wide range of laws and regulations globally; including various privacy, data protection, and compliance rules and regulations. All transactions are subject to careful review and ongoing monitoring.
  
  To protect the safety of our consumers, and to meet our compliance requirements, MoneyGram actively reviews transaction amounts and frequencies and will, from time to time, put restrictions in place to safeguard our consumers. If MoneyGram does not feel comfortable with an activity or with the purpose of a transaction, the service could be declined.  
  
  The transaction is currently under compliance review and we need to speak with the sender and receiver before we can release the hold. ******************* can contact us directly toll-free at ************ and ********************* receiver can visit a MoneyGram agent location in ***** and ask the agent to contact us so that the verification can be completed.
  
  When legitimate transactions are disrupted, we hope that our consumers understand that these inconveniences are the result of our dedication to protecting our consumers and our obligation to abide by the various internal and external compliance requirements referenced above.
  
  MoneyGram apologizes for any inconvenience ************** may have experienced.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BROUGHT A MONEY ORDER ON MARCH 28 AND I HAVE PAID IT WITH MY RENT AND THE RENT OFFICE CLAIMS THEY HAVE NOT GOTTEN A CHECK FROM ME IN APRIL AND I WOULD LIKE A COPY OF THE MONEY ORDER AND DETAILS TO SEE IF THEY CASHED IT OR SOMETHING

  Business Response

  Date: 07/27/2023

  MoneyGram appreciates the opportunity to review and respond to *********** concerns.
  
  A refund or a replacement for a money order(s) can be requested online. A money order can be tracked online by the money order serial number and amount. You can request a photocopy of a money order by visiting our website at www.moneygram.com and clicking on ************ which is found next to the Plus Rewards at the top,and then clicking on Money Orders under Help Topics.
  
  Should you have additional questions, you can call **************. The operating hours are Monday through Friday 8:30 am 6:00 pm CST; closed Saturday & Sunday.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MoneyGram Reference No. ******** for services of money transfer.04/27/2023, requested money transfer from (sender) debit card to be transferred to (receiver) debit card. services/money transfer is supposed to be received withing 2 hours.04/28/2023, called MoneyGram to let them know receiver did not received money transfer. they then opened a dispute report.05/12/2023, MoneyGram e-mailed me stating they manually processed a refund of $956.99 back to the my checking **********/31/2023, Called MoneyGram, I have not reimbursed my money. Their response is they refunded back to my account and to dispute with my bank. When I call my bank they state they are unable to assist because they never received returned money.05/31/2023, Filed Merchant Dispute 445082-657847 with ********** Which was denied because it was a service I approved. Let them know I did approve transaction but services were never made.07/16/2023, As of today, I still have not received my money back.

  Customer Answer

  Date: 07/25/2023

  Complaint @20330556 has been resolved. The business Moneygram International made arrangements so that I can pickup the full refund of $956.99 (Refund Reference Number ********) at a MoneyGram location. 

  Business Response

  Date: 07/27/2023

  MoneyGram appreciates the opportunity to review and respond to Mr. ****** concerns.
  
  MoneyGrams records indicate that ************** used our services to complete a transfer on April 27, 2023, intended for a receiver in the US.
  
  Due to an unexpected system error,the transfer was not processed. The transaction was canceled and refunded on May 12, 2023. Another exception occurred during refund processing which caused the refund to fail, therefore MoneyGram has processed a manual refund of Mr.****** transaction. The funds are currently available for him to collect via a new money transfer reference number from any MoneyGram agent location in his state. The details were sent to him via email on July 25, 2023.
  
  MoneyGram apologizes for the delay and any inconvenience that this situation may have caused **************.
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 07/27/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13,2023 I attempted to wire money to my husband in the amount of ******. I submitted the submit button and Moneygram sent me a notification and email advising declined. I received this message for three different banks from Moneygram advising declined. I checked my bank accounts online and saw ****** pending with all three banks. I also contacted the bank and advised the transaction was approved. When I contacted Moneygram all of the representatives were rude and not willing to help me solve the problem. Moneygram advised my bank refused to give them the money and to contact the bank again to assist. I spoke to ********* supervisor and he was rude. ********* advised Moneygram did not have a system problem and that the transaction was declined by my bank. I contacted my bank and advised the transaction is noted as paid. I was not given an authorization number so I could give it to my husband. My husband in the meantime suffered and needed this money for a medical emergency. Moneygram stole money from me in the amount of ****** .

