Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart, Inc.

  526 Thompson Run Road West Mifflin, PA 15122

• 

  Copart Inc

  8 Park Dr Bldg 1 Grantville, PA 17028

• 

  Copart

  286 E Twinsburg Rd Northfield, OH 44067

• 

  Copart, Inc.

  5000 N State Rd Davison, MI 48423

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart charges a membership fee for bidding online auctions. I thought it was a one time fee, as it should be. I paid the fee last year and was very upset to see they charged me again on September 6, 2024. I did not agree to be a lifetime member with yearly membership fees. The fee is $99.00 and I have tried to have them refund that amount without success. I am going to have to order a new debit card from my bank to avoid being charged again next year. They owe me $99.00 and an apology. My membership number is *****.

  Business Response

  Date: 09/16/2024

  In response to the claim asserted by ***** ***** about his request to refund his Copart Membership fee, one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. ***** ****** member notes indicate that he consented to the current Terms and Conditions as well as opted in to enroll for membership autopayment subscription on 9/5/2023. These Member Terms and Conditions state:
  
  IV. MEMBERS
  A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age.  In addition, state-specific registration requirements and applicable laws,regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to,or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
  B. Member Types.
  Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  
  In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
  Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates.  Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address.  Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  
  By agreeing to these Member Terms and Conditions, ***** ***** acknowledged that he understood that he was signing up for yearlong membership as well as enrolled in membership auto payment subscription. As stated in the terms and conditions that ***** ***** agreed to, the annual membership fee is non-refundable. We ask the BBB to close this case.

  Customer Answer

  Date: 09/17/2024

  I am rejecting this response because:   At no time did I agree to an open ended membership. I have no way to prove this and Copart knows that I can not prove otherwise. I will contact Copart and attempt to be removed from any further membership fees. Failing that I will close the account they are currently using to defraud me with. I will advise people not to use Copart in the future. ***** ***** September 17, 2024.

  Business Response

  Date: 09/17/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck was taken to the Copart facility in ****************** so my insurance could evaluate the truck to see if it was totaled. Before my truck could be evaluated, copart employees cut the seat covers out of my truck and threw all my stuff in the bed of the truck. Those seat covers meant the world to me. They were a gift from my grandfather before he passed. The manager at copart was very apologetic and said as far as seat covers they would pay to replace the seat covers. So i went and bought some and sent them the receipt and i have been ignored ever since! This was destruction of property! I want to get reimbursed for the seat covers. 500$. And at this point im about to add another 500$ for pain and suffering. They had no right to cut them out! I have attached receipt, i have a separate receipt for one poece to the seat cover i had to purchase separately because they didn't have it in stock. It was *****

  Business Response

  Date: 09/21/2024

  We have received confirmation from the referenced Copart location that they are working with our claims department for a resolution of this result of unforeseen occurrence.

  Business Response

  Date: 09/24/2024

  The Copart location has provided an update explaining this reimbursement claim has been submitted to our claims department. Our claims department has explained this claim is being processed and pending reimbursement payment. Claims has explained the check will be issued and forwarded out by close of business tomorrow.

  Business Response

  Date: 09/26/2024

  We have received notification from our claims department; this claim has been processed. The reimbursement check (*******) in the amount of $366.58 has been issued to **** Ashland as well as forwarded via ***** ************ to the address provided. 

   

  Copart respectfully request to close this complaint as the vehicle owner has been reimbursed for the damage to the seat covers.

   

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Copart on 08/09/2024, which was listed as having minor dents/scratches, running and driving, with no mechanical issues. However, upon delivery by the Copart driver, I was informed that the vehicle does not drive and won't go into gear. I have tried reaching out to Copart for a refund, but they have not responded to my emails or phone calls.vehicle desc: 2015 ****** Sentra S the lot # ********.member #: ******

  Business Response

  Date: 09/04/2024

  In response to the claim asserted by *********************** about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  ******************* member notes indicate that ************** signed up to become a member and consented to the Terms and conditions on 5/14/2024. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  Had ************** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for *********************** to utilize, but he failed to use any of them. ************** had this vehicle delivered on 8/8, knowing that it would be labeled an As-Is and not returnable once the delivery was accepted. Accordingly,Copart rejects any and all demands *********************** has regarding a refund.  

