Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart

  1983 Montauk Highway Brookhaven, NY 11719

• 

  Copart, Inc.

  4007 Admiral Peary Hwy Ebensburg, PA 15931

• 

  Copart, Inc.

  2124 Camplain Rd Hillsborough, NJ 08844

• 

  Copart Salvage Auto Auctions

  82 Cape Rd Mendon, MA 01756

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a auto auction through Copart on October 6, 2023 and paid for the car, fees, and delivery at the same time. When i first spoke to their courier, I was advised I'd receive the care Monday or Tuesday of the following week. Those days came and went and no car. I was then told I's get it by the end f the week and received nothing. Their Copart customer service told me give it up to 6 business days past purchase to receive. No after multiple emails and phone calls (Over 20+ of each), I still do not have the car. All i keep getting is apologies and being told I'm reasonably mad but none of this is resolving me not having the car. I want all my money back if this car cannot be delivered to me by the end of this week.

  Business Response

  Date: 10/31/2023

  Good morning,
  
  
  The management team at the purchasing location has confirmed the referenced vehicle was delivered on Monday 10/23/23. We do apologize for the delay and appreciate your patience while resolving this result of unforeseen occurrence.
  
  
  Copart respectfully request the BBB to close this complaint as the referenced vehicle has been delivered to our member.
  
  
  Thank you,
  Copart

  Customer Answer

  Date: 10/31/2023

  I am rejecting this response because:   
  

  Dear Copart Staff and Executives,
  
  
  I'd like to express my deep frustration regarding the recent events. Initially, there was a significant delay of over 2 weeks before the car was delivered. Moreover, the delivery, which was promised as a courtesy along with a $203.96 refund to my credit card, has not been fulfilled even after a week has passed.
  
  
  On top of this, upon a mechanic's inspection last Friday, it was discovered that the car had undisclosed damages. The listing only indicated front-end damage, yet upon closer examination, significant undercarriage damage was found, a crucial detail omitted from the auction description. Subsequently, my account was suspended and access was revoked. Fortunately, I had already secured all documents and captured screenshots prior to this action, serving as evidence of the situation.
  
  
  I am seeking compensation for both the undelivered promised fees and the misrepresentation of the car in your auction. I have looped in the *** on this email thread because I am truly dismayed by the treatment I have received. My prior experiences with Copart for two earlier purchases were positive, making this recent experience all the more disappointing.
  
  
  My request is simple: rectify the misrepresentation of the car, honor the commitments made by your representative, and address the unfair actions taken against me. I have abided by all terms and obligations, yet I find myself ignored by your team, with my funds withheld and access to my account, which had been in good standing since 2018, restricted.
  
  
  Thank you for your attention to this matter. I trust that you will take the necessary steps to resolve these issues promptly.

  Customer Answer

  Date: 10/31/2023

  Dear Copart Staff and Executives,
  
  
  I'd like to express my deep frustration regarding the recent events. Initially, there was a significant delay of over 2 weeks before the car was delivered. Moreover, the delivery, which was promised as a courtesy along with a $203.96 refund to my credit card, has not been fulfilled even after a week has passed.
  
  
  On top of this, upon a mechanic's inspection last Friday, it was discovered that the car had undisclosed damages. The listing only indicated front-end damage, yet upon closer examination, significant undercarriage damage was found, a crucial detail omitted from the auction description. Subsequently, my account was suspended and access was revoked. Fortunately, I had already secured all documents and captured screenshots prior to this action, serving as evidence of the situation.
  
  
  I am seeking compensation for both the undelivered promised fees and the misrepresentation of the car in your auction. I have looped in the *** on this email thread because I am truly dismayed by the treatment I have received. My prior experiences with Copart for two earlier purchases were positive, making this recent experience all the more disappointing.
  
  
  My request is simple: rectify the misrepresentation of the car, honor the commitments made by your representative, and address the unfair actions taken against me. I have abided by all terms and obligations, yet I find myself ignored by your team, with my funds withheld and access to my account, which had been in good standing since 2018, restricted.
  
