Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart

  1983 Montauk Highway Brookhaven, NY 11719

• 

  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

• 

  Copart, Inc.

  1451 Lebanon School Rd Pittsburgh, PA 15122

• 

  Copart, Inc.

  2124 Camplain Rd Hillsborough, NJ 08844

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My claim #*** Lot# ********.My 2015 **** Focus was totaled by USAA and Copart was patterned with them to pick up car.I would not let Copart pick up car until they got a letter of guarantee .I was using my car to get back and fourth to work.Copart sent email on 9/22/2023 they had the letter of guarantee.I allowed them to pick up car on Sept 25th.10/10/2023 called Copart spoke to ******* then ***** and they did not see a pay off amount on a letter of guarantee.Then transferred to a ***** on Procument team transferred me to ****************** says letter of guarantee did not have right name and had wrong vin #.******** gave me email ************************************************************** to send correct letter of guarantee.Called *********** lien holder and gave this info.10/13/2023 spoke to ***** transferred to ***** transferred to ******* said letter of guarantee had wrong information.Transferred to lien holder team Xharria says *********** was faxing to wrong number.10/17/2023 called spoke to ********************** holder team says she cant see email kept me on hold then call ended.Email was sent to Xharria letting her know no fax was letting letter go through.No response back.Called back **** answer transfer to ***** says letter of direction not needed.10/18/2023 called back ****** immediately put on hold transfer to exspresd section talk to ****** transfer to title exspress *************************** was able to call *********** and get pay off amount.It should not have took all these calls to find out only the pay off amount was needed.I had to rent a car for $1500 and then borrow a car.This process was ridiculous.

  Business Response

  Date: 11/14/2023

  ***************** is not a customer of **********************. **********************'s customer in this matter is USAA, who assigned ****** vehicle to Copart as part of an insurance claim. If ***** has any issues regarding their vehicle while it was at Copart, they should address them with USAA who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was treated very cruelly and unfairly. I purchased a car at a Copart auction with the understanding that the car would have a clean title. I went and picked it up with my wife myself, paid for it and went home. A few days later, when we went to the *** in ******* ************ ***** to register the car, the *** employees turned us away, explaining that the reason for the refusal was that the title was not valid, since a duplicate had been made earlier in the year and in fact they sold us a car with a dead one. invalid title. We immediately contacted Copart, the first time they admitted their mistake and promised to send the valid title to my address within 2-3 days, but after a week I received nothing. Then we wrote to them again, called them and they ignored us, they began to say that they could not help. Even the general director completely ignores our efforts to rectify the situation. We paid $2418 plus trailer rental of $148 and up to date. We spent a lot of time trying to get at least some kind of answer from them, they began to say that they did not have another title. It turns out that I paid for air because I cant do anything with this car and all our requests for help were ignored. We have screenshots of correspondence with the copart support service and telephone calls. Thank you

  Business Response

  Date: 11/08/2023

  Good morning,
  
  We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, the Copart purchasing location was unaware the previous owners had submitted the incorrect title for the referenced vehicle as they had previously applied for a duplicate title. The management team at the purchasing location has obtained the necessary documents from the previous owner to secure a new title for the referenced vehicle on 10/24/2023. The expected processing time frame with the *** is 4-6 weeks. We do appreciate your patience while resolving this result of unforeseen occurrence.
  
  Copart respectfully request the BBB to close this complaint as we are in the process of obtaining a new title for our member.
  
  Thank you,
  Copart

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hospitalized in last year while there my car was stolen and the company bought it for 900. They wrote a check in my name when I wasnt even there and accepted a forged signature. They claim to have the title which is impossible I received records from the dmv and it only list a title receipt not actual title. They were no help and basically blamed me. When I have proof it wasnt me. They dont care to solve the issue without legal ramifications.

  Customer Answer

  Date: 11/07/2023

  Not sure if I already stated this I didnt learn until yesterday my car was retitled. It was sold without my permission while I was in the hospital. They issued a check in my name to someone other than myself after recieving a forged signature with only a title receipt present. The check has since been cashed. 

  Business Response

  Date: 11/08/2023

  **************,
  
  Our records indicate the referenced vehicle sold from our ********, ** Copart location on 3/31/2022 on a ********** certificate of title for the purchase price $900 from Copart Direct. The attached signed title obtained at time of pickup has been uploaded to the BBB website.
  
  Copart respectfully request the BBB to close this complaint as Copart Direct purchased this vehicle directly from the owner in the amount of $900.
  
  Thank you,
  
  Copart

  Customer Answer

  Date: 11/08/2023

  I am rejecting this response because:   The signature is forge and they never received it from me. Also a portion of a medical document were I explained my information was stolen. At the time the car was sold I was living in ********. I will obtain documentation from that day proving where I was no where in **. I will also be filing a updated police report with new information and try to obtain the report I made from the time of the incident. You will see where I was pressured to cash a check not pertaining to this incident on the same day my car was sold. 

