Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart, Inc.

  526 Thompson Run Road West Mifflin, PA 15122

• 

  Copart Inc

  8 Park Dr Bldg 1 Grantville, PA 17028

• 

  Copart

  286 E Twinsburg Rd Northfield, OH 44067

• 

  Copart, Inc.

  5000 N State Rd Davison, MI 48423

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2013 ************* Vehicles title is non transferable , the auction advertised the vehicle as clean title in ** . Copart is responsible for handling many sales of vehicles including title paper work and making sure legal ownership is conveyed to there buyers just like there pledge says on there website , my vehicle was rejected with a rejection letter from the dmv due to a *** document being a copy of an original, ** dmv only accepts original legal docs not copys . On top of that in the signature area for the *** it is not signed by anyone which is unacceptable as well . Ive reached out to copart several times to general managers , regional managers and member services along with having copys of emails Ive sent . I got one reply out of all my efforts , from ********************* at the end of buisness hours one sentence saying she requested it that corporate handled the paper work not the yard . I then called the corporate office and was told this was bad information. I tried emailing ******************* her boss but no reply . I tried emailing them both once more and got an out of office response . The calls *** made in the past go through and ** told there looking and theyll get back to me . I want to unwind this vehicle and get a refund due to copart losing the document and also not being able to provide the original agents signature that is required on the title of the vehicle as well . They are not communicating and I have suspicion since *** recently discovered this was a vehicle that has been bought back several times at there yard that they are possibly trying to leave me with a vehicle that cannot be legally transferred into my business name . Attached is a photo of the invalid copy , a stamp where signature is , is not acceptable ; it must be the original agents signature an actual specimen signature . The verbage is also incorrect . Cannot transfer ownership with this bad document .

  Business Response

  Date: 12/07/2023

  Unfortunately, AMK auto LLC did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

  Customer Answer

  Date: 12/07/2023

  I am rejecting this response because:   Lot number 69210823

  member number 686676

  Business Response

  Date: 12/07/2023

  Thank you for the additional information. In reviewing the notes for the referenced lot; the management team at the Copart purchasing location is working with our seller to obtain the needed documents for title processing. We appreciate your patience while resolving this result of unforeseen occurrence.
  
  
  Copart respectfully request the BBB to close this complaint as we are working with our seller to obtain the necessary documents for title transfer.

  Customer Answer

  Date: 12/07/2023

  I am rejecting this response because:   
  

  I need an estimated time frame of when I will receive an original POA with the original agent from lease plans signature on it . I cannot accept that your just working on it. I need a reasonable estimate I am a used car dealer whos well-being and income depends upon the vehicles being processed and sold as soon as I can . 

  Business Response

  Date: 12/08/2023

  We have reached out to the Copart purchasing location for additional details regarding the additional documents needed for title transfer. We will update the group once additional information is received. 

  Customer Answer

  Date: 12/12/2023

  The location has agreed to pickup the vehicle and provide a refund . They have my vehicle and paperwork they asked me to leave the title paperwork in the glovebox and agreed to refund but Ive gotten no updates or refund yet . In about a day ** going to report this van stolen if I dont receive an update or refund.

  Business Response

  Date: 12/12/2023

  AMK Auto LLC,
  
  
  The management team at the Copart purchasing location has confirmed they have reversed the sale for the referenced vehicle and refunded monies paid into your Copart member account. You may use these funds towards any Copart purchase or request at refund via email at ******************************************* We appreciate your patience while resolving this result of unforeseen occurrence.
  
  
  Copart respectfully request the BBB to close this complaint as the sale for the referenced vehicle has been reversed; all monies paid are in the members account.
  
  
  
  
  Copart

  Customer Answer

  Date: 12/12/2023

  Copart has sent the funds to my copart member account , not my bank account which is what Ive been asking for . I am trying to get a hold of the account **** currently but cannot get through . 30 days is what a member services rep told me how long my check can take . This complaint will remain open until those funds are received . Currently I cant even get a hold of a rep at copart in accounting so basically at the moment they have stolen from me , the vehicle I purchased is already scheduled to be resold without me even being compensated for it . Please reach out copart to ************ to help me receive my refund because I cant even get through to your phones . 