  
  Thank you for your attention to this matter. I trust that you will take the necessary steps to resolve these issues promptly.

  Business Response

  Date: 10/31/2023

  In response to the claim asserted by *************************** about a vehicle that was purchased at Coparts ****************** of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ***************************** member notes indicate that she has consented to the current Terms and Conditions.These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  ************************ came out to inspect the vehicle before bidding she would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for *************************** to utilize, but he failed to use any of them. *************************** had this vehicle delivered 10/23/2023,knowing that it would be labeled an As-Is and not returnable once it left the Copart facility.  Accordingly, Copart rejects any and all demands *************************** has regarding a refund.  

  Customer Answer

  Date: 10/31/2023

  I am rejecting this response because:   If you look at the email thread you will see they claimed to be working on my reimbursement but stop responding! They then suspended my account so I would have no access to the account information available to me. The car was misrepresented and theres a clause for refund when there is a misrepresentation. Copart is tryna get away with the negligence on their listing and their claims. The car was taken off the lot by a Copart representative and it should have been delivered in its listed condition.

   

  If the vehicle's running condition has not been accurately classified according to criteria for those programs.

   

  The listing never advised that the undercarriage was damaged! Do the right thing Copart

  Customer Answer

  Date: 10/31/2023

  I have added the email thread where the CoPart representative advised my reimbursement was being worked on and that Id be contacted once it was completed. They then locked me out my account and stopped responding. The proof is there! CoPart honor your promises. Be a company of your word. 

  Customer Answer

  Date: 11/03/2023

  They have stopped communicating and have supplied no resolution per all my substantial proof i submitted to them. You will see in my last communication I provided email transcripts where reimbursement was promised by one of their general managers but was NEVER provided. Since I have supplied those email transcripts here you will see they stopped responding on the claim as well

  Customer Answer

  Date: 11/03/2023

  As you will see from my most recent responses, this claim needs to be updated to misrepresentation of auction item as well as failure to provide approved and promised reimbursement.

   

  New Resolution 1: Refund me my promised delivery fees and part of cost of vehicle to include my membership fees as they suspended my account once I filed this claim and the car was listed with incorrect details.

   

  Resolution 2: pick the car up and provide a full refund plus membership fees

  Business Response

  Date: 01/03/2024

  In reviewing the member account; the long haul delivery fee of $203.76 was reversed/removed from our member as well as storage charges in the amount of $220.00.  I have attached the member's invoice which reflects the credit/reversal.

   

  Business Response

  Date: 01/04/2024

  In reviewing the member account; the long haul delivery fee of $203.76 was reversed/removed from our member as well as storage charges in the amount of $220.00.  I have attached the member's invoice which reflects the credit/reversal.

  Customer Answer

  Date: 01/04/2024

  I am rejecting this response because:   They did not credit my bank account used. They also have fully locked me out my account. The car was misrepresented as only having front end damage but also had undercarriage damage as verified by a mechanic. The only resolution is a full refund and they can pick up the car once refund is issued. I did not get what I paid for. This claim will not be settled until that is addressed 

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: last purchase complaint member ****** Message: Hi, my member number is ******. My most recent purchase through the auction for a ** I am very disappointed and be reporting to BBB and more if not resolved. The description for the ** that I won on bidding was listed as clean title with normal wear and tear. The images did not seem as anything different. When I went to pick up the ** I noticed I have been fooled and this ** did not just have normal wear and tear, it was stripped on the inside with tables and refrigerator missing and wall paper ripped down. The images did not show this and this is not normal wear and tear for a ** years old. I think it is fraud and deception to list the description of the ** to have normal wear and tear in the description along with not showing images for anyone to assume otherwise especially when the fridge was ripped out but did not show ************ in the side of the ** showing this. I think this was on purpose and I learned from the people at the front desk that the ** was a donation to Copart and I won the lowest bid but the seller being copart kept doing a counter offer to get as much money as possible for a donation with incorrect description and deceptive images to match the description. I am very unhappy that Copart would do something deceiving like this when they know not all people can come and view the items prior to bidding and rely on the description and images for bidding purposes especially when it has a clean title which one would assume would just have normal wear and tear.I have contacted the manager at ******** South ****** location, and he says he is going to talk to his boss about getting a refund, but it has now been 2 weeks and no response.