  Customer Answer

  Date: 11/08/2023

  I would like to receive a copy of the initial correspondence with copart showing who made the request for them to buy the car along with the contact information of seller as it will not be my own. Also the title they have isnt complete as it doesnt have a bill of sell showing me selling to said company and isnt completely filled out as it should be with odometer miles and should be voided for forgery. I would like my car returned or compensation for said car. 

  Customer Answer

  Date: 11/08/2023

  Proof I never sold me car.

  Business Response

  Date: 11/08/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 11/08/2023

  Noted. further proof I wasnt in the *********** at the time of sale. Incident has been reported for fraud. Police report soon to follow. 

  Customer Answer

  Date: 11/08/2023

  Noted. Continued disagreement agree with your decision. Police report to follow.

  Customer Answer

  Date: 11/08/2023

  I am rejecting this response because:  the car was bought will committing fraud. I wasnt present at transaction nor was there permission for it to be made 

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Copart at their yard in *****, ******** (lot #********. I paid for the car on 10/9/2023 and I was given a receipt showing the payment and a "Net Due" of $0.00 (see uploaded receipt). Several days later I was bidding on another car and saw that my account showed a balance due of $20. I inquired about the fee at the Ionia branch and they said if was for a title transfer fee (the title processing fee was already charged and paid - see receipt). They would not reverse the charge. I contacted Copart ****** Services and they also refused to reverse the charge. For comparison, I won the other car I was bidding on and I was not charged the $20 title fee. I find it hard to believe that a business can legally transact business, issue a receipt showing paid in full and then retraactively charge a fee.I tried to purchase another Copart car this morning and couldn't. ****** Services told me it was because of my outstanding balance.I need this fee refunded.

  Business Response

  Date: 11/08/2023

  **************,

  
  In reviewing the lot referenced and your member account, the $20 fee is a title pickup fee. All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member.  You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section.  Everything is explained there.

  
  Thank you,

  
  Copart

  Customer Answer

  Date: 11/08/2023

  I am rejecting this response because:   I was given a receipt that said I had a zero balance.  It's highly unethical, if not illegal, to charge fees after a transaction is complete.

  Also, I purchased a car the following week (lot#********) and was not charged the additional fee.

  Business Response

  Date: 11/08/2023

  Good morning,

   

  The title pickup fee of $20 would only apply when the delivery option of the title was requested. As previously stated, all member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member.  You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section.  Everything is explained there. 

   

  Thank you,

   

  Copart 

  Customer Answer

  Date: 11/08/2023

  I am rejecting this response because:   I did not choose the "Delivery Option".  Perhaps the clerk did without my knowledge.  Either way, not my responsibility.  The title was processed the same way as all the other Copart cars I've purchased and this one is the only one where I was charged the additional fee.

• Initial Complaint

  Date:11/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint and seek your assistance in resolving an ongoing issue I am facing with Copart.The nature of the dispute pertains to an incomplete motorcycle lot delivery, specifically lot number ********, which I purchased from Copart. The lot description included not only the motorcycle chase itself but also a loose box containing engine parts, a tank, and an exhaust.However, upon attempting to collect the lot, my designated truck driver was provided with only the motorcycle chase, while the loose box, tank, and exhaust were conspicuously missing. When my driver inquired about the missing components, Copart's ************* him that the motorcycle was all that was due.Subsequently, Copart located the missing items and, to my surprise, requested that I cover the cost of shipping them back to me. I firmly believe that this responsibility should not fall upon me, as I had purchased the lot under the expectation that all components listed in the auction description would be provided.Despite multiple attempts to resolve the matter with Copart directly, they have remained unyielding in their stance, refusing to acknowledge the responsibility to cover the shipping costs for the missing items.I am seeking the BBB's intervention in this matter to facilitate a fair and impartial resolution. I kindly request your assistance in ensuring that Copart upholds the terms of the original purchase agreement by delivering the missing components without additional expense to me.Please do not hesitate to reach out to me for any further information or clarification you may require.

