Complaints

This profile includes complaints for Shop Miss A's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shop Miss A

  10155 Technology Blvd E Dallas, TX 75220-4324

• 

  Shop Miss A

  3880 Irving mall Irving, TX 75062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this item on June 3, 2025, and paid $24.55 using a debit card. I was supposed to be given 14 makeup items and a warranty, making them responsible for any mishaps. I have written numerous emails addressing the situation, but I kept getting brushed off and told that my package was "on the way." The customer service is terrible. After they took my money, it took a long time to get in touch with someone, but beforehand, they always replied to my emails with lightning speed. Instead of talking with their shipping handlers about the situation or informing me of what was happening, they just kept saying to check the apps they provided for shipping. However, the problem is that both apps are highly inaccurate.

  Business Response

  Date: 06/17/2025

  Thank you for bringing this to our attention. We sincerely apologize for the confusion surrounding your order and for any frustration caused by your experience.
  Upon review, it appears that there was a delay in processing your order due to an incorrect shipping address being provided at checkout. In an effort to avoid delivery issues, our team placed the order on hold and reached out to you requesting confirmation of the correct address. Once the corrected information was received, your package was shipped promptly.
  Please note that standard shipping typically takes 7–10 business days. Based on the tracking details, your order is still within that timeframe and is currently estimated to arrive by June 17th. At this time, there are no indications from USPS that there are any issues with delivery. If any delays or exceptions occur, they will be reflected on your tracking page. Unfortunately, we are limited to the information provided by the shipping carriers.
  Regarding the tracking process, we do understand the confusion. We utilize a two-carrier system for shipments.  DHL handles the initial transit and USPS completes the final delivery. Your package will first appear on the DHL tracking page, and once it is transferred to USPS, it becomes trackable through the USPS website.
  We appreciate your patience and your feedback. Thank you for shopping with Miss A, and we truly hope you enjoy everything once it arrives!
  Have a wonderful day.

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Placed an order with this company on 05/30/2025 - Received notification on 06/03/2025 that the order had been shipped with tracking# ********************** - Received notification on 06/08/2025 that the order was out for delivery - Received notification on 06/08/2025 that the order had been delivered to *********, ** ***** - *********** on 06/09/2025 and advised that this was a scam because the company consistently uses the same tracking number over and over again.- There is no phone number to contact regarding this issue only an email and I have to wait 2-3 days for their response.

  Business Response

  Date: 06/10/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused.
  After reviewing the details of your order, were unsure why **** would indicate that the tracking number provided was a scam, as tracking numbers are generated by **** and cannot be falsified or reused across different shipments. We completely understand how concerning that statement must have been, and we take such feedback seriously.
  Were very sorry that your package did not arrive as expected. According to our records, our customer service team was able to assist you and issued a full refund to resolve the matter.
  Again, we apologize for the inconvenience you experienced and appreciate your patience throughout this process. Were always working to improve our service, and we hope to offer you a much smoother experience in the future.

• Initial Complaint

  Date:01/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing items in my order. They've stopped replying to my emails and haven't shipped the missing items I paid for.

  Customer Answer

  Date: 01/12/2024

  A customer service agent emailed me and offered a gift certificate for store credit due to the fact the items were out of stock. I informed the agent that was unacceptable as I have no intention on ever shopping with them again and asked that something of equal value be shipped to my address. 

  Customer Answer

  Date: 01/19/2024

  I emailed them on 1/12/23 as a response to them giving me store credit. It is not enough to cover shipping fees and I refuse to pay for more items that should have been sent to me in the first place. They still have not responded to my email. 

  Business Response

  Date: 02/05/2024

  Hello, this issue has been handled. this was a customer was having issues with because they werent getting our replies via email. they had originally requested a ****** but the items were out of stock so i issued a code. they didnt want the code so issued a refund for the items. The customer has received a full refund for the items she was missing. 

  Customer Answer

  Date: 02/05/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They seem to have this dumb policy that if they forgot to send you an item, they wont send you a replacement unless you paid extra for protection, almost like they purposely are going to leave items out of your order so that you could pay extra. I didnt receive an item in my order and they refused to send me a replacement even though it was completely their fault, they offered me $1 coupon as a sorry.such a joke. Why is it on the customer to pay extra to ensure they receive their items, isnt that what a shipping fee is for????

  Business Response

  Date: 02/06/2024

  Hi ****,

  We want to express our heartfelt apologies for the frustration and inconvenience you experienced with the missing item in your order. It deeply troubles us to hear that our policy and the resolution provided fell short of meeting your expectations.

  Please know that we genuinely care about your satisfaction and take full responsibility for any oversight on our part. We have promptly arranged for the reshipment of the missing item to ensure you receive what you ordered as quickly as possible.

