Business Profile

Online Car Dealers

Copart, Inc.

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Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

442 total complaints in the last 3 years.
154 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2019 ***** pilot from lot 115 ************** location.. the info on the advertising **** says the vehicle has mechanical has the only damage.. I bought it on 27th. Driver picked up on 28th at 1.00pm. Arrived at 8.00pm..on 29th I checked the vehicle just to find out it was completed flooded with mod everywhere including in glove compartment and engine. the water **** showing on the upper on windshield..I contacted the yard several times and yard manager finally said the vehicle was inspected under his supervision and comfirm it wasn't flooded and there is nothing he can about it
Business Response
Date: 11/06/2024

In response to the claim asserted by ****** **** about a vehicle that was purchased at Coparts auction. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ****** ****[s member notes indicate that they have consented to the current Terms and conditions. These Member Terms and Conditions state:
Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever.
HadMr. **** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ******************* who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ****** **** to utilize, but he failed to use any of them. Mr. **** had this vehicle picked up on 10/28/2024, knowing that it would be labeled an As-Is and not returnable once it left the Copart facility. Accordingly, Copart rejects any and all demands ****** **** has regarding a refund.
Initial Complaint
Date:11/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was mishandled by Copart on October 21, 2024, it was first placed on auction without my consent, and after begging them to be delivered to my address, they said it will be delivered within 48 hours but took 96 hours to be delivered and was delivered to wrong location with key inside without informing me, leading vehicle being stolen and later found with personal items being stolen and additional damages on my vehicle. Despite multiple follow-ups, no resolution was provided.
Business Response
Date: 11/06/2024
Unfortunately, ****** ***** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.

Thank you,
Copart
Customer Answer
Date: 11/06/2024
VIN of the Vehicle:
*****************
Business Response
Date: 11/21/2024
****** ***** is not a customer of ********************** and has not purchased anything from or through Copart.Copart's customer in this matter is GEICO, who assigned Salonis vehicle to Copart as part of an insurance claim, but later requested the vehicle be returned to her. If ****** has any issues regarding her vehicle while it was at Copart, she should address them with GEICO who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint. Thank you. Copart
Initial Complaint
Date:11/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business completely scammed me. I would Consider it as far as fraud. They sold me a 2016 Kia ******* with ****** miles. It was filed under normal wear and tare. I paid $6500 including shipping, taxes, and fees. I got the truck and it has a blow engine. On the copart sticker (which was not shown in any of the photos) it said mechanical issue. So they KNEW it had a mechanical issue and did NOT disclose it to the bidders. A blown engine on a 2016 car with only ****** miles is not normal wear. If they had disclosed the issue I never would have bid on the vehicle. I would like them to reimburse me at least the fees I paid to copart for this scam.
Business Response
Date: 11/06/2024
In response to the claim asserted by ****** ***** about a vehicle that was purchased at Coparts auction. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ****** ****** member notes indicate that Mr. ***** signed up to become a member and consented to the Terms and conditions on 6/16/2024. These Member Terms and Conditions state:
Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever.
Had Mr. ***** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ******************* who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ****** ***** to utilize, but he failed to use any of them. Additionally, the referenced vehicle was not listed as a run and drive vehicle. Accordingly, Copart rejects any and all demands ****** ***** has regarding a refund.
Customer Answer
Date: 11/06/2024
I am rejecting this response because:

They're taking NO accountability for mislabeling the vehicle. Even if I had come out and seen the vehicle, I would have found out that they had made an error in the listing but it doesn't change the fact that they made an error in the listing. This happened to me but it could have happened to anybody. Not everybody in the ************* can fly out to check the vehicle out or can afford to pay an outside person to do this. Some people are just normal people trying to get a good deal on a car and you guys should have some integrity and say you know what we made a mistake. You're right, we mislabeled the vehicle. Absolutely no integrity from your end. You're just passing the blame onto the consumer when it was your mistake. You guys specifically said normal wear and tear. A bad engine is not normal, wear and tear. No matter what you say. You cannot dispute that. You guys knew it was a mechanical issue as you can see in the picture, but you did not disclose that. You hide behind your terms and conditions and say oh well, you could come see the car anytime so then you can take no accountability for your actions and you can rip people off whenever you want and however you want. They're taking zero accountability. They're not even saying hey, you know what it was mislabeled that was our mistake. We apologize. What we can do is at least give you your buyer fee back of $1,000. We understand that it was mislabeled and the average person would see it and just assume it's a good running vehicle considering there's no mention of mechanical issue. If you had mentioned in the listing there was a mechanical issue with the vehicle and I got it and had a bad engine. I wouldn't be complaining about this. I am complaining about the fact that you guys specifically said in the listing normal wear and tear, I get the car and it has a bad engine, as well as a sticker that says mechanical issue, and you're not doing anything to help even though you guys made a mistake in the listing.
Business Response
Date: 11/07/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
Customer Answer
Date: 11/07/2024
I am rejecting this response because:
You are still taking no accountability for your mistake and wrong doing.
Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was damaged from the Hurricane ******.Geico contracted Copart to pick up my flooded car at my house. They said that Copart will call me to set up an appointment or ************* Oct 3 at 1:30 AM, Copart came out to my house without notification. They trespassed on my neighbors driveway and swung the truck around my rental car and smashed into both sides of my ********* neighbor heard the crash and ran downstairs. Rather than wake me up to move the car behind mine, they tried an unprofessional tactic which caused damages to both sides of my garage. I called and was passed around a bunch of times. Finally told to get a bid and pictures. THEY IGNORED ALL MY EMAILS AND CALLS. HIT AND RUN ON MY PROPERTY AND NO ACCOUNTABILITY.They need to fix the damages. Geico also said they did not return their email or two calls.
Business Response
Date: 10/25/2024
The management team at the Copart location has explained they are working with Ms. ********* regarding the needed information to proceed with our claims process. Once photos and estimates are received they will be submitted to our claims department to proceed with the resolution of this result of unforeseen occurrence.