  Business Response

  Date: 11/07/2023

  In response to the claim asserted by **********************;about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and ********************************************** member notes indicate that Mr. *************;consented to the Terms and conditions on 7/16/2022. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  I.Risk of Loss.  Each Member takes full responsibility and assumes all risk of loss for all vehicles purchased from the time Copart accepts the Members bid.  From and after acceptance of the Members bid (for vehicles located at a Copart facility), the Member acknowledges that Copart is acting as bailee of the Members vehicle until such time as the vehicle is removed from Coparts premises by the Member or the Members agent or representative.  The Member agrees that under the terms of the bailment, (1) Copart shall not be responsible for damage to or loss of the vehicle or parts thereof due to operational procedures in place at all Copart facilities, from acts of theft or vandalism, or acts of God; (2) Copart shall only be responsible for damage to or loss of the vehicle or parts thereof caused by the direct willful or grossly negligent act or omission of Copart;and (3) Copart shall not be responsible for any claim of damage made after the vehicle has left Coparts premises, regardless of whether the Member or any agent, employee or other representative on the Members behalf picks up the vehicle. 
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  **********************;had this motorcycle picked up and removed from the Copart facility on 10/31/2023 knowing that it would be labeled As-Is and not returnable. Accordingly, Copart rejects any and all demands **********************;has.  

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart had suspended my account wrongfully. I was looking to buy a car and when they found that i was looking at cars, just decided, without warning, closed my account. Don't know why they decided to. I am in the market again, and would love to offer copart another shot at getting my business.

  Business Response

  Date: 11/01/2023

  Good afternoon,
  
  In reviewing the member account notes, a valid photo identification and proof of residence is needed for review to lift membership suspension.
  
  As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint. 
  
  
  Thank you,
  Copart

  Customer Answer

  Date: 11/01/2023

  I am rejecting this response because:   I have sent numerous picture of my drivers license and a picture of my registration for address verification with no reply or account reopening.

  Business Response

  Date: 11/02/2023

  **********************,

  In reviewing your member account there are no pending documents for review. In order to validate your member account we will need a copy of a valid photo identification and a current proof of residence ( Electric bill, phone bill, etc.). Once those documents have been provided our member services department will need to review and validate those documents.

  Copart respectfully request the BBB to close this complaint as we have requested the required documentation to validate the member account.

   

  Thank you,

  Copart

  Customer Answer

  Date: 11/02/2023

  I have reviewed the business response and accept this resolution. I have worked with the business through email and my account is now active! Thank you!

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear to whom may concern, I would like to file a claim against Copart ************************* address: ********************************************************************************************. Phone number : ************.Here is detail of my situation: My name is ***************, and i am the winner of this lot ********: **** ****** Camry from ********* Copart.On the listing , the vehicle condition is listed as Run and Drive (original photo listing attached). After winning the auction, assuming that this was an operable vehicle, so I hired Montway transportation company to pick up and delivery to my house in ************, *****. When the truck driver came to pick up the vehicle, he saw that the car had mechanical issue and was inoperable condition. Then he refused to transport it. At that time, I still did not know that the vehicle had broken and could not move. Then ******* assigned different truck driver to carry it. It was delayed for more than 1 week, and I paid Copart 280 USD for storage fee. When the car was shipped to my home, I figured out that theres a big hole on the engine block, and absolutely it can not be start or move by its own power. I have contacted Copart employee about this scam, but they said that they are not responsible for that, and I was advised that only sending the email to general email at ************************************* I would like to file a claim for this case so that Copart has to refund to me the cost of the vehicle + storage fee, and pay me back all the expense due to this issue I attached the photo of the engine bay when I received the vehicle yesterday evening at 7:30 pm 10/25/2023.Please help me to resolve this issue. Regards and Thank you ***************

  Business Response

  Date: 10/31/2023

  
  Dear ***************,
  
  In order to bid on a vehicle, prospective bidders must first create a Copart member account. ********************** does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to ************, a registered broker (and member)not ***************.  *************** is not listed as an authorized cardholder with ************, which means that they are not approved to speak to Copart regarding ************* account or transactions. Copart's privity of contract extends solely to ************, and ************* privity of contract extends to ***************. No direct business relationship exists between Copart and ***************. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to ************.
  Copart respectfully requests the BBB close ***** Dos complaint, as this sale only involves the broker and does not involve Copart in any way.  We suggest the complainant contacts the broker where they bought the vehicle.
  
  Thank you,
  Copart

  Customer Answer

  Date: 10/31/2023

  I am rejecting this response because: I am the actual bidder not the broker, and I have to pay for ***************** the broker agency- to bid on this lot. In fact, I hire *************** to bid at Copart because ********** law does not allow private consumer to bid directly at Copart. I already contacted my broker ***************, and they said that  they would forward my complaint email to General manager of Copart, and t is Copart s responsibility to resolve this concern.
  Being the end consumer, I have the right to be protected by law against the scam/ incorrect product that I bought. It is ********* Copart responsibility to provide the correct listing information for customers. 