  Business Response

  Date: 10/18/2023

  In response to the claim asserted by *********************** about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ***************** member notes indicate that he has consented to the current Terms and Conditions.These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  I.Risk of Loss.  Each Member takes full responsibility and assumes all risk of loss for all vehicles purchased from the time Copart accepts the Members bid.  From and after acceptance of the Members bid (for vehicles located at a Copart facility), the Member acknowledges that Copart is acting as bailee of the Members vehicle until such time as the vehicle is removed from Coparts premises by the Member or the Members agent or representative.  The Member agrees that under the terms of the bailment, (1) Copart shall not be responsible for damage to or loss of the vehicle or parts thereof due to operational procedures in place at all Copart facilities, from acts of theft or vandalism, or acts of God; (2) Copart shall only be responsible for damage to or loss of the vehicle or parts thereof caused by the direct willful or grossly negligent act or omission of Copart;and (3) Copart shall not be responsible for any claim of damage made after the vehicle has left Coparts premises, regardless of whether the Member or any agent, employee or other representative on the Members behalf picks up the vehicle. 
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  HadMr. ******* came out to inspect the ** before bidding he would have been fully aware of any issues associated with it.The webpage advertisement even provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for *********************** to utilize, but he failed to use any of them. ****************** picked up the ** vehicle on 9/6/2023,knowing that it would be labeled an As-Is and not returnable once it left the Copart facility.  Accordingly, Copart rejects any and all demands *********************** has regarding a refund.  

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund taking over one month. On September 19 2023 the ************* advertised a running vehicle with no front end damage and keys. When went to pick up vehicle it had no bumber severe front end damage no key did not run and different pictures of car on line. I was told I would be refunded in full. No refund still management will not return phone calls or emails. Employee states theyre working on the issue.

  Business Response

  Date: 10/16/2023

  Unfortunately, *************************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:10/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased lot #******** last week. I paid about $2500 for the car including fees and I also paid about $600 to a copart partnered shipping company ReadyAuto. I got a call on Tuesday that the driver was about to pick up the car and hed be there the next day to drop it off. So I cancelled the plans I had for that day so I could be home to receive the car. The day went by and the car still hadnt come. I called the transporter and he said that he didnt get the car because it was wrecked. Most of the cats copart sells are wrecked so why cant he get mine? And how hard is it to give me a call that you arent getting my car so that I wouldnt have had to waste my whole day for nothing. I tried emailing Copart customer support yesterday asking if there was any way I could switch delivery providers or cancel delivery and get my money back and just get the car myself. Its been 24 hours and still no response. And the 24 hour live chat support is no help either. Online they say most cars are delivered within 6 days. Its been over a week and it still hasnt even been picked up yet. If its not here by next week I will be demanding a full refund. I thought Copart was a good company but unfortunately I was wrong. They are a joke of a company and I will never purchase from them again and I will urge anyone and everyone I can persuade not to buy from them either. I am very disappointed in the terrible service and lack of help *** received. I just want my car to be delivered

  Business Response

  Date: 10/20/2023

  ***************,
  
  The management team at the Copart purchasing location has confirmed the referenced vehicle was secured from their location and is currently in route for delivery. We apologize for any inconvenience and appreciate your patience while resolving this result of unforeseen occurrence with our vendor.
  
  Copart respectfully request the BBB to close this complaint as this issue has been resolved and the vehicle is being delivered to our member.
  

  
  Thank you,
  Copart

• Initial Complaint

  Date:10/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i sold my car to them, and got a paper check for it, but no bank will touch it with a 10' pole. Even my current bank is waiting for 2 WEEKS to deposit the money because they're convinced the check is going to bounce. I tried contacting the company, and they refused to send me the money any other way.