Customer Answer
Date: 10/25/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:10/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2018 ****** Pathfinder (Lot #********) , designated as run and drive from Copart ********************** on March 27, 2024. When the vehicle was delivered, I realized the vehicle had a bad motor and could not start let alone run and drive as the website indicated. All efforts to get Copart to help failed.I decided to sell it on the Copart platform, it was picked up and listed on Copart South Dallas yard. The listing lot #********. Unfortunately, the title got damaged, I mailed the damaged title to the Lebanon Tennessee yard to help process a duplicate title. The ***** tracking number is for the damaged title is ************. It shows it was delivered to the receptionist and was picked up by *. ********* (Please proof of delivery attached), notwithstanding, Copart, denied receiving the title. All effort to confirm the title was received and to determine next steps failed.Since the vehicle was still sitting at Copart South Dallas yard and Copart Lebanon Tennessee claims they never received the title, I had to take the vehicle back to prevent paying storage fees at the South Dallas yard (See owner retained receipt). I called the Lebanon Tennessee yard where I bought the vehicle but nobody was willing to help. The vehicle is still with me, I can't sell it and it doesn't run.I'm attaching a copy of the title I mailed to Copart ******* *********. The copy was taken before the title got damaged.Copart has not responded to the initial complaint I filed on the April 8, 2024. I have called many times and they are willing to help or provide any guidance. Copart has neither acknowledge receipt of the duplicate title request form nor processed a duplicate title.I need your help to ask Copart to process the duplicate or send the title back to me if the they can't process a duplicate I also need Copart to consider my request to return the vehicle and process a refund or a store credit.
Business Response
Date: 10/22/2024
Dear ******** ***,

In order to bid on a vehicle, prospective bidders must first create a Copart member account. ********************** does not sell Vehicles to non-members.

Our records reflect that this Vehicle sold to ***************, a registered membernot ******** ***. ******** *** is not listed as an authorized cardholder with ***************, which means that they are not approved to speak to Copart regarding Nicknice Globals account or transactions. Copart's ******* of contract extends solely to ***************. No direct business relationship exists between Copart and ******** ***. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to whom Tochukwu purchased the vehicle from.
Copart respectfully requests the BBB close ******** **** complaint, as this sale only involves our member and Copart. We suggest the complainant contacts the place where they bought the vehicle.

Thank you,
Copart
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 9, 2024 I purchased a vehicle from Copart Auto Auction that was listed as a Run and Drive for $26,400.50 Keys were locked in vehicle and when I got it to my shop the battery was not in the key fob. Once I got battery in key fob the vehicle would not start.I got vehicle pulled into Body shop and did repairs on the body of vehicle, once that was complete I had vehicle towed to Ram dealership where I was told the *** and was missing and the security modules were not the right ones for this vehicle. I was told by dealer there was no way Auction would have cranked this vehicle with these missing and wrong parts. So it is my opinion that these parts were altered and taken off at the auction.I paid extra for what I thought was a Run and Drive vehicle when it was ****** cost me $6,456.41 in parts and labor to get it running. This is the amount I feel Copart Auto Auction owes **** reached out to the Auction where I purchased vehicle and was told that they would not do anything about it.This is description that was on Vehicle listing at auction:According to the auction, at inventory, the vehicle was *********** meaning the vehicle: 1) Started under its own power or with the use of external jump box, 2) Was put into gear, and 3) Moved forward. This designation is no guarantee, representation, or warranty that the vehicle is roadworthy or will be able to start, be put into gear or capable of moving forward at the time of the sale.
Business Response
Date: 10/16/2024
In response to the claim asserted by ***** ******* that was purchased at Coparts auction was misrepresent as Run & Drive. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ***** McCrorys member notes indicate that he has consented to the current Terms and conditions. The definition of Run and Drive when you see it on the website advertisement states:
At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started,(ii) could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is

The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:

Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.