  Customer Answer

  Date: 12/12/2023

  Funds have not been returned yet , this claim will stay open until they are correctly returned. Copart has no right to choose how I spend funds that came originally from my bank account. As is sits at the moment there is no monies returned . 

  Business Response

  Date: 12/13/2023

  Good morning,

  In reviewing your member account notes; on 12/12 a refund for the referenced vehicle was refunded back to the **** credit card on file. Typically, refunds can take **** business days to be reflected on the account depending on the financial institution. 

   

  Thank you,

  Copart

  Customer Answer

  Date: 12/13/2023

  Need to wait for funds to clear , copart already has my van assigned to be resold at auction. We need to ensure funds clear before closing this complaint . 

  Customer Answer

  Date: 01/25/2024

  Copart has refunded me and picked up vehicle 

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a 2012 ******** sprinter **** to copart on 11/28/23. That day the title was transferred to Copart. They ordered the wrong size tow truck to pick it, postponed pickup by as much as over a week, and are allowing it to sit while it is accruing parking charges at Troubleshooters garage in ************, **********. I paid the parking fees I accrued up to the day of the sale. Now the garage wants their money for parking, and copart is trying to make me pay the parking charge for what is legally now their vehicle. They refused pickup on Friday, Dec 1, 2023, bc of the parking fee they are responsible for. I was GUARANTEED $1600 out of the sale, meaning they were to cover the tow charge, as well as any additional fees that weren't already paid for upon the date of sale.

  Customer Answer

  Date: 12/05/2023

  This an update to a previous complaint. I sold them a 2012 ******** sprinter and transferred to title in front of a notary on the 28th of November, 2023. They are refusing to pay a parking charge accrued during their ownership, after they lied about a pickup date. Now they are refusing to transfer me during phone calls. They have begun hanging up on me every time I call.

  Business Response

  Date: 12/06/2023

  ********************,
  
  
  In reviewing the lot history of the *** referenced; all charges owed to the shop for storage were paid at the time of pickup.
  
  
  Copart respectfully request the BBB to close this complaint as all monies owed at the pickup location were paid at time of pickup.
  
  
  Thank you,
  
  
  Copart

  Customer Answer

  Date: 12/06/2023

  I am rejecting this response because:   I just received a phone call from ************, a third party that works with Copart on heavier duty tows and storage. They claim they had to eat the cost of the parking fee accrued by Copart, and are now asking me about the money. Copart is still refusing to accept responsibility or the fees they have incurred. They've only chosen to now misinform not only myself, for their own gain, but also, Troubleshooters garage (where the vehicle was parked), ************, and the Better Business Bureau. This means I am continuing to receive phone calls about fees I am not responsible for, and I still have not received payment for my former vehicle. And that, my friends, is theft and gaslighting committed by the people at Copart. Legal action looms on the horizon

  Customer Answer

  Date: 12/06/2023

  The ****************** transfer was completed on 11/28. The agreement was for it to be picked up the next day, and Copart absolutely has that recorded. I paid all parking fees accrued until 11/28, which is my legal obligation. The vehicle staying parked there longer is Copart's error, for ordering the wrong size tow truck. They did not tell me they made this mistake until after the title transfer and confirmation of sale. I told them that was unacceptable, and they have continued to gaslight me and drop my calls any time I try to resolve this issue. Now that the vehicle is picked up, they are trying to make me pay through playing dumb with their third party, ************, where it is being stored.

  Business Response

  Date: 12/06/2023

  Good afternoon,

  In reviewing the file, a receipt from the pickup location Trouble Shooters in the amount of $450.00 was paid with check# ******.

   

   

  Thank you,

  Copart

  Customer Answer

  Date: 12/06/2023

  I am rejecting this response because:   Copart is failing to claim responsibility for at least half of the charges, which has led to ************ now contacting me about the discrepancy in charges. They obviously are not taking responsibility for these charges, otherwise I would not be receiving phone calls from ************ about parking fees. I will not accept any response from Copart until I no longer receive phone calls on the matter, and have a check for $1600 in hand.