  Customer Answer

  Date: 07/17/2023

  I have no authorization number to provide to my husband. Moneygram lied and said the transaction was declined when it was approved. The funds were paid by *********** on 6/14/2023. Moneygram is stealing money from consumers and refusing to acknowledge. Direct express my bank states Moneygram will need to either credit my account or fill out a form stating the funds were never picked **. In the meantime my account is empty and I have to borrow money to pay my car payment because the funds are gone. This is not right. I asked ********* supervisor from Moneygram to have technical support look into this to check to see if there system was down. ********* (supervisor)declined and said it was my bank who had a system problem

  Customer Answer

  Date: 07/17/2023

  I have no authorization number to provide to my husband. Moneygram lied and said the transaction was declined when it was approved. The funds were paid by *********** on 6/14/2023. Moneygram is stealing money from consumers and refusing to acknowledge. Direct express my bank states Moneygram will need to either credit my account or fill out a form stating the funds were never picked **. In the meantime my account is empty and I have to borrow money to pay my car payment because the funds are gone. This is not right. I asked ********* supervisor from Moneygram to have technical support look into this to check to see if there system was down. ********* (supervisor)declined and said it was my bank who had a system problem

  Business Response

  Date: 07/27/2023

  MoneyGram appreciates the opportunity to review and respond to ******************************** concerns.
  
  MoneyGrams records indicate that on July 13, 2023, ****************************** initiated three separate transfers in the amount of $350.00.
  
  MoneyGram confirmed that payment was received for two of the three transactions in error. Refunds were processed on July 20, 2023, in the amounts of $367.24 and $354.99.
  
  Refunds to the original payment method can take up to three to ten days to be reflected in the account. The timeframe is based on standard settlement times for bank payments and cannot be expedited.
  
  MoneyGram apologizes for any inconvenience ****************************** may have experienced.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a transaction to send money to my dad ********** bank account in Sacombank ****************, ********** 6/24/2023, the amount is $648. The receipt from the Moneygram app says that the transaction has been successfully sent to my dad with Reference No. ********. My dad went to Sacombank the next day to pick it up and it was not released to him. The bank teller told him there has been an error that this transaction cannot be received at this location (AC Error 312). MoneyGram customer service told me the ********************** is already deposited in bank account in ******* therefore a refund is not available and give me a case Number ********, after a week waiting, I received response on 7/6/2023 saying that MoneyGram has determined a mistake has not occurred and closed this matter. The next day my dad went to bank and still same error, I called MoneyGram request a refund and they gave me another case no. ******** and told me to wait 90 business days for another notice. I called Sacombank to check if money is in my dad account and I received an answer that on Moneygram system shows money received but not at anybSacombank locations. Why MoneyGram released the money to wrong person without checking ID? I cant wait for 90 business days for MoneyGram mistake, I want my refund immediately. Please help. Thank you. *******************

  Business Response

  Date: 07/26/2023

  MoneyGram appreciates the opportunity to review and respond to our consumers concerns.
  
  MoneyGrams records indicate that ******************* used our services to complete a transfer on June 24, 2023. Our records further indicate that the funds were credited to the receivers account on June 25, 2023.
  
  MoneyGrams partner confirmed that the funds were successfully credited to the account, therefore no refund is available. Please ask the receiver to contact their financial institution for further assistance as MoneyGram is not in possession of the funds.
  
  Pursuant to the Remittance Transfer Rule of Regulation E, 31 C.F.R. sec. 1005.33(d), if you complained about a payment error and we determined that no error occurred, you have the right to request the documents on which we relied in making our determination. Should you request such documentation, you may be required to verify your identity,such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation.
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 07/26/2023

  Problem resolved. Thank you.

  ***************;

  Customer Answer

  Date: 08/03/2023

  I have reviewed the business response and accept this resolution. 

  Problem resolved. Thank you.

