We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ACTIVE Network, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,022 total complaints in the last 3 years.
    • 203 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Active Advantage debited my credit card for the amount of $89.95 without my consent or knowledge. At no time did I knowingly signed up for a paid membership, it seems like I was automatically added when I signed up for and paid for a hiking event in October 2022. I have contacted Active Advantage via email to have this membership cancelled and my $89.95 refunded. I am still waiting.

      Business Response

      Date: 04/03/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in join button, that shows on a pop up after you have registered. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. If you need further assistance you are more than welcome to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just saw a charge on my credit card for $89.95 for Active Network. I have no idea what they are and didn't sign up for their services, whatever they may be. Looking at others complaints about this company, it may be related to signing up for a charity bike ride through the ************ ***** I have no supporting documents other than the charge to my bank account. No matter what it's for, I would like the charge removed from my credit card and also would like this company fined or something; so they don't continue their deceitful behavior. Thank you for your attention to this matter.

      Business Response

      Date: 04/03/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in join button, that shows on a pop up after you have registered. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. If you need further assistance you are more than welcome to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a charge this morning for $89.95 and I've never even heard of their business. Upon further investigation, turns out theycharged me a year ago as well- and not to mention, a ****** search of the charge shows others have fallen victim to this fraud as well. I just want my full refund for both charges. My two charges:- 3/22/23 for $89.95 - 3/21/22 for $89.95

      Business Response

      Date: 04/03/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in join button, that shows on a pop up after you have registered. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. If you need further assistance you are more than welcome to reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:03/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I logged into my checking account today to find a mystery charge of $113.40 on my account from *** ***********. No idea who this or what it is from. I have not clicked on any trials or anything. (which seems to be what people say it is from)

      Business Response

      Date: 03/16/2023

      We apologize for the inconvenience. A case 0******* was opened for your issue, please check our agent's response and reply to resolve this issue. If you have any further questions, please don't hesitate to reach back out to us at [email protected].



      Thank you,

      ACTIVE Consumer Support

      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charge of 89.95 to my account. I did not sign up for annual services. The company is making it extremely difficult to contact in order to get refund.

      Business Response

      Date: 03/15/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].



      Thank you,

      ACTIVE Consumer Support

      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently charged 89.95 for act and I did not sign up for anything this is a fraudulent charge on my bank account and I would like to be reimbursed. I did not sign up for anything and I have nothing to be to pay for a membership for. Thank you.

      Business Response

      Date: 03/15/2023

      We apologize for the inconvenience. A case ******** was opened for your issue, please check our agent's response and reply to resolve this issue. If you have any further questions, please don't hesitate to reach back out to us at [email protected].



      Thank you,

      ACTIVE Consumer Support

      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:03/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charged my card for a membership I never wanted nor clicked to sign up for. I don't appreciate it.

      Business Response

      Date: 03/15/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].



      Thank you,

      ACTIVE Consumer Support

      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:03/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was drafted $89.95 from my checking account today for a purchase I did not make or agree to. I have never heard of Active Network and certainly did not sign up for any of their services. I would like my account credited and my information deleted as soon as possible.

      Business Response

      Date: 03/15/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].



      Thank you,

      ACTIVE Consumer Support

      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:03/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a charge from this company of $89.95 and I have NEVER signed up for a free trial of any sort for their services, I seen many others have this very same complaint! I'm demanding a refund to my card, this is fraud!!!!!!!!!

      Business Response

      Date: 03/15/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].



      Thank you,

      ACTIVE Consumer Support

      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:03/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Similar to the other hundreds of other complaints, I mysterious received a $89.95 charge to my credit card a month after signing up my kid for a school art class. Whatever excuse they are giving blaming the users for regarding navigation on their website is nonsense. They are deliberately attempting to collect undue cash. Any future sign-*** with vendors associated with this company will be promptly trashed

      Business Response

      Date: 03/06/2023


      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 03/10/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      My refund was never returned. It's been 3 days to date. This company is fraud.

      Business Response

      Date: 03/15/2023

      Please check your card ending **** for refund processed on 3/11/2023. Please let us know if you have any further questions, you can reach back out to us at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 03/16/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      To be clear. My bank processed the funds after I disputed the charge.

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.