Had ***** ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ******************* who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for Mr. ******* to utilize, but he failed to use any of them. Additionally,our website includes a "HD" feature which allows our members to zoom in on images for additional details and a closer look. I have attached that view which clearly reflects the engine running. Accordingly, Copart rejects any and all demands Mr. ******* has regarding a refund.
Customer Answer
Date: 10/24/2024
I am rejecting this response because: Your response was nothing less than a bunch of legal loopholes. The very pictures that you sent in your response is what I based my decision on to purchase this vehicle. When a vehicle is listed as run and drive it should be exactly that! Due to your additional fees you add on to the bid why would I want to spend even more money to have it inspected before auction? The truck was locked with key fob in it when I picked it up. That is my fault for not having someone unlock it but had I hired a transported it still would not have been opened. The key fob was inside with no battery in it. So this had to be done after Coparts Atlanta made pictures with it running. After not being able to get vehicle to start I took it to a Ram dealership where they found all kinds of interesting things wrong with it.
1. The *** was missing, like not there at all.
2.The two security modules was not the original ones assigned to this vehicle. They had an entirely different VIN than my vehicle VIN. Dealership said there was absolutely no way this vehicle could ever be started with this missing part and parts with foreign VIN.
So my big question to you is how did parts with VIN# ***************** get into my vehicle modules with my VIN# is ***************** after you took pictures of it running at your yard. Finding out who did this is as simple as doing a VIN check to see who it belongs to.
I know the answer and I know you know the answer too. You have a thief inside of your Copart Atlanta auction that helped themselves to parts on a vehicle that you listed as run and drive that made it not run and by no means able to be driven.
To get this vehicle to run and drive status cost me $6,163.91 to have *** and 2 security modules replaced including labor.

I have bought cars from Copart for 20+ years and have always gotten exactly what the description was and have been well pleased. I placed my trust in your pictures and description when it was totally false on auction day.

Business Response
Date: 10/24/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a jeep on line said to run and drive went to get it and paid for it then told me it was ******************************************************************************************* it and there was no keys called the yard 20 stlouis was on hold for two hours then finally some one came on and said they are not responsible for keys so I asked for a refund and they hung up on me my buyers number is ****** it was for a 2014 jeep grand Cherokee the lot number to there invitory is ********
Business Response
Date: 10/16/2024
In response to the claim asserted by **** Hammond about a vehicle that was purchased at Coparts auction. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. **** ******** member notes indicate that he consented to the current Terms and conditions. These Member Terms and Conditions state:
Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model,condition, ACV, damage amount, damage type, drivability, accessories,equipment, mileage, odometer disclosures, vehicle identification number (*******, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like *************. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images, or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
I.Risk of Loss. Each Member takes full responsibility and assumes all risk of loss for all vehicles purchased from the time Copart accepts the Members bid. From and after acceptance of the Members bid (for vehicles located at a Copart facility), the Member acknowledges that Copart is acting as bailee of the Members vehicle until such time as the vehicle is removed from Coparts premises by the Member or the Members agent or representative. The Member agrees that under the terms of the bailment, (1) Copart shall not be responsible for damage to or loss of the vehicle or parts thereof due to operational procedures in place at all Copart facilities, from acts of theft or vandalism, or acts of God; (2) Copart shall only be responsible for damage to or loss of the vehicle or parts thereof caused by the direct willful or grossly negligent act or omission of Copart;and (3) Copart shall not be responsible for any claim of damage made after the vehicle has left Coparts premises, regardless of whether the Member or any agent, employee or other representative on the Members behalf picks up the vehicle.

The definition of Run and Drive when you see it on the website advertisement states:
At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is.
The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again.The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.

Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:

Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.

Had Mr. ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for Mr. ******* to utilize, but he failed to use any of them. Additionally,the Copart website at the time of auction advertised the physical location of the referenced vehicle. Accordingly, Copart rejects any and all demands Mr. ******* has regarding a refund.
Initial Complaint
Date:10/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2013 ****** Sentra S from a Copart auction on February 1, 2024(***************************************************). The auction listing clearly stated that the car was "Run and Drive." However, when the vehicle was delivered, it didnt start. I had to replace the battery, and while the car did start afterward, it wouldnt move at all. After consulting with a couple of mechanics, I was informed that the car needed a new engine.I contacted Copart's regional manager via email, and their response was as follows:"Hi,The vehicle was running in our pictures, and the 'run/drive' designation is determined at the time of inventory. You are more than welcome to preview vehicles and have them started before placing bids to ensure you're confident with your purchase.Thank you,"As a consumer, I would like to point out that for an online auction, they should update the details of the vehicle before the auction takes place, especially if they are conducting it remotely. The response I receivedsuggesting I should have previewed the vehicle in persondefeats the purpose of an online auction.I am concerned about the business practices where such discrepancies are overlooked, and consumer interests are not adequately protected.
Business Response
Date: 10/08/2024
In response to the claim asserted by Shilabahen ********* that was purchased at Coparts auction was misrepresent as Run & Drive. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. Shilabahen Chaudharis member notes indicate that he consented to the Terms and conditions on 1/23/2024. The definition of Run and Drive when you see it on the website advertisement states:
At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is