  Customer Answer

  Date: 12/08/2023

  Copart is continuing to harass me about the money they owe for the parking fee. Now they're threatening to take it out of the agreed price for the vehicle.

  Customer Answer

  Date: 12/13/2023

  The third party, ************ is no longer requesting anything from me. Copart has threatened to take the money out of my payment for the van, a check I still have not received. 

  Business Response

  Date: 12/18/2023

  Our records indicate Check ****** in the amount of $1600.00 was sent via ***** tracking 7745 **** **** to *****************************. ***** tracking confirms the check was delivered on Saturday 12/16/2023 at 10:33 am. The Copart location has confirmed the funds were forwarded to *********************************************************** 

   

   

• Initial Complaint

  Date:12/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 09/15/2023 The amount I paid to Copart: $23520.61 LOT# ******** Member ID: ***************************** **** misrepresented the car that I bid on it. On the Copart, it was only showing and mentioned that the car had an accident from the side and rear bumper, but unfortunately, all the problems were from Front-end which was not mentioned at all. I spent over $7000 and still the car costs more in order to fix those stuff up. I could buy a clean title car from a dealer with $30000 on that mile and now this salvage title car may cost me about $35000. I would like to get refund for the stuff that I spent on the front end of the car which was not included at all and I have the proof of every single thing. I contacted Copart many times and nobody helped me out with that.

  Business Response

  Date: 12/04/2023

  In response to the claim asserted by ********************** a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  ****************** member account indicates that **************** consented to the current Terms and conditions.
  These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  HadMr. ****** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for *********************** to utilize, but he failed to use any of them. **************** had this vehicle picked up on 9/15/2023, knowing that it would be labeled an As-Is and not returnable once it left the Copart facility.  Accordingly, Copart rejects any and all demands *********************** has regarding a refund.  

  Customer Answer

  Date: 12/09/2023

  Dear Copart,

  
  I appreciate your prompt response to my recent complaint regarding the vehicle I purchased at Copart's auction. I have carefully reviewed your email and the information provided. While I understand the terms and conditions outlined in the Member Agreement, I would like to further discuss specific aspects of my case.
  Firstly, I acknowledge the disclaimer regarding the accuracy of Vehicle Information. However, my concern lies in the discrepancy between the information provided and the actual condition of the vehicle upon receipt. It appears that certain key details, such as primary damage was not even included, were not accurately represented, which significantly impacted my decision to bid on the vehicle.
  I also want to address the point regarding vehicle inspections. While I am aware of the ********* Services offered, I believe that the responsibility for accurate representation primarily lies with Copart and its sellers. As a member, I rely on the information provided to make informed decisions. If the information is misleading, it undermines the integrity of the auction process.
  Additionally, the statement that the vehicle is accepted "AS-IS" once it leaves Copart's premises raises concerns. I believe that this policy may be ****** restrictive, especially when discrepancies between the provided information and the actual condition of the vehicle become apparent only after the purchase.
  I would appreciate a reconsideration of my refund request in light of these concerns. I am open to further discussion and providing any additional information or documentation necessary to support my case.
  Thank you for your attention to this matter. I look forward to resolving this issue amicably.
  Sincerely,

  ***********************
  
  
  

  
  

  Customer Answer

  Date: 12/09/2023

  I am rejecting this response because:   
  
  Dear Copart,

  
  I appreciate your prompt response to my recent complaint regarding the vehicle I purchased at Copart's auction. I have carefully reviewed your email and the information provided. While I understand the terms and conditions outlined in the Member Agreement, I would like to further discuss specific aspects of my case.
  Firstly, I acknowledge the disclaimer regarding the accuracy of Vehicle Information. However, my concern lies in the discrepancy between the information provided and the actual condition of the vehicle upon receipt. It appears that certain key details, such as primary damage on the car was front-end of the car, were not accurately represented, which significantly impacted my decision to bid on the vehicle.
  I also want to address the point regarding vehicle inspections. While I am aware of the ********* Services offered, I believe that the responsibility for accurate representation primarily lies with Copart and its sellers. As a member, I rely on the information provided to make informed decisions. If the information is misleading, it undermines the integrity of the auction process.
  Additionally, the statement that the vehicle is accepted "AS-IS" once it leaves Copart's premises raises concerns. I believe that this policy may be ****** restrictive, especially when discrepancies between the provided information and the actual condition of the vehicle become apparent only after the purchase.
  I would appreciate a reconsideration of my refund request in light of these concerns. I am open to further discussion and providing any additional information or documentation necessary to support my case.
  Thank you for your attention to this matter. I look forward to resolving this issue amicably.
  Sincerely, 