  Business Response

  Date: 10/11/2023

  Unfortunately, *************************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

  Customer Answer

  Date: 10/11/2023

  I am rejecting this response because: I was never asked for the *** for my car or any other information. They did verify that they cut me a check, but when asked if it could be wired to my account, they simply said they only do it for businesses. 

  Business Response

  Date: 10/11/2023

  Coparts position is unchanged in this matter and we stand behind our previous response; in order to investigate this matter we will need the Copart lot number or the *** number of the vehicle referenced. 

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay a membership of copart.com a year ago via my credit card. Yesterday I check my credit card account and I found that they charged me $99 in July 2023. I don't set up auto renew at all and I don't received the notice of the auto renew either. Last 8 months I seldom use their website and I don't realize that they could charge. I filled my credit card for one year membership, not for auto renew payment. I contact them and they said it's more than 30 days so no refund. But I didn't know they charged until yesterday. They steal my money. I want them refund.

  Business Response

  Date: 10/11/2023

  In response to the claim asserted by ********************* about her request to refund her Copart Membership fee, one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. ************ member notes indicate that she consented to the Terms and conditions on 7/19/2022 as well as opted in to enroll for membership autopayment subscription. These Member Terms and Conditions state:
  
  IV. MEMBERS
  A. Member Eligibility. You *** sign up as a Member at Copart if you are at least 18 years of age.  In addition, state-specific registration requirements and applicable laws, regulations, and restrictions *** further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
  B. Member Types. 
  Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests *** search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests *** not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  
  In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
  Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit *** also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates.  Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address.  Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  
  By agreeing to these Member Terms and Conditions, ********************* acknowledged that she understood that she was signing up for yearlong membership as well as enrolled in membership auto payment subscription. As stated in the terms and conditions, that ********************* agreed to, the annual membership fee is non-refundable. We ask the BBB to close this case. 

  Customer Answer

  Date: 10/15/2023

  I am rejecting this response because:   I disagree.
  
  First, I dont set up auto renew.  Is it legal that the copart set up auto renew?  
  
  Second, I dont received any notice of renew or payment.  Is it legal the copart auto charge without any notice?
  
  Third, I paid only for 1 year membership fee, not every year!
  
  By your logic, you can keep charging automatically year after year without notifying me. Does the law give you such power to keep charging without the owner's knowledge?
  
  Please let me know, which *********** you do these!
  
  I dont want to renew and I dont set up renew.  Refund me!

  Business Response

  Date: 10/16/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 10/22/2023

  I ordered one year membership but copart company auto renew it without any notice, even I don't need their service any more.  I can't stop this nightmare?  I have to see them to charge me year by year automatically? 

  They charged me for the service that I don't order.  It's illegal.  

   I want them stop it and return my money.  
  

  Customer Answer

  Date: 10/23/2023

  I am rejecting this response because:   

  I ordered one year membership but copart company auto renew it without any notice, even I don't need their service any more.  I can't stop this nightmare?  I have to see them to charge me year by year automatically? 

  They charged me for the service that I don't order.  It's illegal.  

   I want them stop it and return my money.
  

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I need to speak about my case.?I paid for my truck #********, and delivery online $48950,86. In the requirements I asked for delivery on Thursday Sep 28 and for it to be dropped off on my driveway, because I was not home. On Monday Sep 25, I called the ******** Copart office at *****, and spoke with some lady, and she confirmed my request.??On Tuesday Sep 26 Copart send out my truck for delivery. Delivery driver started to drop the truck onto my driveway. He was shaking and jerking the truck for a long time to try drop it. Finally he dropped the truck on the street.??On Thursday l found an oil spill and a leak from the transmission.?Also I found a bid problem. Curtain side airbags had exploded, and the person who sold the truck cut off the curtains, and put the rubber seals back in place. And battery also was old, and absolutely dead. So online bidders like me did not see this concealed damage, which now looks like fraud.?On Thursday Sep 28 I did a quote for damaged parts: side curtains, seat belts for both sides, tensioners ( not in the picture), and torn transmission adapter. Just the parts will cost more than 4000$ + labor to install them. This damage was not supposed to be on my truck.?Also I had to hire another tow truck to move my truck from the street to my driveway at an additional 80$.When I took the transfer case out, and I saw the damage, I realized that this damage was done by the delivery driver, because there were no oil spills on my driveway where he started to unload the truck, the leaking started on the street after he shook the truck for a long time. So the truck came to my house without cracks on the transmission.?I have attached all photos and a video.************************************************ I feel like a victim in this situation. I have to spend about ***** dollars extra just becauce of the luck of professionalism and froud.