The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:

     Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.

Had Shilabahen ********* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ******************* who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ************ to utilize, but she failed to use any of them. Accordingly,Copart rejects any and all demands Ms. ********* has regarding a refund.
Customer Answer
Date: 10/10/2024
I am rejecting this response because it appears to be a generic, copy-pasted reply. I am looking to file a claim in small claims court, but I am unsure if I should file it in *********** or *******
Additionally, I would like to know why a clear photo of the dashboard was not uploaded in the auction listing. Ive attached a photo taken after replacing the battery, clearly showing that the engine light is on. However, I didnt see any mention of this issue in the original listing (**********************************************************************************).
As a first-time buyer, I was unaware that there was a service available to inspect the vehicle before bidding. Can you clarify whether the auction company holds any responsibility for ensuring that the auction details are accurate and up-to-date before the auction occurs?

Business Response
Date: 10/11/2024
Coparts position is unchanged in this matter and we stand behind our previous response.

However, our website includes a "HD" feature which allows our members to zoom in on images for additional details and a closer look. I have attached that view which clearly reflects the engine running.

Customer Answer
Date: 10/11/2024
I am rejecting your response because:

I had already used the ** version of that image, and only the sunlight was visible, which you can also see. Based on your answer, it seems like you are not listening to or understanding consumer complaints. You are always in denial mode. Why would I lie? After the car was delivered, it was not running, and I received no positive response from your regional manager. The next day, after consulting with a couple of mechanics, it was determined that the car needed a new transmission. I couldn't afford the cost of replacing the transmission, so I had to list it for sale on ******** Marketplace and eventually sold it for $1,800. I ended up losing a lot of money due to unfair practices in the online auction.

Can you please advise me on where I should file the case in small claims court? Should it be in *********** or ******? I want to make sure there is nothing in the contract that requires me to file in a specific location.
Initial Complaint
Date:10/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sep 17, 2024 I paid for the membership that was advertised that I will be refunded within 7 days if theres no activity on the account. I had no activity on the account because I couldnt purchase through their site because apparently my state requires a broker. If I knew this I wouldnt have signed up. This it's false advertisement. I called them to request a refund and they told me they wont because its passed the 7 days. I told them that I should have had a refund automatically as their was no activity on the account because I CAN NOT BUY from them as they do not allow me to buy in the state of ******* without a broker.
Business Response
Date: 10/07/2024
In response to the claim asserted by ******* **** about his Copart Membership and his suggested false advertising. One of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. ******* Shaws member notes indicate that he consented to the Terms and conditions on 9/17/2024. These Member Terms and Conditions state:

IV. MEMBERS
A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age. In addition,state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
B. Member Types.
Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.

In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address. Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.

By agreeing to these Member Terms and Conditions, ******* **** acknowledged that he understood that based on state specific registration requirements and applicable laws, he may not be eligible to bid on a vehicle in a specific state/location. The Copart webpage even provides a licensing overview page that shows the licensing requirements for each state. Had ******* **** reviewed this information, he would have known which states he was eligible to purchase a vehicle in as an individual and which states required other licensing. To this affect, Copart did not falsely advertise anything and we ask the BBB close this case.
Customer Answer
Date: 10/10/2024
I am rejecting this response because: Ive already done this step, and I have NOT received anything, we are now in the month of October. I called the representative and they said they wont help me with this.
please resolve this asap
my nember number is: 426256

Business Response
Date: 10/10/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
Initial Complaint
Date:10/05/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Copart did shady business damages to my car and gave me a bad check
Business Response
Date: 10/07/2024
In reviewing our records, Copart Direct had agreed to purchase the referenced vehicle for the amount of $331.31 once properly signed title and keys were provided. Additionally, our records indicate the referenced vehicle was gifted to him through a church acquaintance and he does not have any of the original title work for the referenced vehicle. Before Copart Direct can proceed with the purchase of this vehicle, Trevon Prince will need to have the referenced vehicle properly transferred and titled into his name.

Copart respectfully request the BBB to close this complaint as Mr. Prince cannot legally sell a vehicle that is not properly titled in his name.

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