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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,023 total complaints in the last 3 years.
    • 204 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Active is so shady as you can read from the many others who have the same complaint I do. I signed up for a 5K one month ago, not consenting to a yearly membership. Suddenly, one month later I notice an extra $89.95 charged to my credit card. I have tried calling, texting, and emailing and no response from them yet. They may claim they are not trying to hide anything but, clearly, they are not promoting this "membership sign up" very well when you sign up for ONE RACE. I signed up for the race with 2 other friends of mine and they were all charged as well after NOT knowing they signed up for a membership. Stay away from any races under the Active umbrella.

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/07/20) */
      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let us know if you have any further questions, you can reach back out to us at [email protected].

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

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