  ***********************

  ************

  
  

  Business Response

  Date: 12/11/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 12/11/2023

  I am rejecting this response because:   

  Dear Copart,

  I appreciate your prompt response to my recent complaint regarding the vehicle I purchased at Copart's auction. I have carefully reviewed your email and the information provided. While I understand the terms and conditions outlined in the Member Agreement, I would like to further discuss specific aspects of my case.

  Firstly, I acknowledge the disclaimer regarding the accuracy of Vehicle Information. However, my concern lies in the discrepancy between the information provided and the actual condition of the vehicle upon receipt. It appears that certain key details, such as primary damage was not even included, were not accurately represented, which significantly impacted my decision to bid on the vehicle.

  I also want to address the point regarding vehicle inspections. While I am aware of the ********* Services offered, I believe that the responsibility for accurate representation primarily lies with Copart and its sellers. As a member, I rely on the information provided to make informed decisions. If the information is misleading, it undermines the integrity of the auction process.

  Additionally, the statement that the vehicle is accepted "AS-IS" once it leaves Copart's premises raises concerns. I believe that this policy may be ****** restrictive, especially when discrepancies between the provided information and the actual condition of the vehicle become apparent only after the purchase.

  I would appreciate a reconsideration of my refund request in light of these concerns. I am open to further discussion and providing any additional information or documentation necessary to support my case.
  Thank you for your attention to this matter. I look forward to resolving this issue amicably.
  Sincerely,

  Ansarullah Sediqi

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle in ***** from copart and I reside in ***********. I paid the ************** $2200 for sales tax. I get to *********** and had to pay sales tax again. And I been trying to get ahold of copart for months and Im getting nowhere. And the ************** dont help either with it. I just need help getting my tax money back from *****. I have registration and all receipts from where I paid both states.

  Business Response

  Date: 12/01/2023

  Vehicles are sold as-is where-is and are subject to the sales tax based on the location of the vehicle at the time of the sale unless the buyer has licensing on file to show they are purchasing the vehicle for resale.  ***************** member account does not have this documentation/licensing on file, this was a taxable sale and that is why we charged sales tax.   
  
  The ************** does allow an exemption from sales tax if we would have shipped the vehicle out of state on Mr. ******** behalf. Since we did not ship the vehicle for the him, the sale is still taxable. However, since most of our members obtain their own shipping, we do extend this shipping exemption to the member as long as they can provide the same documentation that we would have obtained had we shipped the vehicle on their behalf.  This usually consists of a bill of lading that shows 1) where the vehicle was picked up from, 2) where it was shipped to, and 3) identifies exactly what was shipped.  If they can provide this documentation (proof of shipment out of state), we can issue the sales tax credit.  Mr. ******** member notes state on 10/30, that he transported the vehicle out of state himself. 
  
  Salvage title vehicles in ***** are no longer considered motor vehicles.  ***** considers them tangible personal property.  Since ****************** came into the state to pick up the vehicle,it is taxable in *****.  This is the same equivalent as if he came into ***** and made a purchase at a local Walmart.  They would tax the out of state customer ***** sales tax on their purchase.   
  
  The ************** also does have one other option if the buyer towed the vehicle on their own.  We can issue the ***** Right to Refund form that will allow the buyer to apply for the tax credit directly from the State.  They do have an online option so the buyer can submit their own documentation electronically such as proof they registered the vehicle in their home **************************.  ************* Mr. ******** member notes confirm he was offered this option on 10/31 and was explained to allow ***** days for us to process.  Our member services team is currently processing the request.
  
