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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,022 total complaints in the last 3 years.
    • 204 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Same as all the other complaints on here, I registered my son for a football camp and then was automatically entered into this program that costs around $90. I have seen from all the other reviews that they are going to jump on here and state that this is all part of an opt-in button, or something like that. This is not the case. It's all done very secretly and discreetly. I never would have agreed to a service like this. All I wanted to do was sign up for a camp. In fact, I received absolutely ZERO benefit from being discreetly added as a member of this very shady site. Unfortunately, this will be too late of a warning for anyone else.

      Business Response

      Date: 01/31/2023

      Business Response /* (1000, 5, 2022/11/08) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at ******************.

      Thank you,
      ACTIVE Consumer Support
      *********************

    • Initial Complaint

      Date:11/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Active Advantage debited my credit card for the amount of $89.95 without my consent or knowledge. I received an email claiming my trial period was up and I was being charged my 12month membership fee. I did not signed up for a trial with Active Advantage, and had never even heard of them until I did more digging into the credit card charge. Also, after some investigating, it looks like my local parks and rec use them as a payment processor for my gym membership fee, but I in no way signed up for anything with Active Advantage and did not give any consent for this company to auto charge my credit card.

      Business Response

      Date: 01/27/2023

      Business Response /* (1000, 5, 2022/11/08) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:11/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unrecognized charge of 89.95 on my credit card statement, listed as ACT
      This is fraud, website states you are paying for a membership...to what? I received no email confirmation of said membership. Attempted to call but they will not answer calls, voicemail states to send email. This is a scam!!!

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/11/03) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com


      Consumer Response /* (2000, 7, 2022/11/07) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:10/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot believe the nerve of this company. I signed my five year old child up for a field trip through her school. Paid in cash but was required to register her on the farm's website in order for her to get to go. Apparently that was run by ACT/ACTIVE. This field trip costs $7 and now I'm charged $90 for what? I did not agree to this and want a refund immediately. Horrible.

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/11/01) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for your active network membership, you charged me 89.95 (2x) for a membership that I never agreed to, I actually never heard about this company. I want this supposed membership that I NEVER SIGNED UP FOR cancelled and I want my money back immediately. This situation is so stressful.

      Business Response

      Date: 01/13/2023

      Business Response /* (1000, 5, 2022/10/18) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com


      Consumer Response /* (3000, 12, 2022/10/27) */
      ***Document Attached***
      You did not refund me the full amount that was deducted from my account, it was deducted 2x from 89.95 and you only refunded 1x, I want my money immediately in my account.


      Business Response /* (4000, 14, 2022/11/01) */
      After check, you were charged on 9/25/2022 once. If you were charged twice, please email ***************@active.com for further assistance. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:10/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charged my debit/credit card $89.95 for the charge for something I did not authorize.

      I contacted the company several times by phone on 10/10/22, but no one answered the phone and there was no voicemail so I could leave a message. So I emailed them, and I received an email from them today 10/12/22 not even acknowledging the email I sent them yesterday 10/11/22 about unauthorized debit from my account. So I emailed them again today 10/12/22.

      At this point, I need help in some action against this company for unethical business practices. I'm looking for them to refund my bank in the amount of $89.95. And to cancel any future debits from my account.

      This is a terrible company preying on people to automatically take money from their account without their consent in hopes, they won't take the trouble to follow up to get their money back.

      Please help in reporting this company and getting my refund.

      Thank you

      Business Response

      Date: 12/27/2022

      Business Response /* (1000, 5, 2022/10/13) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:10/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Similar to the other hundreds of other complaints, I mysterious received a $89.95 charge to my credit card a month after signing up my kid for a school art class. Whatever excuse they are giving blaming the users for regarding navigation on their website is nonsense. They are deliberately attempting to collect undue cash. Any future sign-ups with vendors associated with this company will be promptly trashed.

      Business Response

      Date: 12/28/2022

      Business Response /* (1000, 5, 2022/10/13) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:10/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an $89.95 charge last week from this company that I have never heard of and am not connected with in any way. I demand my money back immediately,

      Business Response

      Date: 12/22/2022

      Business Response /* (1000, 5, 2022/10/11) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never agreed to any kind of membership with this company. The only thing I've ever done with this company is sign up for a one time charity run. Now they have charged me two - TWO - years in a row and I've not been able to resolve it. Absolute scam that they can do this at $89.95 each time.

      Business Response

      Date: 01/13/2023

      Business Response /* (1000, 5, 2022/10/10) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com


      Consumer Response /* (3000, 12, 2022/10/25) */
      I was told I would receive a refund from Active Network, LLC and then the complaint was closed. I didn't receive a refund.


      Business Response /* (4000, 14, 2022/10/31) */
      We apologize for the inconvenience. Please check your card ending 1013 for refund $89.95 around 10/13/2022. Please let us know if you have any further questions, you can reach back out to us at *******@active.com.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On my VISA CC statement ending 9/19/2022 there was a charge of $89.95 with a transaction description of: ACT*XXXXXXXXXXAADV. I have no idea what this is or who the company is making the charge. I have alerted my credit card company of this. Using google I managed to get to this site. I want the charge removed and the deletion of however this company gained access to my cc.

      Business Response

      Date: 12/28/2022

      Business Response /* (1000, 5, 2022/10/06) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com


      Consumer Response /* (3000, 7, 2022/10/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      no refund has been posted and no explanation of how this charge originated which is important to manage this card account. From posted complaints about this company on the bbb account this is a common problemcharges made to bank and /or credit card accounts without the knowledge/consent of the owner. I appreciate the bbb efforts but no action has been taken by the company.


      Business Response /* (4000, 9, 2022/10/13) */
      Please check your card ending 7940 for the refund $89.95. Please let us know if you have any further questions, you can reach back out to us at [email protected].

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com


      Consumer Response /* (4200, 11, 2022/10/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      A refund of the amount of 89.95 was posted to my account yesterday, Thank you for this accomplishment. Howeverjust as important was how this charge originated which appears to be a common item in the similar posted complaints about this company and the bbb. Their response that the charge came from a pop up site does not answer the question. This card is not on a website and was only used on the date of charge at a Hotel in Savannah GA as a security depositno charge was made on this date. I want to know specifically how this charge was made. This is important so I can manage this card without possibilities of fraud.


      Business Response /* (4000, 13, 2022/10/17) */
      Regarding how you signed up, when you registered for an activity, through one of our Active Network systems, you were presented with a 30-day trial offer of the Advantage program. The offer was to try the program free for 30 days and also provided you with an opportunity to claim $20 in rebates towards your future activity registrations. To start the trial you would have been required to verify (re-enter) your email address and click an offer acceptance button. Once the trial period ended your annual membership began and membership fee was charged automatically.

      Please let us know if you have any further questions, you can reach back out to us at [email protected].

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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