  Business Response

  Date: 10/10/2023

  In response to the claim asserted by ************************* about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ************************** member notes indicate that ***************************** has consented to the current Terms and conditions.  These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  HadMr. ************************* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ************************* to utilize, but he failed to use any of them. ***************************** had this vehicle delivered on 9/26/2023, knowing that it would be labeled an As-Is and not returnable once it left the Copart facility.  Accordingly, Copart rejects any and all demands ************************* has regarding a refund or billing adjustment.  

  Customer Answer

  Date: 10/16/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting this company because they have stole parts off my car it started May 9 i got into a accident not my fault the other at fault insurance sent my car over to Copart to ***** the damages they picked up the car may 19th I believe my car left with the emblems still attached i looked up Copart and searched my car on there website by putting in my vin realized that there was no emblems in the picture they took after that i was still going over the at fault insurance was claiming that the car was a total loss i then moved over with my insurance they said it would be fixable this whole time it has been at Copart my auto body shop got my car around august so my car has only been at Copart from May 19 to august 7th i have received my car back Monday September 25 late afternoon dropped off car at my house following day i went to open my trunk and there was another person stuff ( tooth brush ,2 boxers , 2 jackets, 2pair of shoes, a hammer, stack of paper cups soda cans and shirts, pants hats,) i didnt bother opening my trunk before that day because i had taken out all my stuff in the trunk i was missing my replacement tire and the hard liner that is used as the base of the trunk on top of that the tire sensor came on the my dashboard and when i looked it appeared and 4 where showing the sensor taken a closer look at my wheel and rims they are not the ones that I originally had on when leaving so it came back with different wheels and rims i spoke to Copart they hung up on me ignored my calls and said that theres no way but how if the only place my car was located was at Copart so if you can please help me i dont know what else to do Copart doesnt want to take responsibility for any of my items that were stolen

  Business Response

  Date: 10/05/2023

  Unfortunately, *********************************** did not provide enough information to identify the vehicle in question.In reviewing the complaint, *********************************** is not a customer of ********************** and has not purchased anything from or through Copart. Copart's customer in this matter is the insurance company, who assigned Deyaniras vehicle to Copart as part of an insurance claim, but later requested the vehicle be returned to her. If ******** has any issues regarding her vehicle while it was at Copart,she should address them with the insurance company who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint. Thank you.  Copart

  Business Response

  Date: 10/11/2023

  Unfortunately, ************************************ did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 14, 2023 Paid $35,981.75 The vehicle I purchased (2021 **** F350 Platinum) from them and the title to it.They refuse to provide me the title to the vehicle.They have not tried to resolve it. They avoid any communication with me.Lot #: ********

  Business Response

  Date: 10/10/2023

  **************,
  
  
  We have received confirmation from the management team at the purchasing Copart location the title for the referenced vehicle is being forwarded via ***** overnight service to the address listed on your member account. Tracking number 7736887330107
  
  
  We apologize for any inconvenience and appreciate your patience while resolving this result of unforeseen occurrence.
  
  
  Copart respectfully request the BBB to close this complaint as the title for the referenced vehicle will be sent overnight delivery to our member.
  
  
  Thank you,
  
  
  Copart

  Customer Answer

  Date: 10/14/2023

  I have reviewed the business response and accept this resolution. 
  