  Copart respectfully request the BBB to close this complaint as we are working with ****************** in obtaining the tax credit directly from the state.

  Customer Answer

  Date: 12/04/2023

  I am rejecting this response because:   Ive contacted this business through multiple ways. 
  email. Phone calls. And chat on their website. *** sent a bill of lading and it got nowhere. When I chatted with ******* on the 24 hr service she said there is no notes on my acct about this matter. *** contacted the state and they said I need a claim for refund form to proceed with them and Ive yet to get that form. Ive already had the vehicle inspected and registered in my state. How much more proof do I need to show thats its not in ***** anymore?

  Business Response

  Date: 12/04/2023

  Coparts position is unchanged in this matter and we stand behind our previous response. Additionally, we have attached the documentation for our buyer to receive the tax credit back from the state directly.

• Initial Complaint

  Date:11/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* Navigator through CoPart online auction. The title was not delivered to me when I picked up the auto. They said they would have it within 30 days. After repairing the car, I realized I had never received the title. Starting in August of this year, I have been attempting to obtain the title. They said the title had been shredded because I did not pick it up within a year. I was never contacted. Since CoPart is a dealershiip, it has the ability to obtain a copy from the PA DMV; however, they refuse to do so. I even offered to pay for the cost with no success. I simply want the title that should have been given to me at the point of sale.

  Business Response

  Date: 12/01/2023

  Unfortunately, *************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

  Customer Answer

  Date: 12/02/2023

  I have attached a copy of the purchase invoice, which contains all info needed to identify the transaction

   

  Sincerely

  ***************
  

  Customer Answer

  Date: 12/06/2023

  I am rejecting this response because:   

  I have attached a copy of the purchase invoice, which contains all info needed to identify the transaction

   

  Sincerely

  ***************

  Business Response

  Date: 12/07/2023

  **************,

  Our records indicate the referenced lot sold 9/22/2021.Copart Member Protection Pledge is in place for our members. Under the Member Protection Pledge, Copart pledges that for vehicles that are purchased for less than $49,999.99:? 
  The year, make, and model are correct as listed in Coparts vehicle description. 
  The vehicle images represent the general appearance of the exterior and interior of the vehicle at the time of sale. 
  The odometer reading for vehicles less than 10 years old is accurately documented within ***** miles on vehicle ownership documents. 
  Valid legal ownership will be conveyed to you. 
  The ownership documents you receive will match the Title State/Type description listed on?Copart.com. 
  No unannounced liens impair the vehicle title. 
  If you pay Copart or a Copart Registered Broker for a vehicle, you are guaranteed to receive the vehicle. 
  You will be able to access and retrieve any vehicle purchased by you during Coparts regular business hours. 
  In the event any of the conditions above are not met, Copart will refund the purchase price and all buyers fees, subject to the limitations below. 

  Claims 
  You must submit your claim within the time frames set forth below. A vehicle will be deemed to have been delivered to you when either: 1) you, your agent, employee, or your transportation company removes the vehicle from Coparts premises, or 2) at the time the vehicle is delivered to you if your vehicle is delivered to you by Copart or Coparts subhauler as a result of a transportation order you submitted on Coparts website. 
  

  Claim submission deadlines are attached.

  Unfortunately, this claim was not submitted timely as the submission deadline has expired. 

  Additionally, the Copart location has contacted the seller of the referenced vehicle as they would have to apply for a duplicate title since Copart did not process the paperwork for the sale document. 

  Copart respectfully request the BBB to close this complaint as our member has not submitted his claim timely for the title of this vehicle. 

   

  Thank you,

  Copart 

   

  Customer Answer

  Date: 12/12/2023

  I am rejecting this response :   While I understand the "protections" outlined,  CoPart had a responsibility to provide the title to me.  Instead,  the company shredded it!  *********** should make this right by going to Pa DMV and arrange for the title to be sent.  