  Customer Answer

  Date: 09/06/2024

  I am rejecting this response because:   

  I am entitled to full refund due to a breach of contract and fraudulent practices associated with the handling and delivery of my vehicle.
  According to your company's policy, when a vehicle is within your facility or under your care, I am exempt from any inaccuracies regarding the description of the vehicle. Contrary to this policy, a driver from Copart contacted me from their yard to report that the vehicle was not drivable due to a known transmission issue. This was communicated prior to the vehicle's delivery, which was made to an incorrect addressone that did not match the address I provided.
  This situation constitutes a breach of your contractual obligations and represents fraudulent conduct, as it deviates significantly from the agreed terms and misrepresents the condition of the vehicle.

  
  In light of these issues, I am entitled to a full refund. Please address this matter promptly to avoid further legal action

   

  ***********************

  Business Response

  Date: 09/06/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 09/09/2024

  I am rejecting this response because: No attempt has been made by the company to resolve this issue. I will never do business with such a fraudulent company again.

• Initial Complaint

  Date:08/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 14th , 27th paid 559 for the membership and ****** For car #1 that I Purchased in Lansing In July , i wan car#2 & #3 then in 7/18 I paid for car#2 and picked it up on 7/19 when I was picking up the vehicle the Copart **** told me that they had Title issue with car#1. And that car#2 They couldnt give me the title because because I was On a state of Michigan list, that they had in their system that did not allow them to sale me a automobile because I am unable to purchase/title a vehicle due to a traffic violation from 1998, The clerk changed the title to my sisters name and release the car#2. But that car#3 there were not going to be able to Purchase it so I didnt so Fri 20th I caught around to figure out what was the issue and how to correct it Monday account suspended +600 restock fee 4 Car#3 which they told me not to pay for it because I couldnt purchase it.. then I asked if I could keep the account active so I could just purchase construction equipment miscellaneous non-vehicle items but I was told no and no to any refunds on membership and deposit fees . and after I told them I have car#1 that I cant do nothing with after the secretary. State told me that The auction company made the mistake by selling me a vehicle bthey were restricted to sell me a motor vehicle. I was told to get any money back. My account has to be active by the person that Suspended it but that person never emailed me back And I got proof of not returning email I even made a complaint at corporate about that person not getting back at me. Only after that complaint, I got an email saying that my account was suspended but before that he didnt even tell me that my account was suspended ,,just locked me out of my account couldnt ask for my money back and never responded back to my Emails or phone calls He knows why I shouldnt even been charged that $600 stock fee.

  Business Response

  Date: 09/04/2024

  In response to the claim asserted by *********************** about his Copart Membership and associated fees. One of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. ***************** member notes indicate that *********************** consented to the Terms and conditions on 6/7/2024.These Member Terms and Conditions state:
  
  IV. MEMBERS
  A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age.  In addition,state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
  B. Member Types. 
  Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  
  In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
  Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates.  Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address.  Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account may not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist Fees.In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart may, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees.  Relist fees may vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles. 
  
  
  By agreeing to these Member Terms and Conditions, *********************** acknowledged that he understood that based on state specific registration requirements and applicable laws, he may not be eligible to bid on a vehicle in a specific state/location. The Copart webpage even provides a licensing overview page that shows the licensing requirements for each state.  Had *********************** reviewed this information, he would have known which states he was eligible to purchase a vehicle in as an individual and which states required other licensing. To this affect, Copart did not falsely advertise anything and we ask the BBB close this case. 