  ***************;

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote this letter on February 17th, 2022 and accidentally filed this in the completed folder."Feb 17, 2022,Dear Consumer Protection,August 9, 2021, I paid for a $100.00 MoneyGram to cover registration costs for an online ecology conference in Europe from my savings account at Michigan ************************* I emailed the conference hosts in ***** to confirm the mailing address.Three days later, on August 12th, the mailing address was confirmed.Another four days later, on August 16th, the letter was postmarked. During those four days, the MoneyGram was in the same location in my pocketbook. In September, the recipient sent a copy of the check and the envelope showing the postmarked date of August 16th (can provide a print if necessary). Later the recipient reported a problem with the check.Months later, in January of 2022, I messaged online with MoneyGram who stated the check was cashed on August 10th and that I needed to pay $18.00 nonrefundable to see who cashed the check. The employee recommended calling the ***** number.On January 19th, I phoned MoneyGram- via the ***** number. The entire call is automated and repeated the information that the check was cashed on August 10th. I then updated the ******************* host about the problem and drafted this letter to consumer protection.

  Business Response

  Date: 07/24/2023

  MoneyGram appreciates the opportunity to review and respond to Ms. ****** concerns.
  
  According to the complaint, ************** purchased a money order that was then sent to ***** to pay for a conference. ************** later called MoneyGram to inquire about to the money order and was advised the money order was cashed on August 10, 2021.
  
  MoneyGrams money order team has confirmed item was cashed on August 10, 2021.
  
  A request of the photocopy for the cashed money order can be made. The instructions for photocopy requests can be found on our website by visiting ********************************************************************** $18.00 service fee will be required.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I did a transfer of $25 on the Mongram app, the transfer was taking too long so I called Moneygram, I was told the transaction was "put on hold" by the agent and he also asked me to provide the date of birth of the receiver, place of birth of the receiver and the " grandparents name of the recipient" how can I provide all these information if the Sender is a stranger I never met!!! I told Moneygram I didn't have the answers because I don't know the receiver, Moneygram insisted. I asked Moneygram to cancel my transfer and they told me they won't, mind you this is against their own policy because its my money and I have a right to cancel my own transfer because I'm the " Sender" as I wrote this Moneygram has refused to deliver the $25 to my Sender or Cancel abd issue a refund. THEY ARE BASICALLY HOLDING MY MONEY HOSTAGE!!! This is daylight robbery. I need moneygram to refund me my money asap. Thanks

  Business Response

  Date: 07/21/2023

  MoneyGram appreciates the opportunity to review and respond to our consumers concerns.
  
  MoneyGram is subject to a wide range of laws and regulations globally; including various privacy, data protection and compliance rules and regulations. All transactions are subject to careful review and on-going monitoring.
  
  In order to protect the safety of our consumers, and to meet our compliance requirements, MoneyGram actively reviews transaction amounts and frequencies and will, from time to time, put restrictions in place to safeguard our consumers. If MoneyGram does not feel comfortable with an activity or with the purpose of a transaction, the service could be declined.
  
  Your transaction was placed on hold pending verification of additional information about your receiver. MoneyGram must obtain this additional information in accordance with our compliance rules.
  Kindly advise the receiver to contact us via phone or visit a MoneyGram agent location with his valid photo ID and ask the agent to call us.
  If the above options are not available, you may also email a copy of the receivers ID to ****************************** with the reference number in the subject line.
  Due to compliance and security reasons, the above options are the only ways in which to proceed and we will not be able to proceed with refund of the transfer until the verification is completed.
  
  When legitimate transactions are disrupted, we hope that our consumers understand that these inconveniences are the result of dedication to protecting our consumers and obligation to abide by the various internal and extenal compliance requirements referenced above.
  
  Moneygram apologizes for any difficulties you may have experienced in using our service.
  