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a motorcycle transferred to Copart by my insurance company. It was going to be stored there until the claim reached a resolution then I could either pick it up or get reimbursed for it. The claim was closed on 10/09/2023 and my insurance company reimbursed me for everything minus the value of the motorcycle ($3,705.00) saying that I could call Copart and pick up the bike. Upon contacting Copart I was told that my motorcycle had been sold. I asked multiple times who they sold it to, how much they sold it for, where it is now, what the contact info is for who has it, etc. They refuse to give me any information on the whereabouts of my motorcycle (which I confirmed that I still legally own with the ************** They also are refusing to give me damages/reimbursement for my motorcycle. They stated that they sent me a letter saying they were going to sell it but will not provide me a tracking number, copy of the letter, address they sent it to, or date they sent it. I have never received a letter. I emailed *************************** 9 times and called his Copart lot at least 20 times trying to get any information or reimbursement. They always say "we can not provide you any information about your motorcycle". I have also contacted ******************* on the same emails and have received the same response. Information about the motorcycle:Copart lot # ******** *********** Model: Grom MSX125 Year: 2018

  Business Response

  Date: 11/29/2023

  ******************************* is not a customer of ********************** and has not purchased anything from or through Copart. Copart's customer in this matter was ***************** who assigned Davids motorcycle to Copart as part of an insurance claim, but later requested to abandon the motorcycle to Copart as they had not received any response from the vehicle owner. Our records indicate the ******** state abandonment process began on 10/16/2020. Additionally, our records indicate an abandonment notification was forwarded to the registered owner (******************************* - ******************************************************************* per Colorado DMV records) advising of the abandonment of the motorcycle as well as the potential sale of this motorcycle on 11/16/2020 via ***** tracking ************* if the motorcycle had not been secured from our facility. Our records further indicate the referenced motorcycle was sold on 3/4/2021.
  
  As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint. 
  
  Thank you 
  Copart

  Customer Answer

  Date: 11/29/2023

  I am rejecting this response because:   I never received a letter from Copart as legally required stating my motorcycle would be sold. I checked the tracking number that you have provided (*************) and ***** has no record of it. I have also not received a copy of the letter and have requested that over 10 times. **************** never had, and does not have ownership OR power of attorney over the vehicle and had/has no right to have it sold. They had turned it back into Copart and Copart was to release it to me. Once again, I did attempt to contact Copart to get my vehicle back but they had sold it. I was never given a timeframe to pick it up and was never notified that it would be sold. Since you are unable to provide a valid tracking number, copy of the letter that was supposedly sent, or any proof that the bike was legally sold (again, I did confirm with ***** and ******** state that I still own the vehicle), please reevaluate Copart's stance and provide either my vehicle or compensation for it. 

  Regarding the fact that I am not a customer: You are correct. My vehicle was sent to Copart to be stored by my insurance company. I had requested that it be towed to my house instead, but it was sent to Copart. My complaint here is that Copart sold my bike without my permission and is refusing to compensate me, return it to me, or tell me where it is. 

  If Copart would like to email me the letter so that I can respond to it that would be fine as well. I have provided my email in the first complaint and the Copart office has it as well. 

  Business Response

  Date: 11/29/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 11/29/2023

  I am rejecting this response because:   *********************************** position is unchanged. You have obviously failed to read my response. I will post it below. In short, I checked the tracking number and ***** has no record of it. This indicates that a letter was not sent. 

  --

  Previous response below since you obviously can't take the time to read it.

  --

  I am rejecting this response because:   I never received a letter from Copart as legally required stating my motorcycle would be sold. I checked the tracking number that you have provided (*************) and ***** has no record of it. I have also not received a copy of the letter and have requested that over 10 times. **************** never had, and does not have ownership OR power of attorney over the vehicle and had/has no right to have it sold. They had turned it back into Copart and Copart was to release it to me. Once again, I did attempt to contact Copart to get my vehicle back but they had sold it. I was never given a timeframe to pick it up and was never notified that it would be sold. Since you are unable to provide a valid tracking number, copy of the letter that was supposedly sent, or any proof that the bike was legally sold (again, I did confirm with ***** and ******** state that I still own the vehicle), please reevaluate Copart's stance and provide either my vehicle or compensation for it. 
  Regarding the fact that I am not a customer: You are correct. My vehicle was sent to Copart to be stored by my insurance company. I had requested that it be towed to my house instead, but it was sent to Copart. My complaint here is that Copart sold my bike without my permission and is refusing to compensate me, return it to me, or tell me where it is. 
  If Copart would like to email me the letter so that I can respond to it that would be fine as well. I have provided my email in the first complaint and the Copart office has it as well. 