  Customer Answer

  Date: 10/01/2024

  This is a continuous with a complaint ******** I couldnt find where to get back with you after the 10 days, but I disagree with their response and I have an issue with 1st car Saturn vue I bought because I cant get a title and After the state of Michigan DMV ask me to ask copart to change the title purchaser to my brothers name So I can get a title (and I did) Cart said no they cannot do it it Because he is not the purchaser. but they are also lying about that because as the transporter was there to pick up the 2nd car and they told me was not able to purchase any cars in ******** car part did change the purses name over to her name (The transporter) in order to take it, even though she wasnt the one that bought it. The state of Michigan *** tells me that Copart broke the law by selling me a vehicle while I was under title registration restriction & Auction Company need to verify Before they sold me a car in ********. And the fact that they told me I was not able to purchase the other car why would they charge me my deposit money take my deposit money I was $600 for not picking up the car. They told me That the third car I was not able to purchase it so I Didnt go to pay for it or pick it up. And I called Parts. It doesnt say anything about checking out with the *** about any title registration restriction. It says under there that just needs an ID to prove that you and payments. Now I think they should give me the money I paid for the account to be a member and the deposit money because now I look at it as they broke law As they are supposed to verify a few things when they ask for my ID. Because now Im out doing anything with the Saturn view and Out on my deposit and membership fee where I truly wasnt able to use it as the carport website says, & now that you see that they do lie about things When its good for them or they dont wanna do it, but are able to do it. I hope you understand why I should be getting my membership fee, deposit back.$914

  
  

  Business Response

  Date: 10/01/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 10/04/2024

  I am rejecting this response because: there are the ones that are in this business, and shouldve known that they should not have sold me a car if I was on the Michigan no title registration list as thats part of the responsibility for doing business in ******** because thats where the state of Michigan tells me that they As a dealership setting cars in ******** was supposed to check that list and see that I was on that list and not sell me the car or not even help me as a member because I wouldnt be able to purchase from there anyways. And at this point, I have 1 car and the other car of the three cars. I am not even able to register it or even get a title for it because after they sent the title to the state of ********, Michigan said that they werent able to process it so they mustve sent it back, if there was a return address with Pay return postage, or it was destroyed, but the car was not registered under my name. And as a company, they should be lying to the customers which they did lie to me because when My transporter went to pick up the second vehicle. They ended up putting the vehicle under Her name thats and let her take the Car out of the facility with my Transporter as the new owner of the vehicle because her name was on the title, not mine . But when I call the company to check if they can change the first vehicle title over to my Transporter name also they told me they Cannot do that because its their policy that they do not put anyones name other than the purchaser/account holders name thats who paid for the vehicle and bought the vehicle from them . And thats one point where you can see that they definitely do lie to the customers cause thats what they had did the day befor. So thats a lie they got caught on and I have proof of . Even the state of Michigan told me to ask them to send me Another title under my wifes name or somebody elses name is not registered in my name and they dont have it mustve been sent back, but I have not gotten anywhere with that with the company yet so theres no thing Im trying to solve with them at this point, but I do think they should return me the money that I paid to be member as I was not able to do it and they were not supposed to be a member if they were supposed to any vehicles As they are the ones that have lawyers, and are the ones that look into all the business logistics and stuff not the basic every day person trying to buy a vehicle for a good place on the website, I hope they understand my thoughts and how things are going on and how things are still going on and why I think I should be refunded my membership and my deposit and I hope they are able to send me another title and Ill just take care of it in another state 