  Your feedback is invaluable to us, and we are committed to improving our processes to prevent such occurrences in the future. Your trust and satisfaction mean everything to us, and we want to assure you that your concerns have been heard loud and clear.

  If there is anything else we can do to make this right for you or if you have any further questions, please do not hesitate to reach out. We are here to assist you every step of the way.

  Thank you for your patience, understanding, and for giving us the opportunity to correct this situation. We sincerely appreciate your support and look forward to serving you better in the future.

  Customer Answer

  Date: 02/06/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order NOV 16,2023. Took a long time to ship out. Finally received it and the oil I got was broken and got on my other items. I threw this out because I take care of my elderly parents. I did not want this laying around in my house getting all over things. That is a health hazard and seriously dangerous. I contacted customer service about a refund. They didnt get back to me until days later saying I need a photo and its policy. How could I take a photo when its in the garbage and you replied back so late. I wasnt going to touch glass. Absolutely not. They then told me I couldnt get any help because they helped me other times and I knew their policy. My other orders I have gave you photos of the wrong, or damaged items. I have no idea why they would want a customer of theirs to go through their order to take photos of glass and oil. I am disgusted by the customer service I received because I paid for package protection in case something happened with my order because of all the times I faced issues with your company. You will be losing a loyal customer and I will never shop here again or recommend anyone else to. I should receive a refund for the time wasted, damaged items; package protection and having to risk my health and others around me by being around broken glass.

  Customer Answer

  Date: 01/04/2024

  They scam a lot of their customers. They should be held accountable for taking customers money and I even paid extra for package protection and the scammed me and took my money 

  Business Response

  Date: 01/05/2024

  Hi *********,

  We're truly sorry to hear about the challenges you faced with your recent order. Your experience does not reflect the high standards we aim to maintain in our service.
  
  Upon reviewing your case, we acknowledge the delay in our response and understand your concerns about providing a photo of the damaged item. We sincerely apologize for any inconvenience caused by this request. In an effort to assist promptly, our team made an exception by providing compensation for the damaged oil bottle, even without the requested documentation.
  
  Regarding the request for compensation for the entirety of the package, we do require substantiating evidence as per our company policy. We completely understand the sensitive nature of handling broken glass and acknowledge your concerns. We assure you that your safety is of utmost importance to us.
  
  We genuinely value your loyalty and the trust you've placed in us. Your previous claims have been duly noted, and our team has always aimed to provide the best resolution possible. However, to ensure a fair process for all claims, we kindly ask for documented proof to facilitate compensation for the entire package, as you've requested.
  
  We understand your disappointment with the customer service experience. We deeply regret any dissatisfaction caused and genuinely appreciate your feedback. Please know that your concerns have been escalated within our team for further review and improvement in our service.
  
  We're committed to resolving this issue satisfactorily and want to regain your trust. Should you reconsider and be able to provide the necessary documentation, our team will work diligently to expedite the resolution in a manner that's convenient for you.
  
  Thank you for your understanding, and we hope for the opportunity to rectify this situation and regain your confidence in our brand

  Customer Answer

  Date: 01/05/2024

  I am rejecting this response because:   Its been months. I didnt keep broken glass lying around to take pictures of the mess. Who would do that? Thats a safety hazard and you should be ashamed of yourselves for taking peoples money especially when they paid for package protection. 

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Shop Miss A on 4/30. *** placed multiple orders with them before and have issues with multiple orders. This time I had incorrect items sent. Ive sent an email to their customer service email with no response in over 1 week (they promise a response in 2-3 business days on their website and in the automated email response I have received). If I dont get a response by the end of the week, I will be reporting for fraud and will be reporting to the ****

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased something in store on April 2nd, 2023. Once I opened my item, I realized it was broken & was useless for the purpose I purchased it. I brought it into store and was told that I shouldve opened it inside the store before I purchased it to make sure that it worked and that they could not exchange the item. If something is sold broken, it should not be the customers responsibility to take the financial fall. Miss A needs a better returns or exchange policy. They should not be allowed to sell customers broken items & then turn them away for refunds/exchanges.

• Initial Complaint

  Date:03/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the wrong item. I was sent a blush that I did not order. In addition, I did not receive two items I bought. One being a mascara lash guard and another being an acne patch.
  

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/03/09) */
  Hi! We first want to sincerely apologize for this mishap! Our goal is to always make sure our customers, like yourself, always leave with a happy experience. Again, we would love to fix this for you and provide you with the correct items you didn't receive in your original order. The information provided by BBB is very limited so we would appreciate if you could please reach out to our customer service team so that we an make this right for you! If you have already reached out to our team, they should be in contact with you soon!