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vehicle was taken to copart of ******** after a collision in *******, ***** due to the at fault partys insurance decision. Our car sat at their lot for about 2 months while we negotiated with the insurance company on a solution to the damages our vehicle sustained. We received our vehicle back after weeks of asking for it. Upon delivery, the vehicle had more damage than what occurred at the collision that caused all of this.Our vehicle was stripped of parts -driver side taillight -driver side fog lamp Our vehicle appears to have been in an accident on their lot. -passenger side quarter panel has a large dent and paint scratches as if the vehicle was backed into something or another vehicle ran into it. -the tire in that same area was damaged beyond repair as well.-there is damage surrounding the tail light that someone appears to have carved off the lens and carved off paint on the areas surrounding it. Upon reaching out to the location multiple times. I was initially told that the manager would be out of the office until 11/20/23. I left a detailed email with a call reference number. I had to call and email several times on the 20th and 21st to receive a response from the manager. The manager responded that the damage didnt occur at their site however the images they take when the vehicle arrives at their site and leaves their site are not great quality. We have respectfully requested all documentation related to the vehicle including images and security footage. We want professional and respectful handling of our matter and in a timely manner as we have already had to wait over 2 weeks to even discuss the matter. We believe our car was allowed to be destroyed and put on the auction/part salvage portion of the lot when it was supposed to only be safely stored. At no point did we consent to our car being salvaged or relinquished to any other party. We only want the additional damages to our vehicle repaired and reimbursed at market cost

  Business Response

  Date: 11/29/2023

  Unfortunately, *************************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:11/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2023, I purchased the 2014 Jaguar F-Type from Copart located at **** * ********** *** *** *********, TX **********. Copart is an online auction website for cars. First, they added extra fees not detailed before hand of the purchase. When I called to ask why the fees were not mentioned before the purchase, the person on the other line just laughed at me. Any fees should be disclosed so that the buyer knows what is expected of a final cost. I didn't get to see the fees until they send me the bill of sale via email. The main issue is that now that the vehicle has been repaired, we are unable to register the car in Florida. According to the Department Of Motor Vehicle in TAMPA, the title is missing a stamp from COPART. The only stamp they have on the document is a signature and a stamp with the person's name nothing more. The DMV claims that without the stamp the signature and stamp could be from anyone. I called COPART from the motor vehicle and they said they didn't have a business stamp. What business does not have a stamp? Please see attached title. We now have a vehicle which I spent nearly $19k plus another $1500 to repair and we can not get the car registered. CoPart is now saying that there is nothing they can do about a business stamp on the title which they signed as the seller. Copart, auctioned the car on behalf of Farmers Insurance Company of Arizona. We have contacted Farmers Insurance and awaiting a response from them. We need this issue resolved immediately. Please intercede on our behalf. Thank you for your time and I hope to hear from you soon.

  Business Response

  Date: 11/22/2023

  All member fees are outlined in the Member
  Terms & Conditions which you signed upon becoming a member.  You have the availability to see the fees
  listed in detail by logging into your Copart member account, Clicking on the My
  Account tab, then at the bottom of the menu you will see a Member Fees
  section.  Everything is explained there.
  
  In regard to the title issue, our teams ensure that
  titles are reassigned as allowable/acceptable by Texas state law since that is
  where the sale is taking place; unfortunately, we they not be familiar with out
  of state title requirements. Additionally, the management team at the
  purchasing location has confirmed they have forwarded supporting documents
  regarding the reassignment of title.
  
  Copart respectfully request the BBB to close
  this complaint as we have provided out member with the supporting title
  documents needed.
  