   

  Business Response

  Date: 10/31/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 10/31/2023

  I am rejecting this response because: ********* scammed the customer by providing incorrect listing information for the lot 65673823-2001 ****** CAMRY CE, and now they dont want to take any responsibility for their product/service.
  I attached the detail of the damage on the engine block which is very easy to spot when opening the hood 

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Copart Member Number is ******, and the Lot # purchased is 53617923.On 10/03/2023 I paid Copart $394.87 for "Long Haul Delivery" of the vehicle to my home address. On 10/06/2023 the shipping company said they could not deliver it to my home address, but to another lot in ***********, **. The shipper's account **** **************************** texted me that the "Long Haul Delivery" fee would therefore be reduced to $268.36.10/12/2023 I contacted Copart via chat and asked about the refund. They said contact the shipper. I did, and she said she was working with the accounting department.10/18/2023 I contacted the shipper, and she said the credit was sent to Copart, contact them.10/19/2023 Copart said contact "the yard" so I did via phone. They said contact the shipper. I did, they said contact Copart. I contacted Copart via chat, and they gave me a "Buyer AR" contact email. I emailed Copart AND the shipper and asked them to work together and refund me.10/24/2023 I contacted Copart and the shipper in an email, and received no response from Copart. I contacted them via chat, and they only gave me the "Buyer AR" email again. The shipper told me I have to contact Copart for a refund.I was overcharged by Copart by $126.51, and I have spent so many hours communicating with them and the shipper, over many days... it only makes sense that they would refund the full $394.87 at this point, for all of the hours of ****** I have spent trying to get my money back. I want it refunded to me asap. I have attached my receipt, the adjusted price, and the email thread.

  Business Response

  Date: 10/30/2023

  Good morning,

  Our records indicate a credit in the amount of $126.51 was issued to our member's account on 10/25/2023 for the long-haul delivery charge. We do apologize for the delay in the issuance of the credit. 

   

  Copart respectfully request the BBB to close this complaint as the credit has been issued to our member's account.

   

  Thank you,

   

  Copart

  Customer Answer

  Date: 10/31/2023

  I have reviewed the business response, FINALLY received their reimbursement check, and accept this resolution. 

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 12 2023 my dodge charger was totaled I was emailed forms for my signature and password was supposed to be sent never called the adjuster handling my case is no help I never dealt with such a company in my life so un professional its sad

  Business Response

  Date: 10/30/2023

  While we appreciate ****************** comments regarding Coparts procedures, Copart's procedures are updated based on how the company sees fit. Copart will review and discuss ****************** comments internally to see if any procedures need to be updated/amended. However, Copart respectfully requests the BBB close ********************** complaint, as it does not relate to a consumer transaction, and is merely a critique on how Copart does business.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased on October 17, 2023, a 2004 Lexus GX470 Lot# ******** Vin # ****** for $2800 plus fees total paid $3814.95. I had a 3rd party tow company pick up the vehicle and deliver it to me on October 18, 2023. Upon arrival of the vehicle there was clearly an issue with additional damage to the vehicle done by a forklift. I tried to call before the tow company left but it was after hours. On October 19, 2023, I reached out to Copart and was advised to send an email with pictures to their email ************************************ I received an email back from *********************** (office manager ****** **) stating he would look into the issue. On Monday October 23, 2023, I sent a follow up email to ***********************. A short time later I was contacted by ********************* (Assistant GM @ *********** Location) who stated that inspections need to be done before the vehicle was removed, however, he would offer a $40 credit. I contacted the office and he refused to get on the phone. The office staff were extremely rude and said an email was sent and placed me on hold for over 30 min waiting for **** to get on the phone to discuss the issue before I finally hung up. I sent an email back expressing that the damage was clearly done by Copart and delivered to the tow company in the current state received. I have pictures of pre bidding inspection and delivery pictures of the vehicle. What I bided on vs what was received has additional damage done by a forklift. In the pictures I have it clearly shows forklift punctures and additional damage to the rear bumper. I have sent a demand letter for compensation of additional damage or a vehicle take back. They are claiming the damage was not done by them. However, photos show otherwise. Per the member contract Copart is liable for any gross negligence and damage to purchased vehicles. Copart shall only be responsible for damage to or loss of the vehicle or parts thereof caused by the direct willful or grossly negligent act or omission of Copart. Also per the member contract In the event Copart is responsible, damages shall be limited to the lesser of (i) the amount of the diminution in value of the vehicle as reasonably estimated by Copart or (ii) the auction sale price (in which case the Member shall return the vehicle to Copart). I have proof and know they refuse to respond. I will take this to court if I must.

  Business Response

  Date: 10/30/2023

  In response to the claim asserted by ************************* about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ****************** member notes indicate that he has consented to the current Terms and Conditions. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  ************************ came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ************************* to utilize, but he failed to use any of them. ******************** had this vehicle picked up this vehicle on 10/17/2023,knowing that it would be labeled an As-Is and not returnable once it left the Copart facility.  Accordingly, Copart rejects any and all demands ************************* has regarding a refund.