  I received my title for the vehicle promptly after receiving this response. Thank you.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 9/16/2023 Amount Paid: $35,464.25 Business is committed to: "If the vehicle's running condition has not been accurately classified according to criteria for those programs". This is based on their pledge to the customers published in their website.Nature of Dispute: They branded a car as "Run and Drive" "Drive" But the car is NOT drivable or towable What business did after 2 weeks of call and email: NOTHING Account #: *****, Lot # ***********. ********************** listed a car as "RUN and DRIVE" "DRIVE". I searched and screened the cars that are classified "RUN ND DRIVE". The definition of Run and Drive is that the car was able to move forward on its own and I agree with this definition.2). I bought and paid the car in FULL for > ********* 3). I called the yard in ** and made sure the car is able to drive and "*****" assured me that the car is driving. I booked a ONE-WAY ticket. and flew from ******* to NC 4). I arrived at the location and they demanded $29 to DRIVE the car outside and deliver it to me. I paid the $20 and got a receipts 5). I waited for 45 minutes and I was informed the car is not drivable and they deliver it with a fork outside. Why a car is listed "Run and Drive" while Copart employee can't even drive it outside for a few feet? The employee told me this car was listed inaccurately. "It is not drivable". How a car with a disconnected wheel can drive??6). I check the car and I notice the front left wheel is completely disconnected from the ball joint and control arm is broken 7). I called a towing company and they came to tow the car away (********* in ******* **). They inspect the car and said the car IS NOT Towable.They told me the wheel is disconnected and it is not safe to tow the car 8). I spoke with the yard manager and they took the car back in the yard. I had to purchase a new ONE-WAY flight at a very high cost and return back to ******* with NO car.

  Business Response

  Date: 10/02/2023

  In response to the claim asserted by ***************************** that was purchased at Coparts auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  Mr.************;member notes indicate that he consented to the Terms and conditions on 8/26/2023. The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is         
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had **************** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for **************** to utilize, but he failed to use any of them. Accordingly,Copart rejects any and all demands *************** has regarding a refund.  

  Customer Answer

  Date: 10/02/2023

  I am rejecting this response because of the following FACTS:
  

  1). COPART defines Run and Drive as "At the time the vehicle arrived at Copart's location, Copart verified that the vehicle (i) started, (ii) could be put into gear, and (iii) was capable of moving forward under its own power."  The car should meet the RUN and DRIVE requirements. The ball joint and control arm on the left front wheel have been detached. It is difficult to drive onward. When the towing company arrived to remove the automobile, they were unable to even pull it into their truck and advised me not to move the car since the broken wheel would cause further harm. The tow truck is a local (*********, ******* **) and routinely works with COPART. 

  2). I accept a 3rd party inspection and compliance with Run and Drive. 

  3). The Copart statements contradict their own definitions and different that what is posted. Copart made me believe the car is R&D. If not, why are some cars not listed as Run and Drive in Copart website.

  4). On the COPART website, there is a publication called Pledge to the Customer, which claims that ""At the time of delivery "If the vehicle's running condition has not been accurately classified according to criteria for those programs." This statement is given as a copy from the COPART website. Please see lines 4 and 5 on page 3.
  
  5). The Copart website allows customers to FILTER and pick ONLY cars that are already operating and driving. This car was chosen since it was listed as "Run and Drive." Please see the attachment. Attached is an example: there are **** Tesla car but ONLY 724 are Run and Drive. You can't filter the car based on Run and Drive and then refuse to honor it. The statement and reply from Copart is misleading and applicable to car that are not under Run and Drive category.

  6). When I arrived, Copart requested a $20 driving fee and handed me a receipt. The charge was to drive the car outside (***** yard away). The Copart representative came later and stated that "the car is not drivable, it can't move", so they used a bulldozer and air lifted the car. 

  7). Before booking my ONE-WAY ticket from ******* to **************, I called the COPART location and asked if their car was driving. I never schedule a one-way flight unless I am certain the automobile is not drivable. I had to buy a one-way ticket from ************** to *******. COPART misled me by listing the vehicle in the "Run and Drive" category. 
  

  8). When an automobile is listed/branded/marketed under specified circumstances, it must meet those specifications. Why Copart list some car as R&D and some car not? If something happens during storage, it is Copart's responsibility, not the customer's.

  9). Why does ********************** promise the customer, "If the vehicle's running condition has not been accurately classified according to criteria for those programs," and then fail to honor that promise? 