  Customer Answer

  Date: 10/08/2024

  Well, Im just wanting to figure out. Why do they think its OK to keep my deposit when they told me When I went to pick up the second car out of the three cars that they are unable to sell me any vehicles but the vehicle I was reserved for that day They can put The title and the transporters name, but for me not to even worry about picking up the other car cause they cant send it to me so I didnt pay for it and I didnt pick it up and was supposed to sell me a vehicle as they had the responsibility of verifying the Michigans registration denial list if there are gonna be setting vehicles in the state of ******** And then the The first of The three cars I bided on I cant do nothing with because they said their policy is not to put a vehicle under somebody elses name if they were not the purchaser which is a lie or a contradiction What they telling me now Because they just did on my second vehicle I picked up. And now for the third car that I didnt pick up Because they told me They could not sell me the car  They Think it is right for good business to keep my deposit. And when I read their information on their website, theres plenty of places that it says I just need my state ID to purchase vehicles And that information I sent in before this Last response also shows why I feel that they are doing me wrong and that they should get some kind of **** on their BBB profile because I think I show that they are doing bad business and I am not satisfied with how they treat me and not helping me out or trying to understand what Im explaining to them why I feel and why I made this complaint because the response is too  post**** response like They most likely Reply with to anybody that makes a complaint To the BBB because I know that if they wouldve read all my complaints, they were understand. Where am I coming from and why I am not Satisfied with the response. But what do I Gotta do now? As I want people to know how they treated me and their business with me and how I was unsatisfied with their responses to me Because really didnt make any kind of response or reply that shows me that they took this complaint seriously or even try to resolve my issues with them because as you could see their responses Not from anybody that wouldve read my complaints and understood what I was trying to get them to understand.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24th, 2024, I bought a car from Copart advertised as "run and drive" with a "Go" report confirming its highway drivability. This led me to believe the car was in working order. However, upon receiving the vehicle, the steering was completely unresponsive. I had to tow it to a mechanic, who estimated repairs at a staggering $9,500. Clearly, this car was undrivable, let alone suitable for highway use.When I complained to Copart, they deflected responsibility, claiming the transporter should have checked the vehicle and that once it leaves their lot, it's no longer their concern. This is absurd because transporters are third-party entities who can't drive the vehicles, and they certainly won't be testing them on highways. I'm now out $18,000 and counting, with additional towing and repair costs piling up.My advice? Don't fall for Copart's misleading practices. Exercise extreme caution when buying from them. Their customer service and business model are deeply flawed and leave buyers vulnerable to significant financial losses.

  Business Response

  Date: 09/04/2024

  
  
  In response to the claim asserted by *********************** that was purchased at Coparts auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  ****************** member notes indicate that he consented to the Terms and conditions on 7/7/2024.The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is         
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had *********************** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ******************* who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for *********************** to utilize, but he failed to use any of them. Accordingly,Copart rejects any and all demands *********************** has regarding a refund.  

  Customer Answer

  Date: 09/04/2024

  I am rejecting this response because Copart not only advertised this as runs and drive, but also said it drives on the highway in the go report. Why would we put false information on your website when you expect customers to do inspection? You should have not say any of that and ask customers to do inspection. Please refund because you are involved in highway robbery. 

  Business Response

  Date: 09/04/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 09/04/2024

  I am rejecting this response because Copart is scamming individuals to profit. Will be reaching out to my lawyer. 

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Items were stolen from my vehicle and the General Manager is ignoring my request for missing and damaged items

  Business Response

  Date: 09/03/2024

  *************************** is not a customer of **********************. **********************'s customer in this matter is ************************* who assigned ******** vehicle to Copart as part of an insurance claim. If ******* has any issues regarding their vehicle while it was at Copart, they should address them with ************************ who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  

  Business Response

  Date: 09/03/2024

  *************************** is not a customer of **********************. **********************'s customer in this matter is ************************* who assigned ******** vehicle to Copart as part of an insurance claim. If ******* has any issues regarding their vehicle while it was at Copart, they should address them with ************************ who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  

  Customer Answer

  Date: 09/03/2024

  I am rejecting this response because:   the response isn't true 

  Business Response

  Date: 09/04/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 09/10/2024

  I am rejecting this response because:  This is a picture at ******'s tow yard. If you zoom in all my items were still in the car and not stolen yet. 

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 black ***** Accord, VIN# *****************, Invoice # ********, on 8/5/24 for $4,118. The vehicle was advertised with an automatic transmission, and the advertisement's picture is provided below. Upon receiving the car in *******, I discovered the transmission was actually manual. I contacted the Branch Manager, ***********************************, and the Regional Manager. ******** informed me via email that she could not resolve the issue, and the Regional Manager has not responded. Despite explaining over phone calls that the car delivered differs from the one advertised, no action has been taken so far.