  Thank you,
  Copart

  Customer Answer

  Date: 11/23/2023

  My issue with copart / farmers ins. is that when l.purchased thf vehicle online at copsrt s web page at no time did it say the Title was a salvage title. which Is why l purchased the vehicle after l complained to copsrt they had changed the title to salvage. this is my main complaint . l now have the trouble of trying to register the vehicle. with the FLHSMV. I feel I was unfairly treated and I ovecharged for the vehicle in question. lot no ******** jaguar f type. v8 s convertible. l thankyou in advance for your assistance.with this matter.  

  Customer Answer

  Date: 11/28/2023

  I am rejecting this response because:   

  My issue with copart / farmers ins. is that when l.purchased thf vehicle online at copsrt s web page at no time did it say the Title was a salvage title. which Is why l purchased the vehicle after l complained to copsrt they had changed the title to salvage. this is my main complaint . l now have the trouble of trying to register the vehicle. with the FLHSMV. I feel I was unfairly treated and I ovecharged for the vehicle in question. lot no ******** jaguar f type. v8 s convertible. l thankyou in advance for your assistance.with this matter.  

  Business Response

  Date: 11/29/2023

  Our records reflect the referenced vehicle was advertised and sold
  on a New Mexico Certificate of Title – Salvage.(Attachment of advertisement included)
  Copart’s position is unchanged in this matter and we stand behind
  our previous response.

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 27th 2013 I opened my account with ********************** and have paid for a membership for the past 10 years not only have there fees gone to outrageous prices but there customer service is the worst Ive ever dealt with after years of problems and them canceling bids Ive decided not to renew my membership for the year of **** so I called on 13th of November to get my renewal fee removed from my account the rep then canceled my account without my approval and sent out my deposit also without my approval then I called back because I was not able to buy anything my account was re instated few hours later my account was then suspended with numerous phone calls and attempts to contact some sort of manager or supervisor I have been denied and told I would receive a call back 4 days later still no call back or account re in statement after paying my yearly membership fee from Dec 27 2022- Dec 27 ****************************************************************************************************************** a complaint on not just the unprofessional employees but the lack of assistance from a supervisor or manager I paid for a year membership that Im unable to use because of a mistake of an employee I would like the refund of my membership fee

  Business Response

  Date: 11/20/2023

  Our membership department has confirmed invoice ********* - Annual Registration **** in the amount of $249 was reversed and not paid by our member, Mr. **************** Additionally, **************** member account notes confirm the $400 deposit on file has been refunded.; a check in the amount of $400 was issued and mailed to the mailing address listed on **************** member account.
  
  
  ********************** respectfully request this complaint be closed as our member has been refunded the $400 deposit on file. Additionally, the annual renewal fee of $249 invoice has been reversed and was not paid by *************
  
  
  Thank you,
  
  
  Copart

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** totaled my vehicle my 2021 ***** civic and hired Copart to sent a tow truck from 6 star towing to come tow it off. The tow company 6 star towing company driver hit my side gate and knocked it down as they left. I had witnesses from next door and a sheriff report was filed. The gate was fixed by a contractor my husband and per ***** in the office in **************** ******** the General Manager he said he would pay for it and go after the towing company. This was a few months ago . All the info was also sent to another employee that I can sent per my email if you wish me to send the company with all the information for her and *****. I want this taken care of now. I already lost my car that was already paid off and now we lost time working having to fix a gate so our horses didn't get out or our property would not get robbed. This is unacceptable.

  Business Response

  Date: 11/14/2023

  ********************* is not a customer of **********************. **********************'s customer in this matter is ****************** who assigned ****s vehicle to Copart as part of an insurance claim. If **** has any issues regarding their vehicle or the pickup of their vehicle while it was at Copart,they should address them with ***************** who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  

  Customer Answer

  Date: 11/18/2023

  I am rejecting this response because:   The General Manager and assistant General Manager in the **************** office stated they would take care of the damage and go after six star towing for the insurance claim themselves. I have all the emails that can be forwarded to your office and the also the sheriff office office report report if the report of the hit send run reports of the tow truck drive that Copart hired to pick up up the vehicle. Copart took responsibility for the gate.

  Business Response

  Date: 11/20/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.