  10). This is fundamental customer service. It's as if I ordered a vegetarian pizza and when I arrived to pick it up, you gave me a meat loving pizza. When I complain that my order is incorrect, you respond that when Copart Pizzaria produced the vegetarian pizza, it was a vegetarian and we are not responsible for what came out of the oven. As a result, you must take the Pizza and consume it. Copart is responsible for proving the Run and Drive definition at the time of pickup.

  
  11). The car did not even move an inch closer to the tow truck. The wheel was generating a big rumbling noise and was destroying the front bumper.

  12). What was the reason for the tow truck's refusal to tow the car other than the car was not towable?
  13). I never bid on a car that isn't ready to drive. My one-way ticket from ******* to ************** was the product of deceptive Copart marketing.
  14). The yard wrote me an email offering to sell the car for me. When I questioned if it will be listed as Run and Drive, they said yes. They answered "NO," said they needed to inspect it to see if it was drivable. Copart left the car outside for 15 minutes before returning it when I refused to take it.  They no longer believe Run and Drive to be a concern now that they are aware of it.

  15). According to WIKIPEDIA, running means "The word "running" can be used as a noun or an adjective." As a verb, it means "the action or movement of a runner," "the sport of racing on foot," "an act of running a race," or bodily "the action of managing or operating something" 1. It can also mean "flowing naturally" as an adjective. 
  Running is defined as "a method of terrestrial locomotion that allows humans, other animals, or cars to move rapidly on foot or wheel."
  

  I am open to a refund, repair, bill adjustment, or credit for future purchases. The car has to be repaired before it is moved.

  Thanks,

  
  
  

  Business Response

  Date: 10/03/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 10/03/2023

  I am rejecting this response because Copart is not respecting their pledge to their customers like me. If a car is branded as Run and Drive, The burden of proof and accountability is on Copart. I filtered and bought this car because it was branded as "Run and Drive" and "Drive". I have all of the evidence that the car categorized by mistake as Run and Drive. The published document in the Copart website called Pledge to the Customer/Claim Submission form indicates, "If the vehicle's running condition has not been accurately classified according to criteria for those programs". Based on the definition of "Run and Drive" by an impartial third party provided by Copart, I am willing to test the vehicle.

  Copart is responsible to meeting the car conditions as posted. I am not responsible for damages that happen at Copart location from the time they receive the car until it is sold. Please see page three line 3-4 of the attached document.

  Thanks.,
  

   

  Business Response

  Date: 10/04/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 10/04/2023

  I am rejecting this response because:   Copart attorney sent a response (attached). It seems they did not communicate internally. Per their request, I sent them the car key and title via ****** They want to ************* the car. No final agreements being made, 

  Business Response

  Date: 10/05/2023

  *****************************,
  
  
  Management at the purchasing location has confirmed they have relisted the referenced vehicle as well as the relist fees as a one time good will gesture.
  
  
  Copart respectfully request the BBB to close this complaint as this issue has been resolved and our member has accepted the resolution.
  
  
  Thank you,
  
  
  Copart

  Business Response

  Date: 10/05/2023

  *****************************,
  
  
  Management at the purchasing location has confirmed they have relisted the referenced vehicle as well as the relist fees as a one time good will gesture.
  
  
  Copart respectfully request the BBB to close this complaint as this issue has been resolved and our member has accepted the resolution.
  
  
  Thank you,
  
  
  Copart

  Customer Answer

  Date: 10/05/2023

  A satisfactory agreement was reached between Copart and me and I am withdrawing this complaint ID ********. Please expunge the complaint. Thanks,

   

  Customer Answer

  Date: 10/05/2023

  A satisfactory agreement was reached between Copart and me and I am withdrawing this complaint ID ********. Please expunge the complaint. Thanks,

   

  Customer Answer

  Date: 10/06/2023

  I have reviewed the business response and accept this resolution. A satisfactory agreement was reached between Copart and me and I am withdrawing this complaint ID ********. Please expunge the complaint. Thanks,