  Business Response

  Date: 08/29/2024

  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  Akinwale Adesoyes member notes indicate that ********************** consented to the Member Terms and Conditions on 4/5/2024. These Member Terms and Conditions state:
  
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year,make, model, condition, ACV, damage amount, damage type, drivability,accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history.
  Had ******************************* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it The Copart webpage advertisement even provides a list of ******************* who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ******************************* to utilize, but he failed to use any of them. Accordingly, Copart rejects any and all demands ******************************* has regarding a refund.  

• Initial Complaint

  Date:08/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had my car towed by copart through Allstate and when my car was picked up during the pickup the tow driver had a flat bed truck and pulled my car on top of the bed of the truck about 10"-12- feet in the air off ground level the driver failed to secure my car locked down in chain and didn't put emergency brake on either and my car rolled off and fell off the entire truck leaving several damages ************ n transmission under the car left several oil spots from when my car fell and hit the ground so hard sounded like an explosion and the tow driver said well file a claim with my company insurance company so sad I had to retain a lawyer this is located in **************** location

  Business Response

  Date: 08/29/2024

  ************************* is not a customer of **********************. **********************'s customer in this matter is ******************* who assigned ******** vehicle to Copart as part of an insurance claim.If ******* has any issues regarding their vehicle while it was at Copart, they should address them with Allstate who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago I joined copart to see about buying a used car. I quickly learned that the deals are not as good as they seemed to be. I will not go further into that. I withdrew my deposit and tried to cancel but was unable and decided to not worry and just not renew. I did not sign up for automatic renewal but was automatically renewed today. Maybe I inadvertently did because it is hidden in fine print in the awful and antiquated website? I immediately contacted and was told there is no refund even though I was charged yesterday. This is a very dishonest and scammy way to do business.

  Business Response

  Date: 08/29/2024

  In response to the claim asserted by ********************* about her request to refund her Copart Membership fee,one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. **************** member notes indicate that ********************* consented to the Terms and conditions on 8/28/2023. These Member Terms and Conditions state:
  
  IV. MEMBERS
  A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age.  In addition, state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
  B. Member Types. 
  Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  
  In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
  Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates.  Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address.  Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  
  By agreeing to these Member Terms and Conditions, ********************* acknowledged that she understood that she was signing up for yearlong membership. Additionally, **************** member account confirms she opted in for membership auto payment subscription on 8/30/2023. As stated in the terms and conditions, that **************** agreed to,the annual membership fee is non-refundable. We ask the BBB to close this case.
  
  

  Customer Answer

  Date: 09/03/2024

  My account was suspended right after I filed a complaint and they are still refusing to refund me. If I do not get a refund, I should at least be able to use my account. This must be illegal. 

  Customer Answer

  Date: 09/03/2024

  I am rejecting this response because:   
  My account was suspended right after I filed a complaint and they are still refusing to refund me. If I do not get a refund, I should at least be able to use my account. This must be illegal. 

  Business Response

  Date: 09/04/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 09/04/2024

  I am rejecting this response because:   
  how can I be charged a fee and not be able to use the account? If I do not receive a refund, my account should not be suspended. 

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was rear ended by a semi truck insured by Acuity on 7/24. They were first going to fix it and then they were going to total it. Its 8/14/2024 and we are still trying to find a resolution.This car was bought from Copart with a clean title. The title I have from **** is clean. Carfax shows total loss and hence the insurance company does not want to pay the appropriate amount. I have reached out to the morons at copart but they have not responded. Copart is running a scam and they know it.

