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Business Profile

Optical Supplies

Essilor Of America, Inc

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Essilor Of America, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Essilor Of America, Inc has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Zeke R

      Date: 07/01/2024

      Zeke R

      Date: 07/01/2024

      I've ordered sunglasses through my eye doctor. Prescription **** sunglasses that I was hoping to use on vacation. The first time they arrived, ******** Eyecare in my hometown, said they arrived with the wrong prescription. So they sent them back to be corrected. Next time they arrive, the glasses were broke and had to be sent back again to be redone. This last time they were sent, there was a "mix up" in the frames they were to be put in and they received the glasses with the right prescription but wrong frames. I'm just wondering what kind of quality control is being ran, how I can submit a formal complaint, and how I can be assured this won't happen with this next pair to come in. It's been about a month since they've been reordered and still nothing has shown up.

      Essilor Of America, Inc

      Date: 07/12/2024

      Below is the response sent to ****************** addressing his complaint. Good morning, ****,I apologize for the lack of quality control which affected the delivery of your Sunwear to Clarkson Eyecare. In follow up, I have spoken with **** at ********; she indicated your order had been final inspected (by their office) and you were being notified they were ready to be picked up. Your BBB complaint was also received and will be acknowledged. Again, this is experience is not an acceptable one as we pride ourselves on delivering best-in-class products. This is being escalated to individuals I report to, and you have my sincere apology.

    Essilor Of America, Inc is NOT a BBB Accredited Business.

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