  This is our final response to your complaint. If you have any additional concerns which we have not addressed, please contact us via phone or email us at *******************************************
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 07/21/2023

  I am rejecting this response because:  moneygram refund states that I have a right to refund, and I don't wish to continue. Let moneygram refund me $25

  Customer Answer

  Date: 07/27/2023

  Moneygram claims they are adhering to regulations as their reason fkr holding up my $25 transfer done over 2 weeks ago. I have proof Moneygram is lying. Recently on the 24th I decided to send to a different recipient to "test" their claim but to my surprise the money I sent to a different receiver($25 sent through moneygram on the 24th)was " delivered" moneygram has refused to refund me the original $25 over 2 weeks now because my first recipient has a Muslim name( *******************************) moneygram is discriminating against my receiver based on his religion, now that's the reason they are holding my $25. I demand an immediate refund of my money!!! 

  Business Response

  Date: 08/10/2023

  MoneyGrams records indicate that the sender provided a copy of the receivers ID and with the information provided, we were able to release the hold. Our records further indicate that the funds were collected by the receiver on August 7, 2023.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE LAST TIME I WAS ABLE TO SEND AND RECEIVE MONEY WAS THE END OF FEBRUARY 2023. THEN IT ALL STOPPED WITHOUT EXPLANATION.I CALLED AND CALLED AND CALLED TIL MID MAY OF 2023, WHILE MONEYGRAM GAVE THE SAME Q&A WHICH HELPED NOT AT ALL.UNTIL TODAY, NOW THAT I AM ON MAINLAND IN THE ***. A SIMPLE 25 MINUTES CALL, WITH ******* ASSISTING, EVERYTHING WORKED OUT FINE.MY COMPLAINT IS THIS: M.G. MAY HAVE AN EXCELLENT PRODUCT, THE **** THAT M.G. COMPLICATES THINGS INEXPLICABLY IS WORTHY OF A COMPLAINT AT HIGHEST ORDER.

  Business Response

  Date: 07/20/2023

  MoneyGram appreciates the opportunity to review and respond to our consumers concerns.
  
  MoneyGram is subject to a wide range of laws and regulations globally; including various privacy, data protection and compliance rules and regulations. All transactions are subject to careful review and on-going monitoring. Because of this, MoneyGram conducts periodic reviews of consumers activities.
  
  In order to protect the safety of our consumers, and to meet our compliance requirements, MoneyGram actively reviews transaction amounts and frequencies and will, from time to time, put restrictions in place to safeguard our consumers. If MoneyGram does not feel comfortable with an activity or with the purpose of a transaction, the service could be declined.
  
  MoneyGrams records indicate that Mr. ******** transactions were rejected as he met system send/receive limits imposed by MoneyGram and/or country regulations.
  
  When legitimate transactions are disrupted, we hope that our consumers understand that these inconveniences are the result of dedication to protecting our consumers and obligation to abide by the various internal and extenal compliance requirements referenced above.
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 07/20/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because, I sent $100.00 dollars to my brother who is living in St ******, French Side. I made an error in spelling his name, as such Moneygram did not give him the Moneygram transfer at the time. Upon learning about the mistake, I cancelled the transfer and proceeded to send a second Moneygram transfer of $100.00, with the correct spelling of my brother's name.The second Moneygram was successfully received by my brother. I requested Moneygram to return my first transfer to me and they said that they will put it back into my bank account on June 6th, 2023, but up to this present time, June 27th, I haven't gotten my money. I called customer service and they said that the ********************** was deposited back into my back account. Every day, I check with my bank and there is no Moneygram deposit. I made several calls to Moneygram to try and resolve this situation and they continued to say that the money was deposited into my bank account. This is not true. I want Moneygram to give me my money, please. I am pleading with you to give me back my money. You haven't deposited my $100.00 into my bank. This is the **** ******** for the Moneygram transfer. Thank you.

  Business Response

  Date: 07/10/2023

  MoneyGram appreciates the opportunity to review and respond to Ms. *** Vignes concerns.
  
  According to MoneyGrams records, on June 6, 2023, Ms. ********** used our services to complete a transfer of funds to a receiver. The transaction was canceled on June 6, 2023, as the receivers name was incorrect. Our records indicate that the refund was successfully processed. The standard refund timeframe is three to ten business days. Typically, for transfers that were sent and canceled the same day, the transfer is processed as a void and no funds are collected. MoneyGram encourages Ms. ********** to contact her financial institution for further assistance if the funds were debited and not returned as MoneyGram is not in possession of the funds.
  
  Thank you,
  MoneyGram Regulatory Governance