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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,022 total complaints in the last 3 years.
    • 203 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refund my card now please. Active is obviously fraudulently charging for services and acting like it's the consumer's fault. I HAVE NEVER HEARD OF THIS COMPANY OR REQUESTED ANY OF THEIR SERVICES. This is unacceptable and this company needs to be shut down immediately. I will be following this page to see if there will be a lawsuit.

      Business Response

      Date: 04/07/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged ***** for a membership I never authorized or signed up for. This is fraud.

      Business Response

      Date: 04/07/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up to receive free running-related emails in 2009 with active.com. These were free until active.com began charging me $89.95 on April 2 of 2021, 2022 & 2023. I never agreed to change my membership to a paid membership and never gave them my credit card number for an email newsletter, only to register for a charity run. The credit card company (Bank of America; today I spoke to Eman in ********) told me that a company can buy access to my current credit card data even if I havent given them my current credit card number. Today, April 2, 2023 is the very first time Ive received any notice of active.com charging any of my credit cards any subscription fees at all. I asked the credit card issuer, Bank of America, to refuse to pay the charges and they will not. They said when I agreed to the terms of free emails, active.com was allowed to change the terms and charge fees at any time, even if I dont agree or provide my credit card number to them myself. According to ****, it isnt fraudulent even if active.com has accessed my credit card information through some network used by **** and mastercard, as long as I once in the past gave it to active.com. (Once Ive told active.com to stop charging me, then further charges can be deemed fraud). Today is the first day active.com has actually notified me in any way that they were charging $89.95 to my credit card. I did not agree to be charged. They also charged this money from me on April 2 of 2022 and of 2021. I never received a message in either of those years. I only know I was charged by logging into my active.com account and reviewing a payment history. This payment history is a complete surprise to me, as I never agreed to pay $89.95 for emails. I did not authorize these charges. Ive emailed active.com seeking the refund of all three amounts. They charged my credit card even though the address on file with active.com has not been my address for several years.

      Business Response

      Date: 04/07/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The amount of $89.95 was recently charged to my bank account for ACT and I did not sign up for anything this is a fraudulent charge on my bank account and I would like to be reimbursed. I tried sending an email to the email listed as I did not sign up for anything/membership, but it says the email address is not valid. I would like them to cancel any memberships they think I have with them and reimburse the money ASAP. Thank you.

      Business Response

      Date: 04/07/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and the charge was charged back. Please check refund with your bank. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charge of ***** to my account. I did not sign up for annual services. The company is making it extremely difficult to contact in order to get file a dispute and get refund.

      Business Response

      Date: 04/05/2023

      We apologize for the inconvenience.  A case ******** was opened for your issue, please check our agents response and reply to resolve this issue. If you have any further questions, please dont hesitate to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charge of ***** on my American express. I have never even heard of this company.

      Business Response

      Date: 04/05/2023

      We apologize for the inconvenience.  A case ******** was opened for your issue, please check our agents response and reply to resolve this issue. If you have any further questions, please dont hesitate to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a fee of 89.99 that I didn’t authorize from Active and their website doesn’t offer live support and the number to call says they’re unavailable and it’s email only. They are intentionally making it impossible to reach them to charge people fraudulently and I would like this charge removed and refunded and for them to cancel the membership they signed me up for (I did not sign up for this)

      Business Response

      Date: 04/05/2023

      We apologize for the
      inconvenience. We want to assure you that the membership is an opt in add to
      cart button, after clicking learn more on the membership offer. It is not our
      intention for you to have an unwanted membership. You are no longer signed up for
      the membership and all refundable charges have been issued. You should see it
      reflected on your bank statement in 1-2 business days. Please let us know if
      you have any further questions, you can reach back out to us at ******************.

      Thank you,
      ACTIVE Consumer
      Support
      *********************

      Customer Answer

      Date: 04/07/2023

      I have reviewed the business’ response and accept this
      resolution. 

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card was charged 1 month to the day for $89.95 after signing my child up for a summer camp. I did not sign up for and any other service.

      Business Response

      Date: 04/05/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charge of $106 for goods/services I never knowingly purchased.

      Business Response

      Date: 04/05/2023

      We apologize for the inconvenience.  A case ******** was opened for your issue, please check our agents response and reply to resolve this issue. If you have any further questions, please dont hesitate to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/27/23, I completed an online transaction to register my child for a summer camp at our local zoo. The zoo uses Active.com as its 3rd party vendor to complete the transaction. I received the receipt (attached filed) after the transaction was completed. Fast forward to today, 3/29/23, I received an email expressing my annual subscription to their service, when I clearly did not consent to it at all. ****** reviews are all unfavorable as the company is predatory and charges consumers (who have no choice but to use their service as part of a registration process for races and camps) without consent. I believe the company owes me a refund of $89.95 for an annual subscription that was charged to my bank card without my consent.

      Business Response

      Date: 04/05/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 04/08/2023

      I have reviewed the business response and accept this resolution. My intention for my complaint was to spotlight this companys deceptive practice as a consumer had no choice but to use this vendor to complete my childs summer camp registration. Additionally, my accidental opt-in for a membership was never reflected on the receipt I received from both the summer camp and from this business. 

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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