  Business Response

  Date: 08/29/2024

  Unfortunately, *********************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

  Customer Answer

  Date: 08/29/2024

  I am rejecting this response because:   I had attached the image which has the lot number in it 

  Member # *****

  I bought this lot  41218474 which has a clean title

  Business Response

  Date: 09/03/2024

  NMVTIS is a federal database for reporting salvage and junk vehicles that is entirely separate from state laws regarding which vehicles require a salvage or junk title. Therefore, from time to time, Copart, as required by federal law,reports clean title vehicles as salvage to NMVTIS that qualify under the NMVTIS definition as salvage.
  
  Copart makes all members aware of this particular risk from the differences between state laws and federal laws. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  Mr. *********** member account indicates he has consented to the current Member Terms and Conditions. These Member Terms and Conditions state:       
  
  I. DISCLAIMERS
  A. Vehicle Condition and History Disclaimer.
  Except as otherwise expressly provided by applicable law, ALL VEHICLES ARE SOLD AS-IS WHERE-IS.
  Except as otherwise expressly provided by applicable law, all vehicles sold through Copart are sold AS-IS WHERE-IS, WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY.  As used in these Terms and Conditions,vehicle(s) means all items posted for sale on Coparts websites and otherwise offered for sale at Copart facilities, including but not limited to cars,trucks, motorcycles, boats, jet skis, industrial equipment, trailers, RVs,etc.  Vehicles also includes miscellaneous salvage items that are posted for sale on Coparts websites under the heading Other Goods.  However,Members expressly acknowledge and agree that vehicle(s) does not mean or include, and Copart does not purport to facilitate the sale of, any cargo or items of personal property which may be contained in a vehicle but are not part of the vehicle.  It is the sole responsibility of the Member purchasing a vehicle to take possession and/or dispose of any such cargo or contents in accordance with applicable law.
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles,whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model,condition, ACV, damage amount, damage type, drivability, accessories,equipment, mileage, odometer disclosures, vehicle identification number (e.g.VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like www.NHTSA.org.Copart and its vehicle sellers expressly disclaim any and all representations,warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart,regardless of whether keys are present in online vehicle images, or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  All Members agree that Copart vehicles are sold AS-IS and are not represented as being in a road worthy condition, mechanically sound, or maintained at any guaranteed level of quality.  The vehicles may not be fit for use as a means of transportation and may require substantial repairs and expense.  Repairing or dismantling vehicles on Copart premises is strictly prohibited.  All Members must arrange to safely and legally remove purchased vehicles from Coparts facility prior to undertaking any repairs or dismantling.
  B. Registration Laws Disclaimer. Copart does not guarantee that any vehicle sold can be legally registered in any state or country, and the Member accepts all risks associated with variations in vehicle title and registration laws between states, provinces, and countries that may negatively impact the marketability of vehicles purchased at Copart. (For example, a vehicle legally purchased on a clean title by a Member at a Copart facility located in State A may be required to be sold on a salvage title if Member transports and resells the vehicle in State B.)
  C. DMV/MVD/DOR Paperwork Disclaimers. Copart is not responsible for defects,errors, or omissions (i) related to motor vehicle department or department of revenue paperwork not processed by Copart or (ii) made by any motor vehicle department, department of revenue or other governmental entity.
  D. NMVTIS Reporting Disclaimer. Vehicles listed for sale at Copart may have been reported to the ************** Vehicle Title Information System (NMVTIS), and transaction data related to vehicles purchased at Copart may be reported to NMVTIS, in Coparts sole discretion.  Each Member accepts all risks associated with purchasing vehicles at Copart resulting from the reporting of the vehicle or the purchase transaction data to NMVTIS by Copart or others. Members may be subject to NMVTIS reporting requirements when purchasing certain vehicles. For more information on reporting requirements,exemptions, and how to obtain a NMVTIS Reporting ID, visit www.vehiclehistory.gov.
  
  By agreeing to these Member Terms and Conditions, *********************** acknowledged that he understood the disclaimers yet proceeded with his membership.
  
  Copart asks that the BBB close this case as everything was presented to *********************** prior to becoming a member. After his review,knowing these disclaimers, he agreed to these terms and conditions and became a Copart member.